Name: Medical Alert
Rating: 4.4

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Verified Customer

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MARCIA KOTTKAMP Clayton, IN

I HAVE'NT HAD TO USE THEM FOR AN EMERGENCY YET, BUT WHEN I HAVE ACCIDENTLY HIT THE BUTTON THEY HAVE ANSWERED IMMEDIATELY.

1 year ago

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Verified Customer

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POA for Elizabeth Oleniacz Pittsburgh, PA

When you call for technical support they can't answer questions in customer service about the battery issue and Techs aren't available! Automated messages are not clear which product is low charged so confused

1 year ago

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Verified Customer

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Kimberly Phelan Branford, CT

So far the device works well, haven't had to use it for emergencies yet but we successfully tested it recently and that went very smooth.

1 year ago

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Verified Customer

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Robert Hunt Fresno, CA

Usually a quick response. Not always. My grandmother is challenging at times. Accidentally pushes button. Everyone who answered, has always been kind and professional

1 year ago

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Verified Customer

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Sara J Beard Fairview, AR

I have never had an emergency but several times have activated the alarm by mistake and operators call immediately to see if I need help

1 year ago

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Verified Customer

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Phyllis Gottlieb New York, NY

I reported when I put my button on the charger it was no longer saying, "your button is now charging," I was sent new button immediately.

1 year ago

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Verified Customer

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Wanda Yocum Cambridge, OH

When I had changed my credit card I forgot to tell Medical Alert and they text me and called both and I appreciate that very much.

1 year ago

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Verified Customer

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William Baggs Peru, NY

peace of mind knowing someone is always there. the button has been activated many times by accident; but it never seems to be a problem

1 year ago

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Verified Customer

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ALLEN JOSEPH WEBSKOWSKI Saint Michael, MN

I'M SAFE. MY FAMILY LOVES HOW EASY IT WORKS AND HOW THEY CAN KNOW THAT YOU CARE. I'M THANKFUL FOR FRANNIE WHO SHOWED ME AND TOLD ME HIS STORY.

1 year ago

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Verified Customer

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Marilyn Phelan Bloomfield Hills, MI

Glad for this quick response. I am not happy that I set it off by leaning over the washing machine to retrieve clothes, then once as I was dressing.

1 year ago

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Verified Customer

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Ken Rittich Grand Junction, CO

Your marketing dept. sucks! Sends us stuff that we didn't order, the best one is insurance for a unit that lost , stolen or damaged. Talk about trying to take advantage of seniors????

1 year ago

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Verified Customer

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Donna Kannall Scotts Valley, CA

I'm pleased that the device lets me know if battery is low and also allows me to stop an emergency call if I have not actually fallen.

1 year ago

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Verified Customer

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Katherine Garafano West Warwick, RI

Thankfully, I have never had to use this service, but they always remind me to check and make sure that all of my equipment is working

1 year ago

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Verified Customer

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VNelleta O'Meally Philadelphia, PA

There's always someone to answer my question, also if any problem with m.y device, the clerk is always knowledgeable in adjusting the problem.he

2 years ago

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Verified Customer

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Marylou Bergeman

Saved my Mothers Life during a fall that resulted in Head Truam. Kept her cal and talking until the paramedics arrived.

2 years ago

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Verified Customer

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Eileen Ferlauto

Thank God I haven't needed them in an emergency. But if I press the button in error I get a call from them in seconds..

2 years ago

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Verified Customer

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Kelly Frear Bristow, VA

Very disappointed with the service we have received. I have requested repeatedly that communication only come to me and not my mother and you continue to contact her. Also, we have had difficulty returning an item that doesn't work. No one is capable of sending me a return label for the item so I can send it back. Simple request, but no capable employees!

2 years ago

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Verified Customer

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Angela Hester Ormond Beach, FL

So far I haven't fallen but the device is very sensitive - I dropped it on my pillow and it went on alert that I might have fallen.

2 years ago

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Verified Customer

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Kenneth Knauer West Chester, PA

Very responsive to my false alarm. Called all my contacts and the police when my unit malfunctioned due to magnetic interference.

2 years ago

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Verified Customer

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Dorothy E O'Donnell Jarrettsville, MD

It is a bit too highly sensitive. I'm always setting it off inadvertently, so wear my old one now and will wear the "fall alert" in the spring when I am outside more.

2 years ago

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Verified Customer

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Lynn Simpson Green Valley, AZ

While wearing the alert, I changed clothes accidentally hitting the "button." Right away, a voice on the HELP box asked if I needed assistance

2 years ago

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Verified Customer

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Myrtle Rogers Como, TX

The device has worked well and the staff have been efficient, courteous, and most helpful. They do contact too often with "follow-up" and offers.

2 years ago

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Verified Customer

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DOROTHY GOZZO Kyle, TX

I have used the emergency alert a couple of times while I lived in Connecticut I am in Texas now and so far am receiving good respoce

2 years ago

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Verified Customer

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Jack E Julian Sumter, SC

Quick response and helpful even when I make a dumb mistake! ALWAYS polite and understanding.Makes me comfortable to know help is near.

