Name: LifeStation
Rating: 4.5

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Verified Customer

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C.B. or Anonymous Sacramento, CA

We got it for my aunt who's 98 years old. It's there for her no matter if it's nighttime or daytime.

7 years ago

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Verified Customer

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Carolyn Amador Roseville, CA'

We have never had to use it, but we make sure that it's working. It seems to work ok.

7 years ago

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Bruce Reed Avondale, AZ

It's a reasonable price and I can just wear it around my neck almost 24 hours a day, even when I go to sleep.

7 years ago

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Brenda Scheurich Dexter, MI

I got it for my mother. She has never had to use it, but they're always there when she calls.

7 years ago

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Tom Spinella Chicago, IL'

I chose it because of the price and reliability but it takes too much time to get through to an operator.

7 years ago

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Anonymous Seal Beach, CA

I haven't had to use it, but the device is comfortable and the customer support is okay.

7 years ago

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Domino Chino Hills, CA

Very dependable,they go out of the way to answer any questions, I believe they will there for my mom if ever needed.

7 years ago

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Randy Riverside, CA

Their representatives are very helpful and courteous. They are very trustworthy.

7 years ago

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Virginette Buffalo, NY

Very fast response time and friendly to my mother. We can always count on them!

7 years ago

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Wilma Cunningham San Angelo, TX

I've only had to use them once (thank goodness) but they were very efficient and life saving./

7 years ago

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Mary W Mattoon, IL

Great customer service..even when mom accidentally hits her device , they are totally customer oriented

7 years ago

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Rose Risk Louisville, KY

It gives me a great deal of comfort that my loved one is protected and is just a call away.

7 years ago

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Marilyn&Leenee Wichita, KS

It's a very sensitive product, so the alarm would constantly activate, but besides that, everything's been fine.

7 years ago

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Jason Sheets Lewes, DE

I'm not 100% that my mother's machine still works properly, twice now she set the call alert off by mistake, however, she never hears anyone patch through. Then I get a call stating they have not gotten a response so they dispatched emergency services. We have called to test the machine and it always works during the tests I travel for work so I'm not at home very much if something would happen and there would be no response. Hopefully, we can get it figured out and move forward.

2 years ago

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Debra Lang Beverly Hills, FL

Really like this service.They have responded immediately every time i set it off by accident. I know when I need them that they will be there. Thanks for the service.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Debra!

Jan. 8th, 2020

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T.Ortega

Terrible, I asked specific questions to ensure I was going with the right company and wasn't told the truth. The device came and after and after a phone call about the device that was sent, they said the wrong device was sent. An hour on the phone and another device was being shipped. I asked more questions and was assured this device was what I was looking for. Second device arrives and sure enough it wasn't what I needed and not what I wanted for my mom. So I shipped both devices back and cancelled. It took them 5 mins to take my money but I was told to wait 10days after I shipped the devices back to call and then cancel. 10 days goes by, I call and cancel only to be told, I'll be refunded in 10-15 business days. Waste of time dealing with this company, instead of telling people what they want to hear, in order to make a sale, tell people the truth!

5 years ago

Reply from LifeStation

Hello T.

I am trying to find your account in order to look into this situation but so far I have been unable to find it with the information that was provided.

Would you be willing to provide the phone number that was used to place the order, or the full name of the user? If I have this information i should be able to properly locate your account and I can begin to explore any potential solutions to this situation.

Thank You

Nov. 13th, 2019

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wiliam Walnut Creek, CA

Sounded like the best, but they double chArged she the first month. They gave no excuse and denied the payments. My credit card co deleted one of the payment. I dropped my device e and they answered right away. Reserving judgment.

5 years ago

Reply from LifeStation

Thank you for your feedback Wiliam.

We will look into the payments made to determine what went wrong on our side.

Nov. 13th, 2019

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Lewis O.Metts Albany, GA

I live alone, the GPS system what I needed to insure that I would be found in case of a fall. A great system , a great customers service, helpful if ever need it.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Lewis!

