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Medical Alert

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1,662 User Reviews

8.1

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Nancy Martin Cortland, OH

Fast response when called and customer service is always so polite and helpful

2 weeks ago

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star star star star star

Cindrella S. Killian Port Charlotte, FL

accidentially bumped button. they showed up withe me even knowing I hit it.

2 weeks ago

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star star star star star

Jill Kercher Youngstown, OH

I have called at least three times. They respond immediately.

2 weeks ago

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Lee Hollowell Medford, NY

I don't like the n ew device but Medical Alert has always been there when I needed it.

3 weeks ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Glena Hood Belton, TX

Very helpful responding to my Alzheimer's husband when accidently pushing button

3 weeks ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Darlene Baltzer Phoenix, AZ

They have responded quickly. they were courteous when I accidently set it off.

3 weeks ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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May Prosser-Strong Lincoln, CA

all the devices are great, however, the device that detects falls is extremely touchy and I am hesitant to wear it.

1 month ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please escalate to Customer Care with any questions or issues: 1-800-906-0872 or [email protected] Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Raymond Radomski Shavertown, PA

The last time I tested the system, it was a full ten minutes after I pressed the button that I got a response.

1 month ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please escalate to customer resolutions team for additional help: [email protected] Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Deborah L. Lane Sun City, AZ

They have always responded appropriately when I push my button. Help arrived quickly.

1 month ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Margo B. Sisson

I've had excellent service from Medical Alert. I've never actually needed them, but occasionally I hit my button by mistake and they always respond. I feel guilty thinking I am bothering them, but they have never made me feel this way. - Even though I have rated them very high, I recently had a situation where I was mistakenly charged double for a new medical alert. I called them and they credited the $50.00 overcharge. However, I was charged $54.50 and and to date I have not been refunded the $4.50. I realize it's a small amount, but it's the principle of the issue. They overcharged me and they should refund me for the full amount.

2 years ago

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Alyce Marshall New Milford, PA

I got this product for my mother who has fallen out of bed a couple times. Once she started using Medical Alert, they would dispatch me when she didn't respond right away to them in an emergency. There was one incident where my mother pressed the medical alert button when I was out of town. I didn't hear my cell phone go off, so they went and called the very next person on her 'list of people to contact'. They've been very patient and quick to respond! It's a very lightweight device, and there are many options for her to wear it. She can wear it as a necklace or as a wrist bracelet. They give us peace of mind, and it's nice to know that they can get there faster than I can in an emergency.

3 years ago

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Reply from Medical Alert

Hi Alyce, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Anonymous

I think they were the first company that contacted me, so I took it. I've seen other companies advertised, but I decided to stick with Medical Alert. I guess the price is okay, I have to pay every month but it's fine. I have the device that you have to push to call them and I just got the new necklace that's supposed to detect when I fall. I'm satisfied with the first one, but I'm having problems with the necklace. I haven't even touched it, I just sit around with it under my shirt, but it has had a lot of false alarms. I've had 3 calls in the last 2 days. I don't want to hear from them that I need to be more careful or things like that. I think it was last year when I actually used it. I fell in the kitchen and pushed the button to get help. Two men came out right away and took me to the emergency room.

3 years ago

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Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. So glad you got the help you need! Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Fred Macedonia, OH

When my wife passed away last year I was looking into a service like this. I had all the information, so I thought that getting it would be a good thing for me. It has been a good deal so far. Shortly after I got it I fell outside and hit my head in the driveway. I wasn't hurt badly but I used it and they came for me and took me to the emergency room. I also accidentally bumped it when it was in my pocket. They called me and asked me if I was alright and I just told them I was. They are really good. At some point I lost the receiver or some other bit of the thing, so I called them and I got another one in the mail. When the snow melted I found it on the ground and it still worked so I just sent it back. One of the things I'd like them to change is the range of the medallion. You can only use it to talk to them if you're within a certain range of it. If I were to fall in a different room in my house, I would basically have to yell for them to hear me. Because of that I basically have my medallion and the receiver on me all the time.

