Name: Medical Alert
Rating: 4.4

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Verified Customer

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Elizabeth Cravens Albuquerque, NM

Assistance has been readily available each time contact was made. All people I spoke with were polite and patient to listen to issues and requests.

2 years ago

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Verified Customer

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David K Bend, OR

Their customer service has been outstanding and the product works great. The peace of mind for my family is worth the price.

2 years ago

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Verified Customer

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Fred Hoehn Bourbonnais, IL

We had set up my mother's service using our own contact information so we could monitor and control her service. My mother is 102 years old and needs help with financial matters. Medical Alert contacted my mother instead of calling the number we supplied for contacts and talked her into a new contract. We are very upset about this and feel they betrayed our trust in their company.

2 years ago

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Verified Customer

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Judith T. Murphy Minneapolis, MN

I have always had a response very quickly. If it is a false alarm the employee is very polite and says he/she is glad no one needs help.

2 years ago

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Verified Customer

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Anonymous Anaheim, CA

The new type is too large and heavy and the necklace gets tangled. Mine is super sensitive. I held two inches from my chest as I buttoned my blouse, let it land on my chest and it called for help.

3 years ago

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Verified Customer

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Randall M. Honolulu, HI

Account Executive very clear in explaining the details to the program and very good listener. Excellent Customer service

3 years ago

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Verified Customer

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Margaret G. Coy Las Vegas, NV

Thank have responded every time I have pressed the button by accident. Prompt and repeated inquiry to assure I was O>K>

3 years ago

Reply from Medical Alert

Hi Margaret,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Verified Customer

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Frank Berlingeri Lyndhurst, NJ

Great service!!! My mom has hit the button by mistake and you responded immediately. If it had been a real emergency, she would be safe.

3 years ago

Reply from Medical Alert

Dear Frank, Thanks for the good feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Verified Customer

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David Dodd Lakewood, WA Lakewood, WA

I have had to have my unit replaced three times in the first year. I understand that electronic items can go bad, but three times in the first year seems like defective design to me. I have even been not wearing in the show because it might get wet. That bothers me because that is one place I should be using it. I have several falls this year and it went on as advertised. Fortunately I have been able to get up by myself and did not need help.

3 years ago

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Verified Customer

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Barbara Soresi

So far so good Haven't had to use it as of yet but whenever I have had to call for testing, or whatever, I have been satisfied

3 years ago

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Verified Customer

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john lacey

all alone in yr house, car, etc, and you have an emergency and caant reach yr cell, the med alert is around yr neck(or shd be), press

3 years ago

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Verified Customer

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Barbara

They make calls to you to see how their service is working well for you. If you have a question, they answer your questions.

3 years ago

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Verified Customer

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Donna Vilar

They are always there when my Mother has needed them. Polite, wonderful people and so very knowledgeable . They answer quickly every time!

3 years ago

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Verified Customer

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AUDREY DRYDEN

SOMEONE IS ALWAYS ON "ALERT" TO LET ME KNOW SOMETHING ABOUT MY DEVICES, WHETHER IT IS A LOW BATTERY OR IT IS SIGNALLING AN ERROR. BEST COMMUNICATION

3 years ago

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Verified Customer

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Charles Tea Gibsonia, PA

Fortunately, I haven't had to use them but when I inadvertently pressed an emergency button by mistake, they respond very quickly and are ready to help.

3 years ago

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Verified Customer

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Danna Pedry Casper, WY

The alert button works every time. I feel confident that someone will be checking on my loved one within seconds of the alarm going off.

3 years ago

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Verified Customer

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Carol Goehring

Very responsive especially the fall alert. I have moved the pendant to hard several times to cause an alert unintentionally

3 years ago

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Verified Customer

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Diana Knight Rancho Cucamonga, CA

Have had to use it a couple of times, they were most efficient in getting help for me and staying with me until I was in good hands.

3 years ago

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Verified Customer

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Vicki Shirley, NY

Promptness when staff answers the emergency, follows up to make sure the month check is performed, staff us concerned and professional

3 years ago

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Verified Customer

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Carol Chicago, IL

It has fall detection, so I don't have to press a button if I'm unconscious. I can wear the bracelet 24 hours a day, even in the shower..

3 years ago

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Verified Customer

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goetz

well a couple of times my husband fell and the fall alarm did not worj, I am just thankful i was home when it happened. I know they say to push the button, but what if I am not home and he can't push the button? You need to fix that problem!

4 years ago

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Verified Customer

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Dulcie Kiowa, CO

So far it has been a real good system for me. I like it very well and it works real good. It is always there when I need it.

4 years ago

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Verified Customer

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Bonnie Camden, AR

Medical Guardian is convenient and because I live alone, I can depend on it. The one time I mistakenly alerted for help, they came on really quickly.

4 years ago

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Verified Customer

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Helen Novak

Prompt service with very able tech service. I do not like the "necklace" it is too sensitive and causes many false requests for service.

4 years ago

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Verified Customer

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Angela Dahlen

They responded immediately when button was pushed by mistake and also called both of my emergency contacts. It made me feel very safe

4 years ago

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Verified Customer

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Charles Prescott, AR

Pressed the button on accident so the police and an ambulance came to my house, so that is good to know that it works. I would highly recommend it.

