Name: Medical Alert
Rating: 4.3

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Verified Customer

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Pamela Flynn Oxnard, CA

They've helped me so much. I purchased the Fall Detection for ten extra dollars a month, but it does not go off automatically. Besides that, I think it's worth every penny, because it gives you that little security. Overall, they're very good.

5 years ago

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Verified Customer

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Eleanor Bell Beaverton, OR

We like using it very much. I purchased it for a family member, and she's used it a couple of times already; it works very well and very fast. I think that this is for anybody that is taking care of an elder person that can't be there all the time. It's very essential to have something like this.

5 years ago

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Verified Customer

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Marcia Osprey, FL

At first, the device was a little shaky, but it's come a long way. It's really good. I've had a couple problems, but we ironed them out and I'm very happy with Medical Alert. I don't know too many people that have Medical Alert, but I know my experience has been good. Whenever I call, they're there for me, and I don't know what I would do without them.

5 years ago

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Verified Customer

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Betty Rogers Louisville, KY

I have trouble with the necklace because it got tangled on my clothes. It's actually been wonderful. I don't worry about falling anymore because I know somebody would come if I push the button. So far, I haven't had a problem with it.

5 years ago

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Verified Customer

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Vera Banks Wilmore, KY

It's been great! I have a few health issues and they've been very good with me, regardless of anything. When I broke my wrist band, their representatives were always nice and even sent me a new one. I have no complaints whatsoever about them.

5 years ago

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Verified Customer

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Kenneth Cribbs Decatur, IL

The features are great and I like the idea behind it, however, I don't like that it's too sensitive. I set it off frequently and it's not very comfortable around my neck, so I don't wear it very much. Besides that, I'm satisfied with the quality of their service; it's also very affordable.

5 years ago

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Verified Customer

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Pauletti Lasley Ames, IA

Luckily I haven't had to use it but it works fine. I had a stroke several years ago and my balance is not the best, so this was definitely a good option for me. They treat their customers very good and I've had an excellent experience.

5 years ago

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Verified Customer

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Judie Govern Hardin, KY

Every time it's gone off by accident, they've called me immediately. That's really good because at my age, it's a little concerning to live alone. All I can say is that I'm definitely satisfied with the service they've provided.

5 years ago

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Verified Customer

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Roberta Rose Brooklyn, NY

As a senior living alone, it's good to have a service like this. My previous system was sending an alert for each movement, but now I have a new one and I'm very much satisfied with it. It makes me feel good because it gives me the confidence to go out of my house without a problem.

5 years ago

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Verified Customer

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Douglas Davidson Portland, OR

After several falls I decided I really needed this service. They were fantastic and very knowledgeable! One of the representatives didn't know the answer to one of my questions, but put me on hold to find it. It gave me a lot of peace of mind. My wife and I are really happy to have it; it's like my little buddy who keeps me going.

5 years ago

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Teresa Belcher Pasco, WA

I'm very satisfied with Medical Alert! I feel a little more secure when I'm alone and I've had a very positive experience with it so far. It's a little too sensitive at times but they answer right away, they don't mind if the it's a false alarm or not. That is very much appreciated.

5 years ago

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Verified Customer

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Vicki Hightower Malakoff, TX

I purchased this service after falling 3 times in 2 weeks, and so far it's been great! Although I haven't used it, I definitely feel safer with it. The representatives were very nice, very kind and very helpful. I'm extremely satisfied with the service!

5 years ago

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Verified Customer

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Celia Giles Rio Rancho, NM

My kids thought it was time for me to get something like this, and so far it's been great! They have great customer service and my loved one and I are definitely satisfied with it. Everybody above their 70's should get one because they're very handy to have, in case something happened.

5 years ago

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Verified Customer

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Larry Keene Chester, VA

My mother was getting worried about my safety because my balance is bad, so we got the device that detects a fall. I know it works because I dropped it once already and they immediately came online. It really is a good thing.

5 years ago

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Verified Customer

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Rose Howington-Gurley Fernandina Beach, FL

It gives me a whole lot more confidence to go out and be doing different things without having to worry about getting stuck outside again. Everybody was helpful and understanding, they weren't upset when there were false alarms. It's just great!

