Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Ken Dacas Charles City, VA

The base station when used blew out the phone line. Internet provider did not cover area of user.

6 years ago

Reply from Medical Guardian

Hello Ken, we are sorry to hear about experience with one of our units. We would like to research this issue. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. We appreciate your feedback.

Apr. 10th, 2018

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Mrs. S

I accidenatlly pressed my button once - took them over 3 minutes to respond

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We would like to take a look at your concerns with regards to your response speed when you push your button. Would you be willing to provide us your full name, address and phone number to help us identify your account? Any information shared in your response will only be shared with Medical Guardian and will not be posted publicly. We appreciate the feedback. Have a lovely day!

Apr. 3rd, 2018

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Granny

You need to answer the alert faster .. takes forever to get to a person

6 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your recent experience with our unit. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. Please reply with the full user name, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. Thanks!

Apr. 3rd, 2018

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David

they have made contact one time in 4 years.

6 years ago

Reply from Medical Guardian

David, thank you for the review. We are actively looking for ways to be better interact with our customers based on the feedback of customers such as yourself. Please feel free to reply directly to this message with any questions or concerns in the meanwhile. Have a great day!

Apr. 5th, 2018

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MRS NORITA PIERCE

THE ONLY TIME I NEEDED IT ,,,THEY DIDN'T ANSWER FOR 10 MIN. MY DAUGHTER TOOK ME TO ER

6 years ago

Reply from Medical Guardian

Norita, thank you for reaching out. We, first of all, want to say that we hope are doing well after the situation you described here. We take your safety seriously and we would like to look into your concerns. A member of our Customer Care team will be reaching out to troubleshoot your device and to ask you a bit more about the incident in question. Have a lovely day!

Apr. 3rd, 2018

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chelle wood

poor trasmission time but rescue response time was good

6 years ago

Reply from Medical Guardian

Hello Chelle, we are sorry to hear about your recent experience with our unit. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. Please reply with the full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information, one of our Customer Care Specialists will reach out to you shortly. We appreciate your feedback.

Apr. 4th, 2018

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Anon Battle Creek, MI

Have had a few false alerts and it was handled well.

6 years ago

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mo Long Beach, NY

it was always alerting me ...detecting a fall that didnt occur..made me nervous

6 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your experience with our fall detection pendant. We would be happy to assist you with your concern. If you would like one of our Customer Care Specialists can reach out to you shortly. Please reply with the full user name, address, and phone number. Any information provided will not be posted publicly. We appreciate your feedback.

Mar. 27th, 2018

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Jbc Jacksonville, FL

No online or cell app for my family to check on me

6 years ago

Reply from Medical Guardian

Thank you for the review. We are actively looking into ways that we can provide additional functionality to our devices and will take your feedback into consideration. Have a great day!

Mar. 30th, 2018

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c. borgmeyer Palm Beach Gardens, FL

the device is large and prone to accidental pushing buitton

6 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your issues with your device. We have other unit options that may meet your needs. We will have a Customer Care Specialist reach out to you shortly to discuss your Premium Guardian unit. We appreciate your feedback.

Mar. 26th, 2018

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rob Saratoga, CA

some questions get unresolved--would help to have a visit

6 years ago

Reply from Medical Guardian

Hello Rob, we would like to answer any questions you may have. One of our Customer Care Specialists can reach out to you shortly. If you are interested, please reply directly to this review with your full name, address, and phone number. Any provided information will not be posted publicly. Thanks for the feedback and have a great day!

Mar. 26th, 2018

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Marjie Salisbury, MD

Could be a marvelous devise, but the technical people need much improvement

6 years ago

Reply from Medical Guardian

Marjie, thanks for the review. We would love to hear a bit more about your experience with our Customer Care team to see if there is any way we can improve your experience. Would you help us in locating your account so we can reach out? If you provide us with the full name of the user, their address and phone number, we will reach out to discuss your concerns. Thanks again for the feedback!