3 years ago

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Reply from Medical Alert

Hi Fred, I am so sorry about your wife. Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. I've shared your comments with product development. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Anonymous Apple Valley, CA

I have a back injury so I don't really walk more than a few steps at a time. I knew I needed something like this. I was looking around at various ads and found one at a local drugstore for Medical Alert. I called, got the information that I needed, and signed up. They've handled all of our interactions professionally. Lately I've had some problems with the button because it's very sensitive. The other night, when I was ready to go to bed, I put it in my nightstand drawer. I dropped it maybe 3 inches on something off and it just went off. I had to answer the phone to let them know that I was ok. The other night I had it in my hand, just resting there, and it went off. I made my way to the base unit as quick as I could to tell them it was not an emergency but what came out was this robot voice that would only take yes or no as an answer.

3 years ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Andre Gordon

I live alone and didn't really feel confident on my own, that's why I got one of these. I went with Medical Alert because they have a GPS system so, no matter where I am, they can send me help. Now I feel safer when I'm at home or when I drive. The devices are compact and they don't take up a lot of space. The pendant is very handy. You can wear it around your neck and if you fall it will alert someone right away, you don't even need to push the button. Luckily I haven't had to use it. Unfortunately, I've been having some false alarms because I jump or push the button at night while I sleep. I wish there was a way to cancel the alarm for whenever that happens. On those occasions it sometimes takes them a minute or two to come on the line. Still, it gives me peace of mind knowing that I have the equipment. If I need it, help is just a button push away.

3 years ago

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Reply from Medical Alert

Hi Andre, Our GPS device is excellent. Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Cathy

I read an advertisement in a magazine about them and looked them up online. It seemed to have all the things that I needed, so I got it. Customer support gave us answers to the questions that we had in the beginning. On a typical day I wear my device overnight. I have a care giver come in the morning and I go through my routine. I shower and then put on the bracelet or the necklace on for the day. I put the bracelet on my right hand rather than my left hand. Sometimes I have it on all day long since it's not a problem for me. The button is very simple to use and the information and explanations that they give you are easy to follow. I can check on my computer whenever I get charged. I receive my invoice and it's always right. The only difficulty that we've had is that the machine needs to be plugged into the wall. I live in a condo and usually these buildings don't have that many wall outlets. I wish that device was somewhat smaller too. Even though I'm in a rather large condo I still have limited space. The device takes up a full table. Still, it has worked for me, I'm quite satisfied.

3 years ago

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Reply from Medical Alert

Hi Cathy, Great feedback! Thanks so much for your review. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Sandra Plutchak

At the time I looked at two different companies and since they had the best plan I went for it. I'm happy to have it in case I fall in the shower or something. I live alone so someone will be able to reach me and help me as long as I have it. I haven't had to use it but I always have it on me. I use the bracelet when I'm in bed and put the necklace on when I get up in the morning. There have been a couple of times when I either bumped it or dropped it and they responded right away. It's a bit too easy to bump the bracelet and set it off but I guess it's better for it to be too sensitive than to not be sensitive enough.

3 years ago

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Reply from Medical Alert

Hi Sandra, We do have the best plans and pricing out there! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Darlene Voogd Sheridan, WY

I had been falling a lot at the time and decided that I needed something that could help me when that happened. A lot of people don't realize that you can travel with it. You can just let them know where you're going and that's it. That's really nice because I can take it with me wherever I go out on Christmas. This year we went to Vegas and then to Florida, it was a nice trip. It doesn't cost that much. They have helped me a lot so far, everybody is very polite. Once I accidentally bumped the device on my neck against the counter and set the alarm off. Their people were here right away and even called me 3 times just to make sure I was alright. Now my sister and mom have one too. I feel safer with it knowing that there's someone right there ready to help.

3 years ago

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Reply from Medical Alert

Hi Darlene, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Barbara Rogers West Delray Beach, FL

I've had it for years. Every time I've used the Medical Alert button they've been here in no time. One time I fell right outside the door of my house, between the garden and the door, and couldn't get up. I pushed the button and even though the base unit was in my bedroom they were still able to hear me. I could barely hear them, but it was enough and things just went beautifully. They sent out the paramedics and they arrived very shortly and picked me up. They have always been there when I need them. It's a good system. Talking to my girlfriend who has a different system I realized that they're all pretty much the same when it comes to how fast they get to you. Right now I'm trying to decide if I should get the one that can go with you anywhere since my husband travels sometimes.

