Name: Medical Guardian
Rating: 4.4

check_circle

Verified Customer

star star star star star

NOLA Drake Vinton, IA

Very simple and reliable product! It's a real relief for my 93 year old mama living alone knowing that she has her necklace on!

5 years ago

check_circle

Verified Customer

star star star star star_border

Ronald Lexington, KY

One time after I pushed the button and they called, it cut off for some reason. They went on and notified help for me but I didn't know because they didn't tell me.

5 years ago

Reply from Medical Guardian

Ronald, thank you for the feedback. We would like to take a look at what happened in the instance you're discussing here. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name, address and phone number of the device user, we will be in touch. Thanks again for the review and have a great day!

Jan. 8th, 2019

check_circle

Verified Customer

star star star star star

Bonnie Lee McHenry, IL

I think it's easy to use. It's simple. There's nothing complicated about it. The only thing I don't like is the string that the necklace hangs on.

5 years ago

check_circle

Verified Customer

star star star star star

Joan Granger, IN

The device was easy to set up and customer service was great with the information given over the phone and the use of purchasing the equipment.

5 years ago

check_circle

Verified Customer

star star star star star

Emerson S Hemet, CA

Delivery was quick and it was easy for me to understand. I love the container for it, I don't fumble around with it at all.

5 years ago

check_circle

Verified Customer

star star star star star

Darrel Helendale, CA

The lady I spoke with when signing up was very helpful. Everyone has been very nice, even when my husband accidentally hit the button one day.

5 years ago

check_circle

Verified Customer

star star star star star

Carlene Lewisburg, TN

I was very impressed to hear that they would call me right away in the event of a medical emergency. I would recommend this to anyone that needed it.

5 years ago

check_circle

Verified Customer

star star star star star

Joyce H Portsmouth, VA

I was looking for something I could carry with me that wasn't going to be bulky. The only problem I have is I sometimes forget to take it with me.

5 years ago

check_circle

Verified Customer

star star star star star

Lisa Bort

2 month user, father push button accidentally, guardian instantly responded. Definitely makes this daughter feel protected.

5 years ago

check_circle

Verified Customer

star star star star star

Carie Becker, MN

It was really easy and user friendly to set up. It gives me a sense of relief that I can shower and if I fall I have a backup.

5 years ago

Reply from Medical Guardian

Carie, thanks for the review. We're happy to offer you a sense of relief as you go throughout your day!

Dec. 21st, 2018

check_circle

Verified Customer

star star star star star

George Austin, TX

The equipment is well designed and I don't have problems charging it or anything. It takes a little time to contact people though.

5 years ago

check_circle

Verified Customer

star star star star star

Sandra Scott Arlington, TN

I have neuropathy in my left foot and leg which has caused me to fall numerous times. One push of the button and they have someone out to help me.8

5 years ago

Reply from Medical Guardian

Sandra, thank you for the review. We're happy to have been there for you when you've needed us!

Dec. 21st, 2018

check_circle

Verified Customer

star star star star star_border

Gay And Bob Lorain, OH

I have tried out the device and the customer support answered it very quickly. The times that I've had to call because I've touched something, they've answered very quickly.

5 years ago

check_circle

Verified Customer

star star star star star

June Ladson, SC

Their customer service was excellent from the setup perspective. Setting us up and talking us through what was going to happen.

5 years ago

check_circle

Verified Customer

star star star star star

Clydene Pottsboro, TX

They help me set it up when we first got it. The battery went down and I got an email telling me that my mom needed to charge her device.

5 years ago

check_circle

Verified Customer

star star star star star

Geraldine Ft. Pierce, FL

I had excellent service from them getting it all set up. It seems to work fine. It's nice to use the wristband and she's very comfortable with it.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Arlene

I could not use it. The only time I needed to use it, I locked myself out and I needed to get the key that's in the lot lock box it would not open I had three people come and try to open it with the dial and it will not open I have to have somebody come out check so the only experience I've had with them is that it didn't work. Their customer representative was very friendly to you made the sale and then she cut you off cold. I haven't had any support if you go by what support what I've had.

5 years ago

Reply from Medical Guardian

Arlene, we're sorry that your experience with our company has been less than ideal. We would like to look further into your concerns. Would you help us in locating your account? Any information shared in your response will not be posted publically. If you could provide your full name, address and phone number, we will look into your complaints. Thanks for reaching out and have a nice day.

Dec. 15th, 2018

check_circle

Verified Customer

star star star star star

Anonymous

The few times I've called they've been very responsive. I saw it in Consumer Reports and general reviews online made me choose it.

5 years ago

check_circle

Verified Customer

star star star star star

Theresa

The customer service seems very responsive. I think it's too easy to have the fall button pressed when you don't mean to.

5 years ago

check_circle

Verified Customer

star star star star star_border

Janet Decatur, AL

Customer service is very friendly. I don't like having to charge the device so much. I like the features that they offer, and how responsive they are.

5 years ago

check_circle

Verified Customer

star star star star star

Joy & Melvin Maricopa, AZ

The device has gone off without us pressing the button before. Customer service promptly came on and asked if we were ok.

5 years ago

check_circle

Verified Customer

star star star star star

Eddie Jean Columbia, MO

We signed with medical guardian because they can go through a landline. The service is easy to use. The service is worth the cost.

5 years ago

check_circle

Verified Customer

star star star star star_border

John Shingle Springs, CA

Medical Guardian is courteous, helpful, and friendly. When I needed help, the sent the fire department over. Its not as cheap as another company we are using.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Rensselaer, IN

Customer service has been very professional. When we did a test, customer service was on the phone right away asking if we needed help.

