Name: LifeStation
Rating: 4.5

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Verified Customer

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Jean Worrell Hot Springs, AR

Every time I've had to speak with them, they've been super nice and fast. The one time I had to use it they were spot on. It does everything it needs to.

7 years ago

Reply from LifeStation

I am so glad to hear that Jean.

Thank you for taking the time to write a review.

Aug. 21st, 2018

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Verified Customer

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Tammy Marshfield, MO

I've had to call once or twice, and everything was fine. It's really easy to use and install. We've had it for years and it's been a really good experience.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Tammy, and thank you for being such a loyal customer.

We pride ourselves on making it as easy as possible to use our device so you never need to think about it until you truly need to use it.

Aug. 21st, 2018

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Verified Customer

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Charlene Seals Rushville, IN

They're always right on the ball when you call, they get somebody there right away. I got mine on a necklace and I can take a shower and everything with it on, it's easy.

7 years ago

Reply from LifeStation

We're glad to hear that you are happy with the service. Thanks for sharing your experience with us.

Aug. 14th, 2018

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Verified Customer

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Mary Edwards

I really like the ability I have to take their medical alert device to other locations. Whenever I call customer support, they are very prompt and courteous.

7 years ago

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Verified Customer

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Cherri Price

I first heard of LifeStation when I got an advertisement about them a couple years ago. I think their equipment is pretty good, but I have had problems returning the receiver.

7 years ago

Reply from LifeStation

Hi Cherri. Someone will reach out shortly to assist you with the return of the receiver.

Aug. 1st, 2018

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Verified Customer

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Douglas Webb Lancaster, PA

We haven't had an emergency, which would allow for a more accurate rating. However, of course we hope that doesn't happen. The system works fine. We have tested it a couple of times. The advisors have been polite and personable to my mother.

7 years ago

Reply from LifeStation

Thanks for taking the time to review us.

Aug. 1st, 2018

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anonymous Los Angeles, CA

The customer service is great, whenever I call they're wonderful. The only thing is that not all of them are informed on everything so sometimes they give you the wrong answer.

7 years ago

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Verified Customer

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Marlene Saterfield Los Angeles, CA

I like that their customer support is always open 24/7 so I don't have to worry if they're open or not. I like knowing that help is just the press of a button away.

7 years ago

Reply from LifeStation

Thanks for taking the time to review us.

Jul. 3rd, 2018

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Verified Customer

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Anonymous

Product was delivered on time.customer service very polite. Test worked perfectly. Have not had to push for help yet. But do feel more secure knowing I can!

7 years ago

Reply from LifeStation

We're happy to be providing you with an added sense of security.

Jul. 2nd, 2018

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Verified Customer

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Dot Plainfield, IN

Called and cancelled the the insurance after the first month and was told the change would show in the May bill. It did not. Hopefully the change will be reflected in the June bill.

7 years ago

Reply from LifeStation

Hi Dot. It looks like the correct amount was applied this time. If you have any other questions or changes to make, please let us know.

Jul. 2nd, 2018

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Verified Customer

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Tiff Odessa, TX

For peace of mind.i always have my bracelet on so I know they will get me help if I have have an issue. When I do my monthly check they answer immediately.

7 years ago

Reply from LifeStation

We are very glad that you experience peace of mind using our device, it is one of the main things we hope to help provide to our customers.

Thank you for choosing Lifestation, and thank you for taking the time to write a review Tiff!

Jun. 6th, 2018

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Verified Customer

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Janet Pittsburgh, PA

I looked them up on the internet and they seemed to be the most economical service, so I signed up. They have a quick response time. Even if it accidentally goes off, somebody comes on the phone immediately. It just works.

7 years ago

Reply from LifeStation

We don't just say that we have the fastest response time in the industry, we mean it! Thanks for the review, Janet.

Jun. 15th, 2018

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Verified Customer

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Laura Knizner Sugar Land, TX

I choose Life station for the benefits it offers. They've very helpful when we need them and answer all our questions. It's very easy to use and wear.

