Name: LifeStation
Rating: 4.5

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Verified Customer

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Floyd Mason, OH

Sometimes I have wait time for the customer service. I haven't had any problems, I like everything about the device. All the testing has gone just fine. The person is very quick to respond.

5 years ago

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Verified Customer

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Doris Whiting, NJ

I always wear the button towards my body and yesterday by mistake I put it on the other way and I'm in the other part of my house and I hear a voice in my bedroom asking if I was all right.

5 years ago

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Verified Customer

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Maggie Homosassa, FL

LifeStation is good. They always answer the phone. We like it because it works all the time and people answer the phone and it serves its purpose. We've used it several times when my mother has fallen.

5 years ago

Reply from LifeStation

Thanks Maggie!

Apr. 18th, 2019

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Verified Customer

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June Sarasota, FL

I don't like that they never check on whether it's working or why I haven't called them with a test. It's been two years and no call or concern. I hope it's working but I don't know for sure. I know other companies that if they don't hear from you, they make a call to you so they remind you to test it. One time I did use it, they couldn't respond because they couldn't hear me. I think there's a lot they could do with the customer service that they aren't bothering to do.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review June!

The device is tested once a month to make sure that it is working, but it is a silent test as we do not want to interfere with your day or make you think that something is going on with the unit.

I do understand your concern though about not speaking with a member of our team to make sure it is working. I will pass that feedback along so we can better look at how we interact with our users when testing the devices.

Apr. 18th, 2019

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Verified Customer

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Aldea San Jose, CA

I got false alarms and things like that and when we've needed to use it, it's always worked. The only thing I don't like is that it looks old and antiquated but it's functionality is good. It's always worked. The other end has always been responsive and helpful when I've tested it.

5 years ago

Reply from LifeStation

Thanks for the review and feedback Aldea!

Apr. 18th, 2019

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Anonymous Laguna Woods, CA

The first one was so sensitive and wouldn't even hold the charge for 24 hours. I'd rather have a thing on my arm and not around my neck. Once I accidentally touched it once and the fire department and our security and everything showed up.

5 years ago

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Verified Customer

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Sandra Abingdon, MD

Their customer service is wonderful. They are smart and intelligent, and very helpful. The device is easy to wear around my neck. You touch the button and they're right there to respond.

5 years ago

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Verified Customer

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Nancy

We do testing everything month. They just reset it. So it works good.I like the device where it is. You can hear it from a really far away range and it's dependent. It works really good.

5 years ago

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Verified Customer

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Joyce Traer, IA

It's loud and it works well. They should tell people right from the beginning that you need a land line rather than to have me work through five different combinations of units sending back and forth until they finally said that you need a land line or it's not going to work. They were going to refund me for all the times it didn't work because I went with out for seven months but I haven't seen a refund.

5 years ago

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Nancy Whitmore, CA

The service I get is wonderful but I wish that LifeStation's phone number showed when the number comes up on someone else's phone. It doesn't say LifeStation, just the 800 number and, like, my daughter in law doesn't think it's anything when that number comes up so she doesn't know something is happening.

5 years ago

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Anonymous Orinda, CA

They've been very useful and when I push the button they eventually answer but sometimes it's longer than I think is probably good. The people who answer it are always friendly and helpful. I don't think that it needs to be thirty-five dollars a month.

5 years ago

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Verified Customer

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Anonymous Lakewood, CA

The device works just like I hoped it would. I get notified by a phone call and followed up by an email when the alarm goes off on my mothers device. The response time is great.

5 years ago

Reply from LifeStation

Thank you for the review!

Nov. 16th, 2018

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Verified Customer

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Eleanore Millbrae, CA

I check my LifeStation every month and somebody answers me and let's me know it's okay. I think I can get something with GPS in case I leave my room, but I don't think this works downstairs.

5 years ago

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Verified Customer

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Anonymous Joshua Tree, CA

They are always there when they say they'll be there and they don't go away until I'm ready for them to leave. If something happens to my phone my LifeStation goes out too so I've got a real problem if something goes wrong with my telephone.

