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Medical Guardian

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8.9

Overall Score

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su West Hempstead, NY

I don't trust companies that refuse to list the cost of their services. I don't want to call and get a sales pitch so looking elsewhere, thanks.

5 years ago

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Reply from Medical Guardian

Su, thank you for the feedback. We understand the desire to investigate for yourself and make decisions based on your findings. With that in mind, we would like to refer you to a section on our main website, This product comparison page offers detailed information about our entire product line, including base monthly pricing. Don't hesitate to reach back out if you have any other questions or concerns. Have a great day.

Sep. 18th, 2018

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Elaine Rosetti Compton, CA

Good service. Prompt. Information provided.

5 years ago

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Shirley Grimm Richardson, TX

Salesperson and customer service have all been very helpful .

5 years ago

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jeanette walker Los Angeles, CA

I never heard back from you after I requested information! This does not give me much faith in your company. Jeanette Walker

5 years ago

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Reply from Medical Guardian

Betty thank you for reaching out. We are not sure why you did not receive a call and apologize that this was the case. We understand that this would cause you to question your faith in our company. We absolutely want to get to the bottom of this. So we can better research your particular situation, would you be willing to help us out by providing some additional information? Any information shared in your response will not be posted publicly. If you could provide us with the phone number you used to reach out to us, we will investigate your concerns. We hope you have a good day!

Jul. 31st, 2018

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Jean Salmon Newport, OR

I arranged a unit from them, gave my credit card info etc. Was told I would receive it in a week. It is now over 3 weeks and still nothing.

5 years ago

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Reply from Medical Guardian

Jean, thank you for reaching out. We apologize for the delays you have experienced. We see that you spoke to our Customer Care team about your concerns and that you were provided the tracking number for your device. We will be in touch again shortly to discuss your situation further.

Jul. 31st, 2018

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Betty Johnson Monticello, MN

I never received a call. I keep my phone with me the majority of the time and I do have voice mail. So I have no idea why it is considered best.

5 years ago

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Reply from Medical Guardian

Betty thank you for reaching out. We are not sure why you did not receive a call and appologize for that confusion. We would like to look into your situation further to see if we can determine what occurred. So we can better research your particular situation, would you be willing to help us out by providing some additional informaiton? Any information shared in your response will not be posted publicly. If you could provide us with the phone number you used to reach out to us, we look into your case more thoroughly. Thanks again for reaching out and we hope you have a great day.

Jul. 31st, 2018

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Tommy Joe Nelson Killen, AL

used call button two times and worked as needed

5 years ago

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donna turney

employees were affecient. timely delivery

5 years ago

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JACK GATES Portland, OR

much lower cost you need to check them out

5 years ago

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marian mccauley Williamsport, MD

Fast serice and very fast to get them if anything happen

5 years ago

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Falcon

Convenient, like the way the service travels with you.

5 years ago

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Lisa

Easy set up, customer service rep was very pleasant

5 years ago

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Kim

I had great service and caring customer service.

5 years ago

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kathy

She had answers to my questions and was very helpful.

5 years ago

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Jackie S.

Easy to install system, great customer service.

5 years ago

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Delina Millsaps Snow Camp, NC

Customer service very helpful and friendly.

5 years ago

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Dennis D Disler Fort Wayne, IN

it let you know when to replace your battery and charge your phone

5 years ago

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Awesome Product, Amazing Service! Elkton, MD

Excellent sales and service. Went above and beyond.

6 years ago

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Robin Elyria, OH

First Contact took down wrong information. Had to call the next morning to straighten the order out completely.

6 years ago

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Reply from Medical Guardian

Robin, thank you for your feedback. We take your concerns very seriously and would like to look back at your initial sales experience that you mentioned here. Would you help us in identifying your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

May. 17th, 2018

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Daughter of customer Walla Walla, WA

The customer service staff has been excellent but we've had difficulty with devices.