4 years ago

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Verified Customer

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Coleta Haskell, TX

Response time is wonderful and the speaker is loud enough to hear it all over the house. They are extremely nice and helpful.

4 years ago

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Verified Customer

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Pauline Endicott, NY

When I have to go shopping or I do yard wark at my home, I can take Medical Alert outside with me. I'm happy with the device.

4 years ago

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Verified Customer

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Joanne L. Hirsch

An excellent staff which is well trained, prompt, reliable, and personable. I feel so well protected knowing that this company is "by my side."

4 years ago

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Verified Customer

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FRANCES FEROLIE

I have not called on this problem because I do not have my cell phone, I expect it to be returned before the end of MAY. THE PROBLEM IS the alarm went off AGAIN when I wasn't home. House was empty. The POLICE, SHERIFF AMBULENCE ETC CAME. They have informed me that THIS FALS ALARM, would be billed to me. I need you to send someone to check out system, I can not use it when I am not home, for fear it will go off AGAIN. INOW HAVE A LAND PHONE, NO GOOD IF I AM OUT. THE NO IS 386 337 1408. I hope this will be addressed ASAP. THANKYOU FRAN FEROLIE

5 years ago

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Verified Customer

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Clare Columbia, MO

It had all the features I wanted. When I have tested it, it always works and I think it is a good product and I am glad to have it.

5 years ago

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Verified Customer

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Dorothy

Had it for four years. Customer support asks for questions when I call but they never really informed me how to use the device, which is complicated but okay.

5 years ago

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Verified Customer

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Carol

I like the fact that you can take it wherever you go. They are fast to come to your attention when you need help. Their customer service is fine.

5 years ago

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Verified Customer

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Jean Media, PA

At the time we though it offered everything we wanted to make it a safe and effective service. They don't have their billing figured out yet so we're still having an issue with that.

5 years ago

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Verified Customer

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Donald Starkville, MS

Customer service is always top notch. The service is nice and they have been quick. The device is good and easy and could save my life one day.

5 years ago

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Verified Customer

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Richard Dodge City, KS

Medical Alert keeps us informed, if the battery goes down and if they think we need help they will call. It is very easy to push the button accidentally.

5 years ago

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Verified Customer

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Dwight Folsom, CA

I think Medical Alert is kind of expensive but it works good. Every time I call they answer and when I tested it they answered immediately.

5 years ago

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Verified Customer

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Anonymous Salem, OR

They call me back immediately so I'm very happy with them. They are efficient even when you say that you think you need help.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Arthur

They call you on the telephone and I can't get to the phone at all. I'm disabled and I couldn't get to the phone and I told them how to get through the garage and they came in. I was very satisfied. They call my son and my son comes home and they don't tell you that they're going to call.

5 years ago

Reply from Medical Alert

Hi Arthur,

I am glad you are satisfied with your device! Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Elzie Bessemer, AL

Every time we've done the test, they've been very prompt. They're very nice. We've not had any problems. They are very quick to respond.

5 years ago

Reply from Medical Alert

Hi Elzie,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Bonnie Schuylerville, NY

The representatives are very prompt. I know it's the policy, but they call the ambulance right away when sometimes it's not necessary. They don't cancel the call.

5 years ago

Reply from Medical Alert

Hi Bonnie,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Charlene Braden Humboldt, KS

It goes off for no reason several times, while standing in line at the store it went off twice, and another time when I was just sitting watching the TV

5 years ago

Reply from Medical Alert

Hi Charlene,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help testing your system for sensitivity.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Alan Pinson, AL

It seems to be very state of the art and convenient. They do what they say they're going to do and everything's been as advertised.

5 years ago

Reply from Medical Alert

Hi Alan,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Brenda

They've been testing my device every month to make sure it works. I don't think the insurance is necessary at ten dollars a month.

5 years ago

Reply from Medical Alert

Hi Brenda,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything regarding the insurance.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Charlotte Terrace Park, OH

It went off twice in the middle of the night because I turned over, so the man answering the phone suggested I take it off and put it on the pillow. Once I did that, it helped.

5 years ago

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Verified Customer

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Betty Milwaukee, WI

I misplaced one part and they were supposed to send me a new one, but they haven't yet. They call me often to check on me even though I don't use them medical alert.

5 years ago

Reply from Medical Alert

Hi Betty,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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L. Fremont, CA

They've been helpful so far, but I feel inhibited when I wear it. So, I only wear it when I feel like I'll be in a crisis situation or I'll be by myself. I don't want to push it accidentally.

5 years ago

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Verified Customer

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Ann

I've hit it accidentally and they immediately answered me, it was very successful. They are cooperative and courteous, so I'm very satisfied.

5 years ago

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Verified Customer

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Mollie

I use the bracelet at all times or I wear it around my neck and use it when I go out. Customer support is pretty good. I use to have the one that worked up to 200 yards but I upgraded and now have the device that works at 400 yards. This one is too sensitive.

5 years ago

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Verified Customer

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Anonymous Largo, FL

When I have an issue, Medical Alert's customer support is very wise in their response to me. I haven't had to use them that much.

5 years ago