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Medical Guardian

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8.9

Overall Score

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Paul Canton, NC

Easy to work with everyone -from purchase to activation of device

5 years ago

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Linda Indianapolis, IN

It met all my expectations. It gives me peace of mind that y mom will be ok

5 years ago

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Kathy Lawson Saint Augustine, FL

Device won't work. Been on phone a few times to rectify. Supposed to call back today. No call. I am very disappointed!!!

5 years ago

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Reply from Medical Guardian

Kathy thank you for reaching out. We are sorry that you've had difficulty getting your device working properly and also if you had not heard back from our team about your concerns. We would like to look into your situation further and see if we can help you out. So we can better research your particular situation, would you be willing to help us locate the account in question? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user, their address and phone number, we can look into your situation more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

May. 18th, 2018

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Ana Morton Grove, IL

Thankfully I have not needed to use it. But I love the safe feeling and I liked the easy startup

5 years ago

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mf Des Moines, IA

Its was so easy to set up and the customer service was awesome

5 years ago

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Roselyn Allred Ruston, LA

My husband is disabled, and he feels much safer, when Im at work.

5 years ago

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not sure yeat Bentonville, AR

Just received it and setting up was easy. Contact was made. so far, so good

5 years ago

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John K Saint Paul, MN

People are good, my guardian seems to be working, reasonably priced as compared with others

5 years ago

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Dennis Newport, OR

takes to long to get a person on the system. I put my moniter on the charger and when I used it was dead.

5 years ago

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Reply from Medical Guardian

Dennis, thank you for the review. Regarding response time for your unit, under typical circumstances, you should get a response from one of our highly trained operators in under 60 seconds. If that is not the case, we would like to troubleshoot your device. Regardless, it sounds as though you are having issues with either your battery or your charger, so we would like to see if we can look into your situation. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out to troubleshoot. Thanks again for reaching out and we hope you have a lovely day!

Apr. 24th, 2018

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WorcestershireCat Dunn, NC

Excellent communication. Easy equipment setup. Fairly priced.

5 years ago

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Great so far... Buffalo, NY

Great service so far, just got it going today but customer service has been great.

5 years ago

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Holderman Idabel, OK

So far so good. I expect that the service after the sale will be the same

6 years ago

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Mary Lou Aberdeen, MD

The young man that talked with me was really helpful and was really concertned

6 years ago

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joan Beihl

Since,I only have this unit a few days,I cannot evaluate its worth,but I am happy to have it as my companion.

6 years ago

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Judy Downing Phoenix, AZ

Haven't received it yet, am waiting,but all reviews I read A OK

6 years ago

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Lon lacey Culpeper, VA

Quality product and excellent personnel re questions and registration.

6 years ago

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Mary Hutchinson, MN

Most everything was fine. I felt it was too easy to accidentally press the button.

6 years ago

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Mary Hamlin Bremerton, WA

So far its ok. Seems like they are slow to respond on the test calls & a static connection at first.

6 years ago

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Reply from Medical Guardian

Hello Mary, we are sorry to hear about your Mobile Guardian connection issue. Under normal circumstances the response time after an alert takes 60 seconds or less. We will have one of our Customer Care Specialists reach out to you shortly to troubleshoot your static and connection issue. We appreciate your feedback.

Apr. 4th, 2018

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Jerry Rose Sherman Oaks, CA

The way that there customer service responded to my questions.

6 years ago

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David S.

Good followup however I never received the email explaimimg the devices offered nor costs. Yet I received a thank you email.

6 years ago

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Reply from Medical Guardian

Hello David, we appreciate your feedback. We are working on improving our customer experience as we are growing. We would like to answer any questions you may have about the service you are receiving. If you would like we can have one of our Customer Care Specialists reach out to you or you can reply directly to this email. In order for us to assist you, please reply with your full user name, address, phone number, and any additional questions. Any information provided will not be posted publicly.

Mar. 27th, 2018

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Chase-Blakely Minneapolis, MN

So far everything is as promised and they are very professional!

6 years ago

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Lou

you thought of everything that I could possibly need in case of problem.

6 years ago

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CharlottePatterson

I wish I had gotten a necklace instead of 2 bracelets. The bracelets are bulky and uncomfortable.

6 years ago

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Reply from Medical Guardian

Charlotte, thank you for reaching out. We will be reaching out shortly to resolve this situation for you!

