Name: LifeStation
Rating: 4.5

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Verified Customer

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James And Judy Downers Grove, IL

The customer service is great when I check the buttons if they're working.

6 years ago

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Verified Customer

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Marjorie Lincoln, CA

They've been there for me whenever I needed them. The device is a bit heavy.

6 years ago

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Verified Customer

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Anonymous Lake Jackson, TX

I do use it, it's comfortable to wear. It's convenient and effective.

6 years ago

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Verified Customer

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Rosemary St Louis, MO

When I call, Customer service is there immediately to help me.

6 years ago

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Verified Customer

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R. E. Walnut Creek, CA

Customer service has been very responsive to the calls that we make to LifeStation.

6 years ago

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Verified Customer

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Betty Lakeland, FL

Customer service had a quick response when I accidentally pushed the button.

6 years ago

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Verified Customer

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Linda Glencoe, MN

It was a real person when I called that I talked to. The device is a little bulky.

6 years ago

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Verified Customer

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Angela Noble, OK

They've always taken care of everything I ever needed them to do.

6 years ago

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Verified Customer

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Helen Kailua-Kona, HI

It's comfortable and whenever you need help, the device is there to help you.

6 years ago

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Verified Customer

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Anonymous Fort Worth, TX

We had a couple of miss dials and we received a response immediately.

6 years ago

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Verified Customer

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Richard Charleston, MO

We called the customer service yesterday and they were good.

6 years ago

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Verified Customer

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Ronald Petaluma, CA

It only works with the house, it doesn't work outside and there's companies out there that provide telecommunications or you can be all over for the same price.

6 years ago

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Verified Customer

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Patricia Kasun

Because your wrist band continues to break and i dont want to wear the necklace. Also I am supposed to have the ability to use my system outside and cannot

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Patricia.

I am sorry to hear about your situation with our product. I would suggest calling our 24/7 customer service line at 800-998-2400 to see if we can get you band replaced with something with a more sturdy material. Also please talk to our team to see which product you received. You may have the wrong product or one that has a tech issue and needs to be fixed.

Aug. 21st, 2018

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Verified Customer

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Gayle Wochele, daughter of Wilbur Poyer

Anytime we have had a problem or had to use it, Lifestation has come thru.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Gayle.

Aug. 21st, 2018

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Verified Customer

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Allen E. Norman

because of THEIR alertness; they remind you to recharge "your device."

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Allen.

People can be very busy in their lives, too the point where the last thing they think about is charging the LifeStation device. We feel that giving you a simple reminder is a great way to make sure that you are not overwhelmed having to remember the things in your daily life as well as to recharge this device.

Aug. 21st, 2018

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Verified Customer

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Ann Reed

They are quick to answer when I have pushed the button to call them.

6 years ago

Reply from LifeStation

Thank you for the review Ann

Aug. 21st, 2018

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Verified Customer

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Susan Davis

they always answer.. when finances were tight they arranged a lower price

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Suzi.

We know that this is a product that people use when they are worried about their health, and we don't want something like finances to come between you and the potential safety device that you need.

Aug. 21st, 2018

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Verified Customer

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Rosemary Giacomi

Would like service available away from the home as well, e.g., on the road. a park, etc.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Rosemary.

We actually do have a Mobile GPS device that works anywhere in the country.

If you are interested in this please call our 24/7 customer service line at 800-998-2400 to see if we switch you over to the more current product.

Aug. 21st, 2018

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Verified Customer

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Jackie J. Sun Valley, CA

It's convenient around the neck and I haven't had any problems with it.

6 years ago

Reply from LifeStation

Thank you very much for taking the time to write a review Jackie.

Aug. 21st, 2018

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Verified Customer

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Francis Canton, NC

The device is quick to act and they're pretty quick to help.

6 years ago

Reply from LifeStation

Thank you very much for taking the time to write a review Francis.

We try our best to provide the best, most efficient help possible to ensure you feel peace of mind while using our product.

Aug. 21st, 2018

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Verified Customer

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Diane Chula Vista, CA

We test once a month and they're always right there to take our call.

6 years ago

Reply from LifeStation

Thanks for reviewing us, Diane.

Aug. 14th, 2018

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Verified Customer

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Peggy

Good customer service and support. Easy to use for elderly. Wish it had more range.

6 years ago

Reply from LifeStation

Hi Peggy! We do have a system that works anywhere in America. Give us a call to learn more.

Aug. 13th, 2018

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Verified Customer

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Nonie Freeland, PA

Luckily we never had to use them yet. But we do check them monthly. They are always very polite.

6 years ago

Reply from LifeStation

Hi Nonie. Thank you for reviewing us.

Aug. 1st, 2018

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Verified Customer

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Terry Rossville, GA

Quick responce- it is for ease of mind for my Mother at her house.

6 years ago

Reply from LifeStation

Thanks for the review, Terry.

Aug. 1st, 2018

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Verified Customer

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Lynn Riley Westminster, CO

dependable, convenient, good customer service and affordable service

6 years ago

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Verified Customer

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Colleen

Cheap wristband that is uncomfortable and several times my moms power was out and they never informed me she was unreachable in an emergency

6 years ago

Reply from LifeStation

Hi Colleen. Please be aware that we also have a necklace attachment and you are free to change the wristband to something more comfortable that you may have. Also, our console has a backup battery of up to 36 hours and if that back up battery gets low, we will then reach out to family and friends.

