Name: Medical Alert
Rating: 4.4

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michael Hennessey Camano Island, WA

We have had for 2 years and the service has always been good. But on May 30 th pushed button and 20 minutes later they tell us they could not get 911! The good part is they followed up with investigation into what went wrong and have kept us in the loop. We know 911 was down in our area and they said by next week they will have an answer why it was down. To me that is awesome service. Anyone can give good service when no problems arise. The test is handling a problem.

6 years ago

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Karen Pulicky Detroit, MI

I bought this product for my mother, and I have to say that we have had a great experience with the product and my mother has enjoyed it as well. The customer service was really great, they were very helpful and made sure that everything was taken care of. I feel good knowing that my mom is safe and Connect America is there to help if my mom is in trouble. I would recommend using Connect America for a loved one that you want to be safe and secure.

7 years ago

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Eileen Mardis Goodman, MO

They are there when you need them In fact they are there all the time. Our electricity went out one day due to a storm and they called my Daughter to make sure I was alright and to tell me to give them a call as soon as the electric was back on so they could reset my machine.

7 years ago

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Jayme R.Sullivan Lancaster, PA

The items I've checked are the ones I've experienced.I feel safe when I have it on in the shower and I make sure I have it on when I'm by myself.I've given your name and the info to a neighbor of mine.I am very pleased with the service.Thanx,Jayme R,Sullivan

7 years ago

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Peggy Pocahontas, IL

The devices are easy to use and I know I feel much safer with this being on me.

2 months ago

Reply from Medical Alert

Thank you, Peggy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Dr DAG Park Rapids, MN

Easy to use, maintain, and install. Price is good

4 months ago

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Verified Customer

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Wilma San Diego, CA

I have benefitted from service after a fall. Quick and smooth response and immediate help. Treated with d ignity and kindness.

4 months ago

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Verified Customer

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Cathleen Pleasanton, CA

Excellent service. Prompt, efficient, available.

5 months ago

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Rose Mukwonago, WI

Whenever I've had to ask questions about my wrist band the person was very helpful .

3 months ago

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Janet Atlanta, GA

Everything goes as planned the only thing is the selection of phone numbers needs to be reviewed

3 months ago

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Verified Customer

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Barbara Santa Cruz, CA

The response is immediate. Everyone is very nice when you speak to them.

6 months ago

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Verified Customer

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Richard London, KY

Good service and not too expensive. Happy with the peace of mind the device brings!

6 months ago

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Verified Customer

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Lillian

It gives me a piece of mind to feel my mom can get help before I can get there

7 months ago

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Verified Customer

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Mike

I have been satisfied with the system. The only problem I have is sometimes it takes a little long for it to connect.

9 months ago

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Verified Customer

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Mary Rochester, NY

They answer very quicks. Now 4 times I have called them and was taken care right away

10 months ago

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Verified Customer

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Mary Barone Buffalo, NY

So far so good. The associates who helped me set it up were very nice and the monthly testing is very easy to do

1 year ago

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Verified Customer

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Larry Reeverp York, PA

They are there when you need. However when testing it might say finding the location, but sometimes it seems to take awhile.

1 year ago

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Verified Customer

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Wanda Thomas Grand Junction, CO

The product is as advertised. The people I have spoken with has been very courteous and knowledgeable.

1 year ago

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Verified Customer

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Bruce Miller Tomkins Cove, NY

I've tried other companies products and they all fell short of my needs. This product meets all of my expectations.

1 year ago

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Verified Customer

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Resham S. Kajley Yuba City, CA

When it comes to service, they are on top of it.When I needed help, Medical Alert was there in 15 minutes

1 year ago

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Verified Customer

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Flora Williams Fontana, CA

I wear the medical alert on my arm and my purse just barely touch it. Medical alert called in less than a minute.

1 year ago

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Verified Customer

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James Gutowsky Rosenberg, TX

Call process works very well. have had some minor issues with land line reliability resulting in speaker messages starting my mother.

1 year ago

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Verified Customer

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Karen

Have had good communication with staff. One time when I was bending over TOO LONG(with pendant to notify if I fell it's very sensitive! I fell

1 year ago

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Verified Customer

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SHIRLEY NYE

My necklace has gone off a couple of times accidentally and I was called immediately to see if I was okay.