6 years ago

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Reply from Medical Guardian

Thank you for the review. We are sorry to hear that you were having device issues, though we are happy to hear that your customer service experience has been satisfactory. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your parent's full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

May. 18th, 2018

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Mary Crawford Socorro, NM

I just joined and they have been very helpful'

6 years ago

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Please call me! Springfield, VA

I contacted your organization to inquire about getting assistance for my 93 year old father. I do not remember getting a phone call back.

6 years ago

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Reply from Medical Guardian

Thank you for reaching out. We apologize for the inconvenience we may have caused. We would absolutely love to give you a call about your father. Would you be willing to provide us with a bit of additional information to do so? Please provide your name and phone number as well as your father's name an phone number and we will be in touch. Any information provided in your response will not be posted publicly. Have a great day!

May. 2nd, 2018

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Vivian Millsboro, DE

They respond quickly when the alarm is pushed.

6 years ago

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satisfied Cincinnati, OH

They were very informative and helpful on my first inquiry

6 years ago

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Karen Pauls Valley, OK

We have to stand within 3 feet of the transmitter and scream for them to be able to hear us. No solutions from the person we talked to on the phone

6 years ago

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Reply from Medical Guardian

Karen, thank you for the feedback. We're sorry that you were unable to get your issues resolved when you last spoke with a member of our team. We would like to see if there is anything else we can do to help you out here. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user, their address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and have a great day!

Apr. 24th, 2018

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Roy

Best for the money,with complete service.

6 years ago

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Pebby B Topeka, KS

Other reviews and great customer service experience

6 years ago

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Milly Kruper Phoenixville, PA

Very professional, prompt and helpful I needed them.

6 years ago

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Geraldean Small Tazewell, TN

At 66 living alone ,I don't feel alone if anything happens

6 years ago

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Honest Kerrville, TX

I have just got my device and so far I am happy with it and staff I talked too

6 years ago

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Dolores Ott Ladera Ranch, CA

Very helpful instructions & personal phone interchange

6 years ago

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Cindi Bremkamp Canton, OH

Pleased with product and easy access to customer service

6 years ago

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Newbie Inman, SC

The phone staff was Extremely courteous and knowledgeable

6 years ago

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Greg Simpsonville, SC

Ease of purchase, POC associate, delivery of product

6 years ago

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Dave Robbins, NC

I just wanted the $ amount. Not a load of phone calls etc. I wanted it when I filled out the questions. All I wanted was the quote.

6 years ago

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Reply from Medical Guardian

Hello Dave, we apologize for your recent sales experience. We would like to review this issue and have someone reach out to you to provide a quote. Please reply with your full name and phone number. Any information you provide will not be posted publicly. Once we receive this information, we will reach out to you shortly. Thanks.

Apr. 10th, 2018

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Mallory McOmie Carpio, ND

Theyve been absolutely helpful and patient

6 years ago

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Terry Porter

They make it easy to monitor falls and assist taking care of my loved one.

6 years ago

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Linda brock Coos Bay, OR

Everrytthing is and was like we were told

6 years ago

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JoAnn Sparks Lakeland, FL

The plan covers all my needs and simple to use

6 years ago

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john Hickory, PA

low cost, easy installation and activation, reliable

6 years ago

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J Martin Glide, OR

They offer everything we needed for a reasonable cost

6 years ago

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Charles East-Home Office

New user. Responds quickly even on false alerts.

6 years ago

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Kristin P

Very helpful customer service and great product

6 years ago

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Carol Kingsland, GA

Professionalism, thorough (detailed information)

6 years ago

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SCOTT BOLDEZAR Oak Creek, WI

EXPLAINED EVERYTHING VERY WELL DID NOT HAVE TO ASK

6 years ago

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joy somers Lake City, MI

very easy to set up and everyone is very helpful

6 years ago

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Ruth A.Hull Arvada, CO

It is the best life line that I have ever used.

6 years ago

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Mitch Des Moines, IA

Thorough explanation of service and process

6 years ago

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Anonymous Arlington, TX

Easy to set it up and the bracelet is also water proof.

6 years ago

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S Orcutt Madera, CA

Everyone has been so understanding and kind

6 years ago