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Medical Alert

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8.3

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Glenda The Villages, FL

We love it! It has helped us on several occasions and provides us peace of mind..

2 months ago

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Fran

SSO FAR SO GOOD. I HAVAE ONLY HAD IT A SHORT TIME AND HAVE USED IT TWICE AND THEY ANSWERED PROMPTLY AND VERT COURTESUS.

3 months ago

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susan kolts Accord, NY

Representatives were very helpful and knowledgeable. We were always treated with kindness and respect. We feel very safe with Medical Alery

4 months ago

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Judith Belli Irwin, PA

Medical alert system working well. I am now wearing my fall alert button higher up on my chest to try not to set it off when there is no emergency.

5 months ago

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Arnhild The Bronx, NY

Whenever I have had reason to contact Med Alert — for lost or false alarms — i have always been treated courteously and expeditiously.

5 months ago Edited October 13, 2023

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Laverne Brown Chicago, IL

My mom started falling for whatever reason. I live in another State but by Gods grace my sibling are close. Last year I wanted peace of mind and I found it with Medic Alert if my mom would do her part. But we are not there yet 100%. But the product is priceless

9 months ago

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Paula Nelson Middletown, VA

I do have a problem I think my emergency call list might have a problem that I'll address by calling you. It appears my home number and my emergency call number is the same so when they call my emergency contact number they got a busy I assume you were calling me on my home number as well. It just seems to be a set up issue and I need to get in touch with you for that. Other than that I think the system is wonderful it does everything that I need for it to do and more.

1 year ago

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Elida Epperson Sherman, TX

Every time I have spoken to Medical Alert, I have been very pleased with the people I have spoken to. My issue has been resolved on the first call. Today I spoke with a lady who was exceptionally pleasant and it was joy having spoken with her.

1 year ago

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Susan Heminger Tiffin, OH

My 95 year old mother in law has caused some accidental calls by unplugging or leaving phone off the hook and they have been wonderful about it. She fell once and they called but luckily she was okay. I've feel comfortable knowing she has this reasonably priced service.

1 year ago

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Annabel Smith Spring Lake, MI

It gives the customer peace of mind knowing their call for help is going to be answered promptly. I have not had to use my Medical Alert for an emergency. However, when testing the Medical Alert the personnel answers promptly and courteously.

1 year ago

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Charles Hirschauer Batavia, OH

Fortunately I haven't had a fall since getting Medic Alert, however each time I have accidently dropped it or bumped the button, they have immediately came on over the speaker to ask if I am alright. This makes me feel very safe!

1 year ago

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JoAnn Gatti

The Medical Alert team is very responsive to your pushing the alert button. However, the alert button is very sensitive and even pulling a jacket sleeve over the alert has set it off. Also, the necklace alert button is as sensitive. It has been set off by hitting the button against a table edge! As I said, the response has been great. I am embarrassed by the fact that the team has to take time so often to answer my false alerts!

1 year ago

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Robert H Kammer Silver Spring, MD

They always respond. So far all of my calls have either been unintended or unrealized calls. I am suprised how quickly they respond, even when I'm in the shower and can't answer their call. Someone was at the door even before I could get out of the shower.

2 years ago

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Beverly Aspenleiter Novi, MI

One day I threw my jeans on my bed.I forgot my alert button was in my pocket. A voice came on and said I have detected a fall. If not press the button. This is the first time it happened, but it sure gave me a wonderful feeling of security. I recommend this for anyone that lives alone . I didn't think I needed one, but I sure am glad I have it.

2 years ago

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Deb Williams Lakewood, NJ

I have used Medical Alert for many years for my Aunt. Terrific company, excellent support & customer service. Just had to cancel because my Aunt is now living where they supply the alert system. Had no problems cancelling and told the representative that I would highly recommend their services. Totally 5 Star!

