Name: Medical Alert
Rating: 4.2

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Verified Customer

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Audrey Rafferty Kenosha, WI

I don't use it all that much. Customer service is very good, they answer when I push the button. I couldn't ask for anything more than that. Sometimes my dog manages to push it so I have to explain to them that my dog was the one that did it and not me. The necklace is a little uncomfortable, but I can't wear the one on my wrist either, so I'm just managing with that one.

7 years ago

Reply from Medical Alert

Hi Audrey,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Bob Hodges Poulsbo, WA

I live in a retirement home and since I got it I've used it twice. The first time I slipped and fell in my living room. I pressed the button and since I was close enough to the other part I was able to tell them that I had fallen and that I couldn't get up. Pretty soon they came out and picked me up. The second time was kind of similar. I fell and I couldn't reach out to the retirement home's emergency people so I pressed the button and they showed up along with the nurses. On both occasions everything just went well, the thing worked.

7 years ago

Reply from Medical Alert

Hi Bob,

I am sorry you have fallen but glad you're taking precautions.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Roberta Feagans Ashburn, VA

I've had it for about 2 or 3 years. They were the first ones I called after I saw an ad or something. Just for fun I called another company to check and they were twice as high in price. I put it on first thing in the morning take it off last when I'm going to bed at night. When I use it, they call me right away. I just got the new device that they have that will automatically call them if you fall. It works very well for me.

7 years ago

Reply from Medical Alert

Hi Roberta,

Yes, we are very affordably priced.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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None Woodland, CA

I've never really had to use it but I wear it every day. Sometimes the emergency people will come on even though I never touched the button. Usually it's because I put my pendant down too hard or something. When that happens the red light comes on, a voice starts talking, and if I don't cancel the alarm fast enough, someone will come on the line and ask me if I'm ok. It's a bit expensive but I don't mind paying that much for my own safety.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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D.J. Eugene, OR

We checked around different services and decided that they gave us the best advantage and service. They just have everything I need. I haven't had much contact with them, but any question I've had, they have answered it. I have the watch one on me most of the time but I recently got the new one. That one automatically knows if I fall without me having to push the button or anything. I only put it on when I go out though.

7 years ago

Reply from Medical Alert

Hi D..J.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Patricia Charlotte, NC

I had seen their advertisements and liked what they said you know. They could respond right away and send medical help, so I just decided to go with Medical Alert. I really haven't had to use it but I wear the necklace every day. The button itself is easy to use. You don't really need to learn how to operate it, you just push the button. Sometimes when I'm working in my home I'll hit it against something and they always respond. I think they're very reliable and their staff is very courteous. It's probably one of the best companies out there for medical assistance.

7 years ago

Reply from Medical Alert

Hi Patricia,

We're always here for you! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Frank Lando Las Vegas, NV

My husband needed it at the time. He was always falling in the bathroom, the kitchen, and even when he was leaving a room. Since I couldn't pick him up, I needed to have something to call people to help me get him up. He has used it in different occasions, when he gets up at night to go to the bathroom, in the afternoon, etc. since he could fall anytime.

8 years ago

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Catherine Hodel Fayetteville, AR

I've never had to use it, thank god, but it's very comfortable. I wear it everyday and I have the control unit close by. I think it's great. Whenever I accidentally push the emergency button they've been there right away. They're very patient and pleasant. They could get upset by the accidental push, but they don't. I've really enjoyed having it. It has been very helpful.

8 years ago

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Linda Jones Fuquay Varina, NC

One of their representatives called me and talked to me about protection and all that. That's when I decided I needed to get it. I put it around my neck in case something happens. Though a lot of the time it kind of gets in the way and bumps against everything. Still, since I'm on my own most of the time, and I drive sometimes, I know it's there if I need it. I can use it in the shower too, which is great since I've fallen there before. It's helpful and a really good device.

8 years ago

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Debby Tatigian Rockville, MD

At the time I saw an advertising on CBS and I got one for my mother back then. When it came to getting something for myself, I decided to go with them. I've never had to use it, thank goodness. At first I was worried about sleeping with it because I thought the alarm would go off by mistake but that has never happened. I don't have that much experience using it, but every time I have a question they have been more than helpful and they don't pressure you. No question seems to be too stupid to them.

