Name: MobileHelp
Rating: 4.6

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Verified Customer

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Debb Walker Mobile, AL

Excellent for individuals that have a tendency to fall and are independent.

6 months ago

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Verified Customer

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Tony Chamblin Georgetown, KY

Everything as promised. They are good at checking in reguarly.

6 months ago

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Verified Customer

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George Taylor Jacksonville, FL

Promptness in response. Ease of testing the system. Assurance that someone is there 24/7.

6 months ago

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Verified Customer

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Patricia A Wilkerson Harold, FL

The system, the wrist ban, and the neck pendent all work well for me.

6 months ago

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Verified Customer

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C. Stanley Jacksonville, FL

Easy to activate / setup / great customer service

6 months ago

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Verified Customer

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Kelly E. Sedwick Galesburg, IL

Immediate help; products sent fast with easy instructions.

6 months ago

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Verified Customer

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Eileen Gavin Yakima, WA

The process for getting the equipment and the online and phone help in setting up was great.

6 months ago

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Verified Customer

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Sharon Linjala Missoula, MT

Fortunately, my husband hasn't had to use his alert necklace, but it's a compact unit that he doesn't mind wearing.

6 months ago

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Verified Customer

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Tanya Watson Riverview, FL

Calls right away to check if everything is good

6 months ago

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Verified Customer

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william woodrow Garrison Kenly, NC

from begin company was helpful, two after get a fall happen they help member work thing out.

6 months ago

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Verified Customer

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Cecile A Sinclair Sparks, NV

Great customer service, the salesman was very attentive to my needs and explained everything

6 months ago

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Verified Customer

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Kay Bajer Mesa, AZ

Good experience, responsive and competitive orice

6 months ago

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Verified Customer

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Ralph Ruehling Jackson, MO

From the few calls we've had, employees have been very professional and prompt with their calls and are very understanding when there have been false alarms.

6 months ago

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Michele Hashem Bethlehem, PA

Customer friendly, product works exactly as described

6 months ago

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Melinda Edmonds, WA

Customer service is always patient with my questions. They respond immediately when I call.

6 months ago

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Verified Customer

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Susan Phillips Marietta, TX

I feel very good. Knowing my mom is safe at all times. She loves the watch.

6 months ago

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Verified Customer

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Thomas Meditz Jackson, GA

had two false alarms, they were right on top of them

6 months ago

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Verified Customer

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Charles Lyle Chicago, IL

Works as promised, good customer service

6 months ago

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Verified Customer

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Lillian Colbaugh Harrison, TN

They have already shown how systems work as we get a call within minutes of the button being pushed and showed up at house once when couldn't reach persons on call list

6 months ago

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Verified Customer

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Elizabeth A Myers Simi Valley, CA

The mobile device the wrist device has gone of twice NY accident. The first time I was sweeping leaves out of the garage and it went off by its self. The second time it went off in its own while I was speaking on the phone. Then bade kept repeating call in progress and the mobile device whuch was upstairs said sending help. I had to go up stairs and speak to the rep and tell her dk not send and ambulance they wrist device went off in its own.

5 months ago

Reply from MobileHelp

Hi Elizabeth, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Verified Customer

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CAROL A WINDAU Crestview, FL

Need help and was told they dont come to home anymore which I was not told before ordering

5 months ago

Reply from MobileHelp

Hi Carol, We received your review and we apologize if the proper expectation was not set at the time of your order with us. Our systems do ship already active to allow for an easy self-setup once the package is received. A quick start guide is shipped with the equipment explaining how to turn the system On and run a test. Our Technical Support team is also available over the phone and always happy to help walk you through this. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Verified Customer

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Barbara Van De Giesen Albrightsville, PA

Pendant is too sensitive, goes off all the time.

5 months ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Verified Customer

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Mark Stumpf Auburn, WA

Brother will not wear fall-detecting pendant due to false alarms.

5 months ago

Reply from MobileHelp

Hi Mark, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 10th, 2022

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Verified Customer

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R. Drucker Wilmette, IL

Have never had to use service. Also clumsy to set up.

5 months ago

Reply from MobileHelp

Hello, We received your review and we happy to know that you have been staying safe and have not had to use our system for an emergency. However we do apologize for any issues you are experienced with the equipment setup. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to walk you through the setup and address any concerns you may have. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 10th, 2022

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Verified Customer

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pressmy button Souderton, PA

watch was defective. sent another one thats defective too

5 months ago

Reply from MobileHelp

Hello, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for assistance with resolving this issue? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 10th, 2022

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Verified Customer

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Kevin Exton, PA

Today my mother's mobile unit activated and she did not respond to the mobile help call. You properly activated local first responders and contacted the emergency contacts on her list (Thankfully she is ok). Unfortunately, when I called you for more info about what happened I was waiting for 23 minutes to get through. This is unacceptable.

5 months ago

Reply from MobileHelp

Hi Kevin, We received your review and we are happy to know that your mother is okay after this incident occurred. We apologize for the longer than normal wait times you experienced when attempting to get in back in touch with us after this incident. If you have not yet had a chance to speak with us, our Technical Support team will be happy to review the alert with you, and explain the best way to get back in touch with us in the future if this occurs. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Verified Customer