Sep. 24th, 2019

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Richard Kelly Orland, CA

I received numerous texts, phone call and the machine itself advising of a low battery. Spoke with customer service and tests indicated it was my wife's button and that a replacement would be sent. When the replacement did not arrive I called and the Rep. said a replacement had not been ordered. He said he would order one right away, I checked shipping method and gave my PO Box for USPS. Again the replacement did not arrive in a reasonable time. On this, my third call the Rep checked the tracking and advised it would be delivered the next day, Saturday. I checked on Monday, still no replacement. My fourth call Rep told me the replacement was returned, "unable to deliver"! It had been sent to my street address with no mailbox instead of my PO Box. Again I was assured that a replacement would be sent immediately!! When it did not show up in a reasonable time I made call #5 and demanded to speak with a Supervisor, I might just as well asked to speak to JC himself, the best I could expect was a call within 48 hours. My wife was just home from 2 months in hospital and rehab, she has a severe mobility problem; we live 4 miles out of town, nearest neighbor is 1/4 mile away. Life Station is her only lifeline when I have to shop. I expected much better service than this and seriously considering changing service providers! You have a serious problem in your Customer Service Department.

5 years ago

Reply from LifeStation

Thank you, Richard for your feedback. We are glad we were able to speak with you and confirm receipt of your new equipment. Feel free to contact our 24/7 customer service line at 800.998.2400.

Sep. 19th, 2019

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Bessie Wilson, NC

The battery life is bad. I can’t wear it but maybe 15 hours before it needs to be charged again. I will most likely be looking for something else. The response time is excellent I just wish the battery life was longer or at least could be charging a second one.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Bessie!

The best thing to do is to call our customer service team at 800-998-2400 so they can work with you in order to determine if something is wrong with your device.

If we do find that you have a battery issue, we will replace the device at no cost to you to ensure that you are properly protected.

Aug. 28th, 2019

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Susan Kooiman Sacramento, CA

It seems that a gentle breeze will trigger the alarm - very embarrassing in the middle of a busy restaurant. I find myself "conveniently" forgetting to put it on in the morning to save the annoyance of the false alarms. And now, the battery has gone dead despite being faithfully putting it on the charger every night. I'm done with this service and am returning the equipment to LifeStation.

5 years ago

Reply from LifeStation

Thank you, Susan for your feedback.

We recently tried reaching out to you but were unable to get you on the phone.

If you would like to discuss your review and how we can resolve the issue, please feel free to give us a call at your earliest convenience at 800.998.2400.

Aug. 27th, 2019

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Bonnie H Campbell Jonesboro, AR

Good. I have only had the LifeStation for a few days, so don't feel I can truly rate its effectiveness. So far I have only tested the equipment and the response has been immediate.

5 years ago

Reply from LifeStation

Thank you for the review Bonnie!

If you ever have any issues don't hesitate to call and we will help however we can.

Thank you for choosing LifeStation.

Aug. 5th, 2019

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W. G. Haase Woodburn, OR

Have not had to use it in a real emergency, but every time I've tested it, it has worked quickly and efficiently. Also, the price is competitive. WGH

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review WGH!

Mar. 12th, 2019

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Pamela M Sunland, CA

Very helpful in the setting up of service. Also, the alert system arrived very quickly. With the wrist ban I can now start working in my garden again.

5 years ago

Reply from LifeStation

Thank you for the review Pamela!

Mar. 12th, 2019

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Nick Bowie, MD

Ordered as gift for friend, asked explicitly for unit to be sent to me, was sent to my friend who had no idea what it was and threw it away. They are now trying to bill me $325 for the landline unit that was not disclosed of the cost during the call in which I paid for the unit and specifically requested it be delivered to me. So not only did they not fulfill my request, they did not disclose costs for the transaction at the time of agreement. Now they are trying to make me pay to replace the unit when I did not receive it nor did they disclose any hidden costs. This is a shady company and I would never do business with them again.

5 years ago

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linda culver Hurley, NY

Arrived in 4 business days. Good weight main box- doesn't move, is stable. light weight bracket, which my husband did not object to. Pleased with product.

5 years ago

Reply from LifeStation

Thank you for the review Linda!