2 years ago

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Verified Customer

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Mary White Brockton, MA

I've had problems with delays in response to an alert and have had way too many discussions about payment of a bill that was caused by Medical Alert's inefficient office systems.

2 years ago

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Verified Customer

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Chris Alpine, TX

I have a problem with their ethics. When I called about a small problem, they used that date and said I had called to sign up for more expensive services which I had not and which I cancelled. Kind of a scam.

2 years ago

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Verified Customer

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Allison Zidek Fort Pierce, FL

Most elderly people have some to extreme hearing loss. There should be a volume control on the base station. There's no way my dad can hear it in another room and can barely hear it when it's next to him.

2 years ago

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Verified Customer

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Sheila Connelly Portland, OR

Medical alert has been responsive at every turn. From changing account information to arriving within minutes of needing help.

2 years ago

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Verified Customer

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Maryann Fort League City, TX

When you push the button the call is answered with someone will be with you as soon as we find your location. This has been said as manny as 14 times. It has taken as much @ 15 min before they answer to talk to you.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Hannah Taylor Elkhart, IN

I am always pushing alert by mistake and they are very kind about it. I have never had to use it for which I am thankful

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star_border star_border

Becky Simmons Naples, FL

I was in the hospital and they called and I told him that it wasn't a good time and he proceeded with his talk and asked me if I wanted it I told him again that it was a bad time and to,d him no

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Mary Lauderdale Metropolis, IL

Had a crazy mixup. I was not in danger but accidentally hit the button. On the positive side the system worked as I hoped it would.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Alder Anderson Santa Rosa, CA

So far we haven't had to use Medical Alert. However, the customer service is outstanding and the service is a great price.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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carol dankmeyer Bel Air, MD

you have been in touch with me when I've been slack in reporting monthly to you and when I accidently called improperly, the follow up was awesome.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Carole Roth Reading, PA

I like that you can talk to someone through the pendant. Also repairs are made quickly. They are prompt in response to alerts.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Peggy Campbell Ellenboro, NC

Great product, good customer service. They forgot to send the LokBox so I had to call, then they informed me there was an additional charge

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Stephanie York, PA

Sometimes very sensitive to movement. Would also like if I (Stephanie) or my sister (Elaine Mann) are called the caller ID would be Medical Alert instead of POD #.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues to see if this can be changed:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Maria I. Alvarez Miami, FL

I feel safe when used my device. Always I tested it the response is immediately. Thanks God, I did not needed in an emergency yet,

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Alberta Caryer Lexington, NC

My grandmother had a medical issue and medical alert contacted me and also called EMT to assist my grandmother and I appreciate that.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Orvella Scott Brighton, CO

I needed them when I fell and the fire department was here right away. That is the only time I have had to use the lifeline.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Patricia prince Carson City, NV

Every time I have bump it and set it off am contacted fairly soon I am contacted. Some times it takes a little longer. it

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Elaine Sun City, CA

Hard for an oldster hearing impaired person to do the monthly equipment check ! ? I got a 15.00 chg. for doing it incorrectly ? Should be an easier way to do it ?

2 years ago

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Verified Customer

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Geo. Thomas Behm Palm Springs, CA

Because they respond quickly and ready to help. When it is my mistake they are understanding. What more could be expected?

2 years ago

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Verified Customer

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Doris Hunt Wabash, IN

My necklace is so sensitive I've had three false EM calls to pay for! Response was good, though. I'm afraid to wear it, so No, I'm not getting my money's worthf

2 years ago

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Verified Customer

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Maureen Claire Cornwell Stratham, NH

It was quite a frustrating experience, 1st delivery was minus a cord, then the wrong cord...my son had to go buy one. Then there were all the false alarms bleating loudlyso, 3 strikes and you're out!

2 years ago

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Verified Customer

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Rae Newman Largo, FL

I have been a loyal customer for more than 5 years....the device itself is fine, it is your billing department that I am not happy with anymore. You keep adding $10.00 a month to my original payment..last month you added 2 $10.00 charges.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

If you are still having issues, please escalate questions or issues to Customer Care:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Rosalee Thomas Bacliff, TX

Every time I have fallen or even just hit the botton by mistake the other person on the other end is always so nice and helpful

2 years ago

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Verified Customer

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Doris McWilliams Almont, MI

The equipment works well, including the charger and I had one emergency recently and it was handled quickly and taken care of perfectly.

2 years ago

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Verified Customer

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Mary E Fierro Trinidad, CO

When I accidently push the button on he pendant I had to rush down stairs to cancel the EMT. There was no speaker on the pendant. I could have fallen down the stairs in my rush.

2 years ago

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Verified Customer

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Wanda Mckahan Uniontown, PA

They have always answered when I have called. Even when it was a accident...they reached out to my daughter promptly..I feel safe..

2 years ago