Name: LifeStation
Rating: 4.5

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Verified Customer

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First Time toots Lincoln, RI

It gives me a great sese of security, and also makes me feel protected when I am alone, knowing someone is going to help me if needed.

6 years ago

Reply from LifeStation

Peace of mind is the reason why we do this. Thanks for reviewing us.

Aug. 1st, 2018

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Verified Customer

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Lisa Boston, MA

Very professional Customer service. When button is pressed you have immediate service and are very kind people helping you

6 years ago

Reply from LifeStation

Thank you, Lisa. Customer service is one of the things that we pride ourselves on.

Aug. 1st, 2018

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Verified Customer

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Irene & Perry Bridgewater Eloy, AZ

Whenever I had questions I was referred straight to the people who would help me best. I got all my questions answered rather quickly.

6 years ago

Reply from LifeStation

It's great to hear that we continue to have the excellent customer service that we've been known for.

Jul. 3rd, 2018

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Verified Customer

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anonymous Gainesville, VA

I like how easily accessible it is and you don't have to search for the button. The only downside is that it doesn't look very good.

6 years ago

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Verified Customer

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Joan Roberts Conroe, TX

What I appreciate the most about LifeStation is that when I fall, even if there isn't a verbal response from them, they will still send help to me.

6 years ago

Reply from LifeStation

Thanks for the review Joan.

Jul. 3rd, 2018

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Verified Customer

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Karen Robinson Hildebran, NC

We had a problem getting my dad set up on it because the first device we got didn't work when we pressed the button to call for help. Had to send it back and get a replacement.

6 years ago

Reply from LifeStation

We're glad that you guys got everything set up properly.

Jul. 3rd, 2018

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Verified Customer

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Linda C.. Happy Client

We just signed up, but so far the responce time when testing the unit has been quick. The entire process of signing up was easy and seemless.

6 years ago

Reply from LifeStation

Thanks for taking the time to review us Linda.

Jul. 3rd, 2018

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Verified Customer

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Patricia Watts

We researched it online and decided to get it. They were very helpful with the set up and in getting it all mailed to us. It seems to be a good system.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Patricia!

Jun. 6th, 2018

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Verified Customer

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Frank Sterruggia

I picked it because of the features and cost of it. The few times that I've called they have been helpful. We have no problems with the button.

6 years ago

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Verified Customer

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Nancy Clark Rosenberg, TX

My insurance recommended this for me so I got it. I have accidentally hit it twice but they have been very kind. I feel safer having it with me.

6 years ago

Reply from LifeStation

We love to hear that we can help provide peace of mind for our customers.

Thank you for choosing Lifestation, and thank you for the review Nancy!

Jun. 5th, 2018

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Verified Customer

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J.T Beard Frederick, MD

I picked it because of the promises they advertised but the button doesn't really do what they promised. Their service was very, very bad. When you call in to talk about a problem, the people there don't know what they're talking about, they just give you the wrong information. We also had a situation where the alarm went off and they dispatched 911 to the wrong place. I had to turn it all in and quit the service.

6 years ago

Reply from LifeStation

We are sorry to hear that J.T.

Our company routinely sends out requests for reviews to those who have yet to do so, as we want to get as much customer feedback as possible about the quality of our service. Reviews like yours help us to continue to improve on our products and service.

Jun. 15th, 2018

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Verified Customer

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James Webb Roseville, CA

They were the only service I found that had what I needed. The button needs to be just a little smaller and make it so that it's not so easy to hit the button.

6 years ago

Reply from LifeStation

I understand the concern James, but part of the reason why the button is easy to hit is so that if someone fell and has limited mobility they can still manage to press the button.

Sadly the downside of this is that the people who do not currently need it will at times push the button.

Jun. 11th, 2018

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Verified Customer

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Steven Canter Scottsdale, AZ

They seemed to offer the features I was looking for, so I got it. As far as I know, the device worked correctly. They responded to any test I did. I ended up terminating the service though. That was when I learned that the sales person misrepresented some things about the service which left me very unhappy with it.

