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Medical Alert

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$100 Guarantee
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Medical Alert

verified
$100 Guarantee
Trusted by Top Major Retailers
1-(855) 402-6288

Medical Alert is a brand under Connect America, the largest independent medical alarm company in North America.  Since 2004, Connect America has kept people safe and active in their homes and communities. The medical alert company offers a broad range of in-home medical, on-the-go, and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. They have been chosen by major retail chains such as CVS to be the main provider of medical alert services at over 7,000 store locations in 43 States. Connect America is a government-approved provider of advanced products and services including telehealth and remote patient monitoring in over 30 states. They have an A+ rating with the BBB.

The Good

  • Multilingual Support
  • Special Offers and Price Promotions
  • No Long-term Contract
  • Certified Monitoring Centers
  • Extended Battery Life
  • 30-Day Money Back Guarantee
  • Leading Equipment and Technology
  • GPS and Fall Detection Technology

Medical Alert offers equipment at no charge with no activation fees and no long-term contracts. The systems are backed by a lifetime warranty and, at the touch of a button, can connect customers with SIA certified monitoring professionals. These emergency responders work at a UL accredited, 5 diamond, fully redundant emergency monitoring center available 24 hours a day, 7 days a week. Each in-home Medical Alert system includes a base unit and 1-2 waterproof emergency buttons with a wrist or pendant option.

Multilingual Support

Medical Alert monitoring centers provide multilingual support available for those who cannot speak English. Medical Alert customer service can be reached within the 50 United States, Puerto Rico, the US Virgin Islands, and Canada.

Special Offers and Price Promotions

Depending on the specific product subscription, Medical Alert charges anywhere from $19.95 to $37.95 per month for around-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no set-up, activation or equipment fees. Medical Alert provides special offers frequently including free months of service and free shipping. Currently, they are running a special with prices on systems from $19.95 while supplies last.

No Long-term Contract

There are no long-term contracts and seniors can cancel Medical Alert's medical alarm services at any time. This is in great contrast to some other companies in the medical alert industry that rope customers into long-term contracts that can cost hundreds to buy out of.

Certified Monitoring Centers

Medical Alert monitors 24/7 at fully redundant, CSAA 5 Diamond and UL certified monitoring centers.  In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer's situation. Just press the emergency button on the medical alert device and the base station will send a signal to the monitoring center.

Extended Battery Life

The pendant battery life lasts up to 3 years and if it is ever low, it is easily replaced. There is a backup battery that works up to 72 hours on home medical alert systems. Mobile system battery life lasts up to 36 hours before needing to be recharged in the base unit.

30 Day Money Back Guarantee

Medical Alert offers a 30-day money back guarantee if you're not satisfied with their medical alert service.

Leading Equipment and Technology

Medical Alert offers a broad variety of systems to match any lifestyle. They have an exclusive mobile device product called Mobile Elite that offers the benefits of GPS location, fall detection, and a caregiver app. In addition to Mobile Elite, the company has two other mobile products, one of which is an all-in-one button that offers two-way communication. Medical Alert also offers in-home solutions that work with or without a landline.

GPS & Fall Detection Technology

Medical Alert has fall detection available on any medical alert system. Every medical alert button with fall detection will detect a fall if you are unable to press the button. These are ideal for customers who might be at risk of falls, heart attacks, and seizures. This will provide peace of mind to older adults with these risks as well as their family members who are concerned for their safety. Medical Alert offers GPS technology on mobile systems, which allows emergency responders to locate you if you need help and can’t respond.

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The Bad

  • Lost or Damaged Equipment Fee
  • No Activity Monitoring

The popularity of the Medical Alert brand speaks for itself. There are many pros, but there are a few points that could be classified as cons, such as the following:

Lost or Damaged Equipment Fee 

There is a list of additional fees that consumers may need to be made aware of. Such fees occur if the unit is lost or damaged by the customer. The customer may then be charged either $150 or $350, depending on the product. Customers can avoid this fee of equipment by purchasing a protection plan which is only $5 a month.

