Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.

Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.

Click here to go straight to LifeStation customer reviews

The Good

  • Low Price and No Long-Term Contracts
  • Multiple Plan Options
  • System and Warranty
  • Fastest Response time in the Industry
  • Complimentary Alert Messaging
  • 30-Day Money-Back Guarantee
  • Five-Day Battery for Mobile System
  • Waterproof Alert Button
  • "Find My Loved One" Feature
  • Free Spousal Alert Monitoring
  • LifeStation Reviews
  • 1,000-Foot Range from Base Station

Low Price and No Long-Term Contracts

LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.

Multiple Plan Options

LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:

In-Home Landline — $19.95 per Month

This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency. 

  • Shower-safe buttons wearable as a pendant or on the wrist
  • Sensitive whole-house 2-way speakerphone
  • Optional fall detection pendant available
  • Plug compatible with landline phone jack or modem - optional Cellular System available

In-Home Cellular — $26.95 per Month

This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home. 

  • 2-Way voice pendant
  • Shower-safe pendant up to 600-foot range (2 football fields)
  • Easy setup - connect to phone line and power within minutes
  • No activation or setup fees 

Mobile LTE — $34.95 per Month

This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.

LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country

  • Fastest, most reliable nationwide LTE Network
  • Most accurate location services, utilizing GPS and Wi-Fi
  • Fully waterproof — take it in the shower or bath with no worries
  • Longest battery life — up to five days without needing a charge

System and Warranty

LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.

The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.

Fastest Response Time in the Industry

LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.

Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.

The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center. 

Complimentary Alert Messaging

A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.

30-Day Money-Back Guarantee

LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.

Five-Day Battery for Mobile System

LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket. 

In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge. 

Waterproof Alert Button

All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances. 

"Find My Loved One" Feature

For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.

Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time. 

Free Spousal Alert Monitoring

If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month. 

LifeStation Reviews

LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.

1,000-Foot Range from Base Station

LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency. 

The Bad

  • Additional Fees

Additional Fees

One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers. 

The Bottom Line

LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.

LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state of the art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.

If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more. 

View Best Medical Alert Companies

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User Reviews

Star Rating

4.5
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2,486 Reviews

Review Breakdown

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Marla

October 21st, 2019 DETAILS arrow_drop_down
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Well worth the money! Customer service agents are very friendly and helpful. They were there for my mom when she had pneumonia and needed an ambulance.

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Reply from LifeStation

Oct 21, 2019

Thank you for taking the time to write a review Marla!

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Harold

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Good customer service and quick response time

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Reply from LifeStation

Oct 21, 2019

Thank you Harold!

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Richard Horn

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Constant issues. It takes far too long for an operator to respond to a button activation, and sometimes there is no response at all. Power outages cause large problems with the base. Customer service is lacking. I will soon be cancelling my subscription and using a competitor's product.

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Reply from LifeStation

Dec 06, 2019

Thank you, Richard for your feedback. We're glad we were able to speak with your mother to confirm that her console is functioning properly. Feel free to contact our 24/7 customer service line at 800.998.2400 with any additional questions.

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Laveta mollus

October 21st, 2019 DETAILS arrow_drop_down
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They, are always there for if I need help or questions

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Laveta!

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Mary

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Always answer my questions when I have called them.

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Dawn knight

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My dad had a few issues with no calls back and after some time they we fixed.

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Dawn! We are sorry to hear about any problems that you may have had but we are glad to hear that they were addressed.

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Diane U

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I like the fact that there is no contract, Also when my dad has pushed the button to test it, they r prompt at responding

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Diane!

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Lois

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I quite often forget to test them once a month, though when I do get around to it, it always seems to be fine.

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Reply from LifeStation

Oct 22, 2019

Thank you for the review Lois!

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Robert Johnson

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When I need new wrist bands and I call, they send them right out and I need a couple right now.

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Reply from LifeStation

Oct 22, 2019

Thank you for taking the time to write a review Robert!

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Jim Coe

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always responded immediately to Mom's medical emegercies

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Reply from LifeStation

Oct 22, 2019

Thank you Jim!

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Neyda Navarro

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I have never encountered any problems with the company, and they are always eager to help.

