Name: LifeStation
Rating: 4.5

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Verified Customer

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Dot&Bub Travis Newton, NC

My son got it, he lives in South Carolina and just ordered and sent it to me. Last time I needed them, I just pushed the button and they called. They came for me and helped me. I know it's there for when I need them.

6 years ago

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Verified Customer

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Anonymous Galt, CA

My daughter got it for me when I was having problems with my health. I've pressed it accidentally, which I guess happens sometimes, but they have been there for me when I needed it.

6 years ago

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Verified Customer

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Josephine Thompson Roseville, CA

I got it as a gift from my son. I have no concerns with customer support or anything. I do keep wondering why the blue light on the thing keeps blinking off and on. I've mentioned it a couple of times to the people there but they don't seem to think that there's anything wrong with it. I just don't know why it does that though.

6 years ago

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Verified Customer

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K.K Seattle, WA

I compared several different programs and LifeStation was the one that fit me the best. The only problem that I have with it is that the coverage it has is not as far as I'd like it to be. I can't carry it further than around the house.

6 years ago

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Verified Customer

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Arthur Fox Beaverton, OR

It was recommended by Kaiser so I just got it. I've had no problems with it, but I haven't had the need to press the button. Still, if I ever did, the button is pretty easy to use, all you got to do is push it.

6 years ago

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Verified Customer

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Anonymous Reading, PA

My sister picked out the system for me. I've never had any trouble with it. The device is loud enough and they always answer when I check on it. I know it works when I need it to. It's also cheaper than the other options

6 years ago

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Verified Customer

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Kate Altman Mount Pleasant, PA

We didn't really decide on one thing or the other, we just kind of happened to choose that one. We've used it once or twice and they've responded right away. We don't have any problems with it.

6 years ago

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Verified Customer

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Janet Thompson Taylor, MI

The pricing was good, so I went with it. My mother uses the button around her neck and sometimes she complains that the cord bothers her. Still, it seems fine and they have been very responsive so far.

6 years ago

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Verified Customer

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Larmargaret Stuckey Skipperville, AL

My son picked the service for me, he pays for it and everything. When I called in to check and see what's the deal with their work, everything seemed good. I don't always call when I should, but when I do they answer and everything goes well. I've had no problems so far. The system is working well and it seems to do what it's supposed to do.

6 years ago

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Verified Customer

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Daughter caring for my mom. Forest Lake, MN

You don't allow customers to have both the 1/2 oz pendant for in the house and have the GPS for outside the house. I was told from your customer service rep that you only allow one or the other. We are leaving and going to another company because of this.

6 years ago

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Verified Customer

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Gae Griffin Springfield, MO

I needed something for my mother and since they seemed reasonably priced and the device looked easy to use, I ordered it. They also had this thing on their website that said that if the device did not work within the first 30 days you could get a full refund. When I got it, it turned out that the product didn't work with my mother's phone system. We got on the phone with someone from LifeStation for 45 minutes and, in the end, he just told us he was very sorry but the equipment just wouldn't work with what we had. I boxed everything back up exactly how it arrived and paid for the shipping. When I contacted them about the refund they refused so my mother got a little bit nasty. I showed them the website and how they had worded the refund policy and after some arguing they finally apologized and agreed to the refund. It wasn't a good experience though. I think they need to stand behind their word.

6 years ago

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Verified Customer

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Carl Marrs Rockdale, TX

Overall it was cheaper and had more coverage, so I decided to go with it. They have been very cooperative, helpful and have taken care of our needs. They answer right away too. I couldn't ask for more than that.

6 years ago

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Verified Customer

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John Camealy Galena, OH'

My brother is the one that got it for my father. I know that customer service is always available whenever we have a question. The device itself is a little bulky, but the station is easy enough for my father to use.

6 years ago

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Verified Customer

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Marguerite Lerer San Antonio, TX

I heard about them on television and on the radio as well. I haven't needed it so far, but they know when the button is touched, even when I touch it by accident. They've been there when I needed them.

6 years ago

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Verified Customer

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Calvin And Ora Hoon Ocklawaha, FL

The service was recommended by our insurance company. Whenever we've called them, they have answered things right away. The button always works and if I hit it accidentally they don't get mad at me.

6 years ago

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Verified Customer

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Bea Klemmensen Antioch, CA

My sister was the one that did the research and made the choice to go with them. She wears it and thank god we haven't had to use it, knock on wood. We still have to put it to the test to see how that goes. I've found their customer service to be friendly and helpful overall. I think we got the wristband and I think they could use a better design for it, especially when you have elderly folks in mind. There should be something that's easier to use.