No Activity Monitoring 

There is no option for a system that includes activity monitoring, which some medical alert companies offer. The system doesn’t connect directly to a smartphone. Customers have to purchase the app to use their smartphones to track loved ones. Some medical alert companies offer mobile app usage for free.

The Bottom Line

Medical Alert has a solid reputation over the 10-plus years it has been in business. The company's products are top of the line with plenty of worthwhile benefits. This is definitely a brand to be given top consideration when looking for a personal emergency response system and accessories. Read Medical Alert reviews below to see what real customers have to say.

We'll Introduce You!

Call our recommended rep over at Medical Alert below.

1-(855) 402-6288

Disclaimer

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User Reviews

4.3

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926 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Mary
November 28th, 2018 Bremerton, WA DETAILS
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The customer service is on top of things to be sure. I don't like the device because I have to carry the separate speaker thing along with the device I push if I fall.

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Carole
November 28th, 2018 Saint George, SC DETAILS
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The customer service is always kind and polite. It didn't go off twice when I fell.

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Reply from Medical Alert

Dec 10, 2018

Hi Carole, Do you have fall detection? Please call our escalation team at 800-226-5400, Ext. 0057 if you need help testing your device to be sure it is working properly. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Elaine
November 28th, 2018 Encino, CA DETAILS
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There hasn't been any problems, so your support is good. The device is convenient and works well.

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Reply from Medical Alert

Dec 10, 2018

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Elzie
November 28th, 2018 Bessemer, AL DETAILS
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Every time we've done the test, they've been very prompt. They're very nice. We've not had any problems. They are very quick to respond.

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Reply from Medical Alert

Dec 10, 2018

Hi Elzie, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Anonymous
November 28th, 2018 Canoga Park, CA DETAILS
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They've bugged me too much with customer support. The device is too sensitive. I'm always setting it off accidentally.

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Reply from Medical Alert

Dec 10, 2018

If you would like to speak with someone from our escalation team about your device, please call 800-226-5400, Ext. 0093 to talk to Susan. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Carolyn
November 28th, 2018 Brackettville, TX DETAILS
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I haven't had to use it, but it's been contacting me because of my seat belt or anything like that but I wasn't aware that it was causing it to go off. They have contaacted me when I hit anything with it thinking that I had fallen. It has come to my assistance even when I didn't require it. The minute anything happened everybody's on alert and ready to come.

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Reply from Medical Alert

Dec 10, 2018

Hi Carolyn, Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Anonymous
November 28th, 2018 Jacksonville, FL DETAILS
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When I ask for my location, they can't give it to me. They say someone will call back and then they never ever call back. The device seems to be okay, but the customer service is sorely lacking.

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Reply from Medical Alert

Dec 10, 2018

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to test your device. It sounds like something is not right. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Carol
November 28th, 2018 Cincinnati, OH DETAILS
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I have tested it several times and it always works when I test it.

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Reply from Medical Alert

Dec 10, 2018

Hi Carol, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Bonnie
November 28th, 2018 Schuylerville, NY DETAILS
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The representatives are very prompt. I know it's the policy, but they call the ambulance right away when sometimes it's not necessary. They don't cancel the call.

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Reply from Medical Alert

Dec 10, 2018

Hi Bonnie, Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Verified Customer

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Ann Warman
November 27th, 2018 Memphis, TN DETAILS
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They have charged me for services I did not receive. I have been promised a call back by supervisors or managers andd have not received one. It has been several months and no response.

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Reply from Medical Alert

Dec 10, 2018

Hi Ann, Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to discuss your billing. She will help you sort your issues. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Colleen sampson
November 27th, 2018 DETAILS
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They have regularly check in with my mom which makes her feel safe

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Reply from Medical Alert

Dec 10, 2018

Hi Colleen, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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ANN THOMPSON
November 27th, 2018 Houston, TX DETAILS
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BECAUSE THEY ANSWER RIGHT AWAY. AND STAY ON THE PHONE UNTIL HELP COME.

