Name: LifeStation
Rating: 4.5

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Verified Customer

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Becky Karakurt Allyn, WA

The person hasn't had to use it for an emergency, but she's tested it a few times. Every time we call them they have been awesome, and anyone that comes on the phone is great and funny. The device itself is easy to wear too. It's always been easy and a very nice company to deal with.

8 years ago

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Rich Tabor Lakewood, OH'

I needed something that was a fast alert system and not extremely pricey for my mother. Thankfully, she has never had to use it, but she wears it mostly while she's outside of the house. She always carries the little pager on her purse, just in case. They have been reasonably good, but I did get double billed, it think that was because we switched between two bank accounts when the charge was being processed. I never heard back from them, but I know they were going to refund me. Other than that, everything has gone smoothly, they are on top of things and communicate with me.

8 years ago

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Ronald Ellison Riverside, CA

My wife has used it once, when she fell down. I guess I couldn't quite hear her at first, but I heard the voice that she was talking to. Though, instead of calling me they called 911. It wasn't really an emergency, she just needed some help to get up. We like it because the wristband and the little necklace are easy to use, though she prefers the necklace part.

8 years ago

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Ajay Murphy East Taunton, MA

My mother uses the necklace piece every day and has no complaints. Whenever she uses it, things have been taken care of without issues. Customer service has always been professional and helpful, even when I called to replace things that went out.

8 years ago

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David Burchfield Rancho Cucamonga, CA

I got it for my husband since he was home alone at the time while I worked. Customer service has been great. Our dog ate the alarm a few times but they talked to us and helped us sort it out quickly! They're very efficient and they do what they say they're goanna do.

8 years ago

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Gerald Teeter Quincy, WA

I chose it because it seemed the best and I liked the feature where you can just answer the phone from the emergency button. I haven't used it for anything other than to check on it. Still, whenever I called them I got good information. I do not like the wrist band though, for a person like myself with very limited hand mobility it is very hard to put it on or take it off. It needs to have some kind of expendable wrist band so you don't have to struggle with it.

8 years ago

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Aino Burns Sebastopol, CA

My daughter got the device for me. I haven't had to use it, but it has gone off by mistake whenever I was in another town, when I went to the bank, and other places. I don't know how that happened. The device is easy to use and gives you flexibility though.

8 years ago

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Jerry Ridinger Knoxville, TN

I got the device for my mother in law and she had it for a short time before she had to go to assisted living. She never really used it much, but customer service was always very quick. They got on the phone and answered any questions we had very rapidly. They told us exactly what to do every time we called to check on the unit and stuff. Once she moved to assisted living we had to return the device, of course, and we didn't have any problems sending it back. They just did what they said they would do.

8 years ago

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James & Beatrice Tracey Overland Park, KS'

I haven't had any problems with them, though I haven't had an emergency where I have to use it in the 2 years that I've had it. One time our fire went out and disconnected the service from the satellite, so they called me to make sure I was ok and told me what had happened. I had to get back online, but even for the 48 hours that it was down, my LifeStation device still worked.

8 years ago

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Adele Morris St. Petersburg, FL'

It's loud, it's reliable ah it's never turned off or disappointed me. I researched several of them before I got it and I found out that one was affordable and the right set up for my household situation. When I've used it, it's an immediate response.

8 years ago

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Wayne & Janelle Gordon Columbia City, IN

A couple of years ago I fell in the bathroom on two different occasions. They called EMS and they just took me to the hospital. The customer service people are very good, and we get in touch every couple of months. They are very nice and very generous people. The device works great and it doesn't take up a lot of space on your body.

8 years ago

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Paul Catasca Sandia Park, NM

My dad was home and no one was there at that time. He activated the system and it worked, he was actually taken to the hospital. They are always very prompt and thorough. I know the system is not perfect, but it works. Keep up the good work.

