Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Anonymous West Palm Beach, FL

People at Medical Guardian are great. They are attentive and help me all the time. I like that they give you a choice of a necklace and wristband.

5 years ago

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Verified Customer

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Constance Palm Bay, FL

Medical Guardian is really attentive to any problems that you might have. They are very pleasant and I would recommend them to anyone.

5 years ago

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Verified Customer

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Anonymous Holland Patent, NY

The medical device is convenient. I have had very little contact with their customer service, but the contact I have had has been great.

5 years ago

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Marilyn And John F Gresham, OR

They were very clear and concise when they were getting us hooked up and activated. It is a great product for a good deal.

5 years ago

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S Poway, CA

Always there if you need them and they are very gracious. The wristband gets in the way of things so I use the necklace.

5 years ago

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Ellen Koloa, HI

Every dealing I have had with them has been positive. When I pressed the button accidentally, they answered immediately.

5 years ago

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San Waukegan, IL

The necklace is a very valuable tool for anyone at my age. It only takes the operator a couple of seconds to answer the phone and his voice was crystal clear and precise.

5 years ago

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Verified Customer

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George

Everybody was helpful and knowledgeable. I tested it a couple times and everything went well, I like everything about it.

5 years ago

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Carolyn

When I first tested the device, it did not work. But, they quickly sent me a new one and that one responded quickly when I tested it.

5 years ago

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Verified Customer

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Shirley

I always like to have a watch and now if something happens I can get medical help immediately. It worked well when I tested it.

5 years ago

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Verified Customer

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Mabel

We have tested it twice and it went well, we could understand each other. It works, it's a minute or so for somebody to answer.

5 years ago

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Virginia Cleveland, TN

Everything worked out just fine when I ordered it and looked it up. I didn't like the wrist band so I switched to the necklace so now I'm happy.

5 years ago

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Tom Searcy, AR

I feel like Medical Guardian has been alright except for being expensive. The base station has a few bright lights on it and I'm not crazy about that.

5 years ago

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Barbara N Akron, OH

I was able to install the unit and haven't had any problems since. We tested it and everything went through smoothly. It was really easy to install.

5 years ago

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Stephen

They got right back to me and they took care of me and I was very pleased. When we tested it, it was really easy and quick.

5 years ago

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Donna Lee

My mom fell and the response was quick. They let her know help was on the way while she was laying outside in the ground

5 years ago

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J St Louis, MO

I was very satisfied with the service that I got from Medical Guardian. The explanation of the service was very thorough and easy. The device is easy to use.

5 years ago

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Verified Customer

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Anonymous Floyds Knobs, IN

The coverage area for the service isn't exactly as prescribed in the literature. 4 out of the 5 times we used it, it worked.

5 years ago

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Verified Customer

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Joseph Cheyenne, WY

Medical Guardian has always been responsive to all of my calls. The watch that I have is not waterproof, and could use more features. The response time was reasonable.

5 years ago

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Verified Customer

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William Hendersonville, NC

Medical Guardian answered all of my questions. The device is easy to wear, and is very comfortable. The response time for a call is very fast.

5 years ago

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Deanne Valparaiso, IN

The service is a little expensive, but it has been very beneficial. Customer service was very helpful when I wanted to buy it.

5 years ago

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Lois Savannah, GA

Medical Guardian cares about your well being, and when customer service calls to respond to an alarm, they are very concerned with your health.

5 years ago

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Phyllis

I am able to relax with the service that Medical Guardian offers and we are happy with the amount that we are paying for it.

5 years ago

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Verified Customer

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Barbara

I am still new to the service, but I have tested the alarm, and customer service helped me work out any kinks that I had.

5 years ago

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Verified Customer

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Bruce Hasforth

I had problems getting the watch to work with the app from my phone and they stayed with the problem until it was resolved

5 years ago

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Verified Customer

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Susan

Clear instructions; pleasant, patient customer care during setup; very fast response when response/medical service neede.

