Name: LifeStation
Rating: 4.5

check_circle

Verified Customer

star star star star star

Darlene Applegate-Wilson Roselyn Freeman Diberville, MS

We have been pleased with the service. The cost is very affordable also.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Steven Twin Falls, ID

we've only tested the system, but the representatives have always been very courteous and quick to respond.

8 years ago

check_circle

Verified Customer

star star star star star

Nancy Syracuse, IN

The representatives are very nice, and I use my devices every day.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Irene Lindsborg, KS

They need to have a device that can be hooked to a gold or sterling necklace. These ropes or tapes that they use are vain, and we don't wear those unless they're pretty.

8 years ago

star star_border star_border star_border star_border

Connie Brown

Customer care sucks! They have hung up on me numerous times when I have called for assistance on this product. I have had this watch 3 months and have yet to get the time set correctly, and there is no answer for emergency assistance...the phone just rings and rings and rings and rings....what a waste of time and effort...not to mention money!! Don't waste your hard earned money or precious time trying to use this useless piece of plastic!

1 year ago

star star_border star_border star_border star_border

Larry Maes Port Orchard, WA

Beware... Awful refund policy! Put Lifestation in same category as phone and cable providers. Customer for many years and prepaid quarterly to save money. Returned unit per there instructions (at great expense) halfway through the billing cycle and expected to receive some credit. Was told because I choose quarterly billing that was discounted, I was not eligible for ANY type of refund. Again, awful policy especially being a long time customer and extremely disappointed!

5 years ago

Reply from LifeStation

We are sorry to hear about the difficulty you had trying to get a refund for your service.

We want to thank for taking the time to speak to us regarding your refund and things will be processed some time this week.

Thank you for choosing LifeStation!

Mar. 18th, 2020

star star_border star_border star_border star_border

Kathy Madden-Bentle Fernley, NV

I ordered this equipment for my 90 yr old mother. She received three (3) non-working units and all they did was trouble shoot making her to all the trouble shooting. She received 3 units each one to replace the last and none of them would work after they were charged for the allotted time. For $44.95 I would also expect better customer service (cs) from this company that claims to have excellent service. They have lousy cs and will not have my business any longer.

5 years ago

Reply from LifeStation

Thank you for your feedback Kathy.

We are glad that we were able to speak to you regarding the cancellation of your service.

Feb. 26th, 2020

star star star star star

Joe Campbell, CA

We are very pleased with lifestation. Easy to wear and good volume when it talks to you. My husband feels very safe with this around his neck.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Joe!

Jan. 10th, 2020

star star star star star

Sandy Rogers, AR

I have used LifeStation for about six months and have had no problems. The price is good for the service and I am happy with LifeStation.

5 years ago

Reply from LifeStation

Thank you for the review Sandy!

Jan. 8th, 2020

star star star star star

Louise Goldsmith Concord, CA

When I pushed the button by mistake there was someone on the line immediately. That is the only time I have had contact.

5 years ago

Reply from LifeStation

Thanks for the review Louise!

Jan. 8th, 2020

star star star star star

Lee M Collegeville, PA

Fast response time. Easy to use. Light weight pendant with microphone. Talk into it. No need to be in room with base station.

5 years ago

Reply from LifeStation

Thanks for the review Lee!

Jan. 8th, 2020

star star star star star_border

Devonna Roseburg, OR

The agent I spoke with was professional, helpful and caring. He explained the system and answered all my questions.. And he was never pushy. All of which I appreciated.

6 years ago

Reply from LifeStation

Thank you for the review Devonna!

Oct. 21st, 2019

star star star star star

STEVE CITRON Waldwick, NJ

excellent, it is doing exactly what was described by the sales associate. it was used already and proved to be reliable.

6 years ago

Reply from LifeStation

Thanks Steve!

Sep. 13th, 2019

star star star star star

Lucille Adler Montgomery, AL

I accidentally bumped the pendant and a voice came on asking if I was OK. Polite, and good service. I feel confident with Life Station.

6 years ago

Reply from LifeStation

Thank you for your review Lucille!