8 years ago

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John Brady Clermont, FL

Usually, when I go to bed, I put it on my bed side. If I'm going out on the automobile or travel long distances, I will carry it with me. I haven't had to use it much, the one time I did I had to wait a little to get through to somebody. It wasn't a ridiculous amount of time, it was ok. One time I got a call all of a sudden. I'm still not sure why that happened, but I think it might've been a monthly call to make sure the service was working properly. The only problem I ever had was when I ordered it it took 89 days until I got it, but the service was up and running the moment I took it out of the box. I have no reason to doubt the service.

8 years ago

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Verified Customer

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Janie Herderson Eupora, MS

It has been about 3 weeks since the last incident happened. I fell in my bathroom and the thing was a life saver. All I had to do was mash the button of the device on my neck. It goes everywhere you go, and I never have to worry about getting someone to help me because they will take care of me.

8 years ago

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June Ivey Euless, TX'

I wear it every day, but luckily I haven't had to use it lately. I have two buttons, one belonged to my son who recently passed away, so I kept his. I wear the string around my neck, and I wear the one on my arm sometimes. I test them once a month, and they always answer right away. Customer service people have always been perfect. Once I was doing something outside, trying to reach over and water our plants. I fell over so I punched the button and the fireman came out and treated me really well. They called me by my first name and asked me if I had hit my head and if I was hurt. Other than that, my only problem is that the thing that I have now is horribly big and bulky. They had to exchange it at first because they said the battery was dead or something. Now the wrist one is very uncomfortable. Whenever they get smaller devices for your arm, I'd love to have those.

8 years ago

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Marissa Marshall Cape May, NJ

The device is for my grandma, and so far we've never had a problem. All she has to do is call them and we get it right through. Even when the power goes out, the device can go on its own for hours. She hasn't had to use it, but it's there for her and our comfort.

8 years ago

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Glen Knotts Poulsbo, WA

I've been very happy with it. My husband uses it, and we've never had an emergency, but he has set it off by mistake a couple of times. They have been very nice about that, and anytime I had a problem they helped me with it. I like that they have a GPS, because that way my husband is not stuck at home, he can go out more with the dogs this way.

8 years ago

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Jon Nelson Watertown, WI

We got it for my mother. We're close enough, and she's healthy enough, that she hasn't had tot use it, she just wears the bracelet. She does need to test it again, but she has been doing fine. As for customer service, they have been good. Every time I had a question and call them, I got a really good response right away. When we do test the system it works well and it's very responsive. I'm glad it's here.

8 years ago

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Anonymous Westminster, CO

I got it because Kaiser recommended that for their patients. I thought that, since they did that, the product was probably really good. I haven't had to use it, but I call once a month or so to make sure it's working. Every time I've called them, they've been very nice, polite, and friendly. It gives me peace of mind and makes me feel like I'm secure.

8 years ago

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Cynthia Stabinsky Boca Raton, FL

We got it for my mother and she actually used it 3 months ago. Her aide wasn't with her that day when she blacked out, fell, and broke her hip. She couldn't move, so she hit the panic button and they contacted me and 911. They've been fantastic and very prompt. It was god send when they sent that ambulance there.

8 years ago

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Harvey Salevski Mukwonago, WI

The person that uses it in the house has been able to use it twice without problems. They had an immediate response, no wait time or anything. They just got a call right back and contacted the appropriate people. The device is easy to use and the person that uses it is comfortable with it.

8 years ago

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Beverly Probert Pleasanton, CA'

The service came from my health plan with Kaiser. They had everything I needed, so I went with them. I don't use it everyday, but I've fallen outside of my house. The only problem when that happened was that they called my contacts first before they called the ambulance. I had to press it again, you know, my kids and my contacts were all busy, so I laid there for quite a while. Other than that, they took care of me. I'd like them to get my lost box back at me though.