6 years ago

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Verified Customer

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Claudia Falconero Oconomowoc, WI

Price and quality were one the things that convinced me of getting it in the first place. They have been good at answering my calls, giving me call backs, and giving me information. The device itself is small, attractive, and compact. It works well.

6 years ago

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Verified Customer

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Kathy Tully Lomita, CA

I just needed to have something for my mom and they were the first ones I called. We've only had it for a couple of weeks. The device is a little touchy I think. She has set it off when she was sitting back on a chair and when she was getting up as well.

6 years ago

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Verified Customer

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Charlie Smith Spring Valley, CA

I've only had 1 experience with them. They were very professional and cooperative that time and gave me the support I needed. I can always get answers to the questions that I have.

6 years ago

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Verified Customer

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Edwyna Greenfield Dallas, TX

My sister got it for me since I was falling a lot. I've only had to use it once, but they were very helpful then. The part that I wear around my neck is not very sturdy, it just broke.

6 years ago

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Verified Customer

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Heidi Short Sahuarita, AZ

I got it because of the price. It took me a month to set it all up because every time I tried to call them I couldn't get any help. As for the device that goes around my neck, it's convenient in size and it seems to work fairly well.

6 years ago

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Verified Customer

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Nancy Akers Seattle, WA

I researched most companies of this type and after getting a letter from my union recommending them, I decided to go ahead and sign up. The only thing I've ever called them for is to do the setup and it was done well. I've tested it twice and on both occasions it took a long time for somebody to answer the phone. That really concerned me, I could be dead by the time they answer and they get the emergency people here. In an emergency every second counts and seeing the thing just blink green so many times before they responded left me feeling really uncomfortable.

6 years ago

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Verified Customer

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L.G. Cedar City, UT

It seemed to be the best value, so we went with it. We have the fall necklace since it's water resistant and she can keep it on all the time. They have been very responsive with any request or question we've had.

6 years ago

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Verified Customer

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Kathy Siler City, NC

Life Station was instrumental in helping my sister in law age at home. She felt that secure on her on with it. She had to use it two times or more . Lifestation never failed her.

6 years ago

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Verified Customer

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L.T. and Julianne Hataway Letohatchee, AL

Portability! We live on a farm, my husband is in a wheelchair, and we normally check livestock, fences, and timber in a Kawasaki Mule. If we should break down, or get stuck, I think someone could find us.

7 years ago

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Verified Customer

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Regina Oroville, CA'

As my mother has never needed to use it other than to wear the alert button when I am not at home I can't rate how it works in an emergency. I assume it will work fine. It brings peace of mind knowing it's there.

7 years ago

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Verified Customer

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Pat Ross Oakland, CA

LifeStation has been very responsive to me. And everyone is polite. When I've needed a new equipment (twice) it was sent immediately and any questions I've had are answered clearly.

7 years ago

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Verified Customer

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Phillip LaPointe

The customer care is exceptional, my Mom checks in every month and the people are wonderful. She hasn't needed to use your service for an emergency, thankfully, but I'm confident if she does she will get help quickly.

7 years ago

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Verified Customer

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Maurice Heckler

I haven't had to use LifeStation yet, but when checking in every month, the people answering my call are very friendly and efficient. The machine is very simple to use. I'm very pleased I have LifeStation.

7 years ago

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Verified Customer

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Doris Klein

I do not care for the new wrist band much. I have a small wrist and when the band comes off the only way I can put it back on and tightening it is using my teeth plus the Velcro snags and/or keeps covering the blue button. Believe the $25.95/month is rather high. Customer service is helpful and pleasant and informs me when I should receive my new item. I never knew there was a guarantee/warranty involved.

7 years ago

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Verified Customer

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Robert M Weiss

I was very happy to have Life Station on my person at all times. It gave me a nice feeling of safety in case I fell or needed medical help. It works very well and the operator answered my test calls in a very short time.

7 years ago

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Verified Customer

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Monica bhojwani

I would willing give five stars for their service. But the problem I find is with the machine. If I'm at the far end of my house which isn't too big I can't hear them or they hear me. We do hear but it is not audible, so we guess what each one is saying. In any case it is very comforting to know someone is there watching out and will come to your rescue.

7 years ago

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Verified Customer

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Edwina Robinson

My mother in law has used it a few times. Always quick to get help and to alert us. Cannot thank u enough for your service. There is no way she could be home alone without life station. Thank you!

7 years ago

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Verified Customer

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Gloria Willie

I haven't had an emergency yet so I can't attest to how well they respond. When testing I do not like to have to wait through 5 or 6 times before someone answers to find out if I'm okay. I hope they could be a little faster. That's my biggest concern. Will they answer on time?