7 years ago

Reply from LifeStation

Thanks, Laura. We're happy to hear that you're satisfied with our service.

Jun. 15th, 2018

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Verified Customer

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Claudia Gamble Altmar, NY

I got it because it was the most affordable service. It's very responsive. Anytime we hit the button accidentally, they're right there. We've been very satisfied with it.

7 years ago

Reply from LifeStation

Thanks Claudia!

Jun. 4th, 2018

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Verified Customer

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Missy Hall Lubbock, TX

I got it because they worked well with the fact that my dad is deaf. They always answer the phone and my questions. I'm also always treated with respect and dignity.

7 years ago

Reply from LifeStation

We have extra powerful speakers to make sure that those who are hard of hearing can still properly use our device and be given the assistance that they may need.

Thank you for taking the time to write a review Missy!

Jun. 5th, 2018

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Verified Customer

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Vern Martin Parker, CO

I saw and ad about them in someplace and liked the features that they had. When I called in they all seemed to be very supportive. You had to upgrade a lot just to get the kind of equipment that you needed and it all felt a little pricey to me. I tried to do that, upgrade my equipment, so I sent it back as they had asked me to do. The post office lost it somewhere in the way and LifeStation started calling me every day to bug me about that. It got really old so I canceled the service.

7 years ago

Reply from LifeStation

I am sorry to hear that Vern. When we do not get the equipment back it ends up costing our company money, which is why they were calling you in order to figure out where the system was. This is why we highly recommend getting a tracking number when you mail it back so we can make sure we are aware of where the device is and how long it will take for it to get returned to us.

That being said, there was most likely a better way for us to get in contact with you without constantly calling you, and for that i apologize.

Jun. 4th, 2018

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Anonymous San Jose, CA

It was recommended to me by my medical provider. My only problem with Life Station is that I have one upstairs and one downstairs. I can't get to it in time. I think they're very efficient.

7 years ago

Reply from LifeStation

Thank you for the review.

If you would rather have one with you we do offer a GPS device that works anywhere in the country and that can be with you at all times.

If this interests you please feel free to contact our 24/7 customer service line at 800.998.2400 to discuss your options.

Jun. 1st, 2018

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Verified Customer

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D. Ward Southgate, MI

Representative Immediately called my mother when she accidentially hit the call button; representatives very pleasant and helpful. Easy set up of product.

7 years ago

Reply from LifeStation

Thanks D. We take pride in making sure our set up process is easy enough so that anybody can be effectively install the system and be given the peace of the mind that they desire.

Thank you again for choosing Lifestation.

May. 31st, 2018

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Verified Customer

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Ida A. Bolivar, MO

I cannot believe you don't sent invoices online. Instead, you are waisting paper and stamps and mail them. I don't want to have to call in for an onlne invoice, I would like to receive it automatically.

7 years ago

Reply from LifeStation

Thank you for your review Ida.

The vast majority of our customers are auto billed using their desired payment method. If you are receiving a physical invoice and would like to switch to an automatic system please call our 24/7 customer service line at 800.998.2400. They will be able to very quickly set you up with automatic billing so your concern will no longer be an issue.

May. 31st, 2018

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Verified Customer

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Anna Garcia

I was just offered the service so I took it, my insurance pays for it. I have it hanging around my neck. Every time I call them for an emergency, they come.

7 years ago

Reply from LifeStation

Thank you for the review Anna!

May. 31st, 2018

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Verified Customer

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Debra Stevenson Hamlin, TX

The person I take care of chose this. Customer service was very helpful in getting this set up. Thing is, you can't really take it out of the house, you have to stay within 100ft from it.

7 years ago

Reply from LifeStation

Thank you for the review Debra.

If you are looking for a device that is more mobile, feel free to call our 24/7 customer service line at 800.998.2400 to discuss switching to our mobile device with GPS, usable in any part of the country.

