Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Anonymous Pullman, WA

I haven't had any problems with it going off when I didn't fall or anything like that. Somebody called me when I hadn't fallen or something in the first three months and I said I was alright.

4 years ago

Reply from Medical Guardian

Thank you so much for your review! With fall detection there can occasionally be a false alarm, but we are glad that everything was okay! Thank you for trusting us with your peace of mind for your medical alert system needs. If there is anything we can do to earn a 5-star review then please let us know. Thank you again for your review, and have a great day!

Aug. 15th, 2019

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Verified Customer

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Dagmar Swartz Creek, MI

The medical device is very effective and efficient. I have used it on three occasions when I fall and could not get up and it was very prompt. I am highly satisfied.

4 years ago

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Verified Customer

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Betty Harrison, OH

I like that I know it is there for security if I need it. I used it at night for them to get someone to come to my home and get me up.

4 years ago

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Verified Customer

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Ginny

I like there there is some emergency back up. We've only had it about three weeks or so and it's been tested twice and works fine.

4 years ago

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Verified Customer

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Beatrice New Orleans, LA

When I tested it, they answered every problem. They come on and they're very concerned about my well being. I'm totally satisfied with it.

4 years ago

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Anonymous

Someone called my phone left a message with a positive blood result when I called them back they said it never came in. I was upset and they put me on hold. Another women picked up and all of a sudden they found my blood test. Seems somewhat unorganized

4 years ago

Reply from Medical Guardian

Hello! We think you may have us confused with a different company. We are a medical alert company and do not deal with anything involving blood! Thank you!

Jul. 9th, 2019

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Verified Customer

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Kandace Affa

So far so good haven''t really used it yet, set up was easy testing was easy, my dog pushed the button and they came on in seconds told them I was okay and disregard.

4 years ago

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Susan M. Jennings

Due to living alone can be scary, now I feel very safe with it. I don''t worry about walking the dog out of phone range.

4 years ago

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Verified Customer

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Heidi McKnight POA for Mother, Patsy W Barbree (customer)

Ease of ordering, knowledgeable about all products, ease of use for elderly where some may or may not remember what is told to them.

4 years ago

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Verified Customer

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Steve forward

Can t rate because have not used don't even know if works do you even have all lnfo you need on who to call . Got phone call a while back that the contract was not signed and I called back and did not get answer.

4 years ago

Reply from Medical Guardian

Hello Steve, we'd be happy to give you a call to help you activate your device. We will send you a private message to get your contact information to look into the matter further for you. Additionally, you can reach out to us via Live Chat at , email us at , or call us at (800) 313-1191. Thank you.

Jun. 27th, 2019

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Melissa Shelby Varnum

The tools provided to keep my elderly Dad safe, the professional and courteous customer service, the promptness of response when a piece was faulty.

4 years ago

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Verified Customer

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Patricia D''Angelo

It is very easy to use. The necklace and bracelet are very comfortable. I use the bracelet in the shower,, all plastic .

4 years ago

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Anonymous Gallatin, TN

I like the bracelet that comes with it. It's small and I can keep it plugged in if necessary. I have tested it and it worked well.

4 years ago

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Verified Customer

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Norbert Fairfield, OH

Medical Guardian is excellent. I haven't had any problems at all. There's been a couple mistakes. For some reason I've pushed the button by mistake.

4 years ago

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ROC Glendora, CA

It is always with me and I like that. It is convenient and I just have to charge it every night and that is fine with me schedule so I don't have any problems with it.

4 years ago

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Anonymous Jackson, KY

The wristband is bulky and I don't use it much, I use the necklace thing and since I am short, it is a bit long for me. I am very pleased with their customer support.

4 years ago

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Mary Abilene, TX

The best part is if I fall or something happens, I am secure. I am never without it. It is worth every penny. Medical Guardian answers immediately.

4 years ago

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Mary Houston, TX

I have to necklace but I should have gotten the bracelet because the necklace is in the way of my work but other than that the device is alright.

4 years ago

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Anonymous Chatsworth, CA

They do what they say they are going to do. The device is quite good. I have accidentally tripped it twice and they were very polite about it. I am pleased.