5 years ago

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Verified Customer

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Mary Pasternac Tucson, AZ

Thank goodness I haven't had to use it, but I'm happy to have it. I am 95 years old so I think it was about time I bought it. They have done a great job! A good example is the time I fell and passed out; they sent help right away. I'm just very satisfied with the service.

5 years ago

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Verified Customer

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Roxine Weichel Beatrice, NE

My experience with Medical Alert has been great! I purchased the whole system and I really like it; it works very well. I live alone and suffer some kind of dizziness every once and awhile, so it was time to purchase something like this. Everything has just been very good.

5 years ago

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Verified Customer

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Nancy Karbowski North Brookfield, MA

My husband died 7 years and I'm always afraid of falling, considering I live alone. Nothing has gone wrong with Medical Alert so far, everything was very very good, including the representatives. Not only do I need it, I like using it.

5 years ago

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Verified Customer

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Edward Ehle St. Louis, MO

Although I've never had to use it, they've offered a great service. The devices seemed very good as long as I checked in every month. I'm diabetic and ended up in the hospital a couple of years ago, so I needed this. So far, I've had a very positive experience with Medical Alert.

5 years ago

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Verified Customer

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Sandra Bonet East Stroudsburg, PA

As a nurse, I know you're only one fall away from disaster. I wear a Pendant or a Bracelet and I like it very much, especially because I live alone. Their customer service was very good and I've had an excellent experience with Medical Alert. They do a good job and are very nice to deal with.

5 years ago

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Verified Customer

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John Vogel Marysville, CA

The service so far has been fine and their representatives have done a good job. I'm old and kind of disabled so I think it was better to get this in case an emergency were to happen. I don't have any complaints; my experience with them has been just fine.

5 years ago

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Verified Customer

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Charlene Farrell Carrollton, GA

I live by myself and have Rheumatoid Arthritis so Medical Alert was definitely something I needed. Everything has been fine so far, I haven't had a problem with the service nor with the devices. When I set the bracelet off they called immediately, so I have no complaints.

5 years ago

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Verified Customer

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Julian Woodmere, NY

My daughter-in-law heard about it while I was in the hospital, and although I haven't had to use it, they did send the police when I set off the alarm by accident. I don't have any complaints regarding their service, everything has been okay.

5 years ago

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Verified Customer

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Anne Eaton La Crescenta, CA

I just figured that I needed some kind of help if something happens to me and no one was around. I really haven't had to be in touch with them, but just knowing that I have it is very reassuring to me. They've been very helpful and I know that if I ever need them, I'll be taken care of.

5 years ago

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Verified Customer

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Anonymous Oklahoma City, OK

Medical Alert was the perfect fit for me because I live alone and I thought it would be beneficial for me. I've set off the alarm by accident and their representatives have been very understanding. My kids are definitely happy that I have it.

5 years ago

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Verified Customer

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Josephine Glass Belton, TX

I picked Medical Alert because you can take it with anywhere you go, although, to be perfectly honest, I haven't had to use it yet. I do have to say that it's always nice to have it there as an insurance. It makes me feel safe.

5 years ago

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Verified Customer

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Anonymous Lewiston, ID

I like that they changed the first necklace I purchased for a smaller and lighter one. They really help a lot because; if you push the button they come right on and they also know who you are. Everybody I spoke with was good as well.

5 years ago

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Verified Customer

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Vivian Thompson Phoenix, AZ

My husband's not here very often and I was falling down a lot, so I needed something to be safe. The device is comfortable and not hard at all to use. I really haven't had a bad experience with any of their representatives; everything has been just fine.

5 years ago

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Verified Customer

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Lita Clamor Bellflower, CA

If you ask me how they treat their customers, I would say very good. I just love it because they responded right away, even when I would accidentally set it off. Whenever something like that happens, they let my children know right away. It's just very effective.

5 years ago

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Verified Customer

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Mary Kunkel League City, TX

It's a good thing for me to have, I'm older and I need to have that in case something happens to me. Everything has been very very good with them. All I can say is that I'm satisfied with it; I just feel safe about having it in my house.

5 years ago

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Verified Customer

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Karen Rieselman Keystone Heights, FL

It was getting a little hard to move around at my age so I decided to get Medical Alert. I've used it a number of times and I'm very pleased with it! Their customer service is fantastic and all I can say is I've had a very pleasant experience with them.

