Name: LifeStation
Rating: 4.5

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Verified Customer

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Peggy Monroe, GA

They were very quick to answer the phone in most cases.

6 years ago

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Verified Customer

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Lisa

They are very competent and it works great.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Lisa.

Sep. 24th, 2018

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Verified Customer

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Cheryl Bloomfield, NM

Whenever I have a question, they have an answer.

6 years ago

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Verified Customer

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Charlotte

They've always responded. It's just always worked.

6 years ago

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Verified Customer

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Wayne

It saved me a bunch of times. Anybody that lives by themselves needs one.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Wayne.

I am sorry that you have had to use our device, but i'm thankful that we were here for you and that you feel safe with our device.

Sep. 24th, 2018

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Verified Customer

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Rebecca Lawrence, KS

They are always courteous and quick to respond.

6 years ago

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Verified Customer

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Lon Newark, DE

We had run into trouble and it was resolved very quickly.

6 years ago

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Anonymous San Marino, CA

We require very little customer service but when we have, it's been very good.

6 years ago

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Verified Customer

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Jeanne Tucson, AZ

We called them twice and they were right there.

6 years ago

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Verified Customer

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Marti Holiday, FL

ease of use, lower price, fast response when button pushed

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Mari

Aug. 27th, 2018

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Verified Customer

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Leona Anderson Fishers, IN

Quick response time. Accurate info re: the situation.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Leona!

Aug. 27th, 2018

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Verified Customer

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Anonymous Beaufort, SC

It takes a little too long for them to answer after the button has been hit.

6 years ago

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Verified Customer

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James And Betty White Sulphur Springs, WV

When we are having trouble, the customer service has always been helpful

6 years ago

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Verified Customer

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Dotty Bloomingdale, IN

When the electricity goes off, they come right on and tell you what to do to redo it so it'll work.

6 years ago

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Verified Customer

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Brian and Tammy Boelter

Reliable and provides peace of mind for my family.

6 years ago

Reply from LifeStation

Thank you for your kind words Dean.

Providing peace of mind is the best thing that we can offer, and we are so glad that you believe we helped you achieve that.

Aug. 21st, 2018

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Verified Customer

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Bev

They are reliable usually, but occasionally take too long to answer, I think.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Beverly.

We do pride ourselves on having one of the fastest response times in the industry, but sadly there are times when we are not able to answer as fast as we would like. When a large number of people press their buttons within a small time frame, our monitoring specialists could all be busy dealing with other potential emergencies and sadly it will take longer for your call to be answered.

Aug. 21st, 2018

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Verified Customer

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Cecilia

It works. I gave 4 stars because there is no reminder to test the unit.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Cecilia.

The reason why there is no reminder to test the system is because we actually test the system ourselves once a week. This test is silent, and as long as there are no problems you would never hear anything about it.

The only way that you would be contacted is if the testing concluded that there was a problem with the device; then we would contact you about how to resolve the situation.

I hope this clears up why we do not need to remind you about testing the device.

Aug. 21st, 2018

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Verified Customer

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Daniel K

they answer right away and notify the appropriate people

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Daniel

Aug. 21st, 2018

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Verified Customer

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G. Jones

Only works in the house. The system needs to be more portable in case of emergency away from home.

6 years ago

Reply from LifeStation

Good news! We do have Mobile GPS device that you can use anywhere, both in and outside of the home. A representative will contact you shortly with more details.

Aug. 17th, 2018

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Verified Customer

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william merecly

always answer when i call,.price very reasosonable

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review William.

Aug. 21st, 2018

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Verified Customer

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Vincent Marotta

Only had to use once and they were on top of it.

6 years ago

Reply from LifeStation

Glad to hear that Vincent.

Thank you for the review.

Aug. 21st, 2018

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Verified Customer

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Nora Smith

Recently got help when I fell came quickly and I am safe

6 years ago

Reply from LifeStation

I am glad that we were able to help and that you are fine now.

Thank you for the review Nora.

Aug. 21st, 2018

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Verified Customer

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Melinda

i find them to be reliable and have great customer service

6 years ago

Reply from LifeStation

We pride ourselves on having expert customer service who will you with anything that they can.

Thank you for taking the time to write a review Melinda.

Aug. 21st, 2018

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Verified Customer

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Mary Johns

The pendant is so thick that I often leave it off. It has to be charged at night when I would most likely need it.

6 years ago

Reply from LifeStation

Hi Mary! We do have an in home solution that would have a much thinner pendant that won't need to be charged. A representative will contact you shortly.

Aug. 17th, 2018

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Verified Customer

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Judith Ellis

Reliable and kind. Prompt responses when customer uses it.

6 years ago

Reply from LifeStation

Thank you for those kind words Judith.

Aug. 21st, 2018

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Verified Customer

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J. Beck

The system has worked for us on two occasions.

6 years ago

Reply from LifeStation

I am glad to hear that you have not needed to use the device very often.

Thank you for the review J.

Aug. 21st, 2018

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Verified Customer

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Betty Cleveland, OH

I test periodically and always get somebody right away.

6 years ago

Reply from LifeStation

Thank you for the review Betty.

We never know whether someone is testing the device or if they are in an emergency situation, so we always try and treat each button press as seriously as possible until someone responds.

Aug. 21st, 2018

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Verified Customer

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Kathy

very helpful when I have questions about the system

6 years ago

Reply from LifeStation

We're always happy to help. Thanks, Kathy.

Aug. 13th, 2018

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Verified Customer

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Larry

Too expensive and no one checks with us on the operation during the year.

6 years ago

Reply from LifeStation

Hi Larry. We actually conduct tests on your equipment each week to ensure that it's working properly. The tests are silent and that's why you don't notice them. As far as the price goes, please give us a call to speak to one of our representative and see if we can help.