Sep. 13th, 2019

star star star_border star_border star_border

James E Brill Racine, WI

I have only used it for the test call yet. I was rather disappointed with the amount of time it took for them to answer after I pushed the button. Then they put me on hold for about 15 sec. before they asked f I was okay. I feel, had this been an emergency, the needed help would possibly not have been in a needed timely manner

6 years ago

Reply from LifeStation

Thank you James for taking the time to speak to us regarding your issues with your test. I am glad that we were able to address all of your concerns.

Sep. 12th, 2019

star star star star star

Don Belford Colorado Springs, CO

In the 2 months or so that I've had it I've been so satisfied. Check it first of the month and very accurate in pinning my location.

6 years ago

Reply from LifeStation

Thank you Don!

Aug. 28th, 2019

star star star star star

Michele West Suffield, CT

It was easy to set up and and so far no reason to have an issue! Safety is my priority for my friend who is using this as my gift!

6 years ago

Reply from LifeStation

Thank you for the review Michele!

Aug. 28th, 2019

star star star star_border star_border

Cyndi Jacobson Madison, NC

So far I haven't had to use my LifeStation for an emergency - but I'm so depending on it to help me when/if I need it. It's a comfort to know someone will be there for me if needed.

6 years ago

Reply from LifeStation

Cyndi, we’re happy to hear that you’re happy and thank you for taking the time to write a review.

It is great to hear that having LifeStation brings you greater peace of mind. Thank you for sharing your thoughts with us!

May. 28th, 2019

star star star star star

Mariea Forest, VA

I’ve never had to use Life Station, but every time I test my button they answer very quickly. Always a very nice person to talk with.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Mariea!

We are glad that you are enjoying the LifeStation System.

Mar. 26th, 2019

star star star star star

Eileen B. Fort Lauderdale, FL

I have had Life Station since 2012 and had now problem whatsoever. I am now ordering the GPS from them so that I can use it outside also.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Eileen!

Remember that with the GPS Device there is optional fall detection as well if you are interested in that.

Feb. 21st, 2019

star star star star star_border

Anne Thorpe Beaumont, TX

It’s a little heavy and difficult to keep adjusted but I feel much safer knowing I have it. I also wish Medicare covered it; however, the cost is reasonable at that.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Anne!

The device feels heavy because of the technology inside of it, but as new technology gets created we believe we will be able to make the device even lighter.

Feb. 20th, 2019

star star_border star_border star_border star_border

Philip Penn Valley, CA

I called ONLY to request information. When asked if I wanted to submit a credit card to HOLD the information for future reference, I chose to do so. I was NOT told that if I did not call back in 7 days to cancel, this order would be processed and equipment delivered. I accidentally discovered this was the case when I saw the charge on my credit card statement. I consider this an unethical and deceptive business practice. BEWARE.

7 years ago

Reply from LifeStation

I am sorry to hear that Phillip.

While we do have a policy to hold credit card information in order to lock in a certain pricing, there are some agents who are at times too aggressive in trying to sell the product.

We apologize for whatever inconvenience this may have caused you.

Please feel free to call our 24/7 customer service line at 800.998.2400 to address your concerns accordingly.

May. 31st, 2018

star star_border star_border star_border star_border

RAYMOND CRESPO JR Houston, TX

There is no true 30-day trial period as purported by Life Station. In effect, one is being charged for the equipment while it is in transit to you. It took six days for the equipment to reach me. As such, the actual trial period is but 18 days, at best, considering the six days it takes to reach one and the approximate six days it takes to return the item.

7 years ago

Reply from LifeStation

I am sorry that you feel this way Raymond. For the vast majority of people delivery takes place in less than 6 days, and each customer is supposed to be given the full 30 day trial period.

If you would like to discuss this situation more please call our 24/7 customer service team at 800.998.2400 to see if we can help you resolve this issue.

Jun. 6th, 2018

star star star star star

Teresa Estepp Franklin, TN

I feel very safe. When I accident my push button they answer immediately and never get upset with me. I highly recommend their service.

8 years ago

check_circle

Verified Customer

star star star star star

Leah Delray Beach, FL

Works well so far. Seems reliable. Easy to use.

3 years ago

check_circle

Verified Customer

star star star star star_border

Ann simpson West Union, SC

Works great but can't wear at night due to false alerts while sleeping.