5 years ago

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Verified Customer

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Kim Erskin I purchased for my mom

easy set-up, and i feel so relieved that when mom is alone and if she should fall and need medical help she can get help

5 years ago

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John and vivian Kauzer

Feel great about the dependability of the service. Called a couple times for choking and also accidentally with great response.

5 years ago

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Verified Customer

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Jman911TTS

Product works as advertised, we tested the bracelet & neck chain on a monthly basis and a live agent comes on shortly after we pushed the button.

5 years ago

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Karen Hoge Medina, OH

Professional, prompt and courteous service. Very knowledgeable and said when they didn't have the answer but found it and called or emailed me back.

5 years ago

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Tony Carlton, Martha's oldest son Harper, KS

Great customer service and a very good Product as the service was used a number of times and the response time was excellent

5 years ago

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Verified Customer

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Anonymous

When I push the alert button, customer service comes on the other line pretty quickly. This device is very good for someone with medical issues.

5 years ago

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Verified Customer

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Janet

Medical Guardian is always there to check up on the customer. Whenever I test the device, they are always quick to respond.

5 years ago

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Verified Customer

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Robert

The device doesn't get in the way. It is very easy and simple to use. I have been in good contact with the company. They are always willing to help.

5 years ago

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John

The limit to my device is only 600 ft. Besides that, customer service has been very good about being efficient and helping me solve my problems.

5 years ago

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Verified Customer

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Rose

Medical Guardian is always there when you need them. As long as I have the device around my neck, they can help me in an emergency.

5 years ago

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Verified Customer

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Joyce

I like the options of using both the bracelet and the pendant. I haven't had any negative experiences with Medical Guardian.

5 years ago

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Verified Customer

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Sallie

Medical Guardian is very professional and knowledgeable. They helped my mother within 8 minutes of her pressing the alert.

5 years ago

Reply from Medical Guardian

Sallie, thank you for the review. We're happy we were able to offer assistance your mother when she needed it. We hope that she is doing well. Have a great day!

Feb. 28th, 2019

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Dixie

The device is very reliable and reasonable as far as the price goes. Everybody at Medical Guardian is very professional.

5 years ago

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Verified Customer

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Anonymous

They explained to me very clearly as to what they covered and what I could expect. The device is very comfortable on me as I go about my day.

5 years ago

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Verified Customer

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Janine

Even if I accidentally hit the wrong button, customer service will come on and ask if I am doing alright. This service is very convenient.

5 years ago

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Joseph Morell

Anytime we've tested it, it was very reliable. Everything is easy to understand and easy to do. It's something a 91-year-old person can understand.

5 years ago

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Suzy Welch

They overcharged me a couple times and it was really inconvenient for me. They do not take care of their finances well. They don't call back right away, and I have to call several times to get a question answered.

5 years ago

Reply from Medical Guardian

Suzy, thank you for the review. We appologize for the billing issues, but hopefully, we have been able to get those resolved for you. We also hope that all your questions have been answered. If you still have any questions, billing issues or anything else that needs resolution, don't hesitate to reply directly to this message. Have a great day!

Feb. 28th, 2019

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Verified Customer

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Louise Ayscue

My mother can operate it easily, she just puts it on her wrist and it's easy to access. The response is very quick when we test it.

5 years ago

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Kathryn Ramsey Uniontown, OH

All I have to do is call in once a month and check on it to make sure everything is working properly. They give you a necklace and a bracelet.

5 years ago

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John Ellesson American Falls, ID

If something happens, it has GPS so no matter when I'm at I will be found. Every time I call for a test it seems to work.

5 years ago

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Erika Dunlap Detroit, MI

I saw a commercial on TV and decided to get this. I haven't had to use it yet, but I think it's good. They are very accurate if I call them.

5 years ago

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Eleanor Morris Butler, PA

So far, we've only used the support to set everything up and they were wonderful. I like that my mom can still go outside and do gardening with it.

5 years ago

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Sophie

Quick response when I test the device. Haven't had any issues so far but it is reassuring to know someone is there when I need help.

5 years ago

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Anonymous

I figured out that they had my address wrong when I tested the device. They were very helpful and changed it for me. It is very easy to use.

5 years ago