Mar. 1st, 2019

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Charles Long Beach, CA

We never needed it for an emergency, but, we accidentally hit the spare buttons numerous times. They were pretty prompt. I would recommend this company.

6 years ago

Reply from LifeStation

We are glad that you have never needed to use the device, and hopefully you never will, but know that we will be ready to help in any way we can if the time comes. Thank you for your review Charles.

May. 24th, 2018

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Judith Newnan, GA

The life station unit work well The Wristband is unobtrusive. I rated it a four because I don't know how it compares to others. This is my first time ever getting a medical alert system for my mother.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Judith!

May. 31st, 2018

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Lorie Klenk Moore Shalimar, FL

Every penny spent the last year and a half paid for itself the one time so far that my Dad has had to "Press the Button". Having his LifeStation alert button saved his life.

7 years ago

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Rose bentley Harrison, OH

Someone is always available for your questions and get the job done.

2 years ago

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Steve Slaten Morris, AL

They are always so patient with my mother when she accidentally sets it off.

2 years ago

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Debbie Friday Stanley, NC

They are quickly responsive and customer service is very helpful.

2 years ago

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Karen Hauser Mindoro, WI

set up was confusing and I talked with 3 people before got it set up :(

2 years ago

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Kim Fong (Irene Wong acct)

Thank goodness never used but anytime I needed to do a test they were always ready.

4 years ago

Reply from LifeStation

Thank you for the review Kim!

Mar. 10th, 2020

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4

We've tested it three times and I don't have anything I don't like and it is pretty useful.

4 years ago

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5 Murrieta, CA

I am happy with this. I have no problems with the system, I like it very much.

4 years ago

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5 Denton, TX

Sometimes it gets in the way but it's quick to answer and reset everything.

4 years ago

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5 New Waterford, OH

Very expensive but it's good and calls my family if I bump it or something.

4 years ago

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Jason Lakewood, NJ

They response in less than a minute. I haven't needed it often but it works.

4 years ago

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Eva Livonia, MI

They're always there. Occasionally it goes off unintentionally.

4 years ago

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Peggie Truckee, CA

I've tested it a few times and it seems to be available to work like it's supposed to.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review Peggie!

Feb. 26th, 2020

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Michael Silvis, IL

It's very good I like it. I test it every month, works fine.

4 years ago

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J. New York, NY

Testing was fine, I haven't used it. Overall, Lifestation is reliable.

4 years ago

Reply from LifeStation

Thank you for taking the time to write a review J!

Dec. 19th, 2019

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Beryl C. Elliott (Mrs.) - widow

They quickly respond whenever I accidentally manage to press the medical alert

5 years ago

Reply from LifeStation

Thanks for the review Beryl!

Oct. 29th, 2019

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Lee Grant

Sometimes charging is difficult and incomplete leaving less operating time available.

5 years ago

Reply from LifeStation

Thanks for the review Lee!

If you think your device is having issues charging please give us a call so we can make sure everything is operating as intended.

Oct. 29th, 2019

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Terri Hawkins

We've never had to use it for an emergency so I don't know how that part of the service is

5 years ago

Reply from LifeStation

Thank you for the review Terri!

Oct. 29th, 2019

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Bgh

Devises are sensitive.I won't wear them just keep handy in bathroom and near stairs.not o.person as it should be..

5 years ago

Reply from LifeStation

Thank you for your feedback.

If you believe that the fall detection is too sensitive you can give us a call and we can turn the feature off. The device by itself will not activate without the button being pushed so this would be an easy solution to your concern and would allow you to wear the device without worry.

Oct. 30th, 2019

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Sandra Las Vegas, NV

Never been any issues. It just works. Every test is just perfect.

5 years ago

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Marlene

Because it does not give me any trouble. It does what it is suppose to do.

5 years ago

Reply from LifeStation

Thank you for the review Marlene!

Oct. 21st, 2019

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Anonymous

I requested to speak with a manager because of how 2 customer service people responded to my issue. Was told someone would call me back in the next 24 to 48 hours.

5 years ago