Feb. 20th, 2018

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PatriciaMesser

Have had no problem. Always received timely answers to questions.

6 years ago

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Renee White, GA

Easy to get up and running. Customer service was excellent.

6 years ago

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Phyllis Baldwin, NY

Customer service reps (salesperson also) are professional, pleasant and helpful

6 years ago

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Paula Warsaw, IN

They were very efficient and helpful in explaining their products.

6 years ago

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Elaine Auburn, WA

I appreciated the excellent customer service and the Simplicity of the device

6 years ago

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Steve Pharr, TX

Good service, excellent range to the base station and quality product.

6 years ago

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Lori Casey / Ruth Fromm Lima, OH

It took me 30 min. On hold befor I got anybody to help with customer service I SURE HOPE THAT IF MY MOM HAS AN EMERGENCY IT WON'T TAKE THAT LONG.....

6 years ago

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Reply from Medical Guardian

Lori, thank you for reaching out. We apologize for the difficulty you experienced when reaching out to our Customer Care team recently. We have been experiencing high call volume as of late. Rest assured that in an actual emergency, we prioritize answering speed. Our highly trained emergency response operators work out of multiple locations to ensure that we are on the line as quick as possible in an emergency situation 24/7. Feel free to reach back out, you can even reply to this message, if you have any additional questions about the emergency response process.

Jan. 24th, 2018

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J Bishop Henderson, KY

Very responsive - extremely courteous and friendly employees

6 years ago

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CAE Indianapolis, IN

It took almost an hour to activate ---- Sometimes it disconnects from the wi-fi and is not active for a period of time.

6 years ago

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Reply from Medical Guardian

Cae, thank you for reaching out. We would like to look into your technical issues to see if we can help resolve the issues you are experiencing. Would you mind helping us locate your account? So we can better research your particular situation, would you be willing to help us locate your account? If you wouldn't mind sharing some information via the email address , this could help us locate your account. Any information you share in your won't be posted to . If you could provide your account number (on the Service Agreement we sent with your unit), or full name and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Jan. 15th, 2018

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Peg MacMunn

most knowledgeable customer service group I've ever worked with.

7 years ago

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Georgia Ouellette Ocala, FL

Pleased with all. I would recommend this company and product to everyone

7 years ago

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Harriet Hartl Del Mar, CA

Everything has been good so far. We haven't had any problems at all. I would give it a 9 out of 10.

7 years ago

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Cheryl solow Naples, FL

It was easy and the man was very helpful answering all my questions

7 years ago

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rchoyce Pinellas Park, FL

your folks made it easy and simple to install the device, I appreciate that!

7 years ago

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Cindy Kracus Flohre Dayton, OH

Cindy Kracus Flohre Sales people didn't explain in depth should have been given contract first before purchase. Will probably return it for a refund

7 years ago

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Jerry D Bidle Valrico, FL

Everyone was kind and patient with me and answered all questions to my satisfaction

7 years ago

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Eileen Myrtetus West Grove, PA

Customer service and delivery was punctual and very supportive

7 years ago

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Joseph Martin Flemington, NJ

Setup was quick and easy and the staff were very helpful and polite.

7 years ago

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Judith Markgren Rice Lake, WI

Thank for listening to me and reminding me what I ordered your product in the first place.

7 years ago

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Patricia hess Appleton, WI

My order arrived in 4 days, directions were very Precise and easy to do.

7 years ago

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Sharon Mckee Findlay, OH

Love this medical alert and 100% confident it will be there if ever needed.

7 years ago

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Carl Maron Roseville, MI

During the test I could not understand the person on the other end. I ware hearing aids and my hearing is very poor. If this does not improve I will have to cancel.

8 years ago

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Joel Twardokus Ankeny, IA

Everyone was very helpful & mirrored back to me everything we talked about!

8 years ago

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wanda w moser Brevard, NC

I was able to connect the equipment OK. There is a lot of static which I expect to be cleared up when I have time to call for help.

8 years ago

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Evelyn Berkey Englewood, CO

Great help in understanding the program and good follow-up and helping us get the right product.

8 years ago

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beatrix brownfield San Diego, CA

Representative courteous, informed, helpful -- excellent customer service

8 years ago

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belen Tampa, FL

attentive, polite, all my questions were answered to satisfaction.

8 years ago