Name: LifeStation
Rating: 4.5

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Verified Customer

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anonymous Saugerties, NY

They've been great I mean as far as getting in touch with me you know when I made a mistake like when I leaned against the table they would always call me and make sure I was alright. Sometimes I have to wait before I can talk to them but they're usually fast.

6 years ago

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Verified Customer

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Barbara Woodville, AL

I get in the pool all the time with it and it works fine. I've had no trouble when I've called in and the staff was okay. I've had to have something replaced and I got it replaced all right and then they called back to make sure it was all right.

6 years ago

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Verified Customer

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Shirley

They are always attentive for my mother in law because a lot of times she's forget about the LifeStation and they always let me know what's going on and I really appreciate that.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Shirley.

We are all on the same team here, trying to make sure your mother in law is safe, so of course we will make sure to keep you informed as best we can.

Sep. 24th, 2018

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Anonymous Athens, GA

All the times that I called they treat me good. I haven't had problems with them or with the device. I have to charge it every day and another company I only had to charge it every month or so so I don't know if they can improve that.

6 years ago

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Verified Customer

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Martha Wichita Falls, TX

Anytime anything has happened, they have answered right away, responded immediately. When it's hanging around me neck, it's too easy to accidentally bump it. I think it would probably been better if you have a wrist type.

6 years ago

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Verified Customer

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Janice Lancaster, CA

Everytime the battery goes wacky on it, which it does, I call them right away and it's taken care of. It's really light. I have the necklace on all the time and I don't even know it's there.

6 years ago

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Verified Customer

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Cindy S. Gaffney, SC

They all respond real quick and every time that it goes off, they'll answer really qucik. Everybody is so nice to talk to when I've called in to check the device. It's easy to use and they'll respond real fast.

6 years ago

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Verified Customer

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Jacquellyn Milton, FL

The second it comes unplugged or you sound the alarm, they immediately within seconds respond. We have had no problem with anything. Everything has always worked appropriately and we've had quick responses.

6 years ago

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Verified Customer

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Edna Colfax, NC

My husband chose this company for me. I have the assurance that someone is there if I really need it. Great customer support. As soon as you punch the button, you are immediately connected with a representative.

6 years ago

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Verified Customer

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Lester Duncannon, PA

My bracelet broke, so I had to switch to the necklace device and I ended up liking it. I think everyone who needs it should get it. Every time I have had to use it, everything has worked out fine.

6 years ago

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Paula South Bend, IN

LifeStation has very good service for what I am paying. You can either hit the built in device, or your bracelet when you need help. There have been many times where I have needed to use it, and LifeStation has helped me.

6 years ago

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Marilyn Pomeroy, WA

I like LifeStation because I am able to use it in my yard, and outside of my house. the few times I've had to call them, customer support has always been very cooperative, very friendly, and pleasant.

6 years ago

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Verified Customer

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Marina Roseville, CA

Having LifeStation really gives me a sense of security. I like how small the bracelet is. I have only needed it once but they called right away and also left a message with my son. I felt very secure with it.

6 years ago

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Verified Customer

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Jill Davenport, IA

LifeStation is always available for me. They are super helpful and clear on their explanations of things. Ending the contract was helpful when my mom got better to not have it.

6 years ago

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Verified Customer

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Jerry Citrus Heights, CA

I chose this medical alert device because they provide 24/7 service. I rate them at the highest, because they provide me anything I need. I feel very positively about the company.

6 years ago

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Verified Customer

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Pauline Leeds, AL

The minute I need help, customer service is there and call me back right away. I feel very positively about the company. Unfortunately, I have been looking around and it seems like I can get it cheaper elsewhere.

6 years ago

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Verified Customer

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Marvin Saint Paul, MN

I've set the alarm off a couple times by mistake and they were there for me. I told them what I did wrong and they said, "thank you, have a good day." I've been treated well so far.

6 years ago

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Barbara E Mansfield, OH

I think it needs to be smaller, even around the neck. I don't use the chain that came with it, I use my own chain because it's comfortable for me to wear. I haven't had any problems with their customer service agents, they're always helpful.

6 years ago

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Anonymous Long Bottom, OH

It seems to go off when there's no reason, I don't even push it. The other day it went off and it notified my three kids and one lives right next door and came over. But, in the meantime, another one lives long distance and tried calling and I wasn't in the house, so no one answered and he got scared and sent an ambulance. I've been ready to throw it out because the false calls have happened a couple of times, but my kids told me I shouldn't.