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Reply from LifeStation

Oct 22, 2019

Thanks for the review Neyda!

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dale schmon

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they very dependable and helpful know their job

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Dale!

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Anonymous

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I requested to speak with a manager because of how 2 customer service people responded to my issue. Was told someone would call me back in the next 24 to 48 hours.

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Eleanor Redmond

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This device needs help with being able to be away from docking station without it alarming

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Reply from LifeStation

Oct 28, 2019

Thank you, Eleanor for your feedback. We recently tried to reach out to you to discuss your console functionality but were unable to reach you. Please contact our 24/7 customer service line at 800.998.2400.

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Harriet Lebovitz

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Thankfully, I have not had a need to use Life Station other than for tests. Response was good for the tests.

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Harriet!

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Linda

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When my mom hit the button accidentally in the shower, their response was incredible. All members listed as emergency contacts were called in succession as were the police. The police arrived before family members to thankfully find my mom safe. I feel very confident and reassured with LifeStation. I will note that, when setting up the service, add the LifeStation phone number to your contacts. You won't need to call them in an emergency, but when they call you, it would be beneficial to have that contact name appear instead of an unfamiliar number.

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Reply from LifeStation

Oct 21, 2019

Thank you for taking the time to write a review Linda! We are looking into changing the number so that it is more easily identifiable, but as a quick fix you can save the number that we called in on as "LifeStation" so in the future you will always know when we are calling.

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well care employee

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They seem to be on top of everything as far as follow up

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Reply from LifeStation

Oct 21, 2019

Thank you very much for the review!

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Marilyn Anderson

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They are always so polite and so quick to respond.

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Reply from LifeStation

Oct 21, 2019

Thanks for the review Marilyn!

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Arthur Brown

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areas I cannot hear them like out doors in yard

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Reply from LifeStation

Oct 21, 2019

Thank you for the review Arthur. We are working on constantly improving the sound recognition of the device to make it easier for all parties to communicate with each other.

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Anonymous

October 21st, 2019 Burke, VA DETAILS arrow_drop_down
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I haven't had to use it for an emergency. The alarm went off once because I moved the wrong way and someone came on the phone right away to help me, which impressed me a lot. There's nothing I dislike about it, it works.

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Reply from LifeStation

Oct 21, 2019

Thank you for taking the time to write a review Anonymous!

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Lazette Thomas

October 18th, 2019 Monroe, NC

purchased for mom, have had no problems. is comfortable for her.

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Reply from LifeStation

Oct 18, 2019

Thank you for the review Lazette!

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Ellen Adair

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Life Station helped my sisters and brother have peace of mind for my 90 year old father living alone. THEY answered the phone quickly and stayed on the line talking with him three times when he fell until one of us could get to him. HE always talked about "how nice they were" and it made him feel safer too.

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Reply from LifeStation

Oct 14, 2019

Thank you for taking the time to write a review Ellen!

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Josephine

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Never have had a problem when I've needed to change locations, due to moving my mom between her house and mine and back again. One phone call to inform them of the move and it was transferred to the new address no problem

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Reply from LifeStation

Oct 14, 2019

Thank you for the review Josephine!

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Debbie Wilson

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There great and friendly. Helped my mom when she needed it

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Reply from LifeStation

Oct 14, 2019

Thank you Debbie!

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Walter Stone

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Reliability and customer service, all at a reasonable cost.

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Reply from LifeStation

Oct 14, 2019

Thank you for the review Walter!

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Kim

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Any time I have to call for any reason, the people have been nothing but kind and helpful. If I don't understand something, they explain it to me again. Just glad I have the device for my mom, more peace of mind knowing she will have help if I'm not available.

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Reply from LifeStation

Oct 14, 2019

Thank you for taking the time to write a review Kim!

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Arlene

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always there and quick response, been using service for a few years now

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Reply from LifeStation

Oct 14, 2019

Thanks Arlene!

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Mel Price

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Not good at picking up falls. Sent me I believe the wrong device

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Reply from LifeStation

Oct 21, 2019

Thank you for your review Mel! We are glad that we were able to speak to you regarding your concerns. If you ever need anything else please do not hesitate to call our customer service line at your convenience.

