Name: Medical Alert
Rating: 4.4

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Verified Customer

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Bette Raup Smithfield, VA

This is the service that my children called and got for me. I wear the button around my neck all the time when I'm not at home. Whenever I call them or anything they have been very polite and efficient. I guess they're trustworthy, I haven't had any trouble with anything and it always seems to work.

6 years ago

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Verified Customer

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R.T. or Anonymous Laguna Niguel, CA

I had tried a couple of other devices and this one turned out to be best than the other ones. I've never had to use it even though I've had it for over a year. Still, I wear it everyday and it's comfortable. I don't worry about doing most of the things I do. I have been irritated occasionally by customer support, but I still use it. I hope I never will need it, but it's there if I do. It makes me feel secure.

6 years ago

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Louis Gessay La Jolla, CA

I didn't really have any say in choosing it, someone else did that for me. On a typical day, I just have it around my neck and hope I don't actually need it. Customer support is responsive and they answer my calls. It's the most expensive medical alert system that I've heard about. I had once before that was less expensive and it worked okay. Their people were very eager and it was good.

6 years ago

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Verified Customer

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Nancy Rochel Yakima, WA

We looked at the options on the internet and decided to go with it. I'm not really happy with customer support right now. I've never had to use it yet, but I do wear it all the time in case I do need it. I cannot really hear anything on the button. It doesn't really do me any good if I can't speak with anybody without having the handheld whatever thing you get. Unless it happens to fall with me it really wouldn't do me any good to press the button. It went off once but I didn't hear it. Several minutes later they called me on the actual phone to see if I was alright. I used to have a different one where everything was from the device, you could talk to them and hear them from that thing.

6 years ago

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Verified Customer

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Don Wamsley Sherwood, AR

I just kind of tried it. At the time I was by myself and I needed something that I could use to get help. I haven't had to use it but I wear the wristband. I tried using the neck piece but it goes off on its own automatically when I'm sleeping. It's not really designed as well as I would like it to be. They owe me some money and they haven't paid me yet.

6 years ago

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Anonymous Littleton, CO

I needed something because I kept falling all the time, so I decided to get it. I don't actually wear the thing since it's too big, but I keep it close to where I'm sitting. Right now I have trouble hearing them, so I'll have to get my daughter to put the main unit in a different spot. But customer service doesn't contact me anyways.

6 years ago

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Verified Customer

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Darlene Mueller Downers Grove, IL

I had fallen a couple of times and I needed some more security, so I got it. I wear it around all the time, even in the bathroom. It is always the first thing that I put on in the morning. Talking to customer service is always nice.

6 years ago

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Verified Customer

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Sandy Steele Calimesa, CA

My daughter got it for me. It is comfortable to use, and I wear it everyday, even in the shower. When I fell once I just pushed the button that I wore around my neck and they came and helped me get up. They have been very courteous, kind, and helpful.

6 years ago

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Barbara Berger Colorado Springs, CO

I haven't had to check in with them other than for a monthly check in. They have been very courteous and have always been very aware. I have the two devices, the neck piece and the wrist thing. I particularly like the neck piece, though it goes off when it shouldn't.

6 years ago

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Helen Harris Forest, MS

We've been real pleased with it. I usually put it around my neck and that's it, no problem. I haven't had to use it, but customer service has been very modest. I appreciate having it, I know that I can get help if I do fall. That gives you a lot of confidence.

6 years ago

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Verified Customer

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Carolyn Hutchison Roswell, GA

I usually get up in the morning, eat breakfast, and go out. Of course, I don't wear Medical Alert when I'm outside since it doesn't work, but as soon as I get back home I keep it on until I go to bed. There was one time when I had a very bad fall, I called them and they answered with an ambulance right away. I have been very pleased with it.

6 years ago

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Verified Customer

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Frederick Gregory Port Arthur, TX

The company service is great and they give me more confidence about standing by myself. I haven't had a reason to use it yet, but I know that if I ever do, they will come in and help me. I don't have to worry about getting an immediate response. Customer support has always been helpful, polite, and I can tell they are proud of what they do.

