Name: LifeStation
Rating: 4.5

star star star star star

Cynthia for Bertha Raleigh, NC

My mom has fall protection. It's quite sensitive so I'm confidant if she falls it will be detected.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Cynthia!

Sep. 18th, 2019

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Jane Bristol, IN

It is easy to get and use haven’t had to use it yet but it’s there if I need it

6 years ago

Reply from LifeStation

Thank you for the review Jane!

Sep. 13th, 2019

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Laarry Hitesman Harrison, OH

Very pleased everyone is helpful, Thanks for letting me be confident when I am not at home. Thank you Larry Hitesman

6 years ago

Reply from LifeStation

Thank you for the review Larry!

Aug. 16th, 2019

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Debbie Ruiz San Diego, CA

This Company is way too hard sell and the representative that I spoke with was out of line and rude with his comments. I made my decision not to go with this Company based on my impression of its representatives.

6 years ago

Reply from LifeStation

We are sorry to hear about the experience that you had with one of our sales representatives.

We will take the time to look into this situation and to re-evaluate the language that our representatives use on the phone.

Again we apologize for any difficulties you may have had on the phone, and we hope that you find the device that you are looking for.

Thank you

Aug. 8th, 2019

star star star star star

H Mark Sheboygan Falls, WI

They saved my life years ago. I would and have recommended them for my family and friends.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Mark!

Jul. 24th, 2019

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Kathryn Huffman Vista, CA

After 3 weeks, I still haven't received my LifeStation product. I am VERY disappointed that the customer service representative who signed me up said it would arrive in 3-5 days and it still isn't here 20 days later!

6 years ago

Reply from LifeStation

Thank you for your feedback Kathryn.

We tried reaching out to you on Tuesday to resolve this issue but we were unable to reach you.

Please call our customer service line at 800-998-2400 so we can resolve this issue as efficiently as we can.

Apr. 25th, 2019

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george cull

very pleasant people who were willing to provide answers to all of my many questions

6 years ago

Reply from LifeStation

Thanks George!

Apr. 11th, 2019

star star star star star

Janet Barnhill

It doesn't take much effort to call. I have accidentally called three times in two days

6 years ago

Reply from LifeStation

We try to make sure that the device is more on the sensitive side in order to make sure that it can detect a fall when it occurs. Our philosophy is that we would rather the device activate accidentally than not activate when you need it to.

Thanks for the review Janet!

Apr. 11th, 2019

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Pamela Weeks Norman Park, GA

The mobile works GPS works great . Have tested at home and while out shopping. Got responce every time. Great price..

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Pamela!

Apr. 10th, 2019

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Jill Bethlehem, PA

Periodically, it takes more than 2 minutes for the responder on the other end of the line to answer a call.

6 years ago

Reply from LifeStation

We appreciate your feedback Jill.

The safety of our customers is our #1 priority and we are always working to ensure you get the fastest response time possible. We will look at the response times for your account to make sure that they are up to our standard of excellence.

Thank you for choosing LifeStation!

Mar. 27th, 2019

star star star star star

Amie

Amazing was. Great when it was pushed there were someone right there every time she needed

6 years ago

Reply from LifeStation

Thank you for the review Amie!

We are glad that having LifeStation has provided you with the peace of mind to know that someone is always there if she needs it.

Mar. 27th, 2019

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Kenneth Moore Pittsburgh, PA

Gives us peace of mind and allows our loved ones to continue to live independently.

6 years ago

Reply from LifeStation

Kenneth, we’re so glad that you’ve been happy with the LifeStation service. It is great to hear that having LifeStation could bring you greater peace of mind. Thank you for sharing your thoughts with us!

Mar. 26th, 2019

star star star star star

Jolene Summerville Stanwood, WA

Happy everything arrived in a timely fashion, gives me piece of mind, customer service great.

6 years ago

Reply from LifeStation

Thanks for the review Jolene!

Mar. 12th, 2019

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Patty Sylvester Bessemer City, NC

Don't even call this company. THEY WILL RIP YOU OFF.I have filled fraud charges against them. tHEY CHARGED MY DEBIT CHARD WITHOUT MY PERMISSION. AND I GUARTANEE YOU, THEY WON'T PUBLISH MY REVIEW.