Mar. 22nd, 2018

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Anonymous Skokie, IL

Takes too long for them to call when button pushed

6 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your experience getting connected to an Operator. Typically it takes 60 seconds or less to connect with one of our Operators. If you are experiencing a longer connection time we would like to speak with you to resolve this matter. If you are interested, please reply directly to this review with the user's full name, address, and phone number. Any provided information will not be posted publicly. Thanks for the feedback and have a great day!

Mar. 26th, 2018

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Gale San Marcos, CA

deducting more from my acct. than was promised when I signed up

6 years ago

Reply from Medical Guardian

Gale, thank you for the feedback. We would like to look into your billing situation more closely. Would you help us in locating your account so we can investigate this issue for you? If you provide us with your full name, address and phone number, we will look into this for you. Thanks again and have a great evening.

Mar. 22nd, 2018

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cgtjt Evans, GA

Took 20 minutes for any help. 911 took 5 minutes for help

6 years ago

Reply from Medical Guardian

Thanks for the feedback. First of all, we hope that everything is OK after the incident you are describing here occurred. We would like to look into your situation further to see exactly what happened during the incident you are discussing here. Would you be willing to provide us with some additional information so we can reach out and discuss further? Any information shared with Medical Guardian in your response will not be posted publicly. If you are able to provide the full name of the user, their address and contact number we will reach out. We thank you again for the review. Have a great day.

Mar. 14th, 2018

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john17s Farmingdale, NY

slow answering wrist alarm strap to short

6 years ago

Reply from Medical Guardian

John, thank you for reaching out. As far as your wristband's length, you do have the option of swapping out the band for a custom one. Watch repair shops can often help with this process. With regards to response time, you should expect a response time of under 60 seconds under normal conditions. If this is not the case, we would like to research your particular situation further. Would you be willing to provide us the full name of the device user as well as their address and phone number? Any information shared in your response will only be shared with Medical Guardian and will not be posted publicly. We appreciate the feedback. Have a lovely day!

Mar. 14th, 2018

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Debbie Elkins Park, PA

Does not fulfill all needs. Find neck fob uncomfortable.

6 years ago

Reply from Medical Guardian

Debbie, we thank you for reaching out. We want to make every effort possible to meet your expectations and would like to see if we can find a better fit for your needs. Would you be willing to help us locate your account so we could reach out? Any information shared in your response will not be posted publicly and will only be shared with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we will reach out to discuss. Thanks again for the review!

Mar. 14th, 2018

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Anonymous Chincoteague, VA

Find it too heavy & bulky and the lights flashing quite a bit.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We offer multiple products here at Medical Guardian and may have another product that will meet your needs better. So we can best assist you, would you help us locate your account? Please reply directly to this message with the name of the user, their phone number and address. Any information provided will not be posted publicly and will only be shared with Medical Guardian. We appreciate the feedback!

Mar. 13th, 2018

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Debbie Snelling, CA

Stopped functioning right before I sent it back

6 years ago

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Juanita Green Mt. Dora, FL

The customer service is very good, and they are really prompt, I like the service.

6 years ago

Reply from Medical Guardian

Juanita, thank you for the review. It seems that you are happy overall with our service. We aim for five-star reviews. Is there anything we can do to earn a five-star rating from you? Thanks again for reaching out!

Mar. 9th, 2018

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noname Lecanto, FL

Good response but slow to pick up the signal.

6 years ago

Reply from Medical Guardian

Thank you for the review. We're happy that you are pleased with the overall response you are getting with your unit. With regards to response speed, you should expect a response in under one minute after pushing the button is pressed. If this is not the case, we would like to have a member of our technical support team have a look at the device. Would you be willing to help us identify your account? Simply reply to this message with the full name of the device user as well as some identifying information (address and phone number), so we reach back out. Any information shared will only be provided to Medical Guardian and will not be posted on . Thanks again!

Mar. 7th, 2018

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Helen Deneff Sacramento, CA

I've never used it, it's all just ok.

6 years ago

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MarvinGranger

Have not used since December 2017. Tried to notify company to end service but no response.

6 years ago

Reply from Medical Guardian

Marvin, thank you for reaching out. We will have a member of our Cancellation department reach out to help you out.

