Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Sophie

Quick response when I test the device. Haven't had any issues so far but it is reassuring to know someone is there when I need help.

5 years ago

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Verified Customer

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Anonymous

I figured out that they had my address wrong when I tested the device. They were very helpful and changed it for me. It is very easy to use.

5 years ago

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Verified Customer

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Doy Imogene Edmondson Berryville, AR

I wear the bracelet all the time and it is very handy. Everyone I have spoken to has been able to help me and they answer right away.

5 years ago

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Verified Customer

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Pandea Smith Peabody, KS

There was more sales pressure than I feel is appropriate AND even though I specifically indicated do NOT put this account on automatic payment it was done anyway! Why is there no way to answer N/A to the questions below?

5 years ago

Reply from Medical Guardian

Pandea, thank you for your review. We apologize for the confusion surrounding payment options on your mother's account. We will be in touch shortly to resolve this issue for you. Have a great day!

Feb. 21st, 2019

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Verified Customer

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Ruth Sun Prairie, WI

The device is comfortable and its nice to be able to use it in the shower. Having Medical Guardian has taken my fears away.

5 years ago

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Verified Customer

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Marie White Haven, PA

The devices are both easy to use and easy to hide. Customer service has always been very responsive and helpful when I've talked with them.

5 years ago

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Verified Customer

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Marion Lawrenceville, GA

When I have power outages, the device doesn't work since it is connected to the landline. The service has good value for its money.

5 years ago

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Verified Customer

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Deborah

I received the device in the mail without any instructions on how to use it. I am pleased with the device though, I haven't had any problems with operating it.

5 years ago

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Verified Customer

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Fern Midland, TX

Customer service is very patient with me. The set up and service is fairly easy to use. Medical Guardian has been very helpful.

5 years ago

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Verified Customer

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Charles Kennewick, WA

The device is easy to wear. I always get a good response when I check in with them. I feel that Medical Guardian is very trustworthy.

5 years ago

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Verified Customer

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Elizabeth Barding

The watch is small and you can wear it in the shower. It has allowed me to continue to live my life without having to worry as much.

5 years ago

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Verified Customer

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Gazela Bell

I like Medical Guardian because they are always there for me and they care. I like that it's a watch so you don't really realize it's a device.

5 years ago

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Verified Customer

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Emily Bibey

The saleswoman at the beginning was absolutely wonderful. She had a bubbly personaluty and was very friendly. She walked us through everything.

5 years ago

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Verified Customer

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Donald Bush

The people at Medical Guardian are concientious of me. The device has a great feature where a 'speaker tells you that the battery is low.

5 years ago

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Verified Customer

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Anonymous

A great feature is that the main device doesn't have to be connected to my land line. The device is easy to use and I can carry it in my purse.

5 years ago

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Verified Customer

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Ellen Grants Pass, OR

The medical alert device is important if you are down and need help, it is just a button away. They were very helpful getting it set up.

5 years ago

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Verified Customer

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Samuel And Patricia Williams

I thought the setup was going to be very difficult, but it was very simple. They explained everything to me and were very helpful.

5 years ago

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Verified Customer

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Jose Magana Soledad, CA

The watch is kind of expensive. Later, we found a less expensive watch, but it was too late. The set up took a lot of time, I had to answer a lot of questions and try to decide how to do it.

5 years ago

Reply from Medical Guardian

Jose, thank you for the review. While our products are not the cheapest available, we believe they offer excellent value for the money. We are here to answer any questions you may have about your new device. Feel free to reply directly to this message with any additional questions or concerns you may have. We hope you have a lovely weekend!

Feb. 15th, 2019

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Verified Customer

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Charles House Kingman, AZ

It's GPS operated and has a watch type with the button on it. I carry the bigger unit on my side, but this seems to fit my needs more.

5 years ago

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Verified Customer

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James G Rodgers Pittsburgh, PA

Whenever I call to test the alarm I get an immediate response. I'm not happy with the battery life, I think they should have a better battery.

5 years ago

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Verified Customer

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Ramon Torres Jr Elsa, TX

I have fallen in the past and I couldn't get up so I pressed the button and people were at my home within a couple of minutes.

5 years ago

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Verified Customer

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Christine Rognsvoog Green Bay, WI

I like how I can take it with me when I travel. They always check up on me and make sure that I am alright. It is easy to wear.

5 years ago

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Verified Customer

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Patrick Watts Powder Springs, GA

The customer support people are easy to talk to, nice, and courteous. They called me when they detected my device had no power so that was nice.

5 years ago

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Verified Customer

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Rhonda Reno, NV

It is handy, she's got it around her neck and it is on twenty four hours a day. It seems to be good quality. Set up was excellent.

5 years ago

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Verified Customer

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Noreen Phoenix, AZ

It was recommended by our care giver. So far it is a good company. We test it every month and they always take care if we have problems.

5 years ago

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Verified Customer

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Tracy Cocrane (for Donna Howard)

They've never let me down! Have needed them for two emergencies and they were understanding when I accidentally pushed the button. Very professional.

5 years ago

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Verified Customer

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June Land

I reached our to their customer support several times and never recurved a response. Wanted verification on the active unit charging as the manual states to charge every 5 days but a representative told my Mom every day.