2 years ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Doris Beamish Lake Zurich, IL

Sadly to say, I am not completely satisfied with Medical Alert. The help I get when needed as been great. However, most every month I get a call to check my unit which is just a chance to pressure me to invest in more available items offered. I am not able to afford any more than what I already have and tell the caller this every time. I am 88 years old and living on SS. This month I did get someone who offered to change all this, help me with unwanted costs on my last 2 bills and a name and number to call should my complaint be taken care of. Hope in Sept. I do not get another "pressure to invest call". There is no way I will be getting anymore money. Sorry!"

2 years ago

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Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Please escalate any other questions or issues to Customer Care:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Mary Jo Robinson Sheboygan, WI

We bought this for my mother in law after father in law passed away ~ it has been a god send ~ their communication ~ fast response & overall satisfaction along with price I am a property manager for seniors & I recommend Medical Alert

2 years ago

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Lynn Brown-Jones Denver, CO

This is my first try and I have found it an interesting experience since each time the alarm has been used it was an accident, The first experience was not pleasant the second time I learned it can be used when I am at a location with a medical emergency. This was very helpful information.

2 years ago

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Joan Helgeson San Francisco, CA

I think that your people do a terrific job! I have had some troubles with the equipment. The older version of my necklace was great, even with fall detection. The first new version also had fall detection but it was so sensitive that it would go off every time I was riding my mobility scooter. I now have a necklace without fall detection and a second one with fall detection but I don't wear it.

2 years ago

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Deldira Shelton Houston, TX

Give peace of mine while living alone. During the winter storm my daughter received a call from medical alert to notify her that they had received irregular signals from her equipment. I was because her power had gone out due to the storm storm.

2 years ago

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Mary Margaret Flynn San Carlos, CA

Does the job perfectly, called several times for my husband now deceased. And I feel safer here with myself but will soon move to assisted living situation. But your service which keeps me safe will be the last thing I disconnect, and then only after I have totally moved out of the house and into the senior home.

2 years ago

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Peggy Wilson Knoxville, TN

They have called in paramedics to help me get up when I fall or when I am sick. The equipment is really good. The call button has a case to use. It can go in a purse or on a belt. Also, like the bracelet option instead of the necklace. When I wear the necklace, I set it off accidentally. Staff have always been friendly and helpful.

2 years ago

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C Atkinson Mechanicsville, VA

Satisfied multiple needs. The monitoring station was placed where my son can hear the alarm from his bedroom. I can trigger the alarm from my bedroom to summon him. He can turn off the alarm quick enough that Med Alert does not need to respond, while coming to render me assistance.

2 years ago

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Robin Payne (daughter of Harold A. Wagner, Sr.) Port Saint Lucie, FL

My Dad will be 92 this year. He has accidentally pressed the "Button" a few times, and they always alert me right away. An ambulance has showed up at his home a couple of times be for the cancelled call is made. That tells me they are on the ball. I live about 50min from Dad and feel comfortable that he is in the hands of Medical Alert.

3 years ago

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Reply from Medical Alert

Hi Robin,

Thanks so much for your feedback! It's always great to hear from caregivers. We appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Carol Searfoss

They respond quickly when the alert goes out. I would offer different color or designs for the alert bracelet. I only use my fall detector occasionally because there were many false alerts. Nobody asked me about the lockbox when I spoke to the sales person. Too many addon charges.

3 years ago

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Beverly Murphy.

My Mother had a medical emergency in May, and it was handled quickly and efficiently. She has also pushed the button by accident a few times, and the person responding is always kind and understanding.

3 years ago

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Carolyn Cox

Any time if I accidentally hit my alarm or just for Testing it Testing. They respond immediately, I feel at peace knowing that if I do have a fall or and merchants II have it right here close to me and I can just push my button and know somebody will know I'm in need of help

4 years ago

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Doris M Johnson

Because many times I've accidentally bumped it and they are on it immediately they call me one time I was outside and the rescue squad pulled up and I didn't even realize that I bumped it so they are definitely a very good company

4 years ago

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Jane Ellicottville, NY

They've called me a couple of times because they seem to get some sort of alert from my device around my neck. They called me at times when they seemed to think that something was going wrong. They've always been good. They did call me once when I hadn't been doing the monthly check just to make sure everything was okay with the whole device.