May. 31st, 2018

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Verified Customer

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Darlena Burkman West Hills, CA

I picked it because it had GPS. Their customer service is nice, they don't complain or anything. It has been better than the other one I used to have.

7 years ago

Reply from LifeStation

Our customer service team prides themselves on being as respectful and efficient as possible when speaking to our customers.

Thank you for the review Darlena!

May. 31st, 2018

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Verified Customer

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Anonymous

No issues purchasing and putting in to play for my mother 400 miles away and her accidental pushing the button has always resulted in an immediate response-good sign.

7 years ago

Reply from LifeStation

We are glad that you felt comfortable with choosing our company to help your mother who is so far away.
Whether it was an accident or not, we always strive to answer the calls as quickly as we can to provide the most efficient help possible. Thank you for your review.

May. 24th, 2018

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Verified Customer

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Anne State College, PA

Because I knew I was going to use the device only when I was home alone, I asked about leaving it on the recharger between uses and was told that was the correct thing to do. But when I went to use it, it wasn't charged and would not respond to pushing the button.

7 years ago

Reply from LifeStation

Hi Anne. If the only time you'll need service is when you're home alone, I'd suggest switching to our in home device. It's more affordable and doesn't need to be charged.

Aug. 17th, 2018

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Verified Customer

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Lois Papillion, NE

I inquired of the sales person I talked to over the phone about the weight of the pendant and she told me it was lighter than the Life Alert. No so, as I wear a Life Alert pendant all the time. When I received your product, I was not pleased as the pendant was very heavy. I need to wear my pendant to bed as I get up 2 or 3 times a night, so I need to keep it around my neck. So I sent it back to LifeStation.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review Lois.

The device has more weight to it because of the GPS technology that is present within the pendant. If you were not intending on getting the GPS device, and still believe that the device is too heavy, than unfortunately there is not much that we can do about it.

At the moment we are limited by the available technology when it comes to making the device lighter, so i apologize that we were unable to provide exactly what you were looking for.

Nov. 6th, 2018

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Verified Customer

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Jo EvelynYarbro Lexington, TN

This service was the best one I could afford, so I got it. When I pushed the button, they answered immediately. I'm proud of all of it. The price is right and it works great.

7 years ago

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Doug Earhart Shoshone, ID

I actually found them on Consumer Reports. I really haven't had it for very long. So far the only thing we've done is set up the machine, but customer support was very nice with that.

7 years ago

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Verified Customer

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Nancy Decocker Tinley Park, IL

My friend was the one that did the research and we ended up with this one. I haven't had to use it yet, but they have been very helpful and pleasant so far.

7 years ago

Reply from LifeStation

Thank you for taking the time to write a review.

Hopefully you will never need to use our device, but know that we will be here ready to help if you ever do.

Oct. 30th, 2018

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Verified Customer

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Pamela Kinsey Sugar Land, TX

My brother picked it for me. I don't really know much about it, just that it had very high ratings. I like having it, of course, but I haven't had to use it.

7 years ago

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Linda Hosl Denver, CO

The service was recommended for my mom so we got it. The device is easy to work with and whenever we've tested it there's somebody on the phone that responds and talks to us.

7 years ago

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Verified Customer

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Thomas Shaw Leesburg, VA

I'm not really certain why I chose them, I just did an internet search and settled on them. I always get a very good response. The equipment has all the things we need.

7 years ago

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Helen Cox Dayton, TN

I actually didn't decide on it. My son got it for me and he pays for it now. It has been good so far. I haven't really used it but customer support has been good so far. I'd recommend them.

7 years ago

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Anonymous Pittsburgh, PA

Somebody bought it for me as a gift so my children would not be worried about me. I've never had to use it, but they've always answered my calls when I contact them. If something happens I know how to make it work.

7 years ago

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Verified Customer

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Pauline Gilligan San Jose, CA

My daughter was the one that chose it for me. I've never needed it for an emergency, but I've tested it. It works just fine and that's all I really need.

