Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Francine Buhl And Nancy Haines Murrells Inlet, SC

I got it for my mother since the service wouldn't interfere with our home alarm system. We haven't used it yet, but my mother takes it out when she goes out by herself. Everyone in customer service has been terrific. They're very helpful and informative.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Williston, SC

It has a lot of good benefits in all different areas. Whether for, medical, fire, burglary, or anything, it goes a long way, and I'm proud to be a customer of Mobile Help. They give you good, adequate information, enough to go on; you feel safe and secure. Any question I ask, they come along with it, they don't hesitate. So when I ask any question on a particular item they successfully answer it. The device itself works and when I carry it outside, it works wonderfully. For me it's good that when you live by yourself, independently, you feel secure. You can do almost anything when you have Mobile Help, when you need the help.

5 years ago

check_circle

Verified Customer

star star star star star

Graeme Abboct Adamsville, TN

I got Mobile Help after I had an emergency. I needed something like this but didn't have it at the time. Their customer support people are pretty good.

5 years ago

check_circle

Verified Customer

star star star star star

Earline Watkins Bolivar, TN

I fall a lot and sometimes I even black out. I saw MobileHelp's ad on TV and, since it looked like it had what I needed, I decided to go with it. I haven't had to use it yet, but I'm sure it's going to work.

5 years ago

check_circle

Verified Customer

star star star star star

Connie Calabrese North Tonawanda, NY

Mobile Help was best for me because I'm alone. I have no concerns about the device; it's very helpful. They have good service.

5 years ago

check_circle

Verified Customer

star star star star star

Nelson Rivera The Bronx, NY

It's a cool machine, I've used it and things worked. It's all good.

5 years ago

check_circle

Verified Customer

star star star star star

Kenneth Deardeuff Dixon, MO

I checked other companies before making a decision. When I talked to the MobileHelp representative it just sounded like the best choice for what I needed at a reasonable price, so I got it. We haven't had to use it since we've had it for a short amount of time, but so far everything is going well. They've given us good service and everything.

5 years ago

check_circle

Verified Customer

star star star star star

Vallie Townes Cincinnati, OH

I saw it in AARP magazine. When I called to get the system, the lady explained everything to my satisfaction. It's comfortable; I have no concerns.

5 years ago

check_circle

Verified Customer

star star star star star

Patricia Brown Castro Valley, CA

It's a good thing to have. I've accidentally set it off several times. They have been quick to respond and call us to figure out what's wrong. They're very good at responding and have proven to be alert and ready to call when the alarm goes off. They're very good and competent.

5 years ago

check_circle

Verified Customer

star star star star star

Ann Weinblum Avon Lake, OH

I picked this one because I just was looking for something along these lines. I had quite a few options but it sounded good. I just started using it. So far everything has been very fine. Everything about it just seems perfect so far as I can tell.

5 years ago

check_circle

Verified Customer

star star star star star

Loretta Siders Van Wert, OH

I have it on everyday. I have not had to use it, but it's very sensitive, so I don't have to worry that it's not goanna go off when I need it. They are very alert with customer service. It was recommended to me by a friend whose mother has it.

5 years ago

check_circle

Verified Customer

star star star star star

Deborah Hershberger Garrettsville, OH

I hate pushy salesmen and they were not pushy at all. They were very helpful and gave us all the information we needed to make a good decision on the program and plan that was best for us. Customer support is always there and answers my calls quickly. They're always helpful and on top of things.

5 years ago

check_circle

Verified Customer

star star star star star

Velma Nelson Columbia, LA

I had seen it on TV and got it. I've had it for just about a week or so and I haven't had a chance to use it. Still, customer service is very very nice.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous New Palestine, IN

I saw it in a magazine. I've fallen a couple of times, and decided it was time I had one. They were very courteous when we called about getting one. I haven't had to use it yet, but I wear it everyday, and I've already recommended it to others.

5 years ago

check_circle

Verified Customer

star star star star star

Shirley Peterson St Louis, MO

I have a few medical issues and since I'm usually going out by myself I wanted to have something within reach that I could use to get help. The button is very comfortable, I use it all the time. I haven't had any problems with it and I don't anticipate running into any.

