Name: LifeStation
Rating: 4.5

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Verified Customer

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Anonymous

Sometimes it doesn't seem like I'm getting through to them. I have been having a lot of trouble with my phone so that causes me to have trouble with my life alert device.

6 years ago

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Verified Customer

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Anonymous

There has never been a problem with the system. I'm so used it it's like second nature. We just tested it and everything went through fine.

6 years ago

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Anonymous Robbinsville, NC

LifeStation answers pretty regularly. I have never had to call for an emergency, but we check to see if it still works and it does.

6 years ago

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Verified Customer

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Donald Sitka, AK

The representatives are very prompt and very courteous. They answer and want to know if I need help. It's very handy to have.

6 years ago

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Verified Customer

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Doris

I think they are very nice people. They always got back after a couple of times when the power went off. They are just good people.

6 years ago

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Verified Customer

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Mary Rocky Mount, VA

I wish it was a little cheaper, but I hate to switch. It's very convenient. I plug it in every night and it charges itself and I wear it everywhere.

7 years ago

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Verified Customer

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Wilma Pittsburg, TX

I have upgraded to one on the go and I was several miles from where I live and very quickly they asked me if I was in that place and there I was.

7 years ago

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Verified Customer

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Steven Pahrump, NV

I chose LifeStation because of the range provided. I like that it is waterproof because then my mother can wear it in the shower.

7 years ago

Reply from LifeStation

Being able to wear the device in the shower is very important due to the increased numbered of falls that occur in the bathroom.

Thank you for taking the time to write a review Steven!

Nov. 16th, 2018

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Verified Customer

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Samuel W Beverly Hills, CA

The instructions are lacking with information. They say how you are supposed to pack it. They don't say to turn it off. When you get a charger that goes bad, that's not good because the device goes into the charger and the chargers are not good. So you call tech support and the tech support tells you step by step how to turn it off.

7 years ago

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Verified Customer

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Albert Sacramento, CA

I really really appreciated their response because she just pressed it by accident and they called me so I was able to rush over there.

7 years ago

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Verified Customer

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Colleen Tarantella for Charlotte Pugh

Saved my Mom's life several times. She feels so much better leaving alone with the product. Everyone could not have been nicer.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Colleen!

We pride ourselves on being as courteous and professional as possible so i am very happy you are pleased with our team.

Nov. 14th, 2018

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Verified Customer

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Anonymous Tucson, AZ

I fell in July and when I pressed the button the EMT's were here within 5 minutes. It works beautifully, and I think the service is excellent.

7 years ago

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Verified Customer

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Joan Chicago, IL

I've had no problem with any call that I have made. They know which hospital to go to for care and they're just very cooperative.

7 years ago

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Verified Customer

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Tina Marie Denver, CO

So far when we have dealt with them, the customer service is great, they're right on top of it even when I set it off accidentally.

7 years ago

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Verified Customer

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Diana M. Canyon Country, CA

I changed to the wireless system and the guys were really helpful. When I've needed it, it's always been actively working.

7 years ago

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Verified Customer

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Kaaren Arnold, CA

It's not very convenient and I've never had any customer support. The device is very limiting, it doesn't work in a very big range. It's fine if you're in the house but other than that, no.

7 years ago

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Verified Customer

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Michele Fresno, CA

I have always gotten the response when I hit the button. I also have a remote and I've always had good experiences with them. I don't think it has enough range.

7 years ago

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Verified Customer

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Pete & Esther Mesa, AZ

Whenever I hit the button, which usually is because I made a mistake and bumped it, they're right there and they are so fast and efficient.

7 years ago

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Verified Customer

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Dan Weyauwega, WI

I've never had a problem. They're always very polite and very good. We had a few issues with the device, but other than that, there is no problem.

7 years ago

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Verified Customer

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Lena Oceanside, CA

When I had to use it, someone has been on promptly and got me help promptly. It's a little heavy to put around the neck.

7 years ago

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Verified Customer

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Nancy Fontana, CA

Their response is nice. I like the bright green light because it's still visible to me if I needed it in the middle of the night.

7 years ago

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Verified Customer

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Judy Stony Brook, NY

It's good when I'm here in the house, but I can't go out and about. You can't go too far from your house. I did fall and it did work.

7 years ago

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Verified Customer

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Sharon Columbia City, IN

If I push the button to call for help, someone will be there right away. I am able to wear the necklace 24/7 and get the help that I need.

7 years ago

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Deborah Sonoma, CA

LifeStation is responsive, kind, and able to answer any question or need. They could do better at answering calls quicker. The instructions on how to use it were not clear.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Deborah!

Sometimes our monitoring specialists are all busy with other users so sadly we can not always answer the call as fast as we would like.