8 years ago

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Angie Clayton Manhattan Beach, CA

I just wanted to have one for me and I happened to see theirs, so I ordered it. Since I live on a two story house and I'm mainly on the floor upstairs, it's useful to have. I use it every night and if I'm home during the day. I also often keep it on when I leave or go out. Whenever I have contacted them they've been very helpful with whatever problem I have. I feel safer having it on. I'm happy with it.

8 years ago

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Glenn Artress Gaylord, MI

I can't quite remember why I got it first, probably because I used to have it years ago. I had to use it for an emergency a while ago, I think it was because I thought I was having a heart attack, though that wasn't the case. Still, on that occasion and whenever I call, which is a really rare occurrence, they answer my calls and are there right away.

8 years ago

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Marlyn Davidhizar Elkhart, IN

We got set with a different one and paid for that one. In the end we went back and after having it for a bit we decided to try a different one. A few years ago I broke my ankle so I pushed the button. My daughter, who lives a few doors down, was very surprised that they were here within just a couple of minutes. It's a pretty fast service. There have also been accidental calls because the thing went off on its own. Still, I'm satisfied with it. It's better than the one we had before.

8 years ago

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Marie Franklin Manchester, MO

I happened to see their advertisement and it seemed like something I could use. I usually put it on first thing in the morning and wear it until I go to bed. They are very conscientious. They've called me because I hadn't contacted them in a while. That time they checked on my equipment and everything to make sure that it was all working and in great condition.

8 years ago

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Carol Fortuna Costa Mesa, CA

Since I'm a widow and I live alone, I wanted to have something that would alert somebody in case I fell or needed help. I called LifeAlert and then Medical Alert and I just figured they were the best of the two. I've never used it, but I bought it as insurance in case I fell and couldn't get up. I do not like the wristband. As soon as I started using it I got wrist pain. It would come off when I was sleeping and it was made with such cheap materials that it just fell apart. I'm wearing the necklace now because of that.

8 years ago

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Diane Moore Scandia, MN

My father read about it on the paper and we just decided to try it. I have it on my cupboard and it's there if I need it. I don't like the button they gave me that can detect falls automatically. It's so sensitive that even if I swing the thing a little it goes off. I stopped wearing it and as far as I'm concerned it's a waste of money. Still, I do like the service. One time I fell and couldn't get up myself, so I pushed the button. They called us back promptly and got the ambulance for me. The police were actually the first ones to get there but they got the ambulance too. I know that there's a few similar devices that are a little less expensive.

8 years ago

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Anita Hynes Coxsackie, NY

At the time it was the only one I had heard of. I generally take the GPS with me when I leave the house since I like having it with me. If I have any questions they have no problem when giving me good answers. I've tested the device and it works well. If there's ever any problem or if it needs to be replaced, I know right away because they call me to let me know.

8 years ago

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Marie Carter Autryville, NC

I didn't really shop around much. I just saw and ad for the medical alert and got it since I fall a lot and I'm handicapped. I wear it constantly, day and night. One night I had a really bad fall and no one was close by for me to reach them. I was glad I had medical alert with me because they were quick to respond to me and get an ambulance. I'm thankful that I had it and I could reach the hospital. The only thing is that I wish I could use the device while away from home. The thing is not really expensive, but it's worth it.

8 years ago

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M.T. or Anonymous Lockhart, TX

It was the only service that I looked at, I just got it. I wear it all day and night, though I was told I shouldn't wear it at night time. They actually sent me another one so I could wear one at night time and the other during daytime, but I honestly think it's a bit of a hassle. The one that I have was actually upgrades to a smaller thing now. I haven't really had to push the button for an emergency yet, but customer support seems to be ok. I hope I never have to test it, I've fallen enough already, but so far so good. I haven't had any problems with it. It is a little expensive though.

8 years ago

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Dianne Read Gilman, WI

I've had it for so long that I don't even remember why I got it exactly. It was probably because of its price. I've never had to use it, but I test it every month or so. It seems to work ok and it makes me feel safe to have it. I got the one that detects falls on its own and it's really touchy. I've set the thing off a few times without realizing it. Still, I haven't had any problems with it.