3 years ago

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Alice Baker Peru, IN

I got it because I wasn't allowed to leave the hospital until I got some kind of system like this one. Since it had the best reviews I decided to go with it. On an occasion I was trying to reach something and had no support or anything. I ended up falling on my back and had to use the button. I got a good response. I've had some false alarms and other times when I call them to check in, but I've only really had that one emergency. The device is easy to use, it just sits on my neck and I have no problems with it. It's good, it gives me security and I know that if I need help they'll send someone.

3 years ago

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Argy Hager Bedford, VA

I had a medical alert system for years but it was tied to the house's phone line. I couldn't go beyond 100 feet away from my home. I looked around and they were the ones that met my needs and requirements so I went with them. I'm 85 years old, so I don't get out much, but I do go out occasionally and because of that I wear the fall detector around my neck. At first I was concerned about the GPS system since I wasn't sure it was going to be accurate. To test it I actually drove 15 miles out of town and pressed the button. They called me right away and told me the address that I was calling from. I was very pleased about that. Whenever I accidentally bang it against something they are always there right away to check on me. One time when I went out to check my mail, the neck piece got caught on the mailbox. I didn't realize it and it fell to the ground. When I saw it I picked it up and went back into my apartment only to realize that they were calling me. They wanted to make sure I was fine since the button had detected a fall. That made me feel very confident. Even though it was an accidental drop they were right there. The one time I actually needed them to send someone they paramedics were out there almost immediately. It's comparatively more expensive than other 2 services that I looked at.

3 years ago

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D.D. or Anonymous Halifax, NS

They were the ones that I learned about first so I just kind of went with it. It's just there, if I need it I just use it. Over the years that I've had it I haven't had to call too many times. I had a very bad beginning with them though. It had been about a month since I had paid for the service and I was still waiting to get the device and everything. At night I fell off the bed and just kind of laid there on the floor from 4:30 in the morning until 2 o'clock in the afternoon. I couldn't move, get up, or get help. In the end my daughter came and helped me and took me to the hospital in an ambulance. I got a concussion and three stitches from that fall. The very next day I got a parcel on the mail with the emergency button in it. I'm not sure why it was slow at coming, but it would've been useful if it had arrived just one day earlier. I would've had help right away rather than laying on the floor for hours. I've had no problems whatsoever since then though. Their customer service is very good. They always explain everything to me, even if I call them by accident in the middle of the night. They are always there when you call them and talk to you for as long as you want to talk to them. I'm satisfied with that.

3 years ago

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Shirley Smith Corona, CA

I live in this apartment building for older people. It's nice and about twice a week I go to the dining hall and talk with others and everything. They have activities like movie nights and such. I also occasionally have doctor appointments and shop around a little. Because of that my daughter thought it would be good to have, just in case I need it. I've never had to call and sometimes I get confused with the buttons and everything. Still, I feel like it's always there and it gives me a feeling of security to have it. I know that it'll always call the right phone numbers on its own. I think it's the best, especially since my daughter wouldn't get anything but the very best for me. She takes very good care of me. I feel confident about the service, even though I really haven't had to use it. Sometimes when they call I don't always respond or don't cooperate all the time, but that's because I'm very hard of hearing and I get confused sometimes. I'm happy about the whole thing. I don't have negative comments about it. As long as I have my little button to press I feel confident in being able to help myself.

3 years ago

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star star star star star

Carol Jensen Fort Collins, CO

I checked them out and they seemed to have the best price. If you call for anything they help you out. On an occasion I became dehydrated and didn't realize it. When I tried to get up, I just slid out of my bed and fell. I pushed the button right and they came and got me right away. I ended up in the hospital, but I was ok. They're very thorough and I'm just completely satisfied with that. I had the one that detected falls but I didn't like that one at all. It seemed like it just went off on its own if you moved even a little bit, so I sent it back and got the regular one. It goes around my neck and it has been great. I haven't used it that much but I'm really liking it so far. I feel safe having it in case I need them here.