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Reply from Medical Alert

Dec 10, 2018

Hi Ann, Great to know we are there for you when you need us! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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D. Maxine Beyer
November 27th, 2018 Hubbard, OH DETAILS
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Too many calls about "low battery" and told it would reset itself.

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Reply from Medical Alert

Dec 10, 2018

Hi Ms. Beyer, Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help fixing your battery issue. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Dorothy A. Lynch
November 27th, 2018 DETAILS
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Can't reach a person to ask a queston. Long hold.

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Reply from Medical Alert

Dec 10, 2018

Hi Dorothy, Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help answering your question. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Virginia Cornell
November 27th, 2018 Schuylerville, NY DETAILS
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Responds wiith kindness and concern Gives me a safe feeling.

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Reply from Medical Alert

Dec 10, 2018

Hi Virginia, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Shelli Barnes
November 27th, 2018 Cleveland, TN DETAILS
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They are always fast to respond, fast to send help over. When I was at work they would call me to tell me that my husband fell and that they were sending an ambulance to my house and then they would call the paramedics to find out my husband's status and let me know.

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Reply from Medical Alert

Dec 10, 2018

Hi Shelli, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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ADRIENNE jacoby
November 21st, 2018 Redding, CA DETAILS
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They are always prompt on their response to my monthly tests. They are right on top of my equipment failure.

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Reply from Medical Alert

Dec 10, 2018

Hi Adrienne, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Verified Customer

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barbara garcia-romero
November 21st, 2018 Belvedere Tiburon, CA DETAILS
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Service is great and nice and loud; customer service person, Kim, is so helpful.

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Reply from Medical Alert

Dec 10, 2018

Dear Barbara, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Anne Still
November 21st, 2018 Winnabow, NC DETAILS
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Service is good. Response is excellent. Button too sensitive. Rings whenever it bumps against anything.

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Reply from Medical Alert

Dec 10, 2018

Hi Anne, Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help testing your system. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Verified Customer

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Alice Flanders
November 21st, 2018 Chaska, MN DETAILS
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I have no trouble with this company---very cooperative

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Reply from Medical Alert

Dec 10, 2018

Hi Alice, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Verified Customer

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Charlene Braden
November 13th, 2018 Humboldt, KS DETAILS
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It goes off for no reason several times, while standing in line at the store it went off twice, and another time when I was just sitting watching the TV

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Reply from Medical Alert

Dec 10, 2018

Hi Charlene, Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help testing your system for sensitivity. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Verified Customer

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Maureen
November 13th, 2018 Oklahoma City, OK DETAILS
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They make sure I have supplies and check that I do.

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Reply from Medical Alert

Dec 10, 2018

Hi Maureen, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Diana Bone
November 13th, 2018 Fayetteville, NC DETAILS
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They cannot keep up accurately with their business contacts with customers. I've been told that we do not owe anything and in a month they are calling back to collect funds we do not owe.

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Reply from Medical Alert

Nov 28, 2018

Hi Diana, We looked into this account and see you are an advocate for someone. We see that you had a couple of swaps before settling on the Mobile 365. We did issue a credit for $120.00 on 9/12/18 for the Mobile Elite Fall Detection Button. Then on 10/23 we issued another credit for the Mobile Elite for $314.55. Both of these credits were applied to your Mobile 365 Invoice. This leaves a balance on the account of $104.85 which is still owed. We apologize if no one took the time to explain this to you. If you have any more questions, please reach out to our escalation team at 800-226-5400, Ext. 0057. Sincerely, Alex Customer Reviews Manager, Medical Alert

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Verified Customer

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Madeline Schwan
November 13th, 2018 Chico, CA DETAILS
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The last time I called the "auto test line" my phone number wasnt recognized.And billing problems

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Reply from Medical Alert

Dec 10, 2018

Hi Madeline, Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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A. Herr
November 13th, 2018 Sparrows Point, MD DETAILS
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When I have had problems or questions they have always helped quickly.