5 years ago

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Verified Customer

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Gerald Chicago, IL

A couple of years ago, there was a glitch. It was very difficult to directly get in touch with the company. They were extremely flexible about who to call when you need an emergency. I was able to have them call my daughter adn then someone else and someone else before they called the fire department.

5 years ago

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Verified Customer

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Dee Tracy, CA

I've only used it once by mistake. I didn't know how to turn it off and people were here immediately. I was very satisfied because they were on the phone and at my door within minutes.

5 years ago

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Verified Customer

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Anonymous Huson, MT

If you have a problem, you don't need to drag yourself to a phone because you've got it right on your body. I think it's good that it will call my children before 911 and when I push the button, they are there right away.

5 years ago

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Verified Customer

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E.L Fremont, CA

The medical alert works perfectly. A week ago, my cleaning lady had pushed it accidentally and they called me to make sure I was okay. It's well worth the money I spend on it.

5 years ago

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Verified Customer

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Anonymous Yorba Linda, CA

I had a problem with the appliance on the door and I called and they were very helpful and god that fixed for me. The only thing I don't like is it's a metal chain and I don't like that because it causes problems.

5 years ago

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Verified Customer

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Johnnie Pharr, TX

I was very impressed with the man that I was talking to. He was very informative and he wasn't pushy. He was really nice and I was very impressed. When I make a check-in, they are always very very nice.

5 years ago

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Verified Customer

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Anonymous Sacramento, CA

They've been there fast for me every time I needed them. They're good about calling you back after a few failed times to check that you're all right and you're happy with what you have.

5 years ago

Reply from LifeStation

Thank you for the review!

Nov. 13th, 2018

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Verified Customer

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Donna Portland, OR

I haven't had any real problem. One time there was confusion of who they were supposed to call when I needed help but we got that straightened out. It's always been there for me.

5 years ago

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Verified Customer

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Estelle Miami Beach, FL

One time I fell and they came within 15 minutes and to me, that was pretty good. The man who came in was very sweet and tried their best and whoever fell down, they'll pick them up.

5 years ago

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Verified Customer

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Edmund East Meadow, NY

The customer service representatives are actually terrific. The device is very sensitive. I hit the button I think twice and immediately the ambulance came and the person on the other line was absolutely terrific.

5 years ago

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Verified Customer

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Joan Scappoose, OR

Customer support has always dealt with us in a nice manner. The device is easy to use and understand. Whenever the button is pressed, they come on and ask if everything is ok.

5 years ago

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Verified Customer

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Anonymous Barboursville, WV

Whenever we have questions or a problem with the unit it's promptly solved. Whenever the button has been accidentally pushed they always respond and when we test it, there's always a response.

5 years ago

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Verified Customer

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Anonymous Ossining, NY

When I need them, I push my button and they respond immediately. The response was excellent and I ended up having help from the local police department. I have used them three times.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review!

Nov. 9th, 2018

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Verified Customer

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Nancy Bedford, NY

Anytime by mistake it's gone off, it comes on immediately. They ask my name and ask if everything is all right. The device around my neck couldn't be easier to reach. If something happens, you easily can get to the device.

5 years ago

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Verified Customer

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Anonymous Ada, OH

When I first got it, I had a few problems. I called and talked to them and he explained it to me. It's a little bit bulky. Everytime I've needed something, I've called them and got a response right away. I fell a couple of times and the voice came on and then called my daughter at work which is great.

5 years ago

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Joan Milwaukee, WI

They are pretty prompt with everything that needs attention. I was getting this message the other night just before I went to bed about low battery and I was on the phone quite a while in regard to that and they said they were going to send me a new button.

6 years ago

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Verified Customer

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Lucille Durham, CA

She accidentally pushed the button and the fire department was here before you knew it. The little we have had to deal with issues, they were very helpful in resolving the issues.