4 years ago

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Linda Herington, KS

It always functions, I test it on a regular basis. I haven't had any issues except one time I had an issue with the equipment and it was taken care of immediately. It makes me feel a little more confident even when I am alone because it gives me a sense of security everywhere I go.

4 years ago

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James Federal Way, WA

Whenever I make a mistake and push it, they always ask me if I am okay or if anyone around me needs any assistance. I check it every month to make it is working and it works every month. When you call customer support, they satisfy you promptly, they don't mess around because they care about being efficient.

4 years ago

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Rebecca Ukiah, CA

They respond to my calls real fast and get the fire department here. It doesn't take much to push the button and I like the way it works. I feel a lot safer now because before I was on the floor for three hours yelling for help and not all I do is push the button. It is a good device.

4 years ago

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Patricia Katzner

The cord that goes around the neck with the pendant on it is absorbent it constantly bothers me and makes me itch I might be a little allergic to it but maybe it's because of just absorbency all the oil's and everything in your skin and it's I don't know what to do with it and the other thing is there are so many medical alert places out there on the market now. I have called some of those places thinking it was the one I am hooked up with and they are somebody else going under that same name Great Call is one of them . I also think it would be nice if you could somehow get the pendant well a bracelet to go to way so I could talk to it and not have to carry that other big thing around in my purse. Not that it's so big but it's just another big bulky thing in my purse. And so many times I walk out of the house and forget to go back and get it. Sometimes it takes a long time for them to answer the phone maybe they're busy I don't know what the deal is on your end but it will ring and ring and I'm thinking if I am just sitting here and really having some bad problems waiting for them to answer I could lose probably several minutes waiting. I think you could have nicer bracelets that would look better on a person instead of them looking at it and say oh you've got to wear one of those bracelets . End of story hey story continues. Another thing I don't like is is the automated all the time why can't we just still waiting on the line why can't we just have a real person answer and we can be right with him and set of having to wait again and again and wonder am I going to the right place. Too much automated stuff need to talk to real person. The end.

4 years ago

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Virginia

When I first got it, I wore it around my neck and after less than a week it broke and the button was lost so I had to do reorder and purchase a maintenance program in case it broke again. I was not happy about that but I have been wearing it on my wrist now and it is a little uncomfortable and gets in the way of writing and typing and things like that. I have accidentally pushed the button a few times and they have responded and taken care of it. They respond right away and keep responding until I answer and I think it is very good and attentive.

4 years ago

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Charlotte

My husband had Medical Alert and used it two or three times and they were wonderful and so I got it for me. I feel secure because I have it because if I fall, I think they will be here for me. It is expensive but I think it is important to have in case I fall so I think the money is worth it.

4 years ago

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Rosalie

I like the idea of the wristband plus the thing around your neck but I don't like wearing it. I wish it wound come in white instead of black but it is very convenient and it doesn't get in the way. I feel comfortable that I have it. They answer right away and were here within minutes.

4 years ago

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Anonymous

It was a gift from my son because I have been to the hospital several times and it has certainly helped me when I really needed them. One of the best things about it is they're here in five minutes. They respond quickly and effectively. With no one else to call it is very important they got here in a timely fashion.

4 years ago

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Julia Whitesburg, GA

Customer service is very knowledgeable and friendly. They answer the phone quickly when you call and ask a question. I researched several companies and I was pleased with the presentation and the personality of the sales person.

