Name: LifeStation
Rating: 4.5

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Marilyn Pereda Floresville, TX

I’m so gIad to have this opportunity to tell my story about my Lifestation. On the 13th of September I went out to my backyard and while out there my knee buckled and I fell and broke my ankle in several places. I guess I might have been out there for a long time if not for my Lifestation. It was literally a lifesaver and I was able to call EMS and get help very quickly. Like everyone else I never thought this would happen to me, but it has and I’m laid up in the hospital and will transfer to a rehabilitation facility tomorrow for a long stay while I try to recuperate and get stronger. Thank you Lifestation, for your wonderful service at a reasonable price and great customer service. I would recommend you to anyone.

5 years ago

Reply from LifeStation

We are so sorry to hear about your fall Marilyn, and hope you will feel better soon.

One of the biggest fears of falls is wondering how long you could be on the ground before someone finds you, so i am so glad that we were able to help send emergency services to you.

Thank you for taking the time to write a review, and thank you for choosing LifeStation!

Sep. 20th, 2019

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V Brown Milledgeville, GA

Sales and customer service personnel were extremely knowledgeable and patient. They were able to verify that the LifeStation Medical Alert device had all the features we wanted (easy to set up and use, fall detection, water proof, GPS locator, single device with base station (not multiple devices, no additional charge if accidently activated, no contract, reasonable monthly cost), The alert responders have been very kind, supportive, and very quick to respond. We got EXACTLY what was advertised and everything we wanted. Thank you so much! I can sleep at night knowing my Mother and I have this additional safety support and she can continue to live alone in her own home.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review V!

Sep. 19th, 2019

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Michael Northridge, CA

his Company is just one of the many companies you have to choose from when you find yourself or a loved one in need of their services. LifeStatiin should be YOUR ONLY CHOICE when you find yourself or a loved one in need. Not just because they are much lower than the Televsion Ads you see for their competitor, but because they are the very best! From your very first contact they are compassionate and caring. Their pricing is straight forward with Zero hidden fees. We "test" the unit every month and they answer immediately with your name and ask the appropriate questions. Peace of mind for a loved one is Priceless and they afford you that luxury!

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Michael!

Aug. 28th, 2019

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Susan Kastendiek New Paltz, NY

It was fantastic. The devices are easy to use, all were given free of charge. The only payment I make is the monitoring service. I need this because I live alone in a dense forest and my nearest neighbors are quite removed physically from me. They wouldn't hear me if I cried out or fell. The monitoring device senses a fall and calls 911 and instruct the EMTs ow to enter the house and find me. In addition, the system conducts regulars tests so I know is is working or they warn me it's time to recharge it. Customer service is Delivery of the device was quick, instructions for using it were easily understood, and the regular checking on its functionality is very comforting. All parts of the locks and devices are guaranteed and if need be, will be replaced without cost to me.

5 years ago

Reply from LifeStation

Thank you very much for taking the time to write a review Susan!

It must be tough living alone out in the forest so we are so glad that you have chosen LifeStation as a way to help you have some peace of mind that you will be able to be contact someone and receive help if you were ever to have a fall.

Jun. 28th, 2019

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Jacqueline Bernalillo, NM

I haven't had my Life Station Alert for a long time, but I think it functions very well. I had them remove the fall alert as it went off several times and sent a text to my daughter each time. That gave her cause to worry each time. I had not fallen in each case and wondered if I am too active for it at this time. If I need to reactivate the fall alert in the future, I will certainly do that. The company was very easy to work with as far as what I needed and quickly took off the fall alert. When I did a test alert, the call was quickly answered and they knew who I was and where I live. They were also quick to respond on the fall alerts and made me assure them that I was alright. That made me feel very confident.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Jacqueline.

The fall detection can seem oversensitive at times, and this is partially by design. We need to make sure that the device can detect any kind of fall, and for this reason the device may activate when there is no emergency. We would much rather the device activate when there is no fall than the device not activate when a fall happens.

That being case, taking off the fall detection is a great way to avoid causing your daughter unnecessary worry. And as you said yourself, if you would ever like it to be turned back on simply give us a call and we can quickly do that for you.

Mar. 12th, 2019

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Verified Customer

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5

It's worth the money. They saved my life, I didn't have to call or anything, they just came. The only thing I don't like is that it is heavy around my neck.

4 years ago

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Verified Customer

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5 Las Vegas, NV

We've tested it many times, every month and it's very sensitive and they respond immediately. The representatives are very helpful when we've had issues with the charger.