5 years ago

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Marilyn Johnson Grand Junction, CO

This is a very reliable device and the staff there are responsive and easy to deal with.

2 weeks ago

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Verified Customer

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Joan Loxton East Greenwich, RI

They follow up when I forget to test system. Easy to talk with and answer my questions.

3 months ago

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Verified Customer

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June A Mitchell Naples, FL

The watch and necklace are free but rather cheap looking. Are there other choices than black plastic?

3 months ago

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Verified Customer

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Wanda Thomas Grand Junction, CO

The product is as advertised. The people I have spoken with has been very courteous and knowledgeable.

4 months ago

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Verified Customer

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Lois Nugent Novi, MI

I talked to a rep when my price was raised and asked to be billed every month , and that has not happened. I assume I will get billed when my next billing cycle comes up. Am not happy because that is too much at one time.

6 months ago

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Verified Customer

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SAPeterson Menomonee Falls, WI

Add on prices without comparable improvement in services. Specifically, have failed to contact designated person after events with customer. Have tried to correct this problem numerous times without success.

6 months ago

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Verified Customer

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June E. Bailey Saint Petersburg, FL

I inadvertently set an alarm off, and was instantly answered. And they were very nice and understanding of the mistake I made.

7 months ago

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Verified Customer

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Jane Filer

They are quick to fulfill my needs and easily answer my questions and concerns. I would recommend this company to anyone.

7 months ago

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Verified Customer

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Bonnie Scanlon Three Lakes, WI

When ever I have questions they are able to answer them in a way that I can understand. THat is important t to me. I can understand

8 months ago

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Verified Customer

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MARCIA KOTTKAMP Clayton, IN

I HAVE'NT HAD TO USE THEM FOR AN EMERGENCY YET, BUT WHEN I HAVE ACCIDENTLY HIT THE BUTTON THEY HAVE ANSWERED IMMEDIATELY.

8 months ago

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Verified Customer

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POA for Elizabeth Oleniacz Pittsburgh, PA

When you call for technical support they can't answer questions in customer service about the battery issue and Techs aren't available! Automated messages are not clear which product is low charged so confused

8 months ago

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Verified Customer

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Kimberly Phelan Branford, CT

So far the device works well, haven't had to use it for emergencies yet but we successfully tested it recently and that went very smooth.

8 months ago

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Verified Customer

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Ginger Kubo San Jose, CA

The last time we received a call, were going to dispatchh out. We want you to go through the contact list first. We have had the fire dept out here too many times in the past. We have someone here 24/7. We also have cameras in the house to check on them.

9 months ago

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Verified Customer

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Nancy Morris Phoenix, AZ

I feel that I can depend on help when I need it. I was feeling very alone before and worried that if something happened to me, I wouldn't be able to get help.

10 months ago

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Verified Customer

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Bernadette Smith Brick, NJ

Came very quickly when I fell down and personnel were very accommodating and insured me there would never be a problem getting to my lock box I have on my front door

10 months ago

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Verified Customer

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Sheryl Portland, ME

It has 'saved' me many times. However, when I got the GPS model, there were no instructions. After using the basic model, I didn't know that I needed to press the button twice...or to the count to two?

10 months ago

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Verified Customer

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Rose DeFrancis Brewerton, NY

Everyone is very helpful and pleasant. Even when I make a mistake and accidentally hit the help button the person on the other side is so gracious . Thank you.e a

11 months ago

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Sheila lieff Bridgeport, CT

Every time I speak to a different rep, they're always throwing something new at me which sounds good but ends up costing me more money. I live on a fixed income, & if thus continues being too expensive, I may have to cancel Dr his service.

11 months ago

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Verified Customer

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Marie French Omaha, NE

I talked to someone from your office to tell you it took me a long time to get the red light to say your device is charging. Sometimes I count each time I try to get it to charge, and I have counted thirteen times before the red light would come on. Maybe that was because I was a few days from charging it every month on the first day. But lately it is doing fine. And I know you keep a good check on it because you could tell me the time I put it on and the time I took it off. So, I know you are checking it and I appreciate that. So, thanks for doing a good job for me.

1 year ago