7 years ago

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Verified Customer

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Edna Garceau Citrus Heights, CA

It was offered to me by Kaiser Permanente since they're my health company. I really haven't had much contact with customer support, but it all seems to work just fine.

7 years ago

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Anonymous Hopkinton, IA

My daughter got it for me after she did the research. Customer support has been very good. When I needed a new battery, wristband, or other things like that, they were really helpful.

7 years ago

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Verified Customer

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Edward Bugmiazet Naples, FL

We've had the thing for about a year and it has been fine so far. Customer support has been very good, courteous, prompt, and efficient. The device does the job just fine.

7 years ago

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Toncie Ball Charlotte, NC

I just got it because I needed to have one of these. I actually just had a fall and called them. They always answer me and it all works, that's all I can say.

7 years ago

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Maxine Harden Sacramento, CA

The button works just fine. It's easy to use and it never fails. It's also very easy to understand how to use it. I don't have any complaints and I'm very satisfied with it.

7 years ago

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Elizabeth Mahoney

I checked on the internet and found them, so I got it. I think their customer service could be revamped a little bit. If you have a question or want advice, I don't think they're that great or knowledgeable.

7 years ago

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Bob Hershey Granbury, TX

I considered reports and reviews before going with them. I haven't really had an occasion to use it, but the button is a little touchy. It has been activated accidentally in several occasions. It does it's job though.

7 years ago

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Elaine Holzman Morrisville, PA

I don't quite remember why I got it. I also haven't had a need to call them yet, but when I lost the band that they give you they were very nice about it. They sent a new one to me several times actually.

7 years ago

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Carolyn Meier Fremont, CA

I needed something when I was alone, so I got it. They've always been there when I needed them as far as questions or doubts go. They've just been very efficient.

7 years ago

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Florence Perry Salem, OR

I was sickly at the time and Kaiser offered the service to me, so I took it. I really have nothing to compare it to and I've never had to use it for an emergency, but it looks like it works. It makes me feel secure.

7 years ago

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Anonymous Crossville, TN

Originally I thought that it was the right company for me, but my experiences in the past year made it clear that it wasn't. I'm not satisfied with the way they handled my situation. I'm sure there are individuals who tried their best to help me. In fact, they were all very courteous and helpful for the most part, especially when I called in every month to make sure that my button was working. It was more like their policies were the ones that made the situation worst. I had asked to get a different kind of equipment since I was more interested in having the cell phone based system rather than the land line one. When I tried to switch, they ended up sending me the exact same model as the one I had. I sent back everything and tried to cancel, but after I did that they actually charged me for 3 extra months of service. I tried to let them know how dissatisfied I was and called my credit card company to have the first charge removed temporarily. I had to go and fight on 3 separate times to actually get them all removed. After that, I had to keep a close eye on my bank statements to make sure I was not being charged anything else. It was a long and complicated experience and I just felt cheated and treated in an unfair way.

7 years ago

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Judy Pederson Aurora, CO

The service was recommended by Kaiser, so I got it. So far I haven't had the need to use the service, thank goodness. Still, I like the people that I've talked to. They've been open and caring.

7 years ago

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Annette Pace Pittsburgh, PA

Inconsistentency with notifications. I have enrolled in text notifications but only receive them when we test the unit. There have been other times my mother has pressed her alert button & have discovered so by her home phone caller ID when customer service responds to her.

7 years ago

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Betty

Because I have since discovered another with even more features & at half the price & would like to switch. Did I sign a contract? Know I've already pd. for a year. Please advise & thank you.

7 years ago

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Ed Polendey Kaneohe, HI

So far we have had no emergencies but calls are answered promptly and coureously when paged. The necklace is flimsy and of poor design. Broken already.

7 years ago

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Diane Cook Edmond, OK

I wish they responded faster to the alert. I came home one day to find my mother unconscious on the bathroom floor. I pushed the button and it must've taken them five minutes to answer. It was just a slow reaction time.

7 years ago