4 years ago

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Verified Customer

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Mary Honesdale, PA

They are always there for you. It works very well. I test it about once a month and they are always very compliant. My cat once set it off and they were very understanding.

4 years ago

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Verified Customer

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Janet Carmichael, CA

I fell outside my apartment here and I had to use it. They're always there when you press the button and you need someone to help you. I just think it's well worth the price.

4 years ago

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Verified Customer

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Judith Sacramento, CA

I use the device all the time. I keep it charged properly and wear it day and night. I am glad to have it. The device is very good I have no concerns.

4 years ago

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Verified Customer

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Kenneth Poplar Grove, IL

My mom has only had to use them once. She called and they took care of it right away. When we tested it we got a call within one minute to verify it was a test.

4 years ago

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Verified Customer

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Margaret Falls Church, VA

I had two instances that I have had to call them and they did a very good job getting help to me. I'm afraid I'll accidentally set it off. I haven't so far, but that worries me.

5 years ago

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Verified Customer

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Marla

Well worth the money! Customer service agents are very friendly and helpful. They were there for my mom when she had pneumonia and needed an ambulance.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Marla!

Oct. 21st, 2019

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Verified Customer

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Joanne

great service though when you first contact them via the medical device, it can take too long for them to answer especially in an emergency situation.

5 years ago

Reply from LifeStation

Thank you for your feedback Joanne!

Oct. 14th, 2019

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Verified Customer

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4 Springfield, OH

If something happens they come with immediate service. It's easy to use. When I was lost driving and couldn't figure it out, I made a phone call and got me back on the right track.

5 years ago

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Verified Customer

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Ethel Hollis, NY

In a pinch, if I needed help, all I have to do is press the button and no matter where I am somebody will come to my aid. When I put it to the test, it worked well.

5 years ago

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Verified Customer

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Contrada Buffalo, NY

They say it is waterproof, so I can do dished with it and it is okay if it gets wet. When I fall and can't get up they come and help me. They come right away when I call.

5 years ago

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Verified Customer

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Kimberly Aiken, SC

The LifeStation device is easy to use and the response is very good. I lost one of the necklaces and they were very gracious and sent us a new one for no cost.

5 years ago

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Verified Customer

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Luz

Customer support always answers everything. I don't like that I have to call every month but the device is very good and I think it is a wonderful program.

5 years ago

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Verified Customer

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Stan Boise, ID

It takes more time by the time you push the button until you're actually talking to a live person. I would have thought it would be a little bit quicker than that. I like that it's hanging out my neck and it's available.

5 years ago

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Verified Customer

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Hannah

I was in Florida and felt that it was very useful. I called and the EMS came running. Every time that I've knocked it by mistake, I've used it and it's been very very good.

5 years ago

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Verified Customer

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Kathy Beaumont, CA

LifeStation is very responsive. I think the device is a little bit large and heavy. Each time I tested it it worked fine and the response is very quick.

5 years ago

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Verified Customer

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Cathy Speris

Life station saved my moms life. if she fell i could count on their assistance. One issue I was charged $50.00 after I return the station after she passed. WHY?

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Cathy.

The reason for the charge is most likely because the device was not returned before a new monthly charge. When the device is outside of the building, whether it is being used or not, we are required to monitor it and with that comes a cost.

If you would like to discuss this with customer service please call our 24/7 number at 800-998-2400 to see if we can help resolve this issue.

Apr. 30th, 2019

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Verified Customer

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Lisa Johnson Mitchell

It seems that my mom's Life Station is always sending signals saying that it "didn't send out its daily alert" or something like this. We call in, have it fixed, but then it happens again.

5 years ago

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Verified Customer

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Emma Corona, CA

They always respond immediately and don't hesitate to call if I need help. They respond immediately. We usually test it once a month and there's no issue.

5 years ago

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Verified Customer

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Ed

The customer service has taken good care of me and solved all my problems. I don't dislike anything, I'm satisfied with the device and happy with the service.

5 years ago

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Verified Customer

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Alice Orland Park, IL

I think the advice when I call in to LifeStation is superb. I used it when I fell and the staff called in for an ambulance and the ambulance came to my home.

5 years ago

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Verified Customer

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Lee Honolulu, HI

LifeStation always calls me right away whenever there's a problem with our system but we never had much problems. When we test it, it goes real quick.

5 years ago

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Verified Customer

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Sadie M Holtville, CA

They've always been there for me. I carry it around my pocket all the time. One time I dropped it and I didn't know if it would still be working, so I called the office and they assured me.

