Name: Medical Alert
Rating: 4.4

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Verified Customer

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Anonymous Largo, FL

When I have an issue, Medical Alert's customer support is very wise in their response to me. I haven't had to use them that much.

5 years ago

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Verified Customer

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Mary

Customer support has always been polite when I've had questions for any reason. Unfortunately, the alarm went off by accident and it took 20 minutes for somebody to come on the line and ask if I was okay - I could have been dead, had it not been an accident.

5 years ago

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Verified Customer

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Bernard

Whenever I've called into the company, they've been right there on the ball in answering whatever questions I've had. They advertised in a great way, and they stand behind what they say they do.

5 years ago

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Verified Customer

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Robert

I have had a few falls, and Medical Alert called me. Luckily, I was alright, and now I know the alarm will go off as it should. I initially had some difficulty setting it up. Now I know that it will work when I need it to.

5 years ago

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Verified Customer

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Daniel Williamston, NC

Customer support is great in fixing all the malfunctions on my necklace alert device, and they replace it on time when I need a new one.

5 years ago

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Verified Customer

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Cindy Mechanicsburg, PA

My son in law got me this device for Christmas. One thing I don't like about the medical alert device, is that it's sort of bulky and big.

5 years ago

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Verified Customer

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Patricia Lockport, NY

I have only used this device once by accident. I bumped into something, but they responded well to me. I haven't had any problems with the device.

5 years ago

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Verified Customer

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Anonymous Deerfield Beach, FL

When they gave me the equipment, they didn't give me any instructions on how to use it. I didn't know how to charge the devices, and fell before I found out how to work it all, so I didn't have any help when I needed it.

5 years ago

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Verified Customer

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Margaret Edwardsville, IL

It's really touchy, it goes off when I don't really want it to. They're always there to ask me if I'm ok when it goes off by itself.

5 years ago

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Verified Customer

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Beverly Port Orange, FL

I only have had to use it once and I got an immediate response. The appearance of the device isn't so great, but it is easy to use.

5 years ago

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Verified Customer

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Carol

We've never needed their help or used the system, so dont know how good the service would be. I know when our battery failed, it took multiple calls to them to get the unit replaced sinc3 the battery was not replaceable.

5 years ago

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Verified Customer

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Clare Davis Bastrop, TX

If I'm going to be by myself, I wear one of the devices around my neck. I'm a satisfied customer, but I'm worried about accidentally setting it off.

5 years ago

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Verified Customer

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C.B. Lake Villa, IL

I use this device when I'm out in the garden. If something happens to me and I fall, I know they are aware of it and can send me help.

5 years ago

Reply from Medical Alert

Hi CB,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Audrey

This is a very tender device, because I'm always afraid of setting it off accidentally. I haven't had any problems with it, and I'm happy enough with it.

5 years ago

Reply from Medical Alert

Hi Audrey,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Dorothy Mullins Canyon Lake, TX

I was not very impressed with Medical Alert's service because of their billing department. They're equipment seemed fine, but I cancelled the service in the end. I felt like they weren't very truthful to me in customer service, and they sent me a bill for 39 dollars after I'd been using it for a couple of years. The people didn't listen to me when I said I'd already paid it, so I hung up on the agent and cancelled my serve.

5 years ago

Reply from Medical Alert

Hi Dorothy,

I am sending you a pm to follow up on this.

Thanks,
Alex
Customer Reviews Manger, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Anonymous Charlotte, NC

I have been using this company's medical alert device since 2013. Every time I make a call, they respond to me right away.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Aprilrain4rose California City, CA

I couldn't call for help if I needed it. I charge it every night but sometimes forget to take that part in my purse so I wouldnt be able to hear your response if I needed to. 911 wold be there.

5 years ago

Reply from Medical Alert

Hi April4rain4rose,

I am not sure what device you have, but it's best to wear your device around your neck or on your wrist so it's on your person in case you fall or need help.

Thanks so much for taking the time to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018

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Verified Customer

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Anonymous

They were responsive when I was checking on my mom's medical alert device, elevating me to a customer service manager who was friendly & courteous.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Edna S La Grange, NC

I saw an ad for them and thought I'd try it since I had trouble falling. So far it has worked out well, I have never had any trouble with it.

5 years ago

Reply from Medical Alert

Hi Edna,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Billy Lind Buffalo, NY

I needed it because I had seizures and kept falling down a lot. I haven't had to use it but their customer service is really good.

5 years ago

Reply from Medical Alert

Hi Billy,

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Betty Dean Morgantown, WV

I had tried other services before and some of them had really big devices. Medical Alert's is just a wonderful thing to have.

5 years ago

Reply from Medical Alert

Hi Betty,

We think you're a wonderful customer to have! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Bernadine Feist Great Falls, MT

I haven't had to use it yet. I think the necklace isn't heavy like the one that I had. The only thing is that it's kind of expensive compared to the other one.

5 years ago

Reply from Medical Alert

Bernadine,

Hi Bernadine, Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Brenda Carmody New Hope, PA

I have two, the necklace one and the one that goes with me when I go away. I haven't used that one much since I don't go out that often and, when I do, I'm usually with someone that can help me. Though I'm not sure the necklace one is actually activated. I got it fairly recently so I have no idea if it's working or not.