8 years ago

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Dorothy Brown Clovis, NM

I try to put it on as soon as I get up in the morning and I wear it till I go to bed at night. If I need extra safety, I wear it all night in case I have to get up and go to the bathroom. I've never used it for an emergency, but I test it every month. I like it because I can carry it with me when I travel, in case something happens. Since I travel alone very often to go to Texas, it's really convenient.

8 years ago

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Anonymous Dearborn, MI

I've had it for many years because I live alone and I'm handicapped. I recently got upgraded to the one that you can just carry with you instead of using the machine. I can still drive, and I have a walker and a wheelchair, so I can wear it around my neck all the time. I guess the only downside is that I can't sleep with it, but I keep it next to my bed when I sleep. The only thing is that I haven't done the whole booting up process yet, which caused a problem when I fell a couple of days ago. The thing wasn't working and the base wasn't receiving a call. I was still able to get the doorknob and get my dog to get to my phone and call 911. The EMT were able to get to me and help me up. Customer service has been very friendly and nice about everything though.

8 years ago

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Dana Snyder Tarpon Springs, FL

I've used it a couple of times, once for my husband and twice for myself. On one of those occasions, I fell and pressed the buzzer. Since I was too far away, I couldn't get to the speakers, but they sent people anyways. They knocked on the door and were very prompt. The people that came were very polite, helped me up, and dusted me off. The res ponders, usually from the fire department, are also very nice and helpful. Even when my cat accidentally hits the buzzer, I jut call them to let them know that it was a mistake and they are very nice and patient about the situation. They have a lot of patience with one's disability. Medical Alert has given me new courage, especially when it comes to falling.

8 years ago

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R.I. Providence, RI

My doctor recommended I get this after my daughter researched it. I'll be 90 soon and he didn't think I should be alone all day because I have a heart condition. I wanted to continue living on my own, I like my independence and so I got Medical Alert. On a typical day, I get up and put it on. I bring it into the bathroom with me, shower, get dressed and I put it on. I take it off when I go to bed and that's that. I've set it off accidentally several times, it is hard not to make it go off. In fact, since I have it set so that it detects falls automatically I've set it off sometimes like that. We did have a problem once while ordering, but my daughter got on the phone with them and the Medical Alert people were very nice about it and fixed the problem. It makes me feel a little safe. It's as if a friend or somebody was always with me to give me the protection that I need.

8 years ago

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Bernard Lochotzki Port Clinton, OH

When my dad was out into his trailer he had bumped the device and did not realize it. They called me and called SWAT to make sure he was ok 'because nobody was responding. They were very quick in responding. Other than that I don't think we've had to use it. I've always had really good information from them and they've helped me set up the Medical Alert system. They're always very pleasant and patient. I'm really happy with them.

8 years ago

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Gregory Neher Marianna, FL

I have no problem with it. I just carry it anywhere, tho I haven't had to use it. I've hit it accidentally a couple of times and gotten a good response from them. One time I accidentally set it off and it took a long time before they responded. When I first ordered it they sent me one unit that didn't work, but they got me a new one as quickly as possible. They're fine and they listen to us.

8 years ago

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C.K. or Anonymous Eugene, OR

I've only needed it once when I had an anxiety attack. I wasn't sure if it was that or a heart attack so I called them. They were very thorough, double checked with me to make sure that I was ok. They called me back, left a voicemail in fact because my phone was off, and told me they had sent someone to check on me. They were there in a very short time and took very good care of me. It all took 5, maybe 10 minutes. Other than that, I've accidentally set it off several times but they've been very good sports about that.

8 years ago

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Donna Mills Ten Sleep, WY

It was a shot in the dark to get it, but I thought it sounded like a good deal. On a typical day I just wear either the necklace or the bracelet. I really haven't had to use it, which is a blessing, but knowing that it's available if I need it is comforting. Whenever I tested the device or pressed it by accident, customer service has been very helpful. They simply verify who I am and tell them what's going on. They have been very good.

