Name: Medical Guardian
Rating: 4.4

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Satisfied Customer Fort Worth, TX

Immediate assistance in response to an equipment issue.

6 years ago

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Marian Sogluizzo Lady Lake, FL

Am a new customer. Just was activated. So far am very satisfied.

6 years ago

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Cheryle Tate

I received three units before it was correct . Very disappointed . The only reason I am keeping is because I have paid 1 year. paid a

6 years ago

Reply from Medical Guardian

Cheryle, we apologize for the frustrating experience you had in getting set up with the correct unit. We would like to look further into the issues occurred here, but we are unable to locate your account with the provided information. Would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide the full name of the device user and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Feb. 23rd, 2018

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Gail Fairview, NC

Product was as described and arrived on time.

6 years ago

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Scott Shell Knob, MO

The rep was very kind and very helpfull.

6 years ago

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olde one

Quick, Pleasant, Efficient delivery and set up.

6 years ago

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Michael Matyasec Hickory Hills, IL

ease of installation, quick response of human monitors

6 years ago

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Frank K Bethany, LA

Easy to set up and customer service was excellent

6 years ago

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krinlynn Saint George, KS

was not impressed fully with information; seemed to want the sale more than providing facts.

6 years ago

Reply from Medical Guardian

Krinlynn, thank you for reaching out. We appreciate your feedback. So we can better research your particular situation, would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide the user's full name and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Jan. 31st, 2018

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Dee Bradenton, FL

Smooth process and no need for landline phone.

6 years ago

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I can't remember Puyallup, WA

High quality device and easy to understand

6 years ago

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rhonda Columbus, OH

easy to use; helpful people, it does what it's supposed to

6 years ago

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Frank

Responded immediately to a fall recently.

6 years ago

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Beverly Chattanooga, TN

Pleasant and helpful sales and administrative staff.

6 years ago

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Kathy Dalgren Pearson, WI

I don't like the fact that I have to recharge it for 4-6 hrs every day

6 years ago

Reply from Medical Guardian

Kathy, thank you for the review. We have a new device, the Active Guardian that features significantly improved multiday battery life compared to your Mobile Guardian. Please feel free to reach back out, either by responding directly to this message or by calling in to speak with a member of our Customer Care team at 1-800-313-1191, to learn more. The Customer Care team is available Monday-Friday, 9AM-9PM EST and Saturday-Sunday, 9AM-5PM EST.

Jan. 15th, 2018

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Ethel Alpena, MI

Christine very infomative on phone explaining the system

6 years ago

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Janice Moreno Valley, CA

Person who followed up was personable and willing to answer my questions.

6 years ago

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Holly Temecula, CA

Great sales representative, easy installation

6 years ago

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WilliamKadis

Do not have long enough to rate but when button is pushed the voice does not come on right away and in an emergency seconds count.

6 years ago

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Merrill Flower Mound, TX

they have given rapid response on two fall indicators

6 years ago

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Georgie Brokaw Warrenton, MO

There was a delay or miscommunication on delivery. All else very good.

6 years ago

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Goodyear Goodyear, AZ

Knowledgeable and great customer service.

6 years ago

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Joe Weber Taylors, SC

The plan is perfect for me! cost and coverage

6 years ago

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Carol Beroth

Very hard to cancel. Charge upfront. Need packing label, 10 days later don't need label but wont be reimbursed for shipping.

6 years ago

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Robin

Takes days to get through on a telephone for customer service and then when you speak to someone they don't know what they are doing. Horrible.

6 years ago

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Lillian

Unfortunately, I needed the alert system the day after it arrived. It took so long for the alert to connect to someone that I ended up calling 911.

7 years ago

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Heidi Frederick Enumclaw, WA

This was very fast and easy as well as affordable.

7 years ago

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Donna fliegler

Just installed yesterday. So far, so good.

7 years ago

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Ann L. Aron Fort Collins, CO

The service was excellent and delivery was prompt.

7 years ago

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Brenda Stanwood, WA

East set-up and excellent customer service.

7 years ago

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Marjorie Clifton, TX

I haven't used this, but it's there if I needed.

7 years ago

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Ellen Zoll Camp Hill, PA

I purchased the GPS one. Very satisfied so far.

7 years ago

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Angela M. Carter Furlong, PA

Very good service. The lady explained wverything clearly and was accurate.

7 years ago

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John Bean Redlands, CA

Good service for the price. Easy to use and it goes anywhere.

7 years ago

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Cindy Granato Plano, TX

I was told this would be delivered to me on June 17th and according to the shipping track it is to be delivered on June 20. Still waiting

7 years ago

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Nicole Pearson Carlisle, PA

Very happy. It got there quickly.

7 years ago

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CLAUDE Roslyn Heights, NY

Good experience with sales representative and activation process

7 years ago

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Jackie South Windsor, CT

Delivery and setup service were excellent!

8 years ago

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Jane taylor Rancho Cucamonga, CA

Excellent servicel

8 years ago

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David Hollister Temple, TX

Everthing was great.

8 years ago

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Brenda Wright Chambersburg, PA

knowledgeable and curteous

8 years ago

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DL Rome Windsor, CT

Excellent service

8 years ago

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Gary D Will Woodburn, OR

Very good and answered all my questions.

8 years ago

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Caroline Wasser Tustin, CA

Great experience

8 years ago

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Janet Clanton Sallisaw, OK

Very courteous and helpful.

8 years ago

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robert holzman Portland, OR

Very unhurried and clearly presented

8 years ago

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Mary Marietta, GA

The young man who helped me with activation was extremely helpful.

8 years ago

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Lois Leonard Apopka, FL

awesome

8 years ago

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ann white Pensacola, FL

it was great

8 years ago

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Wm.R.Williams Perrysburg, OH

Everything perfect to date, awaiting delivery.

8 years ago