Name: LifeStation
Rating: 4.5

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Verified Customer

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Miriam Heller Shingle Springs, CA

I got something from Kaiser about LifeStation since I'm a member. I thought I would give it a try and ran with it. So far I've only actually used it once. They were here in no time at all with an ambulance and took me to the hospital. Price-wise it's pretty much the same you'd get with other companies. I did have some problems with some of the units that they sent me to wear. They just didn't have the signal working the way it should and I had to call a couple of times to have the thing checked. Another problem that I've had is that I just forget to do the monthly checks, mainly just because I forget. I would think that they could call you themselves to check on you and in fact I'd recommend they do that. Other than that, I have nothing else to say.

4 years ago

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Verified Customer

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Martha Herrington Gulf Breeze, FL

My children got this for me after I had a stroke. I haven't had to use it yet but when you have a stroke you just feel that extra need for a little bit of support. Having it gives me a sense of security that I wouldn't have otherwise. The rare times that I've called them or used it to test it, the device has worked. Customer support is always right there on the spot with the information that I need. It's all there for me in case of emergencies.

4 years ago

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Verified Customer

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Ellen Ligons Pasadena, CA

I saw and ad about it and just kind of went with it, I didn't look at any others. I just knew that with my heart condition and other medical issues that I had, I needed something that I could have with me. Thank god I have been okay and haven't had to use it. I accidentally hit the button once though and the phone rang almost immediately. They were very concerned about me even though it had just been an accident and there was nothing wrong. The button is easy to use. It makes me feel like I can live on my own and that I can get help whenever I need it.

4 years ago

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Verified Customer

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Gordon Marshall

I got it several years ago. It just seemed to offer all the things that I wanted you know, US based customer service and things like that. I just thought it was as good as other services out there so I got it. I've never really had a reason to use it. I do my monthly check to make sure it's functioning and everything, but beyond that I don't have any experience.

4 years ago

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Verified Customer

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Linda Miller Bryan, OH

I contacted the insurance provided by the state's teachers retirement and they recommended it to me. I've only had to use it a couple of times, but they actually saved my life some two years ago. I stopped breathing and I managed to punch the button before I passed out. Next thing I know I woke up two days later with a respirator on. They said that I had died but it saved my life.

4 years ago

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Verified Customer

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Doris or Anonymous Alvin, TX

I've had LifeStation for 3 and a half years now. I think they were the first ones that we talked to when we looked into getting something like this. My stepdaughter is the one that usually takes care of this kind of business and she got it a bit after I went to the hospital. I use it when I need it, but I've only really had an emergency once. That time they took care of my problems. I just know that it works and it's good for me. I haven't had any problems with it, it just works well.

4 years ago

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Verified Customer

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Harry Davis Los Angeles, CA

The main reason why I got it was because their operators were in the United States. Customer service has answered all my questions and has been very responsive so far. As for the equipment, I'm not sure. Mine is connected to the phone line but I don't know for sure if there's a problem with that. The phone has gotten disconnected a couple of times and I did try to check it but I'm not sure. When I picked it the price was good, but now I'm getting my people to try and get something cheaper...

4 years ago

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Verified Customer

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Genevieve Pyzanowski Bethpage, NY

The main reason I went with them was because I didn't need to sign a contract. Thank goodness I've never had to use it. A couple of times I accidentally pressed the button and their operator was right there to help me. I was very pleased to find that out and because of that I just automatically trust them. I've had no problems and I hope I never run into any issues in the future.

4 years ago

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Verified Customer

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Maryjo Klick Webster, NY

I just got it since it was a basic machine that covered my needs. I didn't really need anything fancy. Any time I've had a problem with the machine or if I have a question they have been very courteous in terms of answering me. They are also very prompt about it. As for the device, other than testing it to make sure that it works I haven't really needed it for a medical emergency. Still, when I do that it appears that there are no problems with the machine.

4 years ago

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Verified Customer

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Maxine Glaze Enumclaw, WA

My daughter insisted that I get it, so I did. I've had no problems with it and they've checked in with me every month or so. I fell one day and I couldn't get up. I finally managed to get myself to the couch and pull myself up. That's when I remembered I had the button around my neck and I had forgotten to use it. That's the story of my life support there. Still, I think it's good.