7 years ago

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Verified Customer

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Joe Smith East Bethany, NY

I got it for my grandmother and she loves it. She can test her system whenever she wants and the guys that answer her calls always have a nice attitude. I don't have any reason to doubt them.

7 years ago

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Verified Customer

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Kathleen Fisher Sequim, WA

I live alone and I'm 90 years old. I've been very fortunate in that I haven't had to use it since I got it. Customer service does call me to check on me every once in awhile, and I know that they are there and ready for me if I never need them.

7 years ago

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Verified Customer

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M.M. or Anonymous East Northport, NY

The price is reasonable and the equipment works. Thank goodness I've never had to use it, but I keep it as a safety device. Customer support is fine, they always respond whenever I have to call them. The device itself is fine, I have the band on the wrist. It just gives me peace of mind when I'm alone in the house.

7 years ago

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Verified Customer

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Anonymous Santa Rosa, CA

I've never had to use it but it goes off by itself. It's very annoying since it's really loud. That has been annoying since I live in Northern California and there are fires going all around. Since the buildings are being evacuated I tried to disconnect the machine to avoid having more false alarms. Still, even though I disconnected the machine, it still kept going off with a high pitched alarm. I tried calling them, but I did so very late and the office that took care of those issues was closed. They were supposed to call me back today but they haven't, which I guess it's still reasonable. This is the only problem I've had with them since I got the system a few years back, but it makes me worry a little. I was ready to throw the machine away then, but I am worried that if I ever want to cancel they will give me a bunch of cancellation charges to return the machine. I tried to find out how that would be like, but I wasn't able to figure it out.

7 years ago

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Verified Customer

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Linda Cole Montrose, PA

We got it because they had the best price. I haven't had to use it, but I did call them to add more names and phone numbers to the contact list. They were really helpful with that.

7 years ago

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Verified Customer

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Anonymous New York, NY'

The service was recommended by a friend, and I used it once when my blood pressure was low. Other than that, I haven't had any contact with customer support. The service does work.

7 years ago

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Verified Customer

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Melinda Booze Springfield, MO

So far my mother hasn't had to use it. In our experience whenever we call to make sure the device work the customer service we receive has been very good, they are responsive.

7 years ago

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M.H. or Anonymous Orange City, FL

After researching a few companies, I liked the fact that I could use my home phone line rather than a cellphone. The pricing was also good and the customer service people I talked to seemed very attentive, so I decided to go with them. I've only tested it and aside from the time when we had hurricanes coming by, everything works fine.

7 years ago

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Verified Customer

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Lou Ann Johnson San Diego, CA

I haven't had to use it since I got it, but I do call and test it. They have always been supportive and answered all my questions. I haven't had any problems with it and I'm thankful to have it.

7 years ago

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Phil Noon Lake Stevens, WA

Customer support has always been very quick when responding to my concerns. We do the button test once a month, but it does take quite a while for them to answer. The wrist device is a bit hard to manage since it's always too loose or too tight to the wrist, and the pins that hold it together sometimes pull out.

7 years ago

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Nelson Knox New York, NY

We have been very fortunate in that we haven't had to use it as of yet. My mother uses it all the time since she doesn't live with us. I know that if something bad happens to her, she can use it to get someone on the phone who will call me. The responses we've had have been good, they are very responsive.

7 years ago

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Anonymous Beverly Hills, CA'

I've only used it once, and the service was very prompt. The only problem was that they called the LA paramedics instead of calling the Beverly Hills ones. Had they done that, I would've gotten help in 2 minutes. We ended up calling Beverly Hills ourselves.

7 years ago

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Robert Ciero Ossining, NY

My niece picked it for me to be honest. On a normal day I have it in my house. I haven't had to use them for anything so far, but I did call customer service when I had to replace the batteries of my device. We tried testing the new batteries afterwards and they thought it was an emergency. Luckily we stopped them before they called anybody to come out here.

7 years ago

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Jane Wanberg Oregon City, OR

They respond well whenever we test the system. It notifies us because of the contact information we gave them, though a lot of times my mother receives information which she shouldn't be receiving. Otherwise, the service is good.

7 years ago

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K.M. or Anonymous Vancouver, WA

My mother is the one that wears it, but hasn't had an emergency yet. She has accidentally tripped a couple of times and they called right away. It is kind of hard to get through to customer service line to just ask questions. Other than that, it has been a good experience.

7 years ago

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Verified Customer

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David Linam Colorado Springs, CO

We've never had to use it since we got it. Whenever I test the unit though, it takes far too long for me to get a response. It took over 3 minutes for the operator to come on the line. I actually called them about that and they improved their response time. The equipment itself is high quality. I just wish it was cheaper since every other service seems to be lower price.

7 years ago