6 years ago

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Verified Customer

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Helen Markham, IL

Each time I have called, they put me on hold for a few minutes and I think if it was an emergency, you should have enough operators there to answer the call so that they won't put you on hold and I wasn't satisfied with it.

6 years ago

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Verified Customer

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Jo Ann Sparks, NV

When I need to contact them they resolve the issue, it's been easy. It is, however, too big and heavy. The cord that goes around the neck is too long and I haven't been able to find a replacement that would make me comfortable.

6 years ago

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Richard La Puente, CA

The customer service representative was extremely helpful in explaining everything in great detail. He spent a great amount of time with me, and I thought if that's the kind of customer service would get then I should go with this company.

6 years ago

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Verified Customer

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Wayne & Nancy Weed, CA

It didn't cost us to set up or for the equipment. When we have hit the button by accident the people were right there. They are right there if you need help and I would recommend this to anybody who needs it.

6 years ago

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Anonymous Lake Charles, LA

I like that it has satellite detection. We haven't had any problem communicating and checking the equipment. It's not too big or heavy, you can seal it inside and it's not obvious.

6 years ago

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Anonymous Sweeny, TX

I accidentally touched it and the next thing they are calling to make sure I'm okay. They respond immediately, and I feel safe wearing this thing around my neck because if I need them all I need to do is push the button.

6 years ago

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Verified Customer

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Carey Greeneville, TN

Anybody that needs it should get it, because it would save a lot in many ways. It's works well, they can hear me when I'm outside. All I have to do is press the button, it feels good.

6 years ago

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Verified Customer

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Dale Comstock Park, MI

We haven't had a problem significant enough to use it yet but it's a comfort to know that it's there in case we need it. They've always answered my questions and been helpful.

6 years ago

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Verified Customer

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Phyllis Conyers, GA

I don't particularly care for the bracelet, it's a little big for my wrist and it's getting dirty and I don't know if they sent me anything for the necklace but it needs to be re-done or something.

6 years ago

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Verified Customer

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Vita Chicago, IL

I'm glad I bought it. Well I'm glad I'm using it because its a big help to me it has saved my life a couple of times. They get your attention pretty fast and they send a paramedics pretty fast.

6 years ago

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Verified Customer

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Jackie Winnfield, LA

I tried to get one of these things replaced and they told me they don't offer another one and I don't really like that. I haven't had to use the customer service much but when I do, they are very helpful in their answers.

6 years ago

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Verified Customer

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Dottie Grenada, MS

Whenever I use the device, someone is always there to answer. I feel very positively about the service they provide, and is a cheap service for someone on a low income like me.

6 years ago

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Verified Customer

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Rose Donaldsonville, LA

My daughter got this device for me. When I accidentally pressed the button by mistake, they called back and sent the police for me. I'm very satisfied with them and the product they have.

6 years ago

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Verified Customer

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Lula Owensboro, KY

LifeStation was cheap enough for us to afford, and I like the system. Anytime I accidentally touch it, they call and someone is there to make sure I'm okay. I know I can depend on them.

6 years ago

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Lucretia Ponte Vedra Beach, FL

I went with LifeStation because of the great price they offered. I've never had any problems, but I have called into customer support a couple of times and they've always been helpful. I do think the product is a bit large.

6 years ago

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Verified Customer

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Carol Bradley

They are prompt when called. Actually, they replaced my lost alert quickly, although the necklace made tears in my satin pillowcase. I'm still getting used to the wrist band.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Carol.

If you continue to have trouble with the wrist band, feel free to call our 24/7 customer service line at 800-998-2400, to see if we can provide one for that is of a more comfortable material.

Aug. 21st, 2018

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Eunetter Steele, Daughter and caregiver to Martha Shavers

Because my mother suffers with short-term memory. She fell one time and LifeStation did call the house and my mother did tell them she was okay, however, she doesn't comprehend how to get up. She laid on the floor until I got home that evening. Had LifeStation called me, regardless, I would have known to go directly home and get her up.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Eunetter.

I am sorry to hear about what happened with your mother, but i believe that there is a way to resolve this situation so it wont happen again.

If you call our 24/7 customer service line at 800-998-2400, you can inform them to write on your account that you should always be called when your mother's button is pressed, whether she says she is okay or not.

Aug. 21st, 2018

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Verified Customer

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Robbie Southgate, MI

The response is a little too long. I was told that they don't have many representatives answering the phone which I find unacceptable. Because in an emergency someone can die within a minute.