4 years ago

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Verified Customer

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Frances Butler Brighton, CO

Me and my wife were considering something like this for my mother in law and she came up with LifeStation. I've never really had a problem with them. We've just kept the system up and running and whenever there was a trip in the system we always got a response. The device works fine. It's all more than just valuable. It has given us the freedom to move about while making sure that my mother in law is covered and safe.

4 years ago

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Verified Customer

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Sharon Woolery Corona, CA

I went with them since they had a lower price than the other. Customer service is great. If they can't get a hold of my mom or myself, they will reach out to any of my other contacts. On an occasion they tried to contact me but since I was on the phone they went and called my daughter.The device works fabulously. It actually saved my mother's life in the end of 2017.

4 years ago

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Verified Customer

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Anonymous

I looked at consumer reports and other financial things about it and as far as that went they seemed to be what I was looking for to give to my mother. The unit itself was excellent. She constantly wore the pendant and they were excellent whenever she had calls. There were a couple of times when she needed their help and they called the ambulance and contacted the neighbors as well. That part of the process went very well. Currently though I've been trying to contact them to cancel the service since my mother no longer needs it. She moved to an assisted living facility. LifeStation hasn't returned my calls about that though. I mean, customer service is great about taking care of the patient, but as far as the actual administration side of things, I'm not happy with them.

4 years ago

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Verified Customer

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Margaret Deeths San Rafael, CA

The cost was the main thing, but the service also seemed to be very reliable, so I got it. Every time I've had to check in on the thing and press the button everything works. I spoke to someone very quickly and they were very polite and helpful. The device is great, it's waterproof and it has quite a long range. I wear the one that goes around the neck and it's pretty unobtrusive.

4 years ago

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Verified Customer

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Sheila Cohen Boynton Beach, FL

My daughter was the one that picked it for me. Whenever I call them they're very nice, polite, and cooperative. The life support alarm sometimes goes off when it shouldn't. It has gone off in the middle of the night if I turn around in my bed. There's got to be a way to adjust it so that it doesn't detect falls that way. Still, I want it to be there and available when I fall.

4 years ago

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Verified Customer

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Ruby Hartzell Santa Monica, CA

I got it just because it serves the needs that my mother and I have. I know I can rely on them for any complications that might come up, that especially since my mother is disabled. Every time I've tested the device there has been someone there to respond consistently. It's an easy system to use and there's no complications. It's reliable and just works for us.

4 years ago

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Verified Customer

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Joanmae Lee Vista, CA

I didn't really make an informed decision. I just saw a commercial for it on T.V. or somewhere in the internet and since I needed a service like that I just went with it. I've had to use the service on 2 separate occasions and they were very prompt. On one of those times I had fallen in the kitchen and couldn't get up. They sent in the fire department, they came in through the window and took me to the hospital. That happened actually some three years ago. Service was very prompt and I felt very pleased. Fortunately, I haven't had any other incidents.

4 years ago

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Verified Customer

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Chantla Jones Baton Rouge, LA

I just needed to get a system set in my home so that I could maintain a healthier lifestyle. Especially since my current medical situation requires it and I live by myself. They're just what I wanted and it's a very good piece of equipment. I can use it to get help when I need it. It's always available and reliable, it works. I feel more at ease at having it. It helps.

4 years ago

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Verified Customer

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Stella Vermillion Orangevale, CA

I got it because the price was good. At first I had some trouble with them. It turns out that if you accidentally activate the thing and they sent the fire department, the insurance doesn't really cover that. That happened to me and I thought I was covered but I had to pay $1800 for that. In the end my daughter finally called their head office and they made it so that they would call me first to make sure it was an actual emergency before sending EMS. That way if it's an accident I can avoid having the fire department come out here. The next time I set the alarm off by accident without realizing it they actually called me to make sure I was ok. That was good. They are reliable and the price is good.

4 years ago

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Verified Customer

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Ann Reitz Sacramento, CA

I got it several years ago since it was advised by my medical provider, Kaiser. Usually they are quick to answer and take care of the problem. They also check back with me afterwards to make sure that everything is taken care of. I've never had any problem with the equipment. Though I'd like it to be a bit more mobile. If I'm outdoors I have to worry about whether or not they can hear me since it's strictly limited to the house.