5 years ago

Reply from Medical Alert

Hi Brenda,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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A loyal user

I have had medic alert for many years and live alone. It is a comfort to know it is there if needed, and I have needed it over the years.

6 years ago

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Verified Customer

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Martha

Alert is so sensitive I've had calls as king if I'm OK.. It is very effective so even a nudge error by me sends message to med. alert operator.

6 years ago

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Verified Customer

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Beulah Crockett Gregory, MI

My daughter in law was the one that decided I should have one of these. I haven't had to use it, but I know they are right there when I call them.

6 years ago

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Verified Customer

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Daretta Aldrich Clearwater, FL

It was recommended to me, so I just went with it. I wear it all the time and I get a good response from them. I like it.

6 years ago

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Verified Customer

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Debra Freeman Fort Smith, AR

My sister was the one that set everything up. I haven't had to use it or call them yet, but I think it's a good service.

6 years ago

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Verified Customer

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Doris Walton Florissant, MO

I just saw the Ads on a magazine and decided to get it. I don't use it all the time, but I know they are always there when I need them.

6 years ago

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Verified Customer

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Koko Quarryville, PA

On October 9th 2017. I had fallen in the kitchen and your device did not respond. I played there for about 5 hours before my son found me. I was taken to the hospital. When my son called the company, they said that the fall detection is not 100%. If that's the case you better make them that way because if something would of happened to me like if I would of died,you would of been sued.

6 years ago

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Verified Customer

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Marie Biddlecome Lake Mary, FL

I had to call for them to help me once, I was bleeding and they helped me stop it. Everything went fine, and so far the service has been good.

6 years ago

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Verified Customer

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Amy Combs Blue Springs, MO

I got it because it was convenient. I get up and its on, so I just wear it 24 hours a day. I've dropped the device before and they've responded immediately. They're courteous and take care of what I need right away.

6 years ago

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Verified Customer

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Emory Dorminey Tifton, GA

They have been good to me and answer all my questions. I've only used it once, but they were here in a few minutes and helped me right away.

6 years ago

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Verified Customer

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BEA AND BILL COOKE Elk, WA

THEY ARE PATIENT WHEN ERRORS ARE MADE HELPFUL IN KEEPING US INFORMED AS TO CHANGES. THEY ARE PATIENT WHEN I FORGET TO TEST MY WIFE'S CALL DEVICE.

6 years ago

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Verified Customer

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Al Watsonville, CA

Great customer service. No problems dealing with false alarms. Occasionally the sales pressure is a little high to buy new stuff but really not too bad.

6 years ago

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Verified Customer

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Michael Guidas Bridgeport, PA

I called the company by accident. They called me back and I told them that everything was okay and I was fine. Then they just hung up.

6 years ago

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Verified Customer

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Barbara Gertz Sonora, CA

I just wear it everyday, I haven't had any falls or anything, but they have always been very polite and everything. They are always very nice.

6 years ago

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Verified Customer

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Joan Lochner Las Vegas, NV

I usually put the device around my neck in the morning and charge it at night. My experience talking with them has been fantastic.

6 years ago

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Verified Customer

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Michael Gaines The Plains, VA

I don't really use it unless I have to. In the past 2 years, that has only happened 2 times. In general it was great and they took care of things.

6 years ago

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Verified Customer

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Arlene Key Mesa, AZ

I got it because of the price and the features. I haven't really used the device so far, but customer support has been very pleasant and good.

6 years ago

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Verified Customer

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Irene Conroy Madras, OR

I chose it because I like that it can go with you wherever you go, so I just wear it all the time. I haven't really had to use it for medical purposes though.

6 years ago

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Verified Customer

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Teresa Wimsatt For Elbert Collins /deceased father Edna Brendel aunt currently subscriber

They never make the client feel that they are being a bother if it accidentally goes off and is always there with concern when it has been pushed

6 years ago

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Verified Customer

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Great Product Houston, TX

I am very satisfied with this product. The company takes care of my elderly mother the same way that I wold care for her.

6 years ago

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Verified Customer

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I am Norma Horine Prairie Village, KS

Their is confusion on some of your instructions. The confusion and understanding of all your policies are not plain and I find our later what your policies are on certain parts of your policy.

6 years ago

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Verified Customer

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Robin Cannata Newark, NJ

Used once worked fine. There is not much more I can say, when it was needed it worked fine hopefully it will not be needed again!

6 years ago

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Verified Customer

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Rosemary Hallettsville, TX

Hit the button by mistake and they replied right away checking on me. When told them it was a mistake they told me not to worry.

6 years ago

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Verified Customer

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Patricia Novi, MI

I've been hesitant to wear it because of the sensitivity. I've just put it down or moved it and it's gone off. The agents have always been very understanding but I feel bad that I've bothered them.

6 years ago

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Verified Customer

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Paula Marysville, WA

Response is dependable, efficient. The wrist band is terrible, cheap and looks very bad after being used a month. They need to be replaced.

6 years ago

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Fong San Pablo, CA

Because my chain is always setting off my alarm and if i'm Downstairs I cannot hear the alarm. The chain I suppose is The problem. It sits at the wrong length and I cannot adjust it. Too many false alarms

6 years ago

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Verified Customer

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Fred Smith Orlando, FL

They've offered an excellent customer service, and the devices are good. I have used it twice already, and it's a very good system.

6 years ago