6 years ago

star star star star star

Judy

Great! Really easy to sign up, he answered all my questions, and was delivered within 4 days.

6 years ago

Reply from LifeStation

Thank you for the review Judy!

Jan. 31st, 2019

star star star star star

Dalene Nalley Gig Harbor, WA

Excellent. Both people spoke clearly, didn't feel I was rushed to make a decision.

7 years ago

Reply from LifeStation

Thank you for the review Dalane!

With something as important as your safety we would never want to rush into making a decision.

Nov. 26th, 2018

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Cheryl Hedges Uncasville, CT

Slow in answering. After a thunderstorm mine stopped working although nothing else plugged into that outlet was damaged. Now they are charging me $323 for the unit. It was an act of nature, not neglect.

7 years ago

Reply from LifeStation

Hi Cheryl. We are so sorry to hear that. Someone will reach out shortly to help resolve the matter.

Aug. 1st, 2018

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Virginia Tucson, AZ

From the first phone call to receiving the unit everything happened just like they said

7 years ago

Reply from LifeStation

I am glad to hear that Virginia.

Thank you for choosing Lifestation, and thank you for your review.

May. 31st, 2018

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Undecided Fresh Meadows, NY

My mom said there was a lot of static when testing the service, but the rep never called back to resolve the issue. I was surprised by that.

7 years ago

Reply from LifeStation

We apologize for the inconvenience and we are glad that the issue was resolved.

Aug. 17th, 2018

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Verified Customer

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Robin Farrow Blytheville, AR

Was told it would work at any location and then told it does not

3 years ago

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Verified Customer

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puddintame

because it takes so long for them to talk to me

6 years ago

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Verified Customer

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Patricia River Forest, IL

I haven't needed this except once and it didn't work at that time so I can't say it was great.

6 years ago

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Verified Customer

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June Colilla

wrist strap is awkward and uncomfortable

6 years ago

Reply from LifeStation

Thank you for your feedback June!

If you would to discuss switching to a pendant instead, please call our 24/7 customer service line at 800-998-2400. We would love to help find the right device for you.

May. 8th, 2019

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Verified Customer

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Joseph Bartus Whitesboro, NY

not ttally satisfied with unit & service for price being billed

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Joseph.

If you would like to call our customer service team and see if you could get a package that seems more cost-effective to you, please feel free.

With what you have written here i am not sure what aspects of our service you are unhappy with.

Dec. 3rd, 2018

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Verified Customer

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Anonymous Sacramento, CA

Customer service is very agreeable and easy to talk to.

7 years ago

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Verified Customer

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Marie

LifeStation's device is comfortable for me to use.

7 years ago

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Verified Customer

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A Santee, SC

LifeStation's device occasionally activates on accident.

7 years ago

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Verified Customer

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Florence Gloversville, NY

The device is rather large and cumbersome.

7 years ago

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Verified Customer

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Geneva

The customer support is great. They call all the time.

7 years ago

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Verified Customer

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Anonymous Grosse Pointe, MI

The device is very clear and easy to use.

7 years ago

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Verified Customer

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Jan Cook for Jerry Cook

The wrist band is cheap and way too long

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Jan.

If you do not like our wrist band, i would suggest calling our 24/7 customer service number at 800-998-2400 to see if you get a replacement band with a different material, or a pendant instead.

Aug. 21st, 2018

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Verified Customer

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Fatovich, Chris

Dont like your cancelation method of just returning to cancel

7 years ago

Reply from LifeStation

Hi Chris. Unfortunately, returning the equipment is the only way to completely shut off a service and ensure that we aren't stopping the service while there may still be a need for it.

Jul. 2nd, 2018

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Verified Customer

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Bruce Grimm Washington, NC

took 20 minutes for a response when doing monthly testing, what if we really needed help!!

7 years ago

Reply from LifeStation

Hi Bruce. It's unfortunate that the test felt like it took so long. We'll have a member of our Customer Service team reach out and ensure everything is connected and working properly.