6 years ago

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Jennie Ashenfelder Berwick, PA

So far so god. I had two days where I accidentally set it off, and they were there in no time at all. If I had needed actual help, they would have been here right away. I wear the wristband since that was better for me, the necklace goes off accidentally, especially if I slept on it. I'm a tummy sleeper you see, so wearing the bracelet is better when I sleep. Other than that, I guess the thing is a little costly, but it's worth it.

6 years ago

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Verified Customer

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Beverly Murdock Thorndike, ME

I wear it all day long, all the time. Fortunately I haven't had to use it in an emergency. It has been very satisfactory. I do think that the wristband does not fit my wrist too well. Since I have a very small wrist, it's very loose.

6 years ago

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Juanita Burrell Reno, NV

I accidentally hit the button and she came right on through to see if I was ok. I've used it while gardening and it has been useful. I think it's kind of expensive but I suppose it is worth it if the time comes when I really need it. It is hard for me to pay for it.

6 years ago

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Verified Customer

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Selma Ross Delray Beach, FL

The minute I press the button, even if it's a mistake, they're on the phone in a second. I recently fell and fractured my arm, so I pressed the button, they called me, and help was there in 5 minutes. On the occasions when it was a mistake they were very kind and nice. I've had no problems with them.

6 years ago

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Don Weekley Columbus, OH

When I go about the house it's normal for me to have it and I feel very comfortable with it. One time I used it in the early morning and once I pressed the button the people responded fast. I couldn't talk very much but they knew I was in trouble and they dispatched really quick.

6 years ago

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Anonymous Pensacola, FL

I wear it all the time and while I hope I don't have to use it very often, I occasionally do. Customer service is very adept and check into things if something happens. They're on it all the time, they've been very good at calling me back and checking on me to make sure I'm okay. A lot of times I call them before I realize that I've done it, that happened recently. They called and were very helpful and kind, they wanted to help and make sure that I knew what I was and wasn't doing and what I shouldn't do as well. I can't complain.

6 years ago

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Verified Customer

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Marlene Schiedler Ligonier, IN

I needed help and that was the best value I could afford. I didn't really need it during the day and I used it mostly at night. I've used it a couple of times. I fell one time and I couldn't get up, so they came in a got me back up. They were very well mannered, prompt, and very caring. They asked question and answered mine. I was pleased. I feel much better knowing that I have help at my fingertips if I need it.

6 years ago

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Verified Customer

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Lore Sutton Pensacola, FL

On a typical day I make sure that I have it on, either the watch or the necklace. I also make sure that it is charged. I made a mistake with the device one time though. On a Sunday before I went to church I was wearing my necklace. I must have hit something and set it off, but I had never used it at that point so I thought it was my cellphone. I turned it off and went into the church and they came to see. I was really shocked when I realized that and I corrected it of course. I shortened the cord on the necklace and haven't had an issue since then. I haven't really used it. I did test it and called customer service, they were really good. They did charge me an extra 10 dollars for the necklace...but I don't mind as long as they keep me safe. I feel much better having it.

6 years ago

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Verified Customer

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Elaine Novello Ocean City, NJ

Fortunately I haven't had an emergency, but it's a comfort thing to know that it's there if I need it. I am here mostly alone but I have confidence knowing that if I need help, especially if I have fallen or something, I have them there. Every time I have to deal with someone is a pleasant experience. There's live people at the other end of the phone which is great to know that there's somebody actually there too hear my complains and act on it.

6 years ago

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Verified Customer

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Doris Bryan Salisbury, NC

We got it after my daughter checked it out earlier and said they had a better response than other companies. I use the device every day when I'm home. Though sometimes the device's line gets unscrewed and it falls off, but as long as I keep it screwed tight it does pretty good.

6 years ago

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Verified Customer

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Mary Wells St. Louis, MO

I just wear it around my neck all the time, even when I take a shower. I never take it off, you never know when something might happen. I've used it several times whenever I fall, and they get here and help me out really fast. The people that come here are always very nice, informative, and talk with me about anything I wish.