8 years ago

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Joseph Harden Hamilton, GA

My aunt is 88 years old and she's all by herself. She has fallen at night a couple of times and she has had to activate it. They always come and help her get back up. I haven't had to deal with customer service other than when she activates the alarm and they call me. It seems to work fine, and the service is good. The only thing is that she has had the same device with the same battery for 2 years, and since she doesn't test it I don't know if it still works. But other than that it gives me peace of mind and gives my aunt safety. They are very dependable and they seem to be doing a good job.

8 years ago

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Verna Viebrock Harlingen, TX

I haven't had to use it yet, but I've set it off accidentally. Within a few seconds I receive a response from them and the police department. They always ask me if I'm alright and if I need help. They do a very good job at handling anything that I have problems with, and they're very quick too.

8 years ago

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Tiffany Williams Farmersville, OH

My grandma had to use it once when she was very sick. She fell and that was a lifesaver for her. It has definitely been very handy and they have been immediately helpful. Everyone in customer service has been very friendly, and they do everything they say they're gonna do. It has allowed her to stay home alone for longer and be independent.

8 years ago

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K. Nemeth Cincinnati, OH

I can't speak much for my mother, who is the one using it. I ordered the thing for her because she lives in Canada and she got it. She has used the service before when she fell. She pressed the button and had a squad come out and help her when she couldn't reach her phone. They all seem to be very responsive, helpful, and pleasant on the phone. We don't have to wait a long time to talk to them, and most of the time they answer my questions right away.

8 years ago

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May Ismach Brooklyn, NY

The service was recommended by a friend. I haven't had an emergency when I needed to use it, but if I push the button they'll answer me immediately. They have been very courteous and do things quickly and properly. The service works fine.

8 years ago

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Steve Stackhouse Black Mountain, NC

I got it for my mother because I liked some of the special features they have. Since we got it, she hasn't had an emergency that requires her to use it, but it's there if she needs it. I think it's very well designed and that they are a good company.

8 years ago

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Frank Mc Coy Kansas City, MO

The device is for my Mom, she's 88 years old and very unstable. She has fallen a couple of times and has been able to push the button and contact them. Since she's in assisted living, they contact the nurse station who goes and checks on her. They also contact me to let me know something happened. Every time she falls she has been able to push the button and alert someone. So far we're very satisfied, but I think there's still room for improvement. I'm not sure where, but I'm sure they can.

8 years ago

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Susan Orlando, FL

There's been a couple of times when I accidentally pushed the button when I was up against the table eating, but they responded quickly at that time. Thank goodness we've not actually had to use it in an emergency yet. It had everything that we needed plus the price was right and there was no need to sign a contract. We're very happy with it.

8 years ago

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Barbara Ridge, NY

I don't really wear it, I don't take it with me. The only thing I do is if I take a shower I take it in the bathroom and I put a hook in the shower and I hang it there so then in case I would fall in the tub or somewhere in the bathroom I would have it available. I don't have a problem with mobility and I don't even need this any longer.

8 years ago

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Mary Joan Cincinnati, OH

I saw an ad in a magazine and I am very happy wit it. I wear it everyday, I bought it to protect me in case I would need it so I never take it off. It was very easy to set it up. The one thing I don't like, is the string color, it is black, and everytime I wear a blouse it shows, I would take a white string so much better.

8 years ago

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Irene Shallotte, NC

My neighbor has Life Station so I signed up for it. I haven't had to use it for medical alerts, however, I've accidentally pressed the button a couple of times and they would answer right away, I told them that it was a mistake but they handled it very nice.

8 years ago

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James Richland, WA

I've fall in the shower couple of times and my daughter said that if I continue living alone I had to do some safety features and Life Station sounded like the right one. I use it only for emergency. I've use it to test it once a month and my overall experience has been great.

8 years ago

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Elizabeth Somerdale, NJ

I fell at home once, so I called for help using LifeStation. The response time was very quick, and they immediately sent somebody to help me get up. That person was very concerned about my health, and very thorough as well. It's a pretty good service; it does the job.

8 years ago

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Sue Pacifica, CA

My mother hasn't used the service for an emergency, but we've tested it to give her reassurance when she hears people calling her by her name and recognizing where she lives. I can say that the agents have been very professional, receptive, and informative. we've just been happy with the service.