Nov. 9th, 2018

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Verified Customer

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Anonymous Fort Lauderdale, FL

I don't have to wait more than a minute or so in order to get a response from LifeStation. They are immediate with their responses.

7 years ago

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Verified Customer

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Gerald Phenix City, AL

It does everything that it is supposed to. When I press the alarm button, it doesn't take long for me to get a response.

7 years ago

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Verified Customer

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Anonymous State College, PA

I was brought to Lifestation because of the cost of the device. They are also very responsive with any needs that I have.

7 years ago

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Verified Customer

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Augusta Wenatchee, WA

LifeStation is good at notifying me if there is ever a problem with my mother who uses the device. They always follow up when I need them to.

7 years ago

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Verified Customer

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Anonymous Dayton, OH

They are a little more expensive than some of the others, but they answer right away when you're in need. They really do come through.

7 years ago

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Verified Customer

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Barbara Delray Beach, FL

The response is fantastic. Each time, the ambulances get here within 5 minutes and are able to quickly take me to the hospital.

7 years ago

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Verified Customer

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G. Amelia Sun City, AZ

I had to order an extra one because it fell apart and now this one is also falling apart. I've had to paste it together, so I would say it's not a really good device. It's not wearable long enough at a time without having to get it fixes.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Amelia.

It is very unusual for two device in a row to be delivered to you that are both falling apart, so i would suggest calling customer service and explaining your situation so they make sure that whatever device is sent to you has been thoroughly tested to make sure it is properly secured.

Nov. 9th, 2018

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Verified Customer

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Joyce Boise, ID

I had an emergency and they were quick to respond and stayed with me until the fire department got here. It worked efficiently and effectively.

7 years ago

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Judy Frederick, MD

It's only effective inside your home, while there are a lot of devices that can cover you in your home and wherever else you are.

7 years ago

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Verified Customer

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Wilson Collinsville, AL

I've called a couple of times to check in and they've been eager to help me with the situation and changing batteries. The service has been good.

7 years ago

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Verified Customer

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Ingrid Lilburn, GA

I accidentally pushed the button and I was so impressed with how they called me son and the paramedics were here within five minutes.

7 years ago

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Verified Customer

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Hildegard

It's quick and I have no complaints about it that's all. I'm quite satisfied. If you bump it or something, they're right there.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Hildegard.

Nov. 6th, 2018

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Verified Customer

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Rosemary

Every time I have called, they have been courteous, and they have answered right away. I am very pleased with their service.

7 years ago

Reply from LifeStation

Thank you for the review Rosemary.

We try to be as respectful with our users as possible since they are often in a difficult situation when they are speaking to us, and we would never want to do/say anything to make it worse.

Nov. 6th, 2018

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Verified Customer

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Joyce Clovis, CA

Sometimes the equipment goes off on accident, but customer service is always there to help right away. The service is very prompt.

7 years ago

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Sarah Powell, TN

When I fall and push the button, Lifestation is there in minutes to help. It's not that much money, and it's definitely worth it.

7 years ago

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Verified Customer

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Peggy Westminster, MD

Customer service is always pleasant when I test the device. Only problem is that the device is a little bit heavy around my neck.

7 years ago

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Verified Customer

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Anonymous Augusta, GA

I was able to quickly learn about the buttons on the device, and how to use it. The service is a little pricey, but its generally worth it.

7 years ago

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Verified Customer

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Estela And Sebastian Pacoima, CA

The experience of using the service was fast and amazing. LifeStation answered my call with attention and professionalism.

7 years ago

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Verified Customer

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William R. Alliance, OH

It is easy to use. All I have to do it press the button, and I will get help. The device I have covers the entire country.

7 years ago

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Verified Customer

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Alice Franklin, TN

I was attracted to LifeStation because of the cost. Customer service is always there when my alarm goes off. They are reliable.

7 years ago

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Verified Customer

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Betty Denver, CO

We've experienced problems on our end as user issues and everybody was always pleasant and helpful and never frustrated with false alarms.

7 years ago

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Verified Customer

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Jennett Southaven, MS

When you live alone it's the best thing because if you hit the button you have someone who can help you instantly there.

7 years ago

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Verified Customer

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Teressa Haleyville, AL

Everything seems to work great, and the customer service is so helpful. They seem to know what their job is and how to do it, I have no complaints.

7 years ago

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Verified Customer

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Geil Hurley, WI

Whenever I've had a problem, they've taken care of it right away. I've only used it once, but the response was very fast and professional.

7 years ago

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Verified Customer

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Tom Denver, CO

The alarm is very sensitive, it will sometimes go if I bend over too fast. But, they always call right away when my alarm goes off.

7 years ago

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Verified Customer

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Anonymous Brownwood, TX

They are very responsive to anything, any alert. They have responded every time there was a notification and they are very good.

7 years ago