6 years ago

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Verified Customer

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Maris And Mel

I've spoken to the customer service a few time to test the equipment and they are very courteous to me, putting me in test situations to test out the equipment to make sure it's working properly. It's very simple to use.

6 years ago

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Verified Customer

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Melinda

The device seems to go off by accident too often. We are satisfied with the quality of the device and the cost. LifeStation has always been there for us when the alarm goes off.

6 years ago

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Verified Customer

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Roberta

The other day, I bumped it in the supermarket and all of the sudden "Roberta! Roberta! Are you okay?". I was happy to know that somebody was keeping an eye on me even though I wasn't aware of it.

6 years ago

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Verified Customer

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Mary Gastonia, NC

They've always been there to answer and everything to check my device. They were nice and courteous. The device doesn't reach enough distance. I'm out in the yard a lot and I'm too far from the station.

6 years ago

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Verified Customer

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Karen Ballston Spa, NY

It goes off a little too easily, but they've been very polite when we accidentally push it. They have been just a very caring company, we had a couple of scares that they alerted us to.

6 years ago

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Anonymous Ogden, UT

It wasn't holding a charge and when I called in they said to put in on the charger overnight and it would be fine. But, it still wasn't holding a charge. The second time I called they told me to restart it and it's been fine since then. It works now, but it's annoying sometimes.

6 years ago

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Verified Customer

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Carol Boise, ID

I have had false alarms from bending over too quick and those kinds of things and they were right there and asking if I had an emergency. They are very very nice about it. I wish I could switch to some kind of bracelet.

6 years ago

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Verified Customer

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Anonymous Cadiz, OH

Anytime I call to ask for information, they're right on the ball. I tried another one and I didn't care for it, but I like this one. I couldn't the one on the cord and my friend called in and it came within two days.

6 years ago

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Verified Customer

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Daniel Los Angeles, CA

I would like the response time to be a little bit faster, but they always respond, and call me by my first name. The only time that it did not work, was when the neighborhood had a power outage. Great value for your money.

6 years ago

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Verified Customer

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Tim

At a great price, the product is easy and big to use. You don't have to search for the button in order to call for help. I am happy with LifeStation. Everyone we have dealt with is very kind.

6 years ago

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Verified Customer

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Anonymous Granbury, TX

I don't like that the button is easy to hit just by moving around. But when I do hit the button, I got somebody on the telephone. Overall, my experience with LifeStation has been very good.

6 years ago

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Verified Customer

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Anna Oceanside, CA

Every time I've contacted them for any reason, they've been great. It comfortable. The only concern is that when you're at a counter, sometimes it gets pressed and causes a false alarm.

6 years ago

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Verified Customer

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Marlene Cleveland, GA

The other day, I thought it was charging and it was unplugged and the customer service called me on the house phone and said that I wasn't get a signal and to go and check. Excellent care from the customer service.

6 years ago

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Verified Customer

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Mary Sacramento, CA

I fell the other day and used it for the first time and I found it very satisfying that they stayed on the line with me the whole time until the firemen came. It was wonderful the support they gave me.

6 years ago

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Verified Customer

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Mary Beth Rochester, NY

They were very helpful in setting things up and I've called back because I had to have some changes and again, they were very helpful. On our false alarms, they've been great to work with.

6 years ago

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Verified Customer

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Eileen Santa Fe, NM

I call in to make sure my device is working, and LifeStation is always really polite and prompt with their response. I like how the device is wireless, so that I would still be able to use it in a storm.

6 years ago

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Laura

When I was doing the initial set up, customer service stayed with me on the line and helped me step by step. When I tested it, I was able to hear the other person very clearly.

6 years ago

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Judith

The device is very easy to set off, which can sometimes be troublesome. When it accidentally went off, they notified my family before checking to see if it was a real emergency or not. When I needed spare parts, customer service was very prompt.

6 years ago

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Barbara Woodville, AL

I get in the pool all the time with it and it works fine. I've had no trouble when I've called in and the staff was okay. I've had to have something replaced and I got it replaced all right and then they called back to make sure it was all right.

6 years ago