3 years ago

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Patricia Scardigli Orangeville, PA

I called several places and Medical Alert was the best value service that I could afford. Fortunately I've never had to use it, I guess I just happen to be lucky enough. The pendant is too sensitive. It has gone off a couple of times when I lean over to put the dog's dish down and things like that. I don't know if I'm moving to fast or what, but it always thinks I'm falling. One time the alarm went off accidentally and I never noticed. I had a lot of company at the time and I didn't even hear the phone ring or them calling me. Since no one answered, they sent an ambulance and the police and they came. So, even though it was a bit of a problem, it showed me that it works. They are easy to talk to and I haven't had any problems with them.

3 years ago

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Betty Bly Osceola, WI

I got Medical Alert on the first place because I fall down from time to time. It's basically with me all the time, I put it on when I get up in the morning and wear it all day. When I go to bed at night I leave it on the side of my bed. On an occasion, my daughter's doberman knocked me down by accident. I hit the corner of the door and split my head wide open, I managed to push the button and they responded. I got help within 5 minutes, which was pretty great. I think that anyone who is handicapped or elderly should get one, it's a safety precaution that can help you if you have an accident. It probably saved my life.

4 years ago

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Charles Allen Milam, TX

We saw it advertised and decided to get it for my husband. So far he hasn't had any falls or accidents, but we have talked to customer service on several occasions. We had the lights go off for a while, and they called us since they were not getting a signal from the thing. They were concerned and wanted to make sure we were ok. They know if the device is not in good working condition and they call us to fix it. So far they've been nice and they've also helped me when I needed to get an upgrade for the device we had because it was dying. They're very good people and I'm sure that if we ever need them, we would be ok. It's amazing to know that they are there for us, and that gives me some relief. I think that anyone that needs it should get it, it's not very expensive and it gives you security.

4 years ago

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Minnie Buffington Lafayette, IN

I'm 89 years old and I live by myself. I do everything on my own, from cooking, work on my yard, and everything that a person would do from day to day or week to week. That's why my daughter and her husband decided to get it for me. I haven't used it, but I punched it once by accident and it went off. The person I talked to was very nice, and I appreciated her help even though it was just a mistake. I do wish it was a little bit cheaper, since I'm on social security and it's hard to get the money, but I manage. In any case I'm glad I have it because it gives my children peace of mind, and I know that I can contact them and get help if I need it.

4 years ago

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Anonymous Fowlerville, MI

Before getting it I had fallen several times, so my son and daughter-in-law researched it and helped me get it. It is very easy to use and customer service was helpful with setting it up. I haven't used it since I got it, but I've had a couple of surgeries, including a complete knee replacement. My family likes that I have it because sometimes they are out in the fields while I'm here alone. It makes me feel safer too. I wear the one on my wrist, and I've set it off sometimes when I lean against it, but they have been very nice when I tell them it was a mistake. The price may be a little high, but it's not too much. Besides, it makes a difference to have it and I'm glad I do. Doesn't matter how much I have to pay for it.

4 years ago

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Erna Allen Union, NJ

I got them because I liked the fact that they notify the ambulance quickly if my mother falls or something. My mother is very active so if she has to go shopping, has a doctor's appointment, or a therapy session, she wears the wrist thing. About 3 or 4 months ago, at maybe 4 o'clock in the morning she wasn't feeling good. She had chest pain, so I suggested she push the button. After she did, the person came on the phone quickly, and an ambulance was there within 15 minutes. They took her off and she went to the hospital for the emergency. So even though she doesn't really have a lot of falls on a typical day, I still feel safer knowing that she's using it.

4 years ago

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Joanne Vandenabeele St Clair, MI

I have the pendant that I wear all the time expect when it's charging. I'm very pleased with it I had a couple of accidental activation on it and the people who has answered those had been very kind and are glad that I'm okay. I had been dealing with another company and one time I needed them and I pressed the button and I got no answer. A friend was here with me and she ended up turning off that thing and calling 911 on her phone, also the fact that I can take this with me anywhere I go and know that if I press the button somebody's gonna answer me were with the other company if I was away I couldn't do that I would have to depend on dialing 911 on my phone if I could get through this if something happened so this is good that I can do this with your company and I couldn't with the other company.