8 years ago

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Sally Sheridan Shelton, CT

I feel comfortable having the necklace device. As soon as anything goes wrong, I just push the button and my family knows right away. My husband also needed it. He was on the last stages of cancer and would fall quite often. I wasn't able to help him up, so I would just use Medical Alert and they would come right away. They just take my information and have been very helpful. I'm glad I have it now.

8 years ago

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Wolfgang Klaiber Ocoee, FL

It had all the basic things that I needed if I fell: GPS, quick people, etc. I haven't experienced a real emergency, but everything is working fine so far. On a typical day, nothing happens, I mean I just carry the device in case something happens. I've tested it and every time I needed a representative, I get them. They give good service and answer all of my questions. I'm very satisfied.

8 years ago

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Mary Alexander Columbus, OH

I chose Medical Alert because it has the GPS and it doesn't confine you to your home. I wear it around my neck all the time, except for when I go to bed. I once fell in my home when my son wasn't around, so I pushed the button. They called and asked me if I needed assistance, I said yes and asked them to call my son. He was able to come over and help me up. They were right on it. They were very professional and I was very satisfied with talking and communicating with them. I recently went on vacation and I was happily surprised to discover that the device also worked down there!

8 years ago

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Anonymous Las Vegas, NV'

A few weeks ago I fell and I couldn't reach the phone, but thanks to Medical Alert the fire department and my daughter came to help me, they've been there whenever I needed them. I always wear my necklace and my bracelet when I'm doing work around the house and everything, however, a couple of times my necklace went off and they were calling me, but otherwise I had no complaints, I'm happy with it.

8 years ago

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Mary Bowers Wheat Ridge, CO

After I lost my husband I was alone; I had no children, no grandchildren, nobody. I just felt I needed somebody and this medical alert system was my first choice. I haven't had to use it, but I feel safe wearing it, I put it on in the morning and wear it all day long. Their representatives are very kind, understanding and knowledgeable, always wanting to help making sure I understand how my device works. Medical Alert provides confidence and comfort!

8 years ago

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Hattie Weaver Carson, CA'

The AARP recommended it to me. I still wear the old device, and I have not use the new one, but, I already learned how to use it. I now have the one that I put in my purse and I honestly feel very protected. Their representatives provided me with the information I required. However, whenever I tested it and turn it off, it gets hard to let them know it was a just a test, that is the only problem I have had.

8 years ago

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Claude Anderson Bullhead City, AZ

Most of the time I don't even know I'm wearing it. I charge it every night about the same time or so and then it's on for a good 8 hours. Their representatives are very polite when I accidentally set it off, they're right there to check on me anyway. I'm very impressed with the clarity of how they speak to me - it's as if we are almost in the same room. I don't have any problems with not understanding them. I remember I checked them out, to me it sounded the best company and it runs about a dollar and a half or so per day, it's pretty cheap security. I am honesty pleased with it.

8 years ago

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David Lawton Thomson, IL

Their customer service is great. They've been very knowledgeable and they answer all of my questions. They're very helpful. I test it once a month to make sure that the system is working fine and they're right here 24/7. I wear it everyday and can go anywhere with it. I don't have to be around home and if I go out of the country they will find me if something happens.

8 years ago

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Barbara Smith Grove City, OH

My overall experience has been great. I got Medical Alert because I wanted the GPS, to talk right into the microphone to tell what I need, and also because they're less expensive. Anytime I've talked to them it's been my error but they're right there making sure I am fine. When I was on vacation, I accidentally threw my device on the bed and it called right away. I was actually on an island and they found me. I was very impressed with that.

8 years ago

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Mildred Whitwer Lancaster, PA'

I've been getting advertisements from some other companies. Now that I've got Medical Alert I don't need anything different. I'm thankful that I haven't had to use it for anything but it gives me great satisfaction to know that it's there if and when I need it. The representatives have been very helpful, very polite, and I never leave a conversation with a question. They've answer anything I ever had to ask.

