Name: MobileHelp
Rating: 4.6

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Gina Rocklin, CA

I imagine it works fine. But honestly, the medallion that is worn is way to large and heavy. My great aunt won’t even use the service. Her mother had one decades ago and was much smaller from a competitive company, not Mobile Help.

3 months ago

Reply from MobileHelp

Hi Gina, We received your review and we apologize for the issues you are experiencing due to the wearability of the system for great aunt. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 1st, 2023

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Francis Rankin St Louis, MO

Customer Service is extraordinarily helpful when I have questions. Every representative goes out of their way to answer our questions and give us tips on the use of our new Mobile Help Micro device. We couldn't be happier.

3 months ago

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adele fish Eugene, OR

too many failed tests to have confidence

3 months ago

Reply from MobileHelp

Hi Adele, We received your review and we apologize for the issues you are experiencing due to the failed tests. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 1st, 2023

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Faith Perkasie, PA

Prompt replacement of defective unit. Have not needed to employ/use unit so cannot rate actual effectiveness

3 months ago

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Monica Romeoville, IL

When you call the person who is the relative or person to be called if no answer by the person who needs help please give info as to what the problem is, Otherwise the help was fine but need person calling needs to talk louder so person being called can hear them,

3 months ago

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David Hankard Boston, MA

That shipping included easy access to FedEx, help in remedying a glitch. Plus that voice feedback to and from the device . Great for false alarms, better than looking for instructions.

3 months ago

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William Brooks Saint Paul, MN

Excellent customer service and quick response to calls

3 months ago

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Nora Clarksburg, WV

I have tested and it is working perfectly.

3 months ago

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Susan Joplin, MO

So glad my mom has MobileHelp. While it was a false alarm, the system worked. And I also received a low- battery text. Provides ease of mind!

3 months ago

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George Brooklyn, NY

Always accessible Monitoring voice not loud enough for the hard of hearing

3 months ago

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Mike Cohn Anaheim, CA

Seems to work as described. Had a couplee of false alarms when my wife was in the shower.

3 months ago

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Roger A Bakersfield, CA

Great job on this Mobile Town online job. Easy to maneuver. Thanks

3 months ago

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Rocky Twin Falls, ID

The fact that they checked in with my dad to see how it was working for him

3 months ago

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Carolyn Pineville, LA

very friendly personnel and very easy to set up

2 months ago

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Verified Customer

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Sheri Rockwell City, IA

Very helpful staff, friendly, and very informative. Was able to purchase only the services my mother needed. Great price that did not require signing a lengthy contract.

2 months ago

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Verified Customer

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Shirley Lake Worth, FL

Mother fell outside watering her plants, hit the back of her head and blood everywhere. Her device went off T-Mobile help called me within seconds security end from our complex and 911 came resulted in a few scalp staples and cat scan. Thankfully she is ok! Mobile help your response was perfect! So happy we have you! June for S Fletcher

2 months ago

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Verified Customer

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barbara powell Menifee, CA

Mobile Help is an excellent way to keep me safe in case of a fail. Their staff are very professional and polite. The fee for the service is very reasonable.

2 months ago

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Verified Customer

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Barbara Norristown, PA

After a friend fell while out walking early in the morning and had some injuries, I decided I needed some sort of monitor. On FB there was an ad for this product. It arrived quickly and the first thing that happened was an accidental movement that caused it to alert me. I had to hold the button down to cancel the alert. But this seems to happen fairly often. Also the battery needs to be charged fairly often which means I have to take it off sometime during the day or night. I need it at night because of frequenting the bathroom. So, I am not 100% thrilled with this. I have a month to return and am undecided what to do.

2 months ago

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Verified Customer

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Jonny Everett, WA

At 12:30 am, my wife fell down and I was unable to pick her up. We have no other family members living with us. In ~ 15 minutes, there were three fire/medical personnel at our home and lifted my wife up. I'm very happy we had MobileHelp.

2 months ago

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Verified Customer

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Erin Good Walkersville, MD

So far so good, I just felt very overwhelmed with getting used to the device (as a caregiver). A lot of trial and error on my part and my mom's, even after reading the literature. I think it's the nature of the product - the user doesn't want the alarm to go off and then it does, unexpectedly, and you're wondering what to do. At that time, it would have been great to have a clear and concise cheat sheet - like a what to do if you fall detection pendant activates and you didn't fall, etc. Having to find the manual at a time like that would have been impossible. As she gets used to it, it becomes easier to use, as expected.

2 months ago

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Verified Customer

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Yvonne Springboro, OH

I was surprised how sensitive it is, I've set off the "fallen" notification accidently three times.

2 months ago

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Verified Customer

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Ruth Amherst, NH

The pendant you put around your neck is too big. I would like something less cumbersome.

2 months ago

Reply from MobileHelp

Hi Ruth, We received your review and we apologize for any discomfort you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment alternatives needed. We do offer a standard lightweight help button if needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 17th, 2023

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Verified Customer

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Pamela San Antonio, TX

I especially appreciate the pad lock on my front door so if I ever need emergency assistance, my front door won't have to be broken down. Instead, the lock can be open and a front door key is inside. Setup was easy and not complicated. What can be easier!

2 months ago

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Verified Customer

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Delene Kansas City, MO

The person I spoke with was very knowledgeable and answered all my questions.

2 months ago

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Verified Customer

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Tom Sicklerville, NJ

Customer service was great in providing all the information when inquiring. I was desperate in finding a company and they were quick with delivery. Set up rep was great and patient. Alarm has gone off and their response is quick. I feel at ease now knowing my mom now has quick access to help.