4 years ago

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star star star star star

Beth Deckard Claremore, OK

Always quick and always friendly. The button easily gets pushed by accident, that's the only thing I would improve on

2 months ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please reach out to Customer Care with any additional questions or issues: 1-800-906-0872 or [email protected] Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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James McDonald Atlanta, GA

Because it works! My mom needed help and the system worked! The ambulance was there before I could get there.

2 months ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Gerald L. Ellison Fayetteville, NC

I have found the immediate response to a fall (or unintentional bumps to my device) very professional and comforting

2 months ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Alice Yakima, WA

Easy to wear and lightweight. The only issue is the wristband comes undone to easy and it falls off of wrist.

2 months ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please escalate to Customer Care with any questions or issues: 1-800-906-0872 or [email protected] Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Beth grunewald Palmyra, WI

Because when it’s touched it responds immediately although my husband has made several accidental calls lately

2 months ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please escalate to Customer Care with any questions or issues: 1-800-906-0872 or [email protected] Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Janelle L Lane Augusta, GA

Because it is always on. I recommended it to someone but never got my gift card so might not recommended it again

2 months ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please escalate your referral issue to Customer Care so they can correct it: [email protected] Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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star star star star star

Marius De Jong Lake Wales, FL

The only time I had to use the device they answered quickly and had the EMT's there within a few minutes.

2 months ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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star star star star star

Patricia Brown Newbern Chesapeake, VA

reliable, but I do have an issue with the neklace. Too sensative and goes off while doing normal household tasks

2 months ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please escalate questions or issues to Customer Care: 1-800-906-0872 or [email protected] Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Sis Moffett Concord, NH

a very quick professional response to the activation and excellent evaluation by Medic Alert afterward

2 months ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Orvella Scott Brighton, CO

I needed them when I fell and the fire department was here right away. That is the only time I have had to use the lifeline.

3 months ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please escalate questions or issues to Customer Care: 1-800-906-0872 or [email protected] Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Patricia prince Carson City, NV

Every time I have bump it and set it off am contacted fairly soon I am contacted. Some times it takes a little longer. it

3 months ago

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Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please escalate questions or issues to Customer Care: 1-800-906-0872 or [email protected] Stay safe, Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Elaine Sun City, CA

Hard for an oldster hearing impaired person to do the monthly equipment check ! ? I got a 15.00 chg. for doing it incorrectly ? Should be an easier way to do it ?

3 months ago

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Geo. Thomas Behm Palm Springs, CA

Because they respond quickly and ready to help. When it is my mistake they are understanding. What more could be expected?

3 months ago

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Doris Hunt Wabash, IN

My necklace is so sensitive I've had three false EM calls to pay for! Response was good, though. I'm afraid to wear it, so No, I'm not getting my money's worthf

3 months ago

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Barbara L. Oskamp Loveland, OH

The fall alert has worked every time even though each incident was not a fall, the alarm was triggered and the phone call was received verifying that everything was okay.

4 months ago

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Nancy Bradley Aurora, CO

Promptness and professional. Everyone I have spoken with are kind and concerned, during Covid lockdown they were fast and responsive when concerns arised

4 months ago

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Magdi Armanios Matawan, NJ

You have beeb charging me for a fall detector for 3 months alreafy and I tokd you I do nit need it! And I do nit have it! Pls send my money bavk! The rest of the service is very good !

5 months ago

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RUSSELL SCHOENBERGER Emporia, KS

BY THEIR IMMEDIANT RESPONSE TO MY CALL . THE QUICKNESS IN CALLING FOR EMTS AS WELL AS MY DAUGHTER... THEY ARE ALWAYS KIND AND CAREING EVEN TO MY PUSHING BUTTON BY ACCIDENT

5 months ago

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Peggy Bair / POA for Flora E. Bair York, PA

They have always responded promptly and are easy to get back to after I've checked on Flora. They follow the protocol we've set up which has been very helpful.

5 months ago