4 years ago

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Donna Mission Viejo, CA

I've had it for a few years and I haven't had to use it for a fall but I like the fact that I know that I have it available working for me, it gives me peace of mind. It is easy to use. I am unhappy that the new device in one I shouldn't be sleeping in and the wristband is difficult to put on. The hole is too short and have an extremely difficult time clasping it. I am very unhappy with the wrist device now but until just recently I was feeling very positive. Also I have started paying more and since I don't like the wristband I was unhappy about that too.

4 years ago

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Dorothy Lakeland, FL

I feel really safe with Medical Alert. I'm ninety-one years old and it gives me peace having it. When I have had to use medical alert they have been one hundred percent great and helping me I have recommended it to other people too.

5 years ago

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Reply from Medical Alert

Hi Dorothy,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Denise Philadelphia, PA

They let me know if the system's not running or if I need any help. If I hit a button the wrong way, they immediately answer to make sure everything's okay. It would be nice if they could contact doctors or whatever so they know.

5 years ago

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Reply from Medical Alert

Hi Denise,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Claudia

I used it two weeks ago. The doctor ordered me to get to the hospital so I used my medical alert to call an ambulance and it worked beautifully. They respond instantly when the buzzer goes off. I use the bracelet rather than the one around my neck because it's too long for me. It's very loud.

5 years ago

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Reply from Medical Alert

HI Claudia,

So happy to read your review! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Cheryl Costa Mesa, CA

They've always answered the phone have been very polite and courteous. They've been very helpful and when I accidentally bumped into it or whatever the case may be, they call me and they found out what's going on. I'm always able to get ahold of them.

5 years ago

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Reply from Medical Alert

Hi Cheryl,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Dorothy Ocala, FL

They've been very responsive to my call and seem to know what they're talking about. It's small and not getting in the way. You have the choice of the wrist or around your neck or on your clothing. It's just easy to wear and use.

5 years ago

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Reply from Medical Alert

Hi Dorothy,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Dorothy Southern Pines, NC

I've had to use it twice and they've come within ten minutes. Both times they were excellent, the ambulance, the whole thing. I wear the wrist one but I think I'd much rather have the one that hangs on my neck. They've been right there when I needed them and even when I wanted to check it. They are very kind and excellent.

5 years ago

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Reply from Medical Alert

Hi Dorothy,

So glad your device has been a help to you and is working as it should be to keep you safe.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Josephine Orland Park, IL

I did use it on several occasions and I was very pleased. I had the ambulance that came. They took me to the hospital. They were very good. They were right on the ball. They'd come immediately. They're very pleasant and they do everything to help you. I had a broken piece and they sent me new ones with no problem.

5 years ago

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Reply from Medical Alert

Hi Josephine,

So glad your Medical Alert device got you the help you needed right away!

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Shelli Barnes Cleveland, TN

They are always fast to respond, fast to send help over. When I was at work they would call me to tell me that my husband fell and that they were sending an ambulance to my house and then they would call the paramedics to find out my husband's status and let me know.

5 years ago

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Reply from Medical Alert

Hi Shelli,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Bob Ozone Park, NY

I had a severe attack and told them that I needed an ambulance, and they got one to me within 7 minutes. It usually takes at least 30 when I call 911. I had a problem with one of my pendants, but they called me to let me know they were monitoring something wrong with it and they sent me a new one right away.

5 years ago

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Reply from Medical Alert

Hi Bob,

Excellent review! Thanks for letting us know and so glad you're ok.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Brenda The Bronx, NY

You push the button, and they call to ask if you are okay. As soon as they know you're not okay, they send someone to you right away. I tested it once and they were at my door within five minutes. I like how they treat their customers so well.

5 years ago

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Reply from Medical Alert

Hi Brenda,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Charlotte Marion, IA

They are much cheaper than what I have found elsewhere. I love that they're so prompt and a nice company to be with. I love the device because I can either carry it in my pocket, on my wrist, or around my neck. It's very handy. When I push my buttons, they respond very quickly.

5 years ago

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Reply from Medical Alert

Hi Charlotte,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018