4 years ago

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Verified Customer

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Anita

Customer service answered all my questions with no static. The first time we tested it, they immediately picked up. It is very convenient.

4 years ago

Reply from Medical Guardian

Hi Anita, we're happy you got a quick response! Thank you so much for being a valuable Medical Guardian customer. Let us know if you need anything!

Jun. 19th, 2019

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Verified Customer

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Anonymous

It is fine. I have worn another device for almost eleven years and I don't see any differences. My daughter and I are very pleased with it.

4 years ago

Reply from Medical Guardian

Hello Anonymous! We don't know who you are BUT we're happy that you and your daughter are pleased with our device. Thank you!

Jun. 19th, 2019

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Verified Customer

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Stephen

I spend a lot of time alone in my apartment so I am glad I have a system installed. It is easy to install and good to have around.

4 years ago

Reply from Medical Guardian

Hi Stephen! We're glad you have a little peace of mind in your apartment! If you need help, we're just a button press away. If you need anything, please let us know! Thank you so much.

Jun. 19th, 2019

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Verified Customer

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Gail

I know I am safe wearing it around my neck. I feel a lot more confident of myself that I have something to back me up if I have problems.

4 years ago

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Catherine

They answer the phone quickly. When we tested it the first time, everything worked properly and it is was in good condition. We had no trouble setting it up.

4 years ago

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Verified Customer

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Debra

Everybody was helpful and polite in customer support. I have tested it and used it when I fell and I like everything about it.

4 years ago

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Verified Customer

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Robert Boca Raton, FL

What I dislike is having to take the bigger piece outside when I am out of the apartment but other than that everything else is very good.

4 years ago

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Verified Customer

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Sandra Reedsport, OR

The price was right. I like that it is easy to fold up but I would like it to be a little taller. I use I all the time because I have a hard time walking.

4 years ago

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Verified Customer

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Peggy Elkhart, IN

When I am alone, I feel safe. I've never had one before but when I accidentally press it, it works whether I am outside on somewhere else.

4 years ago

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Verified Customer

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Charles Tehama, CA

It works great and I am glad I have it in case of an emergency. The one I have, you have to be within yelling range of the unit.

4 years ago

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Verified Customer

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5 Blue Grass, IA

I like the convenience. The quality is pretty good. Their service is very good because they were very helpful and answered a lot of our questions.

4 years ago

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5 Houston, TX

It's very efficient but I don't like the fact when I had to use it, it took more than five to ten seconds for somebody to call me.

4 years ago

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5 Myrtle Beach, SC

It doesn't have to be charged everyday which is something I like. When I used it they were very quick in answering and help me.

4 years ago

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5 Saratoga Springs, NY

The gentleman that helped me was very nice and precise. He told me everything that I needed to know. GPS system is a feature that I like.

4 years ago

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5 Painted Post, NY

I wish it was a little lighter to wear on the neck. They are very friendly and did a lot to help me. I already have recommended one to a friend.

4 years ago

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Verified Customer

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D Noland

Customer service, professionalsm & speed were excellent. My first wrist was defective & had to be returned. Replacement went quickly & this second one is working satisfactory

4 years ago

Reply from Medical Guardian

Aloha! We're sorry that your first wristband wasn't working but were able to get a working one right away. Thank you for being apart of the Medical Guardian Family!

Jun. 14th, 2019

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Verified Customer

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Diana Carpenter Oakdale, CA

The response time is excellent. I feel confident that they care about my dad. It gives me peace of mind to not worry about getting help for my dad.

4 years ago

Reply from Medical Guardian

Diana,

We're happy to be there for your father and to give you peace of mind. Thank you so much for choosing Medical Guardian!

Jun. 1st, 2019

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Jeanette Fort Wayne, IN

We luckily have not needed to use the service to this point but the setup, contact and piece of mind have been priceless.

4 years ago

Reply from Medical Guardian

Hello Jeanette,

We hope that you never have to use it but it will be there if you do happen to need it. We're happy that you've had a pleasurable experience with us. Thank you so much for choosing Medical Guardian!