4 years ago

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Verified Customer

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C.S.F. Omro, WI

I called in to check what they had because I was intrigued about the GPS unit that you can keep in your car. That one can automatically tell them where I am if I need help. The first wristband unit that I had was fairly compact, but this one is really large and I don't like it. It's not as fun as the old style. Every time I call I get great customer support. They are there every time I accidentally push the button. I imagine that every time I do that it's like I'm testing it and it works. The service is a little expensive though.

4 years ago

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Verified Customer

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Frankandroberta Covart Palm Coast, FL

My son gave it to me. I haven't had any incident where I needed it. I have 2 devices that I use. I usually use the wrist one the most since it's convenient and lightweight. The other one, the necklace, I usually take it with me when I take a shower. I do know that when I call them to do my check up on the thing they are right there so in that respect I'd say it's good. The only thing that annoys me is that once the little button fell out of my wristband. To replace it they wanted $25 to do that. I didn't think that was right, it wasn't a fault of mine, it just happened.

4 years ago

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Verified Customer

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Saraann Kemp Indian Hills, CO

I tried it out a while ago. I had to leave for a couple of months after that, so I cancelled it, but when I came back I decided to continue with it. I thought I'd do it for at least six more months just to end the year with it and I ended up sticking with it anyway. I've accidentally pressed the button and triggered the alarm and somebody came in immediately. That showed me they were right on top of it all.

4 years ago

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Verified Customer

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Rosa Rodriguez Chamisal, NM

The service was suggested by the coordinator so we got it for her. We actually got it through Medicaid and they're paying for it. We haven't had an occasion to use it, but I call to test it. They are courteous when we call for that. The necklace is good enough, especially since it can just go inside her shirt and she can use it, but I'm not so convinced about the watch. I'm glad to have it if the need arises.

4 years ago

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Verified Customer

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Esther Pfenning

I saw an advertisement on TV so I thought it'd be good to get it. I've had it for a couple of years now but I haven't really had to use it yet. They've been very supportive and answered any question I had though. Sometimes when I'm in bed at night and I lay on the thing it just kind of falls apart. I have to find it on the next day when I wake up. Other than that it has been ok.

4 years ago

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Verified Customer

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Richard Eames Ormond Beach, FL

My daughter is the one that got it for me. She works for a bunch of different services like this one and she said this one was the best one because they answer in the United States. I've had no problem with them. Every time I've called they've helped me. Once I was having problems with the wrist band since it wasn't working correctly so they helped me with that. It works well now and they're a good company.

4 years ago

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Willa Allen Westminster, CO

Kaiser suggested the service to me so I got it. My only concern so far has been that it seems to take a while before someone comes on to talk to you. On the other hand though, they've actually been very consistent when I needed them. They've been very good about contacting the help that I need and stuff. It would be good to know just what is the minimum distance from where they can hear me though. I'm not positive they can hear me from far away.

4 years ago

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Verified Customer

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Dannell Duffey Visalia, CA

I don't really remember why or how I got it. Someone that works here for me took care of signing me up and everything. I called them when I injured my femur and it worked well. One time I pushed the button by mistake and they called me right away. I'm happy with the service that they give, I've never had any problems. It doesn't cost much either and having it gives me peace of mind. It just makes me feel safer since I live alone.

4 years ago

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Verified Customer

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Anonymous Glen Head, NY

I like the alert system that they have, especially the pendant part of it. I can push it if I'm having a problem and since I'm elderly it's a good thing to have. The people that have answered me on the phone have been very polite. Recently, they sent out a new pendant for me, but unfortunately the cord that was attached to it would not rotate around. It was just completely stuck. My son in law did take it apart and was able to get it to work by using parts from the other one that was thrown out. I do think they are charging all together too much money for it.

4 years ago

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Scott Sydorick New Kensington, PA

I like the necklace that can detect falls. The condition and health problems that I have make me go unconscious a lot of times. I can't push any buttons or do anything if I pass out, so I need LifeStation to detect the fall on its own. It also has GPS tracking, so even if I'm not in the house and fall the response team can find me in a large city like Maryland. Customer support has always been helpful with any questions I've had about my machine or the necklace itself. They always call to check in on me whenever I fall or if my alarm is set off. It has really been helpful, I'm alive today because of it. I just think it's a great system. Anybody with a health condition should definitely look into getting one for themselves.

