Name: LifeStation
Rating: 4.5

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Verified Customer

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Jane Lloyd Gainesville, G

I researched it and got it for my great aunt. They have been very helpful in answering all my questions, plus the device is easy to use.

7 years ago

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Verified Customer

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C.H. or Anonymous Kenwood, CA

It had a discount with Kaiser so I decided to sign up for it. I haven't really had the need to call customer support or anything.

7 years ago

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Verified Customer

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Elizabeth Christoff Rancho Cordova, CA

I got it through Kaiser. Their customer support showed me how to put it all together and get it going. It seems to be working well so far, though I haven't had to use it yet

7 years ago

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Verified Customer

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James B Condill Barrington, IL

It was referred to me by another customer. They have been responsive so far. My only reservation is that the device is a little bit too sensitive.

7 years ago

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Verified Customer

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Shelby Landesberg Hamden, CT

My son was the one that picked it out for me. I have not had any falls so far, but whenever I'm moving away they call me. The device thing is too heavy and too big though.

7 years ago

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Verified Customer

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Monica Caplan Baltimore, MD

I got it because it had GPS capabilities. They respond very quickly whenever you need them. The thing is very easy to use.

7 years ago

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Verified Customer

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My mom's Noris Hollywood, FL

Every time my mother has needed medical attention she is always treated my vip and if I call with questions someone is always knowledgeable

8 years ago

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Verified Customer

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june Catania Stroudsburg, PA'

Have had no reason to use the services yet, however, whenever I test the unit or call the company, I have always been satisfied.

8 years ago

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Verified Customer

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Barb Appleton, WI

I had some trouble with it the first month, wasn't able to communicate with the person who answered the test altert but now the problem seems to be solved.

8 years ago

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Verified Customer

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Gina Fletcher, NC

Medical alert is for my father. The button was accidently pushed and emergency services responded right away. I would recommend Lifestation.

8 years ago

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Verified Customer

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Cheryl Guillory Hillsboro, OR'

My mom is the one using it and States they have been very helpful answering questions and checking on her if she accidentally hits the button.

8 years ago

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Verified Customer

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Bill Lynchburg, VA'

Customer service is generally good, but dad fell and laid there two days because the device died and we didn't know it. We should have done better testing from home, too. That's why I rate them a 3 and not a 1.

8 years ago

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Verified Customer

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Dorothy Phipps Lakeville, MN

On one occasion (years ago ), I accidently touched the pendant. Ambulance arrived very quickly. I was sorryfor the error.

8 years ago

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Verified Customer

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Anna Khesin / Rita Bronsteyn Sparta Township, NJ

Terrible customer service. Nothing is explained properly. Sent a device which does not work in my area. Had to send it back but did not received my money back after 2 months. New device was going to be shipped to me. It was promised to be shipped within 3 business days but was not done so even after a week. I had to cancel the shipment. And still being charged monthly fee for the new device that was never shipped.

8 years ago

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Verified Customer

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Tom Steigauf Minneapolis, MN

They have good people answering the phones. They helped my Mom twice. Without it she would not have received the aid she needed for hours.

8 years ago

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Verified Customer

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Beth Grish

The operator was wonderful. He was calm and helped me understand what was going to happen. The men who came to help me were kind and gentle.

8 years ago

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Verified Customer

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Gerald Fishman

Initially had difficulty getting a machine that worked. Finally, the third machine worked properly. Service was good after that. Quick answering when falls occurred.

8 years ago

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Verified Customer

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Winifred Lutz

Satisfaction is satisfactory. Have not had to use the service for which I am grateful. Not real sure how efficient it will be. Hope it will be OK. I check it 1st of each month. Had 1 false alarm.

8 years ago

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Verified Customer

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Frances Moore

Never worked, call in to report issue wasnt resolved. Cancellation was requested was told I needed to send device before I could cancel and payment continue to be drafted. My father fell down twice not able to use it. The second time laid on floor all night until provider reported to work at 8:00 AM. He urinated himself was shivering. I would never recommend system to anyone.

8 years ago

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Verified Customer

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Suzette Murphy

I've had occasion to use LifeStation twice. The person who answered my distress call was helpful, efficient and courteous.

8 years ago

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Verified Customer

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Robert Oakley Grafton, WV

We got the device for my mother, and wherever she goes or needs to be, they can get a hold of her with the device. They're very trustworthy.

8 years ago

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Verified Customer

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Anonymous Rensselaer, IN

It is fortunate that my mother hasn't had an occasion to use it. Still, she activated it by accident and the response she got was good.

8 years ago

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Verified Customer

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Eugene Baisch San Carlos, CA

I haven't had a need to use it so far, though I test it once a month. What surprised me was that I didn't test it for 2 months and I never got a call from them.

8 years ago

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Verified Customer

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T.J.M. Palm Coast, FL

I've only had it for 3 months and have not used it, but I have it as a safety device. They have responded to any questions I had and responded quickly.

8 years ago

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Verified Customer

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Ruth Richards Ocoee, FL

My children got it for me, and I haven't had to use it. I don't think it's worth it though. I am restricted to my house to use the device, and I like to go out and about. I really want and need something that's wireless. Had I been the one choosing the device, I would've gotten something else. Also, it says that I should get a monthly call to do a test or something and nobody has done that yet. I have gone and pressed the button sometimes to make sure that it's working and that the signal gets through to them.

8 years ago

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Verified Customer

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Martin Dirks Seattle, WA'

I've never had to use it, but it seems to work fine. I haven't had much contact with customer service but they seem to be ok.