8 years ago

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Anonymous Gainesville, FL

Everybody I've spoken to has been delightful! they're very nice, very accommodating, and do what they say they're going to do. I've had some trouble with the product, the wristbands to be exact, and they just sent me a replacement. I am well satisfied with them, but I'm not sure if I would recommend them. I had a lot of trouble with the product during the first month.

8 years ago

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Karen Bellefontaine, OH

Life Station's representatives have always been very helpful. We had a problem recently, where my mother fell and the machine wasn't doing what it normally does, but it still went off, so they ended up calling her and talking to her, which was very helpful. They've just been great everytime we've talked to them, and I've been pleased with everything. It's nice to know that, even with all the false alarms, the machine is working correctly now. I do have to say though, my mother does get frustrated with all the false alarms.

8 years ago

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Anonymous Kaneohe, HI

I wear it around my neck, which is very convenient. Their customer service has always been very positive, especially when I test the system; somebody comes on, genuinely within a minute. Plus, they already know who I am, and they ask me if I need help. My limited experience with them has been very positive.

8 years ago

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Jeana Phoenix, AZ

My mother fell one day, and by the time I got to her house, there was people there already, so it was a very good response time. Plus, their agents are so helpful. I was just a little concerned about the price. I thought it was going to be a little less, but I guess I read it wrong somewhere.

8 years ago

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Matthew Fincastle, VA

We bought this for my mom, she's 85 years old, and we were concerned about her. So far, she's only used it for testing, and the system does what it's supposed to do. The representatives however are very nice. When she calls to do the testing, they answer in a nice way.

8 years ago

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Debbie Apex, NC

My experience with their representatives has been very pleasant. they're helpful, and I think they do a very good job. I'm an office manager at Visiting Angels, and I've referred quite a few clients to LifeStation over the satisfaction I've had.

8 years ago

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David Maltzan Wife is Judy Maltzan

Any time my wife's alert button goes off they are right there with a phone call checking on her. Most times it is an a accidental alert but the staff is right there checking on her

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review David!

Mar. 10th, 2020

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5

I can get other call buttons cheaper but I feel like this one is good quality and I have good service do I've kept it. Whenever I've called for help, they've helped me right away so I am satisfied.

5 years ago

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4 Fair Oaks, CA

It's a sensitive, one time I was taking in groceries out of the car and bent over and stood up to quickly and my device had though I had fallen so the next thing I heard was a strange voice because the person came on the line. They do a good job but I do wish it looked more like a piece of jewelry instead of just a lump of metal on my chest.

5 years ago

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5 Macon, GA

Up to this point I've been fearful and I am learning to use it and they've come each time even by accident. One time it took twenty five minutes for them to get to my house and I was not happy about that.

5 years ago

Reply from LifeStation

Thank you for taking the time to write a review A.

We will take a look at the delayed response to see if everything is working properly.

Feb. 26th, 2020

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4

They're not frustrating at all. I've always gotten good service and I like the security it affords me but I don't like the weight around my neck. Before I got it I did have a fall and I laid on the floor for a couple of hours so life station is worth the costs for the security.

5 years ago

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Scott Lake Berea, KY

I am very satisfied with lifestation. I like the attention they give when I does go off. They are very patient. I keep it on all the time and I am very careful with it because it does go off a lot.

5 years ago

Reply from LifeStation

Thank you for the review Scott!

Oct. 29th, 2019

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5 Marietta, GA

I've never had to use it for an emergency but we've tested it each month and it's a very nice experience to talk with a representative. They are very understanding and polite. It's stable and secure. The device is very nice.

5 years ago

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Lorraine Brooklyn, NY

I like it but the device itself sometimes comes apart and maybe I have to ask for another device but I've had it come apart on me. I test it occasionally. The people are very nice. Sometimes I don't get a connection and I get a little concerned if they don't come on right away.

5 years ago