5 years ago

check_circle

Verified Customer

star star star star star

Lila Kindt Gillette, WY

It was a lot less expensive than what I had. It's simple to use and I can go any place around. I drive, and I can go into town, and it's fine. I'm out here in the country and I'm elderly, so it would be worth a million dollars to me if I needed to use it. I thought they were grand in customer service. They were all polite and truthful.

5 years ago

check_circle

Verified Customer

star star star star star_border

August Giuliani Littleton, CO

I saw it advertised somewhere so I decided to get it. I usually just put the button in my pocket and carry it around wherever I go. Occasionally, the button gets pushed on its own and they call me right away and ask me if I need help. That has been a bit of a problem since I've already had 2 or 3 instances of that happening without me even noticing. Customer service always responds very quickly to that though. They always call me and ask me if I need help.

5 years ago

check_circle

Verified Customer

star star star star star_border

John Calahan Newark, DE

We were looking for something so that I can go out of the house and it would be able to get a hold of somebody. I can go out of the house and use Mobile Help.

5 years ago

check_circle

Verified Customer

star star star star star_border

William Lee Hobart, IN

I don't know whether it is the best company, but it's the cheapest one that I looked at. Whenever I go out of the house I always take the mobile device with me. So far, so good, but I haven't had a chance to use it.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Doris Howie New York, NY

My grandmother needed to use it and Mobile Help seemed the most trustworthy. We've only needed to use it to test it. When we tested it, we had to do it a couple of times before the person picked up.

5 years ago

check_circle

Verified Customer

star star star star star

Devonne Waddell Worley, ID

My brother and my daughter convinced me that this would be the best option for me. I can wear the bracelet at home and when I go out.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I saw an ad for them in the paper, so gave them a call and asked a few questions. After that I decided to join in. I've only had it for 2 weeks but I wear it everyday. I put it on in the morning and in the evening I put the watch on. Whenever I leave the house I take the GPS with me. It is a little bit expensive to be honest. Last time I called customer service the woman that I talked to was not really nice, she had a bit of an attitude issue. I needed help with the necklace since the string is too long. I was trying to get someone that could help me make it shorter but she didn't know how to. Another issue is that the watch itself doesn't look like the one that they had advertised in their pictures. The one they had looked nicer and this one looks like a simpler form. I'd like to know if there's a way to change the one I have for the one they advertised.

5 years ago

star star star star star

HB Houston, TX

Reps were helpful and knowledgeable about the product

5 years ago

star star star star star_border

nino

False fall alarm went off 3 times in 14 days.

5 years ago

Reply from MobileHelp

Dear Nino, Thank you for your review. We would be happy to look into any false alarms you've experienced. Please contact our technical support department at 877-827-6207, Option 1. We look forward to hearing from you. Sincerely, MobileHelp

Feb. 26th, 2018

star star star star star_border

Rex Winston, OR

We just got the service, Mom Had to use it, it worked as advertised

5 years ago

star star star star star

Louis larocco Twin Lakes, WI

You can see a lot of research went into. This product. Very user friendly

5 years ago

check_circle

Verified Customer

star star star star star

Edith Garrison Seal Beach, CA

Because they have always been there to help me from gas to tire and engine maintenance, always with friendly smiles and great prices.

5 years ago

check_circle

Verified Customer

star star star star star

Fred

Fast Delivery and easy set up, worked as advertised

5 years ago

Reply from MobileHelp

Thank you for your review! We are happy to hear we met your expectations! Thank you again for being a valued part of the MobileHelp family!

Feb. 26th, 2018

check_circle

Verified Customer

star star star star star_border

Halimin Sastra Montgomery Village, MD

Good customer service and emergency personal.

5 years ago

check_circle

Verified Customer

star star star star star_border

Myvalentine Pinehurst, NC

Good locator, but need to add out and about alerts

5 years ago

check_circle

Verified Customer

star star star star star

Joyce Waukesha, WI

Great help strong enough to work in my area

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Bill and Barbara Brandenburg Oklahoma City, OK

Have been trying over 2 weeks to get Medication Reminder to work. Seems to be something tech support has never experienced and doesn't know what to do.