4 years ago

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Nancy Kay San Rafael, CA

The service was offered through Kaiser to us at a discounted price, so we went with it. They are very prompt when answering the phone and they give you good support. I've never actually used the button though. The one thing I don't like about LifeStation is that when I started wearing the medallion around my neck I got funny smell out of it. It might have been the metal bits interacting with my skin or something, so I ended up taking it off. I do wear it on the shower and everything and I worry about getting up on a ladder or stool, so it's valuable to me.

4 years ago

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Nancy Kay San Rafael, CA

The service was offered through Kaiser to us at a discounted price, so we went with it. They are very prompt when answering the phone and they give you good support. I've never actually used the button though. The one thing I don't like about LifeStation is that when I started wearing the medallion around my neck I got funny smell out of it. It might have been the metal bits interacting with my skin or something, so I ended up taking it off. I do wear it on the shower and everything and I worry about getting up on a ladder or stool, so it's valuable to me.

4 years ago

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Martha Baker Jasper, FL

My son saw it on an advertisement and came and talked to me about it. He said we needed to have somebody there for me so that I could call in case I fell or something. That way I could have someone to help me get up. I said ok and we got it, I mean, I was born in 1945 so sometimes I need help getting up. Right now I've been doing well. Whenever I've called to check in on my system and everything they have been very helpful and nice. They've been very sweet, nice, polite, and cordial to me. I wear the device around my neck and it's easy to mash the little button. I like it.

4 years ago

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Verified Customer

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Cheri Banducci Bakersfield, CA

I really like that they have two operators monitoring emergencies when they happen. When my mom fell one of them called her and the other contacted emergency services and I. They actually saved her life on one occasion. They stayed with her on the line to keep her from getting too scared and they gave me feedback while I was trying to get to her. The button has always worked for us and they respond. I've recommended it to all my friends that live alone or that have elderly parents.

4 years ago

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T.C. or Anonymous Merced, CA

My son was the one that got it and said it wasn't too expensive. Their customer service people have been usually available and very helpful. The device is very reliable and not too expensive. I've been satisfied with it, though lately there has been this voice coming on that scares the living daylights out of me about every hour or so. I've asked and there doesn't seem to be a way to tone it down. It seems to be because the battery is low and it has been beeping so far, but they've sent something to fix that and I have to wait 48 hours for it to arrive. In the meantime, if anyone is in the living room, they'll just jump up a mile when this thing comes on. It's so loud and annoying. I'm getting antsy about it. I've had to put up with it for 2 or 3 days now.

4 years ago

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Verified Customer

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Elizabeth Christensen Aiken, SC

I live alone and I have life station for about 3 or 4 years now. I looked at the services that they offered and it all came down to 3 different ones. I chose LifeStation because they were one of the best. I've never had to use it in an emergency, I just wear the device around my neck. I've called weekly or monthly to check in and make sure that I works though. They've been very prompt in answering my calls and I think they do a good job. It's a good company, I'm perfectly happy with what they do for me.

4 years ago

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Dolores Fallon Alexandria, VA

I inquired at a few different places and ended up settling on this one. I have not had to use it in an emergency, but whenever I contact them for any reason, they have been helpful. I'm hoping they'll be available for an emergency as much as they've been available for anything else I've needed. I do think they're rather expensive, but compared with other services they're pretty much on course with the price. They've been satisfactory.

4 years ago

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Verified Customer

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Barbara Keene Apple Valley, CA

I looked around and ended up calling a friend of mine who had worked for a life alert system. They helped me look and found you guys. That's why I ended up signing up for it. They've always been nice and friendly with me, and to use the button I just have to push it. It's so easy to do. I do have to call in to test the device, though sometimes I forget to do that. It'd be nice if they could do that themselves, but that's it.

4 years ago

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Verified Customer

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Judy Nixon Baileys Harbor, WI

I just decided to get it. One of the things I remember liking was the fact that they had a cellphone application that I could use, especially since I don't have a house phone. I've had to call them twice and it has been a good experience so far. They know me and follow up with me and my information. They even know my dog's name. The device always works.

4 years ago

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Verified Customer

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Beatriz Gomez Fresno, CA

I got it for my wife since she's disabled, just in case she falls or something. I think in all the time we've had it, she has only called them once. They called back and asked if she was alright and that was it, it's good. Once in a while they would also call us to ask us about the service and make sure we're all ok. I think the price was good too.