Jun. 3rd, 2019

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Hattie Bertolini

I purchased one.paid for the entire year. For the month that I had it I felt secure. Unfortunately, without my knowledge it was not working during that time. I was I never all kinds of excuses why it wasn't working and in the end they just said it doesn't work in my area. I had to send it back at my own expense a ll as pay for the first month usage. Understanding you knew it was defective and I certainly should not have had to pay one dime.

4 years ago

Reply from Medical Guardian

Hattie, thank you for the review! We are sorry you found your experience to be unsatisfactory. We take your feedback very seriously and will look into your experience. Thank you again for your review, and have a great day!

May. 29th, 2019

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Verified Customer

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GJS

Great customer service, Fast response time to calls, Excellent equipment which provides for total freedom to go anywhere and superior battery life

4 years ago

Reply from Medical Guardian

Hello,

Welcome to the Medical Guardian Family! We're glad that you have the freedom and peace of mind that you needed. We're just one button press away if you need help. Thank you!

Jun. 4th, 2019

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Verified Customer

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Bonnie

It works and so I am happy with it. I tested it and in one to two minutes, they answered me. I like that it doesn't charge for 24 hours.

4 years ago

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Verified Customer

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Leonor

Medical Guardian answered immediately. It is very convenient and it seems to always work. The test was perfectly successful.

4 years ago

Reply from Medical Guardian

Hi Leonor,

We're happy the test calls went through perfectly! Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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Verified Customer

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Anonymous

I test it and the answer. It is a good thing I have the wrist thing and a necklace because I can't have anything on my skin made of oil and I have already got dermatitis from it.

4 years ago

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Verified Customer

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Pauline

I sleep a lot better at night knowing she Medical Guardian. She has has no problems with it whatsoever. It was very easy to set up and easy to use.

4 years ago

Reply from Medical Guardian

Hi Pauline,

We're happy that you're sleeping better at night! Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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Verified Customer

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Shirley

I would recommend Medical Guardian. It works fine when I test it and I was answered right away. It is here for my safety.

4 years ago

Reply from Medical Guardian

Hi Shirley, We're glad you're quick response times - exactly what you would want if you ever experienced an emergency. We hope it gives you the peace of mind you were looking for. Thank you!

Jun. 4th, 2019

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Rosanne Auburn Hills, MI

Not as expensive as other companies. My mother has used it a few times. I have not had any problems with their customer service.

4 years ago

Reply from Medical Guardian

Hello,

Thank you so much for choosing Medical Guardian! We appreciate you.

Jun. 5th, 2019

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Verified Customer

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Anonymous San Jose, CA

I don't have any problems with it. I am very happy with the company. They repair when I made a mistake then called immediately.

4 years ago

Reply from Medical Guardian

Hello Anonymous,

We're not sure who you are but we're happy that you're happy with Medical Guardian. We're always there to help! Thank you for being apart of the Medical Guardian Family!

Jun. 5th, 2019

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Mardie Stratford, WI

Frustrated by the fact that it has made several calls a couple of times when she didn't mean to. It is a bit of a trial period. It is a good deal. It did get her immediate results we she accidentally triggered it.

4 years ago

Reply from Medical Guardian

Mardie, thank you so much for your review! We understand your frustration regarding false alarms, but we are glad that you find it to be a good deal, and that the immediate results provide you with some reassurance. Thanks again for your review, and have a great day!

May. 22nd, 2019

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Barbara Waycross, GA

Customer service was very professional and supportive and they work well. I like the fact that the base has a wide range.

4 years ago

Reply from Medical Guardian

Hello Barbara,

We're happy you got some great Customer Service and especially like the device's range! Thank you for being apart of the Medical Guardian Family!

Jun. 5th, 2019

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Marty

The two times I have accidently hit the button they responded. It does give me peace of mind during those times I am alone.

4 years ago

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JUNE KISKE

I RECEIVED THE ALERT A MONTH AGO AND WHEN I CALLED TO TEST THE SYSTEM, NO ONE CALLED ME. MY DAUGHTER, WHO INSISTED I GET AN ALERT WAS NOT IMPRESSED! I HOPE MY NEXT TEST AT THE END OF THIS MONTH IS BETTER OR.....SO LONG!

4 years ago

Reply from Medical Guardian

June, thank you for your review! We are sorry you found your activation to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019