5 years ago

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Verified Customer

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Lynda Brooklyn, NY

We got a text from LifeStation because my mother-in-law pressed her button. I was very confused why they didn't just call us. I would have appreciated the phone call rather than the text.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review Lynda!

The way that our procedure works is that when the button is pressed, if it is an actual emergency we will go through the call list and contact them in the order that was set.

If however, the button press is accidental, we will send a text message to let you know that a button press did occur, but that the situation did not escalate to the point where we had to call the people on the list.

I hope this gives you better clarification on why you received a text message and not a phone call.

Apr. 18th, 2019

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Verified Customer

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William Powder Springs, GA

They come through any time I've had an issue. They've been able to resolve it quickly. It works when he's away from home because it works off of the cell phone network.

5 years ago

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Verified Customer

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Barbara Portland, OR

I think there aren't enough people answering the phone and the wait time is too long. It's unnerving to the person who is calling for emergency help. It's just too long and in fact, it seems as if nobody is going to answer.

6 years ago

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Verified Customer

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Petronella Vancouver, WA

There were some problems at first and they took care of it right away. They're very prompt and they've always been responsive. It works like it's supposed to work.

6 years ago

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Verified Customer

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Royce June Granbury, TX

The one time I needed it, it was a very serious situation. It worked perfectly because I live in a gated community with its own fire and ambulance service.

6 years ago

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Verified Customer

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K. Phoenix, AZ

They've actually sent paramedics to my aunt's home and gotten medical attention for her. We haven't had any problems with it, it's worked as they described.

6 years ago

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Verified Customer

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Bill & Joan Covina, CA

It seems like it takes too long to answer the phone and get somebody here. When the customer service answers the phone, they asked what I wanted and they were very pleasant.

6 years ago

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Verified Customer

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Anonymous Greenville, TX

I always got a response when I pushed the button.If I need immediate care, I know I will get it because I get a quick response from LifeStation. It's very reliable.

6 years ago

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Verified Customer

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Pauline Frostburg, MD

I've never had any problems with them. Anytime I needed to call and have my system checked or when I accidentally bumped it, everything went very well.

6 years ago

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Verified Customer

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Willie Durham, NC

Anytime the alert button's been pushed, it's just a matter of a few minutes before someone's responding. It's never failed, I've never had any problems with it.

6 years ago

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Verified Customer

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Renee San Francisco, CA

Customer service is fast, efficient, and friendly. LifeStation is definitely worth the money. They always have a quick response to our needs and calls.

6 years ago

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Verified Customer

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Ernestine Gig Harbor, WA

The support I need is provided instantly with LifeStation. Everything works beautifully and LifeStation is great about answering any questions I may have.

6 years ago

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Verified Customer

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Marjorie Santa Rosa, CA

The only problem I have is the sensitivity of the device in detecting a fall/emergency even though there isn't one. Customer service is there right away when you need them.

6 years ago

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Verified Customer

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Anonymous Portland, OR

The product is easy to use, and is very responsive. Somewhere during the time we have been a customer with LifeStation, our contact information had been changed.

6 years ago

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Verified Customer

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George

I slept with the device and must've pressed the button by accident because the police and ambulance were there. The service is effective and responsive.

6 years ago

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Verified Customer

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Marian Springfield, MO

When I lost mine, they were very nice about it and sent me a new one. I had no trouble getting it. I've never really used it, but it's there for you when you need it.

6 years ago

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Verified Customer

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Wanda Jim Thorpe, PA

They've always answered questions that I've had always there when doing the testing and they're quick with getting back to you. The device is easy to use.

6 years ago

Reply from LifeStation

Thanks for the review Wanda!

Nov. 9th, 2018

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Verified Customer

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Anonymous Cullowhee, NC

When I fell and broke my ankle, the response was not good. I couldn't get in touch with customer service and I'm laying down in my driveway with abroken ankle and customer service wouldn't answer and I just felt that all I did was listen to music while I waited and the queue for them to respond. The pendant keeps needing batteries and I have to wait five to seven days to receive a new battery.

6 years ago

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Verified Customer

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Gloriadene Cerritos, CA

They have responded anytime I have called them. I don't like that it has to be stationed in one part of the house and I may be in the other part when I need assistance and I can't get to it quickly enough. I would prefer multiple stations or a wider range of response.

6 years ago

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Verified Customer

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Aubrey Corsicana, TX

Anytime I have called or checked, I've gotten nothing but a prompt response and when I was having a problem with the device they came forth with a new one.

6 years ago

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Verified Customer

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Don E. Wellington, KS

Customer service always seem available to help. The device seems to always work, it always is operating. I don't have any complaints, it's been very satisfactory.

6 years ago