Jul. 2nd, 2018

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Verified Customer

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Dan Mason, MI

Because their response to the alarm was quite prompt even though I pushed the botton in error.x

7 years ago

Reply from LifeStation

Hello Dan.

I am not sure why you would give us one star when you say that we answered your call promptly.

We can not be sure whether a button press is accidental or not so we must treat each case as if it is a serious incident until we hear from the customer that they are okay.

If we were to assume a button press was accidental when it was not, we would be defeating the very purpose of our company, which is to provide effective medical alert devices along with our top notch monitoring specialists.

Regardless of that thank you for choosing Lifestation, and thank you for your input on our company.

May. 31st, 2018

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Verified Customer

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Mike Eugene, OR

Questionable practices/tactics used to extract $$ when the service is no longer needed.

8 years ago

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Verified Customer

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Lisa Bertoldi Johnston, RI

Takes too long for them to answer the call

8 years ago

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Verified Customer

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Marcella Mankameyer Albany, OR

I've never had to use it, but I did accidentally bump it and I got a response.

8 years ago

star star star star star

sylvia & arny wishner Jericho, NY

FANTASTIC! The staff is very patient,helpful and very knowledgeable.

6 years ago

Reply from LifeStation

Thanks for the review Sylvia and Arny!

Nov. 27th, 2019

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Lois Uhalde Reno, NV

The person was able to answer all my questions and was very polite.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Lois!

Nov. 8th, 2019

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Lazette Thomas Monroe, NC

purchased for mom, have had no problems. is comfortable for her.

6 years ago

Reply from LifeStation

Thank you for the review Lazette!

Oct. 18th, 2019

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Marianne Cincinnatus, NY

I have the wristband version. Can keep it on, even in the shower.

6 years ago

Reply from LifeStation

Thank you for the review Marianne!

Aug. 28th, 2019

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Evelyn Kritz Sherrill, IA

Like very much however unit is too big and heavy around neck for an older person!

6 years ago

Reply from LifeStation

Thank you for your feedback Evelyn!

We are working on making the device smaller but at the moment we are limited by available technology. As soon as we can we will produce a smaller device to increase the level of comfort of our users.

Aug. 14th, 2019

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phyllis Apple Valley, CA

bery happy with response to your help. would recomen to any one

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Phyllis!

May. 23rd, 2019

star star star star star

Char Fall City, WA

Great and helpful gave me a lot of informatio to help me make my decision

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Char!

Jan. 22nd, 2019

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Faye Aiken Greenville, SC

Mom fell device did' t go off,she had the one that goes off when she falls. Didn't go off she laid in the floor for over 14 hours with a broken hip before we found her.!!!!!!

7 years ago

Reply from LifeStation

Faye, thank you for taking the time to provide us with a review. We try to make sure that our users understand that while the Fall Detection pendant is designed to detect falls, it may not pick up all falls. We do encourage our users to press their buttons every time a fall occurs, if they're physically able to do so.

May. 24th, 2018

star star star star star

Good product

Professional customer service as well as helpful and friendly

7 years ago

Reply from LifeStation

Thank you for the review!

May. 31st, 2018

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Verified Customer

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Henrietta Foley, AL

As far as I can tell it works fine. I don't like the price.

5 years ago

Reply from LifeStation

Thank you for your feedback Henrietta.

We strive to offer the most competitive price in the industry to maximize the number of people that can stay protected under our service.

Feb. 26th, 2020

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Verified Customer

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Wayne Schmidt Seattle, WA

Fell less than 15 feet from base, base could not hear me.

5 years ago

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Verified Customer

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Lillian Perrica

It takes too long for an answer when the button is pushed

6 years ago

Reply from LifeStation

Thank you, Lillian for your feedback.

We recently tried to reach out to you to discuss your console functionality.

Please contact our 24/7 customer service line at 800.998.2400.

Dec. 3rd, 2019

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Verified Customer

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Anonymous

This isn't the right company for me and the device is far too heavy.

6 years ago