6 years ago

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Jean Armstrong Flint, MI

My decision to get it came to the fact that I live alone and I felt a lot safer with something like it. I haven't had to use it for a real emergency up to this point, but it is very comfortable to have the device. I've called them before and asked some questions. I felt comfortable with the information they gave me.

6 years ago

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Verified Customer

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Charles Reil Plattsburgh, NY

They are great. I use it everyday and keep it on me just in case. I've never really had to use it for an emergency, but they called me once when I pushed the button by mistake. They got a hold of me and I had no problems. It's a very good medical alert.

6 years ago

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Verified Customer

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Jerry Soares Port St Lucie, FL

I chose Medical Alert because I liked the idea of being able to contact them immediately and being tracked by satellite. On a regular day, I put my button on my belt and I travel wherever I need to travel. Customer support always seems knowledgeable and everything has been fine with them. I think they are extremely trustworthy.

6 years ago

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Verified Customer

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Peggy Simpkin Dallas, TX

I haven't had any problems since I bought it. I just use the bracelet all the time, day and night. I did have to replace the bracelet at one point and I was surprised there was a charge for that, but in the end it was replaced so I guess now it's okay. One thing I wish is that they had different choices for the neck piece to be put on.

6 years ago

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Diana Naught Indpendence, MO

I got medical alert because I have Muscular Dystrophy and I am always falling out of my chair. I try to always have a telephone with me but there are always those times when I forget and I am not able to get up and move as well as I used to be able to, so I have that added protection now.

6 years ago

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Lucille Young Phoenix, AZ

Medical Alert came into my life ever since my husband passed away and my family decided if I was gonna live alone, I had to add something for my own safety. Their representatives are very nice on the phone whenever I accidentally hit it. However, I had a bad experience with a representative; a lady called and wanted me to have insurance on it, I said I didn't need it. I was very upset about that, but she took those 120 dollars out of my account.

6 years ago

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Verified Customer

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K. L. Portage Des Sioux, MO

Every time I've spoke to a representative they've been very thorough and have given me the information I needed. If I press the button by accident, they call immediately and check on me. A friend had it and its GPS service convinced me that I should have it because I do a lot of running into town and my roads are about 14 miles in open fields.

6 years ago

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Bettie Phillips Jerome, MI

Their representatives have been really good because when I accidentally pushed my button and it went off, they were really good about it. They told me not to wear it in bed so I take it off and put my other one on. It's a comfort to know that I'm not alone.

6 years ago

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B. S. Cary, IL'

My daughter went through several inquiries to try and figure out the one that would be best for us. I always put it on as soon as I wake and get out of the bed, I wear it in the shower in the morning and I wear it all day long and take it off when I go to bed. Once I fell, but my daughter and son were here. They pressed the button and the paramedics came and took me to the hospital and it ended well.

6 years ago

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Verified Customer

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Jeannie Madison Riverside, CA

I have received good service every time I called. My mother in law fell about 6 weeks ago. It's my understanding the alert activated the call to 911. I think she may have been confused when she fell. She was also home alone.They did have an issue getting a pendant replaced. It took weeks and required repeated calls by my father in law.

6 years ago

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Verified Customer

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Dorie Walnut Creek, CA

MedicalAlert gives me a great feeling of security as I am elderly, with bad balance and live alone. My family may be reached as soon as possible with a press of the button by me as I always wear it. The Co. personnel are very pleasant and knowledgable.

6 years ago

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Sharon Greensburg, PA

They have proven to be prompt to reply when my unit is activated. I have had a couple of times when it registered a fall but I had dropped the unit as I was putting it on in the morning, I charge the unit every evening while I am sleepig. I am sure that if they respond to a non emergency call that they will be there if I should need really help,

6 years ago

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Peggy Woodland Hills, CA

Medical Alert has been courteous and patient during system set up, respond quickly to alerts for assistance for the user and communicating the need to phone contacts. They even call when the system requires maintenance. We are extremely pleased with the service provided by Medical Alert.