6 years ago

Reply from LifeStation

Hi Robbie. Thanks for reviewing us, keep in mind that we actually have one of the fastest response times in the industry.

Aug. 14th, 2018

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Verified Customer

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Mae Emory, TX

Once in a while it would bump and go off. Immediately it's answered, and I tell them it was an accident and they reset it. They always answer right away, even when it's an accident.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Mae.

We never know until after you answer whether or not the button press was an accident or a serious situation, so we always try and answer each and every call as fast as possible, and to treat them as an emergency until we hear otherwise.

Aug. 21st, 2018

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Verified Customer

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Pat Colorado Springs, CO

I. Owned my LifeStation one month before I needed it. I fell and pushed my alarm. It worked perfectly. I am still in the hospital and hope for a full recovery within a few months. Thanks LifeStation!

6 years ago

Reply from LifeStation

Get well soon, Pat. Thanks for taking the time to review us.

Aug. 1st, 2018

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Sandra Mangum

This company has the highest ratings. Every time we've used it, they've been very prompt and take care of everything quickly. My mom can wear it wherever she goes in the yard.

6 years ago

Reply from LifeStation

Thank you for reviewing us.

Aug. 1st, 2018

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Anna Olgin

When I first bought this system, I could be outside in my backyard and they can hear me even if I call from out there. Unfortunately, the sound isn't as good as it was when I first bought it. Sometimes it takes a while for them to respond when I call for help, but they're very kind to me and I like the way they talk.

6 years ago

Reply from LifeStation

Hi Anna! Sounds like we may need to swap that unit out for you. Someone will be in touch with you shortly.

Aug. 1st, 2018

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Verified Customer

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Joanne White

I got LifeStation because I live alone and wanted something to protect me when I was in the shower, working in the yard, or on a ladder. Whenever I test their system, someone calls right away to make sure I'm okay.

6 years ago

Reply from LifeStation

We're happy to hear that we are giving you the peace of mind that you were looking for.

Aug. 1st, 2018

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Evelyn Smith Conroe, TX

Their customer service has been great. The installation for our device was difficult and we had to call them ten or twelve times and almost every time we called we had a great experience.

6 years ago

Reply from LifeStation

We're happy to hear that Evelyn. Thanks for writing this review.

Jul. 3rd, 2018

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Kathleen Homar Casper, WY

I feel safe and confident that I have Life Station with me at all times. It eases my worries about falling as I'm partially blind from AMD and have lost a lot of my balance and confidence in walking a straight line.

6 years ago

Reply from LifeStation

We are happy to help provide you with some peace of mind. Thanks, Kathleen.

Jul. 2nd, 2018

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Virigina Paull

We've never tried one before, but we saw Life Station on this top ten list. Any accidents or power outage, they always call to make sure everything is okay. The necklace is definitely a good approach. It gives peace of mind that my wife could fall, not be able to reach and still get the help she needs.

6 years ago

Reply from LifeStation

It sounds like we're providing you and your wife with the peace of mind that all of our users are looking for. Thanks for reviewing us!

Jun. 15th, 2018

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Brenda Shelly

The service was recommended to me. We've been very happy with it so far. The button is easy to use. Anytime we call to test it we can get through to somebody right away. They're always courteous and polite.

6 years ago

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Mildred & Kaoru

I got it because my parents fall. They have called twice, and they've gotten a good response. The people at LifeStation have been very professional, courteous, and prompt. The ambulance came right away when they needed it.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Mildred and Kaoru.

We strive to be as professional as possible so you can be sure that we will always be here to assist you if you require it.

Aug. 22nd, 2018

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John Norrow

I looked at all of them and I liked the price and what the company did. I don't know why but on some calls it would take a lot longer to get connected than in others. They have called me whenever I needed them to. I just don't like the way the bracelet looks, it's cheesy to me.

6 years ago

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Richard Conner Morganton, NC

I picked them because of the cost. We haven't had a whole lot of customer support issues but they have been good. They have done what they said they were going to do and call us when they're supposed to.

6 years ago

Reply from LifeStation

Thank you for taking the time to write a review Richard!

Jun. 4th, 2018

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Joseph Nixon Los Angeles, CA

I got it for my dad after reading about it on their website. We've tested it and I like that they respond really quickly. The button is easy to wear and use for elderly people.

6 years ago

Reply from LifeStation

We try to make it as easy to use as possible for our customers. We do not want there to be a situation where someone needs help but they are unable to properly use our device.

Jun. 5th, 2018