2 months ago

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Verified Customer

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Diane Niagara, WI

I wanted a unit that my mother could wear around her neck. The unit in the picture would have been ideal. It was small and thin and white. What we got was a bulky unit much like the electric dog collar from years ago. She'll never wear the thing.

2 months ago

Reply from MobileHelp

Hi Diane, We received your review and we are sorry to hear that your mother is not comfortable with the equipment she is currently using. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment alternatives needed. We do offer a standard lightweight help button if needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 17th, 2023

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Verified Customer

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sue shroyer

I am VERY SATISFIED with my device. I get immediate responses to any problem. I have the fall alert feature. SO MUCH BETTER THAN LIFELINE!!!

2 months ago

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Verified Customer

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Bonnie Jenison, MI

Great product. Great service. Great response

2 months ago

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Verified Customer

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Oma Geneva, NY

Very easy to use and grow accustomed to wearing

2 months ago

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Verified Customer

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Brian shimizu Denver, CO

I did not care for the first person I spoke with regarding a system. The second time I called to order a system, I had a pleasant experience with the person who helped me. I have called customer service several times within the first month after receiving the pendant. The service was very good each time. They were helpful and friendly. The one downside so far is that the pendant needs to be charged more often than I was originally told.

2 months ago

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Verified Customer

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Darin Wilson Loveland, CO

We've only had it for a month or so, but so far it's working as designed. If the time comes to when it becomes a live saver, then I can give an honest opinion.

2 months ago

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Verified Customer

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Roxanne Apollo, PA

Have only had this for a little over a month and haven't had to use the system yet. But your reps were very helpful in explaining the equipment. Thank you

2 months ago

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Verified Customer

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Joan Omaha, NE

The customer service lady gave very clear information, listened well, courteous, answered all questions.

2 months ago

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Verified Customer

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Robert Clement Phoenix, AZ

Mobile Alarm is doing a great job of monitoring my Dad. I have peace of mind knowing he has quick access to help if he needs it.

2 months ago

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Verified Customer

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Bruce St. Petersburg, FL

So far so good. Everytime there has been a possible alert, the system/device has come through.

2 months ago

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Verified Customer

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Emma Mauldin, SC

I HAVE A CONCERN WITH THE SIGNAL BEING SO SENSITIVE. I THINK I WOULD DO BETTER WITH A WRIST BAND. This device registered a "fall" when it merely touches a surface. I like the fast response from the team when it does send a signal.

2 months ago

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Verified Customer

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Brooke St. Petersburg, FL

You seem to be a good company so far. I will say several false alarms, however yesterday when I did fall and needed help it did not go off. I did contact you and surprisingly all tests came back good. The customer service gentleman was confused as I was. I am supposed to get a new one today.

2 months ago

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Verified Customer

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Kathleen Grossman Ft. Pierce, FL

I really liked the fact that it's a 24/7 monitor and that it was affordably priced for me.

2 months ago

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Verified Customer

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Louise Bradenton, FL

I have this unit active for the past 3 weeks. Luckily I have had no issues to put it to use. _ smiles. However, I do carry the 'wrist' band in my car when I run errands, use my 'neck-unit' when I go for walks but so far have not had to use it. I feel comfortable knowing whether I'm home or on -the-go I am covered if I need help. I have recommended this to my other lady friends at church. smiles.

2 months ago

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Verified Customer

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Joan Thomas

Works well when tested. Staff people helpful

2 months ago

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Verified Customer

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Angela Vogel

So far very pleased with the overall experience with MobileHelp. Only once was I unable to get in contact with the department that I needed to. Customer Service was able to switch out the product that I initially received and quickly sent a replacement .

2 months ago

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Verified Customer

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Betsy Rochester, NY

Great customer support, easy to use and reasonably priced

2 months ago

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Verified Customer

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Chris Mcafee Sandy, UT

I haven’t received my package yet. It was supposed to be delivered by FedEx. My mail is on hold at the post office, but it shouldn’t have come USPS. ??

2 months ago

Reply from MobileHelp

Hi Chris, We received your review and we are sorry to hear that you have not yet receive your package. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Mar. 22nd, 2023

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Verified Customer

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Michael Russo Salem, NH

Great features for the products. The web portal makes it easy to use and to have a lot of information available and keep up to date. Customer service was very helpful and friendly. The fact that they are based in the US was one of the reasons we selected MobileHelp. There are different products available to change to as our needs change.

2 months ago

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Verified Customer

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Doris Stone Mountain, GA

I like the service. But the string on the necklace is a too long.

2 months ago

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Verified Customer

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Nancy Post Imperial, MO

The pendant can get in the way when I take off my seatbelt and other movements. It's easy to accidentally press the button. But I understand the need and I wear it every day but not when I'm sleeping. It's right on my night stand and I don't forget it.

2 months ago Edited May 15, 2023

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Verified Customer

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Loretta Sun City, AZ

The price is affordable and easy to set up. I luckily haven't had a need to use it as haven't fallen but I know it is available.

2 months ago

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Verified Customer

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Cristin Mauro Lapeer, MI

Customer service has been top notch, easy to set up, easy testing.

2 months ago

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Verified Customer

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Dawn Amsterdam, NH

This is a very versatile product, The customer service group goes above and beyond to ensure that the customer fully understands the product and its function.

2 months ago

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Verified Customer

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Ardella IA

Everything from ordering to set up to use of the Mobile Help device has been amazing. Living in a rural area where cell service isnt the best and without a landline, we are very pleased that Mobile Help has the ability to ensure the safety of our Mom. Mobile Help has given us the peace of mind knowing she's in good hands.

2 months ago