6 years ago

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Betty Oakley, CA

I feel protected in case of my falling and unable to get up, Both of the pendants' cords keep loosening and not holding the length I want. My wrist band's Velcro wore out and I can no longer wear it. Otherwise I am very happy with the system and am glad to have it. Thanks for letting me give my input. Betty Brown

6 years ago

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Warren Camden, NJ

Sometimes it's hard to get through to a person on the phone. Half the time that person acts like they could care less about your issue. The last time I called the girl said that she was going to replace our unit. Ours wasn't working at all. She said she would send one out. She started to and the call but I asked her when the unit was gonna be sent out she said the next day. I asked when it was going to be received because she was still turned on the call and she said oh that will be next Thursday. I was calling on Friday. I explained to her that there was no way that we could be without a unit for an entire week I explained that I needed the unit overnighted. She did it. It was just frustrating because if I had not stopped if I had not asked questions it would've been an entire week before I received what I needed. I did not feel that she cared and I felt like I was annoying her.

6 years ago

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Francis East Providence, RI

My father had to use the system twice & I was immediately notified by medical alert. When the system was activated in error the operator was very understanding. I would recommend Medical Alert to people in need of this type of assistance.

6 years ago

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Nancy Volpintesta Appleton, WI

I think Medical Alert's customer service is good. Sometimes it takes a while for them to come online when the alarm goes off, but they're very good with asking questions and making sure you're okay after that. So far, I liked using it. One thing I don't like is that sometimes it goes off when I don't want it to go off. Besides that, I do have to say that the cost went down. I appreciate that.

6 years ago

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Elizabeth Eckert Newmanstown, PA

I purchased Medical Alert for a family member because she kept falling when nobody was around. Their representatives were very good. When she pushes the button for help, somebody's always here. There's no waiting and they send help out if it's needed.

6 years ago

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Patricia Brownell Cocoa, FL

I honestly don't know what system I bought, but I do like using it. I haven't had a problem with their customer service, and my overall experience has been good. Even the fire department has come over several times because I pressed the button.

6 years ago

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Maria Labriola Flowery Branch, GA

Our system went off one time, and the police and EMT broke into my house because nobody answered. I was in a hotel at that time, and they tracked me down to there. They did a great job tracking me down and calling all the numbers I provided. Plus, they nailed everything back into place, and did a great job with that as well. I'm just very pleased with it, and very happy that I have it. The people who answer the phone are very polite and very knowledgeable. I called for help once while I was away from home, and they still called my husband, just to let him know what had happened.

6 years ago

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JF Upland, CA

My daughter had been telling me to get a service like this, but I didn't think we needed it until I fell. I think the service is wonderful; they're very nice people. One day I dropped it, and somebody came on the line right away. It's nice that they're right there when you need them to be.

6 years ago

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Constance Coyle Old Bridge, NJ

Their representatives were very polite and very nice the couple of times I've had to use it. They sent the ambulance right away, and it was here within a few minutes. It annoys me to wear the necklace around my neck, but it does work. I think every senior should get one.

6 years ago

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Julia Emch Trinity, TX

My son had me purchase Medical Alert after I fell, and I think their customer service has been very well so far. I purchased the device that goes around my wrist, and they've been very prompt to answer when I've had to use it. It's been a very positive experience.

6 years ago

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Gladys Jimenez Rolling Meadows, IL

Before going with Medical Alert, I paid $60 for the same service, so this one is cheaper. Plus, the representatives were very good. I love using it! I fell one time, and they sent the paramedics right away as soon as I pressed the button. In my opinion, anybody that's over 60 years old should have it, just in case they fall and can't get up.

6 years ago

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Donna Nichols Kannapolis, NC

They tested my call button periodically, just to make sure everything was in order, so I think they were very good. Plus, I haven't had a problem with their devices so far. Overall, I'm very happy with it, and I really think it's great!

6 years ago

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Mary Murphy Bradenton, FL

My husband died, and I was alone, so I decided to purchase a service like this. I've had it for a little over 2 years, and I only had to use it once. It was worth every dollar! The paramedics came over immediately; they saved my life!

6 years ago

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Mary Looney Genesee, PA

This saved me the 3 times I've fallen! I have an improved pendant that detects a fall immediately, and it's been outstanding. They come when you need them, and I just like the equipment. Medical Alert has always been there for me.

6 years ago