5 years ago

check_circle

Verified Customer

star star star star star

Irene S Harrisonburg, VA

I accidentally set off the alarm and got an immediate response. I was pleased with the help that I got right away. The device is very durable

5 years ago

check_circle

Verified Customer

star star star star star

Comfort Marietta, GA

I went with this mostly for the price. They were really helpful with the set up. It's pretty inconspicuous so it's just nice to have just in case.

5 years ago

check_circle

Verified Customer

star star star star star

Jewell Avery, TX

I got it for my mother and it is the best and it worked. It is the best service for the money. They were always really helpful when we called.

5 years ago

check_circle

Verified Customer

star star star star star

Suzanne West Alexandria, OH

It's easy to use. It hasn't given me any problems. I haven't had to really use it but every time that it says to test it works.

5 years ago

check_circle

Verified Customer

star star star star star

Katharine Frankfort, IN

I like that it gives you more freedom than just 300 ft. I can carry this little pocket with me that fits the battery apparatus.

5 years ago

check_circle

Verified Customer

star star star star star

Leah Girard, OH

Because they are efficient and affordable. I feel safe knowing my mother is taken care of when I she goes out and at home.

5 years ago

check_circle

Verified Customer

star star star star star

Cynthia Townsend caring for Gloria Graves. Philadelphia, PA

Because this Service is Effective. The Service for what we needed insure that she is and has someone to reach to in an Emergency

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Nicole Adam New Rochelle, NY

It is difficult to say how to rate the device as I have not had to use it. I will say that the lights blink frequently, meaning that the cell towers are being iffy. when I tested it during one of the blinking times I could not get through which is concerning as if a test is not going to work, how would a true emergency be?

5 years ago

Reply from Medical Guardian

Nicole, thank you for the review. We're sorry that you've experienced difficulties with your device. We will be in touch to troubleshoot and ensure that everything is working as it should. Have a lovely day!

Dec. 11th, 2018

check_circle

Verified Customer

star star star star star

Mark West Linn, OR

I haven't had any issues with wait time and they've always been responsive. It's really easy to hook up and easy to use.

5 years ago

check_circle

Verified Customer

star star star star star

John Peckville, PA

I did the test and right away they were there and had all the information. They sent me a lock box for my front door. They're very helpful.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Osage Beach, MO

They are extremely helpful when they walk you through the system. They help you with the testing. The watch band is just a little too cumbersome.

5 years ago

check_circle

Verified Customer

star star star star star

Jeffrey Hilliard, OH

They've been very responsive whenever you have to contact them for any reason. It's a little too easy for me to set it off.

5 years ago

check_circle

Verified Customer

star star star star star_border

Catherine Broomfield, CO

We've had one person assigned to us the whole time we've had the unit and it is easy to set up and easy to use. They also didn't make me sign up for a contract.

5 years ago

check_circle

Verified Customer

star star star star star

Patricia Central Point, OR

They had really good customer service when I was trying to set it up. They were very understanding and everything. The necklace is easy to use.

5 years ago

check_circle

Verified Customer

star star star star star

Terry Corbin, KY

I feel that Medical Guardian offers everything that I need in a service at the right price. They have always been helpful when I called.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Madison, AL

The device is easy to set up and easy for the elderly to use. Everyone at Medical Guardian has been professional and helpful. I have had a very positive experience so far.

5 years ago

check_circle

Verified Customer

star star star star star

Jeanne Cincinnati, OH

The device is very inconspicuous and easy to use. The price is a little bit more than what was advertised on the website.

5 years ago

Reply from Medical Guardian

Jeanne, thank you for the review! Would you mind sharing a bit more about the pricing confusion you're discussing here? We want to make sure that customers are clear on pricing. Please feel free to reply directly to this message. Any information shared in your response will not be posted publically. We're happy that you are pleased with our service overall. Have a great day!

Dec. 6th, 2018

check_circle

Verified Customer

star star star star star

Vivian Fox Vancouver, WA

great company good response Accidentally pushed emergency button responded immediately We thought this was an excellent response to our problem

5 years ago

check_circle

Verified Customer

star star star star star

Beverly Hutchins Murrieta, CA

I have received only professional communications with MG. I had my first false alarm this am. Quick professional response.

5 years ago

check_circle

Verified Customer

star star star star star

Carol

I chose to use the bracelet. It isn't the best designed bracelet. It keeps getting undone. Customer service is great at responding to any calls.

5 years ago

check_circle

Verified Customer

star star star star star

Carolyn Marietta, GA

Susceptible to having the alarm accidentally set off. I also think it is cumbersome to have to carry the main device everywhere with me.

5 years ago

Reply from Medical Guardian

Carolyn, thanks for reaching out! We offer a variety of products to meet a variety of needs. If you are interested in an all-in-one wearable device, we have other options that may be a better fit for you. Simply reply to this message if you would like for us to reach out and discuss additional device options with you further. Have a lovely day!

Nov. 29th, 2018

check_circle

Verified Customer

star star star star star

Colleen Milwaukee, WI

I am able to take it with me wherever I go in the United States. Customer service is polite and are able to answer any questions I have.

5 years ago

check_circle

Verified Customer

star star star star star

Joy Montpelier, OH

When I fall, I am able to connect with someone right away for help. I would like to see a fall detection feature on the device.

5 years ago

check_circle

Verified Customer

star star star star star

Ann Fort Myers, FL

They help us set it up and everything else, it's been wonderful. However, I'm not crazy about the bracelet because it tends to irritate the skin.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous San Jose, CA

It is useful inside and outside the house, and it has the ability to be spoken to. I haven't had to use it yet, but they are responsive.

5 years ago

check_circle

Verified Customer

star star star star star

Kimberly Overby Aylett, VA

I've had no problems with the service and setup was a breeze. Customer service was above and beyond. Thanks Medical Guardian for peace of mind

5 years ago