8 years ago

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Jean Saint Louis, MO

They have served us well for our aging mother on several occasions. More specifically three weeks ago when my mother phoned me wanting me to come to her, over 30 miles away, because she didn't feel well. After hearing her symptoms I told her to push medic alert immediately and I would meet her at hospital. My mother was suffering a heart attack and we were told by her physicians if she had not called she may have died. Thank you from a grateful family!

8 years ago

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Aylo Williams Conway, SC

We love it! My mom and I just absolutely love it. It gives me the freedom to leave the house occasionally without leaving her helpless. If I described their customer service, I'd say they have me at the highest satisfaction. We've just been so happy with them because I've left her alone a couple of times, and my mom has had to use them. They call me and the police. They are just awesome! If someone has an elderly parent, this service gives you a little more freedom. You don't worry as much because you know that if something happens, they have your back.

8 years ago

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Gayla Breedlove Red Oak, AR

They're really nice people. I've accidentally pressed the button before and they came on the speaker right away to make sure I was alright. My mother had the same experience and it was really good. They were nice and fast when needed. I lost my husband in December, so I'm here at the end of the road by myself; I just needed something in case I fall and can't get up.

8 years ago

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Evelyn

some parts are good to very good and some parts of it are lousy. I would have quit a month ago without an employee named Eric.

3 months ago

Reply from Medical Alert

Thanks so much for your feedback, Evelyn! We value our customers and appreciate the time you took to share your experience. Please feel free to reach out to our customer service department with any additional questions or issues 1-800-906-0872.

Sep. 5th, 2025

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LT

I discontinued service with Medical Alert due to additional charges on my account that was not authorized and addition to a product that didn’t hold a charge. I tried to resolve these issues with the promise of a new device and refund of the unauthorized charges. Neither promise was completed. The device has been returned and I am still awaiting a refund of the annual payment.

4 months ago

Reply from Medical Alert

LT, thank you for taking the time to leave us a review and bringing this to our attention. To resolve this matter efficiently, please call our Customer Service Department 1-800-906-0872 so that we can escalate this matter to our supervisor team to investigate further.

Aug. 27th, 2025

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Morris

My dad had had multiple falls and needed a way to communicate with EMS

1 week ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 19th, 2025

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Jay

My device is way too sensitive. If it drops 2-3 inches, it activates. I've had it activate more than once when I turn over in bed. In my opinion, it should activate only if it drops 1-2 feet.

6 months ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Jay! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Jun. 12th, 2025

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Deb

I do not like calling, now all I can get is AI to talk to unless I can get through on billing, and then if I scream they transfer me to a person. I was on phone yesterday with them from around 10am on and problem not resolved till I called back at 530pm, after waiting for 2.5 hours for them to call me back, I was told I would get a call in 1-2 hours after my conversation, I do not believe I will renew at the end of my term, this is a medical emergency line and it is understaffed, the help you have is wonderful but you do not have enough, I should not have to be on hold to cancel an alarm or to get a service issue fixed. This was my 2nd time with issues since last September, 1st time I waited over a week with no monitor waiting on a new one, no credit was offered and I worried all that time about my husband, I honestly do not feel secure with your service any longer.

6 months ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us Deb. We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously and your thoughts help us to continually improve.

Jun. 12th, 2025

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Sandra

I am very happy with Medical Alert. I know that they are very helpful and if I needed them it would be quick help. Especially, if I couldn't help myself.

6 months ago

Reply from Medical Alert

Thank you so much for your kind words, Sandra! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jun. 6th, 2025

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Donna

The price is high for seniors on a fixed income. Also when we got it and set it up. It said to test so we tested it and instead of the person talking through the box they were calling on the phone. If my grandmother falls she may not have her phone with her thats why we got the medical alert button.

6 months ago

Reply from Medical Alert

Donna, thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jun. 6th, 2025

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Barbara

it seemed less expensive. it isn't anymore. I'm looking.

2 weeks ago

Reply from Medical Alert

Barbara, thank you for taking the time to leave us a review. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Dec. 11th, 2025

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Bill

IAM ALWAYS SUSPICIOUS OF ANY LARGE COMPANY USING A PROTECTED SITE.!!!!!!!!!!

2 weeks ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. If there’s anything we can do to help, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 11th, 2025