Aug. 1st, 2018

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Verified Customer

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hocutt Midland, NC

great customer sevice,however sx was to try for 1month,not activated charged for 2 months

6 years ago

Reply from LifeStation

All of our devices are shipped from our warehouse already activated. We try to make the process as easy as we can for our users and that is why billing starts when the device is shipped out.

Aug. 1st, 2018

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Verified Customer

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Donna Brian Shreveport, LA

They're easy to get information from. The device is easy to get on and off too.

6 years ago

Reply from LifeStation

Hi Donna, thanks for the review. We try not to over-complicate things.

Jul. 3rd, 2018

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Verified Customer

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Jerrold Burton Tualatin, OR

I like it because you can take it in the shower, however I had two falls and it did not activate.

6 years ago

Reply from LifeStation

Hi Jerrold. Fall detection may not go off 100% of the time so we always recommend pressing your button when physically able to do so.

Jul. 3rd, 2018

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Verified Customer

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Tamara Tretyakova Hallandale, FL

My LifeStation device is very easy to use and it gives me peace of mind.

6 years ago

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Verified Customer

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Anonymous Hyattsville, MD

I'm wearing the neckpiece and the Emergence button size is Great.

6 years ago

Reply from LifeStation

All of our buttons are designed to be compact and convenient. We're glad to know that it works for you.

Jul. 2nd, 2018

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Verified Customer

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Nancy K Byrnes

Has responded right away to our needs We are very Satisfied with them

6 years ago

Reply from LifeStation

having one of the fastest response times is something we pride ourselves on. Thank you for this review, Nancy.

Jul. 2nd, 2018

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Verified Customer

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Americo Sciarra

Quick response - helpful with questions anytime I have called with questions

6 years ago

Reply from LifeStation

We're always here to help.

Jul. 2nd, 2018

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Verified Customer

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Disappointed Battle Ground, WA

protection offered seems very good, interference via cell phones or other means have become nuisances

6 years ago

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Verified Customer

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Patrick Goodrich York, PA

It's very responsive every time I call it. It works every time, very reliable.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Patrick!

Jun. 5th, 2018

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Verified Customer

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Edwards Lewis

I like it because it's available at the age we're I might need an assistance.

6 years ago

Reply from LifeStation

Hopefully you will never need to push the button, but know that we will be here for you if you do.

Thank you for the review Edwards!

Jun. 5th, 2018

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Verified Customer

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Chuck Palmer Spring Hill, FL

I feel that it's reliable and can be counted on, if I need it.

6 years ago

Reply from LifeStation

Thank you Katrina!

May. 31st, 2018

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Verified Customer

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Margaret & Glenn Gabrielle

I found them from a referral. It's very easy to use and access.

6 years ago

Reply from LifeStation

Thank you for writing a review Margaret and Glenn!

May. 31st, 2018

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Verified Customer

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Virginia Robertsdale, AL

Every time she has had an accident yall are always there thank you

6 years ago

Reply from LifeStation

Thank you for choosing LifeStation!

Oct. 8th, 2018

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Verified Customer

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Marie A. Barlow

their promt response ton any questions i have had so far i am a new member

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Marie!

Nov. 13th, 2018

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Verified Customer

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Julie Silva.

Don't have system for neck button w/ 2 way conversation. Not feeling safe yelling into a machine. Don't need lock box.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Julie.

If you would like to get a necklace with the 2 way conversation, please feel free to call our Customer Service team, who would be more than able to help you switch to a device that makes you feel more secure.

Nov. 6th, 2018

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Verified Customer

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Mary Lehman Findlay, OH

Because it is really fast response even when it is accidental

6 years ago

Reply from LifeStation

Even when the button press is accidental we take it as seriously as we can.

Thank you for taking the time to write a review Jacie!

Nov. 13th, 2018

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Verified Customer

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Geraldine Austin

I'm still not sure yet I'm working with a technician to see why I have to charge it every day or every day and a half

6 years ago

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Verified Customer

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Ellie Prospect, VA

Very happy with ordering and delivery process. Unit is easy to setup.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Ellie.

We try to make the device as easy as possible to set up, so we are glad that you did not any issues with the system.

Oct. 30th, 2018

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Verified Customer

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Daughter Roanoke, VA

Prompt response when device has been activated. Cost seems reasonable

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review. We pride ourselves on having as prompt a response as possible, and we always want to make sure that the device is affordable in order to provide peace of mind to as many people as we can.

Oct. 30th, 2018

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Verified Customer

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Bee Faith Ellensburg, WA

Battery life shorter than advertised, attachment cord very uncomfortable around neck.

6 years ago

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Frank Koebel

My daughter helped me get it. The customer service and equipment seem to be very good.

6 years ago

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Verified Customer

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Patricia Proctor Ashland, NE

Somebody recommended it to me so I got it. Overall it's good.

6 years ago

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Anonymous Fresno, CA

It was recommended by Kaiser. They've answered very quickly so far.

6 years ago

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Verified Customer

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Theola Thompson Philadelphia, PA

They have given me good service and I haven't had any problems at all.

6 years ago