1 year ago

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Verified Customer

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Kyle Ann Mler Clover, SC

My mom was talked into devices other than what I had originally ordered and we were not happy with the new equipment. We are now back to the original and satisfied.

1 year ago

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Verified Customer

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Marylin Makuch Willington, CT

It's always there. It does what it is supposed to do. People answering are kind, clear and professional.

1 year ago

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Verified Customer

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Linda Stevens Vero Beach, FL

Have had to call an ambulance about 5 times to go to emergency room after falling. The were there within 5-8 minutes.

1 year ago

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Verified Customer

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Rose Marie Zale Wilmington, DE

I'm still getting used to it. I especially like that when I accidentally make a false alarm I can correct that right away.

1 year ago

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Verified Customer

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james foster Kennett, MO

They are very good. I switched to another company and returned to this one because it is a better quality.

1 year ago

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Verified Customer

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Laura Harrington

Quick response when button is pressed. Police have come to check on my mom twice to make sure she is not in danger.

2 years ago

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Verified Customer

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Alice Price

I fell from a ladder and broke my hip. I was able to immediately call for help and it arrived promptly..

2 years ago

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Verified Customer

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Ann Littlefield Ypsilanti, MI

They are really good, but it seems that the alarm is very sensitive. It has gone off without my pressing the button and alas the Paramedics have shown up at my door with the gurney.

2 years ago

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Verified Customer

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Louis Katz Pompton Plains, NJ

Had to replace unit because the main item fell out of the belt holder and was lost. Appreciate your prompt replacement. It arrived yesterday.

2 years ago

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Verified Customer

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Valerie Nilson San Jose, CA

Overall experience has been very positive. My only complaint is that there is no way to turn down the volume of the speaker on the unit

2 years ago

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Verified Customer

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Victoria Washausen Salem, MO

They were very patient and understanding with me when I accidentally set off the alarm 3 times in one day.

2 years ago

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Verified Customer

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Marian Pappas Southgate, MI

When I needed help, they sent EMS to wrong apartment. The caller ID no longer shows up as Medic Alert. My niece didn't answer the notification call right away

2 years ago

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Verified Customer

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Linda Doll Dayton, OH

I have fallen twice and the alert did not ring..but if I sit down hard it goes off. Luckily I did not lose consciousness and I was able to manually make the call

2 years ago

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Verified Customer

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Paul Yeda Kaunakakai, HI

The operators are thoroughly effective and quick. They contact the right people when needed and are very caring.

2 years ago

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Verified Customer

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John Barry Nienstadt Fort Collins, CO

i have accidently dropped my medical alert and the company reps were right there asking if I was ok

2 years ago

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Verified Customer

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Victoria Hardesty Pinon Hills, CA

When they receive a "fall alert" from the device, they are on the phone/button immediately to check it out.

2 years ago

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Verified Customer

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Doris Mitchell Colorado Springs, CO

If by mistake, I've touched my wristband, I've gotten immediate response, and that really makes me feel safe.

2 years ago

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Verified Customer

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Terry Bayowski Mineral Ridge, OH

Still waiting for a return slip for the unit as customer has passed away, hane received nothing a month later and no customer service or even a phone call!

2 years ago

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Verified Customer

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Wayne B Hestand Lawrence, KS

The service has been satisfactory, customer service very helpful and Marketing knowledgeable about products..

2 years ago

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Verified Customer

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Mary Hunter Freeman Knightdale, NC

Accidentally bumped button on end of bed post and was immediately contacted to see if I,was ok or needed assistance.11

2 years ago

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Verified Customer

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Patricia James Lancaster, MA

Response time when pushing the button was over 2 minutes if not longer — should be seconds not minutes. WhenI call the test line the response is immediate???

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Charlene Schmitz Burlingame, CA

The responders are close by to our home and have gotten to our home within six or seven minutes of our call.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Trower Felicia Yvonne Columbia, SC

They're very attentive to your needs and check to make sure you're testing your device when you're supposed to.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any future questions or issues:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Beth Deckard Claremore, OK

Always quick and always friendly. The button easily gets pushed by accident, that's the only thing I would improve on

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or [email protected].

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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James McDonald Atlanta, GA

Because it works! My mom needed help and the system worked! The ambulance was there before I could get there.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Gerald L. Ellison Fayetteville, NC

I have found the immediate response to a fall (or unintentional bumps to my device) very professional and comforting

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021