Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Ronald And Beverly Spicewood, TX

The customer service has answered all my questions that I had and I really haven't had to call him back with any issues. The device is simple to use.

5 years ago

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Verified Customer

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Marilyn Newport, OR

I've only set it off one time after I first got it and they immediately responded. I have the bracelet and I don't like it because it's too large and it doesn't stay fastened. It keeps coming open and falling off my arm.

5 years ago

Reply from Medical Guardian

Marilyn, thank you for the review. We're sorry that the bracelet you received doesn't seem to meet your needs. We do offer a variety of products and may have an emergency button that may work better for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch about additional product options that are available to you. Thanks for the feedback!

Jan. 25th, 2019

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Verified Customer

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Shirley Walnut Creek, CA

When I called to talk to them about the system they were extremely helpful and answered all of my questions. They were just extremely helpful.

5 years ago

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Verified Customer

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Earline Athens, AL

The support just walked you through it step by step. They were the nicest, kindest people with my mother being elderly to help do the test monthly.

5 years ago

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Verified Customer

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Doris Red Lion, PA

I like how the service has a necklace and bracelet. They did a great job at explaining the set up. The thing that sold me was how it had GPS on it.

5 years ago

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Verified Customer

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Anonymous Albuquerque, NM

Customer service has been the most helpful and respectful when I was purchasing the unit. I was very appreciative of the way I was treated.

5 years ago

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Verified Customer

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Anonymous Morganza, LA

Customer service has a prompt response, and they are patient and understanding. We are 100% satisfied with Medical Guardian.

5 years ago

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Verified Customer

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Jim Brooklyn, NY

5 years ago

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Verified Customer

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Anonymous Corpus Christi, TX

I have always received courteous service from Medical Guardian. We haven't experienced any problems with them since we signed up.

5 years ago

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Verified Customer

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Antoinette

Customer service is very friendly and knowledgeable. I like how it includes GPS and the ability to wear it on your wrist.

5 years ago

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Verified Customer

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Jerry Sioux City, IA

I had no problems with it during the initial test. All of the workers are very courteous. I have had no problems with them at all.

5 years ago

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Verified Customer

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Gladys Dalton, OH

I am glad it is there if I need it. They have already called us to check up and make sure everything is working properly.

5 years ago

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Verified Customer

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Roland E. Holland

Because the system is as advertised. The sense of security I feel, as well as that of my family members makes for great satisfaction.

5 years ago

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Verified Customer

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Sharron Turnage-Smith

The product did exactly what they said it what do but thankfully I haven't needed to utilize the service for what it was intended for.

5 years ago

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Verified Customer

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Gail Znachko

Have had no special need so really don't know how good they are! Was disappointed to find there was an additional fee for picking up on a fall when incapable of pushing button. Was more than disappointed, was mad.

5 years ago

Reply from Medical Guardian

Gail, thank you for the feedback. We're happy that you have not had to make use of our services as of yet, but hope that our device gives you additional peace of mind as you go throughout your day. With regards to the additional fee for fall detection, we apologize if that was not clear when you initially ordered your system. This information has been shared with the manager of the Life Safety Consultant you initially spoke with to ensure that other customers don't have a similar experience. Please do not hesitate to reach back out, you can reply directly to this message, if you have any other questions or concerns.

Jan. 23rd, 2019

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Verified Customer

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Anonymous Big Bend, WI

This had the kind of options that were appropriate for our needs. My mother wears the wrist band and she can easily use it.

5 years ago

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Verified Customer

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Barbara Sheboygan, WI

I can tell by the lights on the device that it's always working properly. They've been extremely helpful anytime I have needed them.

5 years ago

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Verified Customer

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Anonymous Los Angeles, CA

They check up on you if you need a battery change or anything. It is a very convenient product. It will get you help faster than dialing 911.

5 years ago

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Verified Customer

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Anonymous Washington, DC

The people I have talked to were very positive. They explained everything to me. It was in my best interest to get it because I live alone.

5 years ago

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Verified Customer

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Carol Kent, OH

It is satisfying knowing that help is always available if I need it. I wear the bracelet every day, even in the shower. It is very comfortable.

5 years ago

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Verified Customer

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Roberta Champaign, IL

I put it on first thing in the morning and the portable device in my purse whenever I go out. I feel very secure with it.'

5 years ago

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Verified Customer

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Henry Westwego, LA

I have nothing bad to say. They are very alert and always have someone to answer the phone all the time. I like the bracelet.'

5 years ago

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Verified Customer

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James I Philpot, KY

The installation went fine and they delivered as promised. It is good quality. They did everything they promised they would do.

5 years ago

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Verified Customer

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Martha E Newnan, GA

They are very good about answering calls. The alert system is very good and it is a great product for older people like me.