3 years ago

check_circle

Verified Customer

star star star star star_border

Alice Hartforf Blue Hill, ME

Poor service issues in beginning But now seems to be working

3 years ago

check_circle

Verified Customer

star star star star star

James Mahwah, NJ

Company is Very Supportive, and they confirm Testing.

3 years ago

check_circle

Verified Customer

star star star star star_border

Jimmy Chaplin

They are good! Liked the monthly subscription without a contract

5 years ago

check_circle

Verified Customer

star star star star star

Eva Baker

Consistently outstanding service that is always reliable

5 years ago

Reply from LifeStation

Thank you Eva!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

John Holley

They answer immediately & make sure everything is ok

5 years ago

Reply from LifeStation

Thanks for the review John!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star_border

4 Spring Hill, FL

The quality is excellent. It's easy to have and to depend on.

5 years ago

check_circle

Verified Customer

star star star star star_border

4 Saint Augustine, FL

Life station's necklace is very poorly made and keeps coming apart on me.

5 years ago

check_circle

Verified Customer

star star star star star_border

4 Brooklyn, NY

Everything is good with lifestation and I like it for exercise.

5 years ago

check_circle

Verified Customer

star star star star star

5 Honolulu, HI

I like the GPS. The device oculd be cheaper.

5 years ago

check_circle

Verified Customer

star star star star star

Bernice Rosenberg Narberth, PA

Its fine, it's nothing too involved very easy to use.

5 years ago

Reply from LifeStation

Thanks Bernice!

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star

John San Jose, CA

I've test it before and the response has been very rapid.

5 years ago

check_circle

Verified Customer

star star star star star

Sharon Iola, WI

It's very accurate and they check on me once in awhile.

5 years ago

check_circle

Verified Customer

star star star star star

Shane Hilto

They deliver on what they advertise. Never had an issue

5 years ago

Reply from LifeStation

Thank you for the review Shane!

Dec. 17th, 2019

check_circle

Verified Customer

star star star star_border star_border

Robert San Jose, CA

When I needed an alert the system was disconnected at my enr. I have too many false alerts.

6 years ago

Reply from LifeStation

Thank you for your feedback Robert.

We will take a look at your account to make sure that you device is working as intended.

Nov. 13th, 2019

check_circle

Verified Customer

star star star star star

Tina

ease of use/quick and friendly customer service

6 years ago

Reply from LifeStation

Thanks for the review Tina!

Oct. 29th, 2019

check_circle

Verified Customer

star star star star star

Renee Schulz (daughter of user)

Great response when alert goes off or I have called them

6 years ago

Reply from LifeStation

Thanks Renee!

Oct. 29th, 2019

check_circle

Verified Customer

star star star star star

anonymous Cincinnati, OH

Always there when I need them. I test it every month.

6 years ago

check_circle

Verified Customer

star star star star star

Richard Hill

It's a lifesaving technology. I know from experience.

6 years ago

Reply from LifeStation

Thank you Richard!

Oct. 21st, 2019

check_circle

Verified Customer

star star star star star

Judith Oligher

Excellent response. Very nice people. Good equipment.

6 years ago

Reply from LifeStation

Thank you Judith!

Oct. 21st, 2019

check_circle

Verified Customer

star star star star star

Lawrence T Rigsby

If improvements made,please advise.Thank you

6 years ago

Reply from LifeStation

Thank you for the review Lawrence!

Oct. 21st, 2019

check_circle

Verified Customer

star star star star star_border

Jimmie S. Monsoor

Help close at hand and reliable. Would like test periodically.

6 years ago

Reply from LifeStation

Thank you for the review Jimmie!

If you are not aware, we test the device regularly using a silent signal. If there are no issues with the result of the test you are not informed of it as things are working as expected.

Oct. 21st, 2019

check_circle

Verified Customer

star star star star star_border

Mary N Sergent

I don't use it continuously and never had a medical problem yet

6 years ago

Reply from LifeStation

Thanks Mary!

Oct. 21st, 2019

check_circle

Verified Customer

star star star star star

Harold

Good customer service and quick response time

6 years ago

Reply from LifeStation

Thank you Harold!

Oct. 21st, 2019

check_circle

Verified Customer

star star star star star

Laveta mollus

They, are always there for if I need help or questions

6 years ago

Reply from LifeStation

Thank you for the review Laveta!

Oct. 21st, 2019