6 years ago

Reply from LifeStation

I am sorry to hear that Steven.

While i do not know what it is about the service that left you feeling unhappy, we would love the opportunity to correct any issues you had.

Please feel free to contact our 24/7 customer service line at 800.998.2400 so we can discuss what about our service left you feeling this way.

Jun. 1st, 2018

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Verified Customer

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Sharon Lofting Battle Ground, WA

I got it because of the price. Whenever you talk to them they're great. Everything was easy to hook up properly and very simple.

6 years ago

Reply from LifeStation

Thank you Sharon!

Jun. 1st, 2018

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Verified Customer

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comfort Sugar Grove, IL

Access/Response is really quick. The overall process was very easy. In comparing the prices of other alert products was extremely outrageous.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review.

We try and make our devices as affordable as possible so that anybody can get the help that they need without worrying about whether or not they will be able to afford it.

May. 31st, 2018

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Verified Customer

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Anonymous

I got it since it was available and easy for me to get. I haven't had any complications with it and they are always willing to help.

6 years ago

Reply from LifeStation

That is great to hear.

Thank you for the review!

May. 31st, 2018

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Verified Customer

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Daya Lacavera

I canceled my service, I wasn't happy with it. The button is just too heavy for an elderly, frail woman to carry it around. I would not get this for anybody who is under 150 pounds. Still, the people on the phone were nice when I called to cancel.

6 years ago

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Verified Customer

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Cathy Kennedy Prudenville, MI

I got it because I fell down and the button has been very helpful. It makes me feel like I'm safe. The customer support has been very helpful.

6 years ago

Reply from LifeStation

Thanks Cathy!

May. 31st, 2018

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Verified Customer

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Anonymous Seattle, WA

My Docs said record anything different from the usual, not daily, and there has been almost none of that. Early interactions good. though.

6 years ago

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Verified Customer

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Craig Brenden Spokane, WA

I picked it based on reviews from the internet. So far I haven't had to use it, but I haven't run into any problems either.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review.

We hope that you never need to use the device, but if you do know that we will be here ready to help to the best of our ability.

Oct. 30th, 2018

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Verified Customer

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Lori Archer Manhattan, KS

Customer support always calls me right back when I need them. Though I'm not so sure about the button. The one time I pressed it, it took 45 minutes for them to get here.

6 years ago

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Verified Customer

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Marie Whytsell Hampton, VA

I just picked this one out. They always respond quickly. The button is very heavy to have around my neck so I have to wear it in my bra instead.

6 years ago

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Verified Customer

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Paul Baker Norfolk, VA

I got it because of the features that they have and the price. Though, they are not as fast as I think they should be. The buttons on the device should be fixed too.

6 years ago

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Verified Customer

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Ronald Petz Sparks, NV

We were advised to get something like this, so we got it. It's handy to have for emergency and it has been helpful to us.

6 years ago

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Verified Customer

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Viola Mendicino Palm Harbor, FL

I live alone so I decided to get it. As soon as I press the button someone comes right away. It's good to have for someone like me who lives alone.

6 years ago

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Verified Customer

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G.Y. Citrus Heights, CA

I'm a member of Kaiser and they were the ones that recommended it for me. I've never really used it, but it seems to be fine.

6 years ago

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Verified Customer

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Phyllis Calvin Clinton, WA

My daughter was the one that chose it for me. I really haven't had to use it, but I'm satisfied with the service that I've gotten.

6 years ago

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Verified Customer

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Anonymous Vacaville, CA

I got the service through Kaiser. The alarm has gone off a couple of times and they've answered right away. I've had no problems with any of it.

6 years ago

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Verified Customer

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Anonymous Colorado Springs, CO

My daughter got it for me when I was in the hospital. When I used it they were right there. They answered quickly and it has been good.