5 years ago

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Verified Customer

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Paul Paris, AR

When the unit arrived, I called the phone number I got very courteous and informative answers. It is well made and is very convenient.

5 years ago

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Verified Customer

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Starr Humboldt, TN

It is with me all the time because I do fall a lot. I can tell they care because they are always concerned when they call.

5 years ago

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Verified Customer

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Natale

It had gone off a couple of times accidentally and everything was good. They called back and contacted me and everything.

5 years ago

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Verified Customer

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Cynthia Macon, GA

The customer support is very alert and I think they give you the right information. There is always a human being that answers.

5 years ago

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Verified Customer

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Cheryl Greenville, SC

The battery life on the device is very good. The customer service has answered all my questions that I've asked when I called them.

5 years ago

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Verified Customer

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Anonymous Clearfield, UT

One time I had to call because the device had to be replaced because it got wet and they took care of that in just a couple days.

5 years ago

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Verified Customer

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Shalonda L Baltimore, MD

Everybody is really nice to talk to. They talk to you in a respectful manner. They answer questions respectfully and properly.

5 years ago

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Verified Customer

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Susan Delaware, OH

The times we did use the device, it worked great. People showed up right away. Everything they said it would do, it actually did perfectly.

5 years ago

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Verified Customer

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Martha Rome, GA

Everybody I've talked to is at the top. They just explain everything where I can understand what they're saying and they're just real helpful.

5 years ago

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Verified Customer

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Robert Ephrata, PA

I am getting older and I feel like I needed a medical alert system. I feel very comfortable with my Medical Guardian pendant.

5 years ago

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Verified Customer

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Anonymous Lutherville, MD

I was pleased with the presentation. It fit into everything I needed. The charging machine takes up very little space and is neat looking.

5 years ago

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Verified Customer

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Eric Westlake Village, CA

They are always there to respond and are always friendly, knowledgeable, and helpful. It is easy to use and I always get a prompt response.

5 years ago

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Verified Customer

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Evelyn Warwick, NY

I wear the Medical Guardian around my neck and it hasn't given me any problems. The people I spoke to were very happy sounding.

5 years ago

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Verified Customer

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Anonymous Chula Vista, CA

Medical Guardian is the first emergency response device that I have had and it is great. They helped me set up everything and it was good.

5 years ago

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Verified Customer

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Naomi Live Oak, FL

I wear the bracelet all day and I don't worry any more. I haven't had to deal with them since I bought the device. It has been a success.

5 years ago

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Verified Customer

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Anonymous

They have been very responsive to any questions that I have had. It is easy to use and is clear and easy to hear. The product is great so far.

5 years ago

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Verified Customer

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Lois Myrtle Beach, SC

They have been responsive when we have called to check it. They were very friendly and very professional. The strap was too long so we had to cut it.

5 years ago

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Verified Customer

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H Edenton, NC

It is very user friendly. When I accidentally pressed the button, someone came on immediately and asked me if I needed assistance.

5 years ago

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Verified Customer

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Betty Auburn, IN

I just wish that the GPS feature was featured in the regular necklace so I don't have to breing a separate device with me every time I go outside.

5 years ago

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Verified Customer

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Shirley And William Tigerton, WI

They explained everything but I was a little confused on some things. I would have preferred them coming out and setting it up because it was kind of confusing.

5 years ago

Reply from Medical Guardian

Shirley and William, we thank you both for the review. We're sorry that the initial setup of your device was a bit confusing. If you still have any outstanding questions or concerns, don't hesistate to reply directly to this message. Simply reply with your full names, address and phone number and we will be in touch. Any information shared in your response will not be posted publically. Wishing you both a lovely day.

Jan. 10th, 2019

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Verified Customer

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Vera Chandler, AZ

The customer service has been good. When I called and checked out the company and then I called back to make sure the system was working properly.

5 years ago

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Verified Customer

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Josephine Metairie, LA

They answer quickly and they are very nice about it. My mother had a fall and she used it and they called me before they call the ambulance.

5 years ago

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Verified Customer

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Sallyn M El Dorado Hills, CA

They've been very helpful and responsive. I have no experience with other devices but this one seems easy to use and so far I like it.

5 years ago

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Verified Customer

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Jeannine

The price of the service is set at a decent price, and the customer service is very good. Customer service is very courteous.

5 years ago

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Verified Customer

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Anonymous Rockford, IL

I always get quick responses to my calls. The instructions are easy and very understandable. I have confidence in Medical Guardian.

5 years ago

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Verified Customer

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Saundra Punta Gorda, FL

The sales representatives have always been informative and helpful. The person answering the emergency has always been confident.

5 years ago