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Suzanne

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So far so good - If I need a replacement, they issue it right away

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Reply from LifeStation

Oct 14, 2019

Thank you for the review Suzanne!

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Teresa

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Reliable and respond quickly to emergencies and tests

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Reply from LifeStation

Oct 14, 2019

Thank you Teresa!

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Joanne

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great service though when you first contact them via the medical device, it can take too long for them to answer especially in an emergency situation.

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Reply from LifeStation

Oct 14, 2019

Thank you for your feedback Joanne!

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Frances Mc Guckin

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they are always there when needed and customer service people are great and no contracts to get locked into.

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Reply from LifeStation

Oct 14, 2019

Thank you for the review Frances!

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Joanne

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Outstanding service. Quick response time and very thorough. Been using them for 5 years. Highly recommend.

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Reply from LifeStation

Oct 14, 2019

Thank you Joann!

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Charles

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The monthly cost could less.For the services.

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Reply from LifeStation

Oct 14, 2019

Thank you for your feedback Charles!

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Vicki

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Works fine, the pendant is unobtrusive. Don't like that you can't make adjustments to contact info online.

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Reply from LifeStation

Oct 14, 2019

Thank you for your review Vicki! We are working on implementing an online portal soon.

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Frank Maffia

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very good product and service always there for me

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Reply from LifeStation

Oct 14, 2019

Thank you Frank!

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Schulze

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Immediate Reponse-even when I make a mistake

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Reply from LifeStation

Oct 14, 2019

Thanks Schulze!

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Eva Karger

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They answer very quickly when you press the button

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Reply from LifeStation

Oct 14, 2019

Thank you for the review Eva!

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Ruth Olsen

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Only complaint: I was a long time customer and was never told that I could have a GPS model at a lower cost until I was unable to connect the old bulky, loud box that my mother disliked ! The GPS model is So much better and more budget friendly. I resent spending the extra money for a dated and inferior product ! Thankfully one of your reps told me about it when I called for assistance hooking up the old one. Otherwise my experience has been good for many years.

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Reply from LifeStation

Oct 14, 2019

Thank you for taking the time to write a review Ruth! We are sorry to hear that you were not properly informed of the new device, but we are glad that you made the switch and enjoy the Mobile GPS Device. Thank you again for choosing LifeStation!

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Barbara Gonthier

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Had some questions and they were answered fully.

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Reply from LifeStation

Oct 14, 2019

Thank you Barbara!

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Carlene Keller

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Timely response to emergency. Professional staff.

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Reply from LifeStation

Oct 14, 2019

Thanks Carlene!

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Tammy Balthazar for mom Toni Edmonds

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Quick response on equipment and phones. Helpful.

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Reply from LifeStation

Oct 14, 2019

Thank for the review Tammy!

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Melinda Hamilton

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I would love togive a 5 star rating but my complaints on answering the telephone when calling in, continue!

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Reply from LifeStation

Oct 14, 2019

Thank you for your feedback Melinda!

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Mark Weston, son and caregiver for Margaret Weston who uses your service.

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Their response time and constant vigilance, always ready to send support.

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Reply from LifeStation

Oct 14, 2019

Thank you for taking the time to write a review Mark!

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Loveda

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Always quick to respond to ma calls, when I was ill and injured.

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Reply from LifeStation

Oct 14, 2019

Thank you Loveda!

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puddintame

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because it takes so long for them to talk to me

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Shirley Horwitz

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Used once with immediate results. I have

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Reply from LifeStation

Oct 14, 2019

Thank you for the review Shirley!

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Wilma Whitt

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price fair including the extras.- wall mountings.

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Reply from LifeStation

Oct 14, 2019

Thanks Wilma!

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Thana Robinson

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Way too expensive. Years go by and I never use them.. Since i have never used the service, cant rate most of your questions.

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Reply from LifeStation

Oct 21, 2019

Thank you for your feedback Thana. We pride ourselves on having our devices as competitively priced as we can within the industry to ensure that the protection we offer can be available for any customer. However, we understand that this may not be the ideal price for everyone so we hope you find something that better fits your preferences.

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om

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Not completely satisfied with bracelet and neck chain features