Aug. 13th, 2018

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Verified Customer

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L McDonald

It takes too long for someone to answer after you push the button

6 years ago

Reply from LifeStation

Thank you for taking the time to write this review.

Aug. 13th, 2018

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Verified Customer

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Anonymous

Good response to emergencies and very kind and courteous.

6 years ago

Reply from LifeStation

Customer Service and a fast response has always been a focus of ours and what seperates us from our competition.

Aug. 1st, 2018

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Verified Customer

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V. Wilkirson

They have responded promptly every time I have pressed.

6 years ago

Reply from LifeStation

We don't just advertise having the fastest response times in the industry, we mean it.

Aug. 1st, 2018

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Verified Customer

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K

always prompt, and do what we need them to do.

6 years ago

Reply from LifeStation

Thanks for the review.

Aug. 1st, 2018

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Verified Customer

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Fred Prospect, KY

Great service but marginal accessory equipment - wrist band and necklace string

6 years ago

Reply from LifeStation

Hi Fred! We offer a few other really popular accessories. Give us a call to learn more.

Aug. 1st, 2018

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Verified Customer

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Carolyn Faith in SoCal Santa Ana, CA

It is sorta bulky. It would be a 5 if it were smaller with the same features.

6 years ago

Reply from LifeStation

Hi Carolyn. We love getting feedback that helps us continue to improve device and user experience. Thanks for this review.

Jul. 2nd, 2018

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Verified Customer

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Barbara Cocchi Vacaville, CA

helpful customer service - great range throughout the house

6 years ago

Reply from LifeStation

Thanks for reviewing us.

Jul. 2nd, 2018

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Verified Customer

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Anonymous Orefield, PA

you falling option that you charge extra for DOES NOT WORK. I will change companies first chance i get to address this

6 years ago

Reply from LifeStation

Unfortunately, there is no Fall Detection Pendant that works 100% of the time and companies are upfront about that. Though it is a great device for users who may suffer from seizures or black outs, we will always recommend a user to press the button if physically able to do so.

Jul. 2nd, 2018

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Verified Customer

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Luen Flammer West Jordan, UT

I don't like the neck cord. Wish there were a way to put it on a chain.

6 years ago

Reply from LifeStation

Hi Luen. Although we do not provide alternative cords for you to wear, you can add your pendant to any chain you wish.

Jul. 2nd, 2018

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Verified Customer

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Nancy Philadelphia, PA

Unit is a little heavy hanging around neck. Has gone off on its own.

6 years ago

Reply from LifeStation

Unfortunately we need to make the devices extra sensitive so that they can be easily pressed and so that it can detect a fall easily if need be.

This can cause the device to go off accidentally at times, but we would much rather it go off accidentally than not go off at all when the situation calls for it.

Jun. 6th, 2018

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Verified Customer

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M Belton, MO

The equipment was not suitable for our home system. Equipment was sent out without verifying our set up and follow up was poor.

6 years ago

Reply from LifeStation

I am sorry to hear that M.
Our sales agents should have properly identified which system would work in your home in order to avoid this situation.

Please call our 24/7 customer service line at 800.998.2400 to see if we can resolve this issue and get you the correct system that would be appropriate for your home.

Jun. 6th, 2018

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Verified Customer

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Dawn Barrett Mobile, AL

Reliable, efficient, effective, and no contract

6 years ago

Reply from LifeStation

Thanks Dawn!

Jun. 6th, 2018

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Verified Customer

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Marlene Hulleman

My son ordered this for me. The button is easy to operate.

6 years ago

Reply from LifeStation

Thank you Marlene!

Jun. 6th, 2018

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Verified Customer

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Carolyn Herley

Getting it was just a mistake I made. I didn't use it so I returned it but I haven't received my money back, they're thieves.

6 years ago

Reply from LifeStation

Thank you for taking the time to review us, Carolyn. Although an emergency may not have occured the monthly fee is to monitor the equipment you had up until it was returned.

Jun. 15th, 2018

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Verified Customer

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Scott Freeman Leonardtown, MD

They had the medical alert at a great price and the product itself was comparable to other ones out there, so I got it for my mom. The button is designed to be very easy to use but if we have questions we can just ask them. Normally a lot of those questions are covered in the documentation that the unit came with and also in the frequently asked questions section of their website. They have been absolutely on the spot and are quick to help with anything you might need. They just seem to be doing a great job. It gives us a huge peace of mind to have the device with us and to know that it works.

6 years ago

Reply from LifeStation

Thank you very much for the review Scott!

We take pride in being able to answer any questions as easily and effectively as possible so you know everything you need to be able to understand exactly how the device works.

May. 29th, 2018

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Verified Customer

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Jonell Thomasville, NC

Did not like the older model.It was not like the 1st picture model on the 1st page of the flyer

6 years ago

Reply from LifeStation

Jonell, we're sorry to hear that you did not like the older model but that's not a problem. We can swap you out to the newer model asap. Please give us a call at your earliest convenience.

Aug. 17th, 2018

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Verified Customer

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weberdns Beaver Falls, PA

It did take a little while for them to answer once we pressed the button.

6 years ago

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Verified Customer

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Mitch Mesa, AZ

They've always responded quickly, and are very pleasant to deal with.

6 years ago

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Verified Customer

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Everette Weilage Lincoln, NE

They always answer quickly and pleasantly.

6 years ago

Reply from LifeStation

Thank you Everett!

Aug. 30th, 2019

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Verified Customer

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Anonymous Louisville, KY

Nice people to work with. Easy to set up. It works!

6 years ago

Reply from LifeStation

Thank you for the review Anon!

Oct. 30th, 2018

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Verified Customer

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Anonymous Knoxville, TN

Response time is very quick and responders are very polite.

6 years ago