5 years ago

Reply from MobileHelp

Hello Barbara, It was a pleasure speaking to you recently. We are happy to know that we have fully resolved your issue. At MobileHelp we pride ourselves in providing a great experience to our customers. We apologize for any inconvenience that you experienced. Should any additional questions or concerns arise, please don't hesitate to contact us. Kind Regards, MobileHelp

Feb. 26th, 2018

check_circle

Verified Customer

star star star star star

Lorraine Sloughhouse, CA

I find the system to be very convenient at home and also when I'm out running errands in the car.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I just returned from a vacation in Fl and it was so easy to pack and unpack.

5 years ago

check_circle

Verified Customer

star star star star star_border

Nancy Sacramento, CA

If it didn't go off so frequently I'd give it 5 stars. Too many false alarms.

5 years ago

Reply from MobileHelp

Dear Nancy, Thank you for your review. We would be happy to look into any false alarms you've experienced. Please contact our technical support department at 877-827-6207, Option 1. We look forward to hearing from you. Sincerely, MobileHelp

Feb. 26th, 2018

check_circle

Verified Customer

star star star star_border star_border

Sharon Boynton Beach, FL

It takes too long for someone to respond to the pushed button.

5 years ago

check_circle

Verified Customer

star star star star star

MaryLou Spaeth Waukegan, IL

It's easy to wear and gives me confidence.

5 years ago

check_circle

Verified Customer

star star star star star

jimq44 Arlington, VA

Operated as promised - actual usage coordinating the response to medical event completely matched to what I was told would happen in a timely and complete manner

5 years ago

Reply from MobileHelp

Thank you for your wonderful review. We are happy to know we met your expectations!

Feb. 26th, 2018

check_circle

Verified Customer

star star star star star

Bruce S Punta Gorda, FL

Pleasant people to work with. Seems like a great product, glad we haven't used it yet!

5 years ago

Reply from MobileHelp

Thank you taking the time to leave such a nice review!

Feb. 26th, 2018

check_circle

Verified Customer

star star star star star

Bert Lipitz

So far everything has gone perfectly so I'm completely satisfied

5 years ago

check_circle

Verified Customer

star star star star star

judy Rock Island, TN

they are very helpful and alert to your needs.

5 years ago

check_circle

Verified Customer

star star star star star

BGB Cary, NC

They responded to my concern about the cord.

5 years ago

check_circle

Verified Customer

star star star star star

Carole Crystal Lake, IL

Very helpful via phone set up and for questions

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous please. Northville, MI

Very prompt when they receive a signal from my equipment even in error.. I prefer the wrist band worn 24/7.

5 years ago

check_circle

Verified Customer

star star star star star_border

Kevin

worked well but I have no experience with similar product

5 years ago

check_circle

Verified Customer

star star star star star

Gary L Menomonee Falls, WI

Works well, fast response. pretty simple

5 years ago

check_circle

Verified Customer

star star star star star

William Chapman Port Charlotte, FL

I've had it for years and there have been lots of times when I had to use it. I'm glad to have them. I haven't had any problems with them at all. It's easy to use and test.

5 years ago

check_circle

Verified Customer

star star star star star

William Keller Port Charlotte, FL

I did an internet search and since they met our criteria we got it for my 96 year old mother. She falls down a lot and can't get up on her own, so she has pushed the button to get one of the neighbors or someone in the family to run over and help her. Sometimes emergency services come, but that's not always needed. They're very helpful and have given us great technical support so far. The base is great, but the battery life on the mobile device is too short. Still, we're very happy with it, we couldn't be more pleased.

5 years ago

check_circle

Verified Customer

star star star star star

Phyllis Butts Darby, PA

They're really the only service I tried. I used it once late in the evening when I was having chest pains. They acted pretty quickly and help showed up right away. I also test it once a month and it has always worked. I never have any problems with it.

5 years ago

Reply from MobileHelp

Phyllis, Thank you for sharing your story! We are happy we were there for you and got you the help you needed. Thank you for being a valued customer. Kind Regards, MobileHelp

Mar. 5th, 2018

check_circle

Verified Customer

star star star star star

Debbie Taylor Columbus, MS

I got it for my father in law since it didn't need to have a landline to use it. He wears it when he's going to be away from us so that he can get to us if he needs help. There has never been any problems that we couldn't work through with them. The biggest thing has been the batteries but, as I said, we were able to work through that. My only suggestion would be the alert they send to loved ones when the button is activated. It would be more convenient if they could send text messages rather than emails. My email is just slower to get through my phone compared to a text message, so if they could do that it would be wonderful.

5 years ago