Feb. 28th, 2018

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Rose Hollemans Grand Rapids, MI

I used it when I fell and they were very prompt. They were very quick, kind, and capable.

6 years ago

Reply from Medical Guardian

Rose, thank you for the kind words. We aim for five-star service with our customers. Is there anything we can do to earn a five-star rating from you? Thanks again for reaching out.

Feb. 23rd, 2018

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Jack Wray Ottawa, KS

We could not use this product to our satifaction. They will not refund our money

6 years ago

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Grace Axer Dayton, OH

I have not had any problem. I keep the necklace on during the day and on the night stand at night.

6 years ago

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No name Scottsdale, AZ

After my calling for a test on the system, there was a 3-4 minute wait for operator to answer.

6 years ago

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William Durfey Rising Sun, MD

Poor voice recording, very hard for first responders to understand what's going on

6 years ago

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Wayne McGee Richmond Hill, GA

The string attached to sensor appears cheap and low rent!?

6 years ago

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Southern Maryland User Lexington Park, MD

gps component seperate from pendant is a nuisance.

6 years ago

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Garnette Nashville, TN

cannot access help if main unit is not nearby

6 years ago

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Patricia Crowley San Francisco, CA

The romote does not work. The bracket was not sent although I ask for it. I called and it was sent.

6 years ago

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Catherine H

Would like a better way to see invoices

6 years ago

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Marvin F

I cannot figure out how to terminate the service. It does not appear to be convenient in any way,

6 years ago

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Bart Harris Dallas, TX

When I first got it I tested it, I had test and call. The rep was okay.

6 years ago

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Verified Customer

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Carolyn S Columbia, SC

I like how easy it is to wear the device and the comfort knowing I’m safe.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Carolyn S. We appreciate you being part of our growing community. All the best and stay well and safe.

May. 10th, 2023

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Clifford Los Angeles, CA

it wears well and really does not feel like i’m wearing it.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Clifford! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

May. 4th, 2023

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Charlene Strasburg, CO

The unspoken fees and extra charges for "fall alert" as it being a major reason to have this should be included

1 year ago

Reply from Medical Guardian

Hi Charlene, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

May. 3rd, 2023

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Beverly Atlanta, GA

She was able to help me locate a lost pendant. That was a great help.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Beverly! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

May. 3rd, 2023

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Bernard Pestyner Delray Beach, FL

The equipment met my needs and was compact. There price for the service was competitive

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bernard Pestyner! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Apr. 13th, 2023

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Barbara Mount Laurel, NJ

Great customer service and we love the peace of mind it gives us

1 year ago

Reply from Medical Guardian

Thank you, Barbara. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 12th, 2023

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Carol Spring, TX

It is very reassuring to know that help is only one click away.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Carol! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 29th, 2023

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Barney Wilson Modesto, CA

Cannot transfer ownership to another person. Can transfer services but the new person has to buy a new devise

1 year ago

Reply from Medical Guardian

Hi Barney Wilson, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 30th, 2023

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Larry Carthage, MO

It is small and they are very efficient to answer the call button.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Larry. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 9th, 2023

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Randee Slingerlands, NY

The representative was very knowledgeable. He knew just what I needed.

1 year ago

Reply from Medical Guardian

Hello Randee, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 3rd, 2023

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Stephen Smerker Rancho Cucamonga, CA

Help was available when I needed it. I am quite satisfied with the device.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Stephen Smerker. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 3rd, 2023

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Lorraine San Antonio, TX

Having the Medical Guardian staff stay on the line till the ambulance arrived.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Lorraine! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 23rd, 2023

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Ethel Waxahachie, TX

Had problem with staff being able to hear my mom with first one. Sent another one. All is good for now.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 22nd, 2023

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Chris Davis Londonderry, NH

She was very understanding and easy to talk to. she resolved my complaints fast.

1 year ago

Reply from Medical Guardian

Thank you, Chris Davis. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 15th, 2023

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Andrea Lasseter Perry, GA

Have not had to call. Company checks in, keeps in touch frequently.

1 year ago

Reply from Medical Guardian

Thank you, Andrea Lasseter. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 7th, 2023