Name: Medical Guardian
Rating: 4.4

star star star star star

Mary L. Jones Las Cruces, NM

So far, so good!

8 years ago

star star star star star

Elnora Willis Lombard, IL

Veru pleased

8 years ago

star star star star star

Bill Decatur, AL

Great experience!

8 years ago

star star star star star

Norman montgomery Mountain View, CA

So far so good. Easy to get going.

8 years ago

star star star star star

Sidney Grant Sacramento, CA

Good service.

8 years ago

star star star star star

Kenneth L Miller Clinton Township, MI

Just purchased it yesterday. Service good so far.

8 years ago

star star star star star_border

Ron Janes Waco, TX

Easy and comfortable to deal with both chatting on computer and on the phone.

8 years ago

star star star star star

maureen Panama City, FL

Wonderful customer service!!!

8 years ago

star star star star star

Carla Haydt Gilbertsville, PA

Chris was very helpful and answered all of my questions.

8 years ago

star star star star star

MARIE CURTIS Salt Lake City, UT

THE INTERVIEWER WAS VERY NICE AND INFORMED

8 years ago

star star star star star

David W Schenk Tarpon Springs, FL

very pleased so far, lets see how good the product is ?

8 years ago

star star star star star_border

LoAnne w Lane Rincon, GA

Customer support was very nice an explained everything I needed to know

9 years ago

star star star star star_border

Judy Paxton Martin, TN

Consultant was courteous and answered all my questions. Was very helpful.

9 years ago

star star star star star

don f wallace Fletcher, NC

information was told to me in a very understanding way

9 years ago

star star star star star_border

Suzanne Herder Minneapolis, MN

The representative was informative and answered questions willingly.

9 years ago

star star star star star

Alice Orlando, FL

Great Experience. Very helpful and knowledgeable.

9 years ago

star star star star star

Paula Smith Pompano Beach, FL

Very helpful, compassionate and genuine.

9 years ago

star star star star star_border

L. Silver Bethel Park, PA

Got everything done in one call and Ed did wht it took to sign me up.

9 years ago

star star star star star

Tim Louisville, KY

quick response, answered all my questions...very impressed

9 years ago

star star star star star

nancy spear Bristol, RI

salesman on phone was very knowledgeable and accommodating

9 years ago

star star star star star

Rob Saint Augustine, FL

Very focused and considerate rep

9 years ago

star star star star star_border

Tom Kassulke Franklin, WI

Friendly advisor who gave pertinent and helpful information.

9 years ago

star star star star star

carmine West Palm Beach, FL

Vert goid sakesman knew what he was takibg about

9 years ago

star star star star star

Sally Osier Lodi, CA

Excellent!!

9 years ago

star star star star star

Warren C. Fort Mill, SC

Jim was very helpful and patient with all my questions.

9 years ago

star star star star star

Stephen Purvis Roseville, CA

The service was excellent!

9 years ago

star star star star star_border

Velma Milam San Antonio, TX

Jessica was very helpful in getting us set up and explaining everything.

9 years ago

star star star star star

John Creamer Bumpass, VA

Great service

9 years ago

star star star star star

cheryl Drexel Hill, PA

Happy with service

9 years ago

star star star star star

[email protected] Colorado Springs, CO

excelllent service; great follow up.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brenda Orlando, FL

I can't even open the lock. I can't use it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Brenda. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Mar. 30th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Alicia Henrikson Mentor, OH

Did not follow up with me on low battery

1 year ago

Reply from Medical Guardian

Hi Alicia Henrikson, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 9th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Cerita Wilder Lithonia, GA

the watch is too big for my arm i can not wear it

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Janice Boyd Goldston, NC

The system for setting up my medical alert is difficult!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Inez west Louisville, GA

I did not use it . Not usable in this area at this time.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gabe lannon Venice, FL

Because the sales person lie about the service

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James Michael QUINT Bend, OR

have requested a phone call with no response.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nicole Nardella Carmel, NY

The system goes off when my mom does not need assistance.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Addie Takaichi Ventura, CA

My husband fell and died on day 3 of wearing the necklace.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kenneth Kone Essex, MD

It keeps coming off. It won't stay around my neck

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

john connor Bennington, NH

no battery backup in case of power failure

3 years ago

Reply from Medical Guardian

Greetings and thanks for your review. When using a home based system they have back-up batteries in the event of a power outage and the duration that battery depends on usage and which home-based system you are using. Then our mobile based systems having varying battery life durations based on usage. If you'd like to learn more about your device then please contact us at 1-800-313-1191 and thanks again for your review.

Feb. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Cynthia Beaver Dam, WI

It's very handy and you can keep it with you all the time.

3 years ago

Reply from Medical Guardian

Greetings and thanks for your review. We are glad you like the product, and that you are using our service to help maintain your peace of mind. If there is anything we can do to earn your 5-star satisfaction please let us know, and have a great day!

Feb. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ellen

Emergency calls unanswered or take a long time to answer.

3 years ago

Reply from Medical Guardian

Hello, Ellen. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 22nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Meri Noyes Saint Johnsbury, VT

It is very heavy on my neck and gives me a headache

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alexandria

I don't like that I can't take it out of the house.

4 years ago

Reply from Medical Guardian

Hello, Alexandria. Thank you for your feedback! We have other devices available which might better suited for you if you need a mobile device. We'd be happy to give you a call to discuss this with you. We're going to send you a private message to obtain your contact details. Additionally, you can also call us at (800) 313-1191. Thank you for choosing Medical Guardian!

Apr. 2nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Daniel Meza

Was told a member of MG would call me. It never happened!!

4 years ago

Reply from Medical Guardian

Hello Daniel, thank you for your review. We apologize if you did not receive a call back yet. We will give you a call back now and leave a message if necessary. Thank you!

- The Medical Guardian Team

Mar. 6th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Hubert Eddleman

Did not respond to request for return label

4 years ago

Reply from Medical Guardian

Hello Hubert, thank you for your review. We'd like to take a look into what happened with your return label. We're going to send you a private message for your contact details. Thank you!

Oct. 9th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary o''Brien Sun City, AZ

Horrible customer service. Canceling my account.

4 years ago

Reply from Medical Guardian

Hello Mary, thank you for your review. Could you please provide us more information on your experience? We will send you a private message to get your account information. Your feedback is very appreciated. Thank you.

Oct. 7th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Yvonne Tomayko

The installer did not explain anything, he was rude.

4 years ago

Reply from Medical Guardian

Thank you for your review Yvonne. We'd like to obtain more information from you and investigate the issue. We're going to send you a private message to get your contact details. Thank you!

Sep. 5th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Ellen Ratner

because it is way too expensive for what you get

4 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Aug. 7th, 2019