5 years ago

Reply from Medical Guardian

June, thank you for your review. We're sorry that you experienced difficulties when attempting to speak with our team. Based on what you're saying here, it sounds like you have our Active Guardian. While it does have a multi-day battery life of up to five days, we recommend that all our units be charged daily to ensure that your unit always has enough charge to get through the day. We can definitely discuss this issue further with you and answer any other questions you may have. If you want us to reach out directly, please reply with your mother's name, address and phone number as well as a contact number for you if you want us to reach out directly to you. Any information shared in your response will not be posted publically. Thanks again for reaching out!

Feb. 5th, 2019

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Verified Customer

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Rosemary Tucson, AZ

Customer service was very patient and courteous when dealing with me. I know that they will answer the phone right away and help me.

5 years ago

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Verified Customer

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Lois Savannah, GA

The customer service rep who was telling me about the program was very professional and knowledgeable. I really approve of the customer service.

5 years ago

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Verified Customer

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Frances Drakes Branch, VA

I wear it around my neck everyday and if I have to go outside my house then I use the portable unit. I really like that option.

5 years ago

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Verified Customer

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Alberta

They helped answer all my questions and were great at explaining everything. It is very easy to use and is self-explanatory.

5 years ago

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Verified Customer

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Mittie Oak Grove, LA

They have helped me with everything and are very nice. The numbers are big and the speakers are loud enough. They are always very prompt.

5 years ago

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Verified Customer

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Richard Batavia, IL

The base unit didn't work so they sent me another one, and then the charger didn't work so they had to send me another one. It took a lot of time and phone calls to get fixed. The unit is too large.

5 years ago

Reply from Medical Guardian

Richard, thank you for the review. We apologize for the technical difficulties you experienced in getting your unit up and running. We hope that we have been able to resolve all of the technical issues you were experiencing. As to the size of the unit itself, we offer a variety of products to meet a variety of needs and may have a unit that better suits your needs. If you are interested in hearing more about other options that we offer, please reply to this message with your full name, address and phone number and we will have a member of our Customer Care team reach out to discuss additional device options with you. Thanks again for the feedback!

Jan. 30th, 2019

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Verified Customer

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Anonymous Tehama, CA

They are extremely knowledgeable and very helpful. I like how it is wireless and I don't need a landline. The response time is very quick.

5 years ago

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Verified Customer

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Bobby Midland, MI

I think the customer service was great for set up and there was a prompt response to questions. The device is comfortable and flexible.

5 years ago

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Petronilla Grand Rapids, MI

When I ordered it, the customer service went through everything with me and assured me that my mom would be taken care of.

5 years ago

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Verified Customer

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Barbara A Baxter Springs, KS

I've always gotten good results when I've had to call and talk to any of the representatives. The device is easy to use.

5 years ago

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Verified Customer

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Robert Flower Mound, TX

The only times we've contacted the customer service was to test the two devices and they were very helpful and cooperative.

5 years ago

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Verified Customer

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Patricia Fort Myers, FL

We really haven't had any need other than to check it to make sure it's working every month but everything has been fine.

5 years ago

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Verified Customer

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Anonymous Cheltenham, PA

We had a ton to do to set it up. They were very helpful and since we test it every month, they don't get upset so that's a plus.

5 years ago

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Verified Customer

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Margaret

The device is convenient and easy to use. My mother uses the lanyard and keeps it out of sight so not everybody has to see it.

5 years ago

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Verified Customer

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Dorothy

I have called the customer service and they've answered right away and answered my questions. The device doesn't seem to be cumbersome.

5 years ago

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Verified Customer

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Tom

Everything has been fine so far. My two year old grandson accidentally pushed the button and they responded very quickly.

5 years ago

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Verified Customer

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Charles

I'm satisfied. I chose them because they sounded like they had everything covered. I don't see anything wrong with their customer support.

5 years ago

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Verified Customer

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Verna Cedar Park, TX

They were easy to talk to. They always have an English accent that I can understand and my mother can understand and that was important.

5 years ago

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Verified Customer

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Michael Red Oak, TX

It is a reliable company and that gives me peace of mind. Every time I ask a question, they are always ready to help and answered it immediately.

5 years ago

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Mariah Waverly, VA

It's easy to use the instructions are very clear. It's reasonably priced though I think it might be more expensive than other medical alert systems.

5 years ago

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Verified Customer

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Wanda Norman, OK

I did some research and seems like the best one. I have had some trouble getting answers to a question from customer service.

5 years ago

Reply from Medical Guardian

Wanda, thank you for the review. We're happy that you're satisfied with your device overall. We apologize if you've had any difficulties getting questions answered by our Customer Care team. If any outstanding questions remain, please do not hesitate to reply directly to this message. Any information shared in your response will not be posted publically. Have a great day!

Jan. 29th, 2019

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Verified Customer

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Patricia Clairton, PA

I had to use it for my mom because she was having a hard time breathing. I'm glad we have it. Customer service is very prompt and knowledgeable.

5 years ago

Reply from Medical Guardian

Patricia, thank you for the review. We are happy that we were able to be of assistance with your mother when she needed help. Wishing you both the best.

Jan. 29th, 2019

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Helen Winder, GA

The response was very quick and they were very pleasant. They were helpful and patient. The device itself seems to be okay. It's a good value.

5 years ago