6 years ago

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Verified Customer

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Gorge&Geraldine Bacon

It was all a shot in the dark really. I didn't really make any comparisons between services or anything. They have been very quick to respond though.

6 years ago

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Verified Customer

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Rosa Dasilva San Leandro, CA

I actually got it for my mom. We saw an advertisement for it and we liked the price, that was it. We've gotten a prompt response.

6 years ago

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Verified Customer

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Anonymous Libertyville, IL

My daughter insisted that I get it, so I did. I haven't had an occasion to use it yet, but I haven't had any trouble at all.

6 years ago

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Verified Customer

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Larry Wells Portland, OR

My doctor recommended it, though I'm changing at the end of the month. It's a good system, yeah, but I just have to change.

6 years ago

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Verified Customer

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Bernard&Margaret Becker Windsor, CA

They were the first ones I saw, so I got it. They've been the only ones I've used. I was disappointed though because all they did when I pushed the button was call the fire department. I didn't know what I expected, but I could've done that myself.

6 years ago

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Verified Customer

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Linda Mieczkowski Westerville, OH

My daughter was the one that chose it for me. They've always answered me whenever I do test calls and the device is good. I'm very satisfied with it.

6 years ago

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Verified Customer

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Christopher Chamberlin

It was my wife's decision to get it actually. They have always answered when she calls. I do think they should design the thing better, it's too easy to set it off.

6 years ago

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Verified Customer

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Betty Mckarns

My insurance company advised me to get it. Thankfully, I haven't had to use it. I know it's good and I can depend on them though.

6 years ago

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Verified Customer

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Yvonne Frasier Onaway, MI

I got it because I fall all the time. I've always gotten a good response from them. The equipment is always working too.

6 years ago

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Verified Customer

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Dorothy Gates Moody, TX

Our daughter was the one that made the decision to get it. Whenever we've called them they are quick to respond. The device is also easy to use.

6 years ago

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Verified Customer

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Susan Bare Parker, CO

My husband saw an advertisement for it, so we got it. Customer service has always been good and responsive. The button is convenient to wear too.

6 years ago

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Verified Customer

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Olga 95441

To be honest, I have not yet used lifestation (thankfully) so am unable to fully evaluate service status, but will say I feel reassured that I have it.

6 years ago

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Verified Customer

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Denny S Newark, OH

The monitor goes off on it's on. The first one I had quit charging. It took over two weeks to get the new one. I'm concerned that it will go off and I don't hear it and the sqad will show up at my house.

6 years ago

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Verified Customer

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L B Elizabethtown, KY

Their service is exactly what they do. We had a false alarm on oyr end, but Life Station everything they promised to insure the person got help.

6 years ago

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Verified Customer

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Linda Homer, AK

They were very friendly and if you accidentally set off your button they just wanted to make sure you were OK and then reset your button for you.

6 years ago

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Verified Customer

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Barb

when we did the test, we were put on hold "for the next available customer rep" - if I was having a heart attack, I dont think I would want to wait several minutes to talk to someone

6 years ago

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Verified Customer

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Karen Helms

Information given at the inquiry was very helpful, signing up was easy and the peace of mind I have for my mom while I am not there is unmeasurable

6 years ago

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Verified Customer

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Priscilla Jackson Smithville, AR

Responsive and cordial. I had to adjust the initial unit i got for my mom and they took care of it in minutes 2 days later she had her new unit. it

6 years ago

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Verified Customer

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C.Santiago

The service is very good. My mom lives alone and it is a peace of mind that she had something that is at her reach at all times.no land line require.

6 years ago

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Verified Customer

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Greg Mofield Cincinnati, OH

I got it because of the cost and the use I could give it. Every time I've tested the system, including the fall feature, it has worked great.

6 years ago

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Verified Customer

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Anonymous Midway, UT

My daughter in law was the one that did some research and found it. Anytime I've had to contact them for anything things have worked out fine.

6 years ago