8 years ago

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Verified Customer

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Cande Lofton Fairfield, CA'

We got it because of the cost and service it offered. I haven't had to use it yet, but customer service has answered all my questions. It has all the things I need.

8 years ago

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Verified Customer

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Joseph Oconnor Dripping Springs, TX

I got it for my parents and LifeStation has always been very responsive. The device itself is just junk though, the wristband has broken 4 times already.

8 years ago

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Verified Customer

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Anonymous Larchwood, IA

The device is for my mother and I got it because I wanted her to be able to go the yard by herself. So far we haven't had any problems and it seems easy for my mom to use.

8 years ago

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Verified Customer

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Debra Roebuck Pontotoc, MS'

I got it for my mother in law. In all the years she has had it, she has only used it once and it worked perfectly that time.

8 years ago

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Verified Customer

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Pam Robison Hillsboro, OH

We got it for my mom who's 90 years old. Thank goodness she has never had to use it, but she has accidentally hit it a couple of times. They've treated her very nicely.

8 years ago

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Verified Customer

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bernice katz Rego Park, NY

My son installed it for me. I haven't had to use it but when testing it I found out that it takes a long time to get the operator on the line. The machine just goes and says 'emergency, emergency, emergency.' I could be dead 3 times by the time somebody gets on the telephone.

8 years ago

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Verified Customer

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Janet Russell St Paul, MN

Fortunately, we never had to use it, though when we test the system they always answer promptly. The deed has never failed, it always works.

8 years ago

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Verified Customer

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Danny Cowley Fort Worth, TX'

We got the device for my mom so she could call for help. We don't use it everyday but they did the job they said they would.

8 years ago

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Verified Customer

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Doyle Burns Sacramento, CA

I've been lucky in that all I've had to push the button for is testing. I find it very efficient and there's a comfort to having it. I know that it's there for me.

8 years ago

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Verified Customer

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Terry Cormier Inverness, FL

I liked that it has GPS capabilities, though the device goes off when it doesn't need to. For instance, it goes off whenever I get off my horse because it thinks I've fallen. Because of that I just stopped wearing it completely. Still, whenever that happened, they call back immediately and have been very responsive. On an occasion they actually sent an ambulance, but they sent it to my home when I was in a different location.

8 years ago

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Verified Customer

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Kathy Helm Marion, IN

We have not had to use it, we've just done our check and they do respond quickly. They respond well, the device is easy to use and not complicated.

8 years ago

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Verified Customer

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Richard Marchand Novato, CA

It was recommended by Kaiser cellphone so I got it. I haven't had an emergency but I wear it day and night just in case.

8 years ago

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Verified Customer

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Nancy Boerup Augusta, KS

It has worked out fine. On an occasion, I had fallen and couldn't get up but I had that. It brings me the security I need since I live alone.

8 years ago

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Verified Customer

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Rose Wilkins Philadelphia, PA

The only time that I've had to use it was to test it and they answered within a couple of minutes. I haven't had to use it for an emergency yet though.

8 years ago

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Verified Customer

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Carolyn Sabo Oregon City, OR'

My son made the decision for me, and I used it when I slipped on the floor and couldn't get up. It did what they say it would do. The only thing is that it works in the house, but not if I'm out of the yard.

8 years ago

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Verified Customer

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Anonymous Hannibal, MO

I haven't had to use it yet. Customer service has been very nice and they answer all my questions. It's very convenient.

8 years ago

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Verified Customer

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Anonymous San Jose, CA

I bought it because it sounded like a fairly good deal. I haven't had to use it, but whenever I've had to contact customer service to make sure that the equipment works, they have been polite and nice. There's always someone there when I ring the button. It gives me comfort.

8 years ago

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Verified Customer

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Roberta Singer New York, NY

I've never had to use it, though I did have to call customer service when the battery on the device ran out. They sent me another one, but it took too long to get here. Aside from that, I'm supposed to check it once a month and I think it's too loud.

8 years ago

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Verified Customer

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Sue Avery Fairport, NY

My mother hasn't had any emergency but when we test it customer service is very nice and efficient. The service seems fine.

8 years ago

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Verified Customer

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Anonymous Wentzville, MO

My daughter insisted that I had to have it, so I did. I've never had to use it, but I know they're there for me whenever I need them.

8 years ago

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Verified Customer

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Dorothy W Webb Lady Lake, FL

I chose them at first because they were the most considerate and helpful. I haven't had to use them yet, thank goodness, but it's good to know that they're there for me. We have tested the device on different rooms to check the range of the device. It has worked alright and they were all very helpful.

8 years ago

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Verified Customer

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Patricia M. Rohnert Park, CA

Advertised as $25.95 a month, was charged $371 for a year which is $30.91 a month. Call was placed to return product due to life changes and was informed could not be returned for credit. Decided I had to keep it and requested a necklace to use in daytime and I would keep bracelet. Was told $60 would be credited to my card and a necklace would be sent to me. Neither happened. I decided to return the machine anyway. After providing this info to caller, company returned money that was for the time that I did not keep the product.

8 years ago

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Verified Customer

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Barbara Weir Windsor, CA

very responsive with easy to use information and device - except hide a key lock is difficult to open. Haven't been using it.

8 years ago

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Verified Customer

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Donald for my Mother. Richmond, VA

They have responded quickly every time the pendant is depressed. Each time has been a false alarm, but the response was as it should be.

8 years ago