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Reply from Medical Alert

Dec 10, 2018

Hi A.Herr, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Kim
November 12th, 2018 Beatrice, NE DETAILS
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My mother is currently on Hospice. Hospice suggested that we set my mom up with a Medical Alert system. They are actually referring people to Medical Alert. We ordered the unit that does not require a landline. We received the unit, hooked it up, and then tried testing the unit...it did not work. We called and spoke to a technician and they said we must have a defective unit. They sent out a replacement. Same thing happened with the 2nd unit...it did not work. I then was told that it might be best to have a landline installed and then order the landline Medical Alert unit, which I did. We received the landline unit and once again, the unit did not work. Between the 2nd and 3rd unit sent to us, my mom fell in the home. Thank goodness I was there and she was not home alone. I have now decided to go with a different company and hopefully their service will be able to provide us the protection and peace of mind that Medical Alert was unable to do. I would not suggest ordering Medical Alert. And I am going to suggest to Hospice that they stop referring patients to Medical Alert.

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Chuck
November 5th, 2018 La Verne, CA DETAILS
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Every time I've talked to or called them they were there for me.

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Reply from Medical Alert

Dec 10, 2018

Hi Chuck, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Carol
November 5th, 2018 Havertown, PA DETAILS
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I had to call a few times and they were ready to answer whenever I wanted.

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Reply from Medical Alert

Dec 10, 2018

Hi Carol, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Thelma
November 5th, 2018 Knoxville, TN DETAILS
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Anytime it goes off they will usually call. It's worked every time.

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anonymous
November 5th, 2018 Sacramento, CA DETAILS
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If I accidentally hit it, they return my call promptly.

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Reply from Medical Alert

Dec 10, 2018

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Susan
November 5th, 2018 Palo Alto, CA DETAILS
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They are fast, they are effective. The ring around it has broken twice in a year that could be made better. I had to use it when I was in the hospital and it was wonderful.

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Reply from Medical Alert

Dec 10, 2018

Hi Susan, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Clara
November 5th, 2018 Melbourne, FL DETAILS
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I got it because of the price. You have to be careful with it so it doesn't go off on accident.

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Reply from Medical Alert

Dec 10, 2018

Hi Clara, Yes, we are among the lowest priced in the industry. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Cathleen
November 5th, 2018 Lady Lake, FL

They're always staying on top of it and they're always calling and making sure it's working.

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Reply from Medical Alert

Dec 10, 2018

Hi Cathleen, Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Verified Customer

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Alan
November 5th, 2018 Pinson, AL DETAILS
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It seems to be very state of the art and convenient. They do what they say they're going to do and everything's been as advertised.

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Reply from Medical Alert

Dec 10, 2018

Hi Alan, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Verified Customer

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Clark
November 5th, 2018 DETAILS
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It was economically priced. Any questions I've had been answered immediately.

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Reply from Medical Alert

Dec 10, 2018

Hi Clark, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Marilyn
November 5th, 2018 Alpha, IL DETAILS
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They've always been right there when we needed. They can't raise the price either so that's good for us.

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Reply from Medical Alert

Dec 10, 2018

Hi Marilyn, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Cathy
November 5th, 2018 DETAILS
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The only problem I had is the neck thing it kinda irritates. They've been very good with me when it goes off accidentally. They treated me pretty good.

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Reply from Medical Alert

Dec 10, 2018

Hi Cathy, Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to know more about the bracelet option if the pendant is bothersome. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Martin
November 5th, 2018 Panama City, FL DETAILS
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Medical Alert is concerned about their customers. I like how easy it is to wear the device.

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Reply from Medical Alert

Dec 10, 2018

Hi Martin, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Marilou
November 5th, 2018 Corpus Christi, TX DETAILS
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I have had a few issues with returning some parts some of the devices, but overall I'm satisfied.

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Reply from Medical Alert

Dec 10, 2018

Hi Marilou, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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Arlene
November 5th, 2018 Northern Cambria, PA DETAILS
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They're pretty good they call me when needed when I fall down.

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Reply from Medical Alert

Dec 10, 2018

Hi Arlene, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

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