4 years ago

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Verified Customer

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Shirley Moore Philadelphia, PA

I saw it on advertisements and things like that so I just got it. Customer service is good, they get a hold of me if there's any kind of emergency with my mom, which is a big plus for me. They always call me first instead of just getting the fire department and thirty ambulances. That just helps a lot, especially since sometimes she accidentally presses the button or something of the sort. Everyone there seems to be really nice and understanding.

4 years ago

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Mike Burke Escondido, CA

I found them on the internet by luck and decided to call them. They took care of it from there. They've done a good job so far for me. I've had to press the button 3 or 5 times already and it works perfectly. I believe we've inadvertently poked the button a couple of times and we've been treated kindly. I would apologize but they'd tell me not to worry about it, that I should just use it if I needed to.

4 years ago

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Verified Customer

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P.H. or Anonymous Charlotte, MI

I've tried 3 or 4 different buttons so far and I like this one best. I like the size and that it's not all over the place. It's small and discrete. They're always there when I call them. I haven't really used them except for one or two times when I had an emergency. They were right there when I needed them. I've also accidentally hit the button and set the alarm off, but they've been very helpful when that happens and resetting it for me. They're just excellent.

4 years ago

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William Mehrens Happy Valley, OR

It was a special offer through Kaiser, so I decided to get it. They've always been responsive, helpful, and polite. It all seems to work fine. We haven't had to use the button for an emergency, but with all the tests and stuff that you have to do, it just seems to work. Customer service is also very attentive and makes sure that you do the testing.

4 years ago

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Coletta Caves North Highlands, CA

I think I got it because I received some kind of notice from Kaiser about it. They've sent people out here really soon when I needed them. I just had to call once and they were here. I'm happy with them. I would like to get a statement sent more often so I can see the costs. I get my bill every three months or so, so sometimes I forget about that. It'd be nice to get a statement more often. Other than that, I'm fine with it.

4 years ago

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Verified Customer

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Gwen Mclean Lady Lake, FL

We looked at a bunch of different ones and they were the best. Their ability to respond and the cost were what convinced us. I have the base unit in a den. Even when my wife is on the other side of the house in the bedroom she can still talk to them from there. It's all pretty good. We check it once every month or so and they're always there. They have answered quickly and we've never had any problems. We just go through the process. It has been good for months and we know that it works.

4 years ago

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Verified Customer

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Theresia Tubbs Jerome, ID

At the time I needed to get a life alert so I researched a bit on the internet and I liked it. I haven't had any problems at all with customer support or the device. The only thing is that I'd like them not to call my first responders whenever I do a monthly check. They've done that a couple of times and I don't want them to do that unless it's actually necessary. I'm past 90 years old and everybody just gets upset when they get a call like that. In general though, I've had a positive experience. I'm completely satisfied with it.

4 years ago

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Verified Customer

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E.B. Sacramento, CA

Kaiser recommended it to me, so I got it. They've always been available for me. I call in every month just to make sure that everything is functioning properly and they've always responded. It doesn't matter if it's an actual emergency, an accident, or a test, they're always there quickly. The service is a few dollars more expensive than others, but it's still worth it. I've already recommended it.

4 years ago

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Thomas Walter Lake Worth, FL

I'm home by myself and since my wife has dementia she can't really dial 911 if something happened to me. I had no other resource for that, so when somebody called me and gave me a good deal for the service, I signed up with them. I have one mounted right beside my bed and one mounted low near the floor by the toilet. That way, if I pass out, I have one that I can wear around my neck and have another somewhere in the house. I've used it once and I feel secure with it, it makes me feel better. It gives me a lot of security. I also test it once a month or so just to make sure that they answer it. I have been offered similar programs that are cheaper, but for the time being I'm going to stick with them.

4 years ago

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Verified Customer

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Kathryn Kreitlow Westminster, CO

I got it because they work with my health insurance and it was also recommended by Kaiser Permanente. Since my doctors and the people that give me health care were all with them, it would be best to go with them. I have not needed to call them yet, but I also haven't had any problems. Price-wise it's very reasonable. I had a different one before that was costing me fifty something. This is only twenty one so it's way more reasonable, especially since it gives me the same service. I think it's excellent.

4 years ago