LifeStation
check_circle VerifiedSince 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.
Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.
The Good
- Low Price and No Long-Term Contracts
- Multiple Plan Options
- System and Warranty
- Fastest Response time in the Industry
- Complimentary Alert Messaging
- 30-Day Money-Back Guarantee
- Five-Day Battery for Mobile System
- Waterproof Alert Button
- "Find My Loved One" Feature
- Free Spousal Alert Monitoring
- LifeStation Reviews
- 1,000-Foot Range from Base Station
Low Price and No Long-Term Contracts
LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.
Multiple Plan Options
LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:
In-Home Landline — $19.95 per Month
This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency.
- Shower-safe buttons wearable as a pendant or on the wrist
- Sensitive whole-house 2-way speakerphone
- Optional fall detection pendant available
- Plug compatible with landline phone jack or modem - optional Cellular System available
In-Home Cellular — $26.95 per Month
This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home.
- 2-Way voice pendant
- Shower-safe pendant up to 600-foot range (2 football fields)
- Easy setup - connect to phone line and power within minutes
- No activation or setup fees
Mobile LTE — $34.95 per Month
This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.
LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country
- Fastest, most reliable nationwide LTE Network
- Most accurate location services, utilizing GPS and Wi-Fi
- Fully waterproof — take it in the shower or bath with no worries
- Longest battery life — up to five days without needing a charge
System and Warranty
LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.
The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.
Fastest Response Time in the Industry
LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.
Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.
The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center.
Complimentary Alert Messaging
A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.
30-Day Money-Back Guarantee
LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.
Five-Day Battery for Mobile System
LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket.
In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge.
Waterproof Alert Button
All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances.
"Find My Loved One" Feature
For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.
Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time.
Free Spousal Alert Monitoring
If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month.
LifeStation Reviews
LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.
1,000-Foot Range from Base Station
LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency.
The Bad
- Additional Fees
Additional Fees
One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers.
The Bottom Line
LifeStation offers both standard benefits as well as modern technological features like mobile GPS tracking technology and audible notifications, letting users know the battery needs to be recharged. LifeStation's pricing is on par with the lower to middle range of industry standards with a price-lock guarantee of one monthly rate and a 30-day money-back guarantee.
LifeStation's greatest strength lies in the industry certifications it holds, such as UL approval and TMA certified instructors to provide peace of mind. The major selling points are LifeStation's state of the art monitoring center, the automatic alerts for caregivers, and LifeStation Fall Detection. The medical alert service is known for its quality medical alert systems with high-end equipment, exceptional customer service, and affordable pricing, including a low-priced monthly fee, no activation fee, no equipment fee, and no contract length.
If you're interested in learning more about the medical alert provider, read LifeStation reviews below to see what current and past customers have to say about the company, its customer service, its equipment, and more.
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User Reviews
Star Rating
2,425 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Leonard Mullett
They have answered in emergencies and very calm and and knowledgable.
Reply from LifeStation
Oct 14, 2019
Thank you for your review Leonard!
Verified Customer
Dna
Very polite and knowledgeable and courteous
Reply from LifeStation
Oct 14, 2019
Thank you very much DNA!
Verified Customer
Bruce Chaplin
Slow Response. Localized t house and surrounding yard.
Reply from LifeStation
Oct 14, 2019
Thank you for your feedback Bruce! If you believe something is wrong with your device that my be interfering with the response time please feel free to give our 24/7 customer service team a call.
Verified Customer
E. Kelly
I used them with my mother for over five years and they were great. So when I had to get my dad one they were the company I called. They have responded every time excellently. Highly recommend them
Reply from LifeStation
Oct 14, 2019
Thank you for taking the time to write a review E.Kelly!
Verified Customer
Cheryl Bolton
Great customer service, caring staff, dependability
Reply from LifeStation
Oct 14, 2019
Thank you Cheryl!
Verified Customer
Marie
Most times they respond quickly. Customer service had me waiting over 20 minutes.
Reply from LifeStation
Oct 14, 2019
Thank you for your feedback Marie! We are working on making the customer service wait times more reasonable for our users.
Verified Customer
Evelyn Blair
Timely response. Polite, show concern for customer.
Reply from LifeStation
Oct 14, 2019
Thanks for the review Evelyn!
Verified Customer
Patricia martinez
Always answer and take initiative A few times have been because when I was reaching into the washer the alert was sent because I leaned on it. When I called to cancel it was averted
Reply from LifeStation
Oct 14, 2019
Thank you for your review Patricia!
Verified Customer
Louise
They very quick answering but would love for them to have greater range.
Reply from LifeStation
Oct 14, 2019
Thank you for your feedback Louise!
Verified Customer
Sharon
I would give the service 5 stars but the quality of the speaker on the system leaves a bit to be desired.
Reply from LifeStation
Oct 14, 2019
Thank you for your feedback Sharon! We are continuously updating our technology with the latest innovations and will continue to improve the speaker system on the device.
Verified Customer
Russ Jernigan.
I have always had a quick response even If I hit the Emergency button by mistake.
Reply from LifeStation
Oct 14, 2019
Thank you Russ!
Verified Customer
Nancy Plemmons
Price. Overuse protection. Strong signal in spite of trees.
Reply from LifeStation
Oct 14, 2019
Thanks for the review Nancy!
Verified Customer
Patrice
Great coustomer service and quick responce time.
Reply from LifeStation
Oct 14, 2019
Thanks Patrice!
Verified Customer
Janice Z.
The response time is excellent. I especially like the fact that they talk directly to you asking if I need help.
Reply from LifeStation
Oct 14, 2019
Thank you Janice!
Verified Customer
John
Always courteous and quick to respond when I do monthly testing.
Reply from LifeStation
Oct 14, 2019
Thank you for the review John!
Lewis O.Metts
I live alone, the GPS system what I needed to insure that I would be found in case of a fall. A great system , a great customers service, helpful if ever need it.
Reply from LifeStation
Sep 24, 2019
Thank you for taking the time to write a review Lewis!
Marilyn Pereda
I’m so gIad to have this opportunity to tell my story about my Lifestation. On the 13th of September I went out to my backyard and while out there my knee buckled and I fell and broke my ankle in several places. I guess I might have been out there for a long time if not for my Lifestation. It was literally a lifesaver and I was able to call EMS and get help very quickly. Like everyone else I never thought this would happen to me, but it has and I’m laid up in the hospital and will transfer to a rehabilitation facility tomorrow for a long stay while I try to recuperate and get stronger. Thank you Lifestation, for your wonderful service at a reasonable price and great customer service. I would recommend you to anyone.
Reply from LifeStation
Sep 20, 2019
We are so sorry to hear about your fall Marilyn, and hope you will feel better soon. One of the biggest fears of falls is wondering how long you could be on the ground before someone finds you, so i am so glad that we were able to help send emergency services to you. Thank you for taking the time to write a review, and thank you for choosing LifeStation!
V Brown
Sales and customer service personnel were extremely knowledgeable and patient. They were able to verify that the LifeStation Medical Alert device had all the features we wanted (easy to set up and use, fall detection, water proof, GPS locator, single device with base station (not multiple devices, no additional charge if accidently activated, no contract, reasonable monthly cost), The alert responders have been very kind, supportive, and very quick to respond. We got EXACTLY what was advertised and everything we wanted. Thank you so much! I can sleep at night knowing my Mother and I have this additional safety support and she can continue to live alone in her own home.
Reply from LifeStation
Sep 19, 2019
Thank you for taking the time to write a review V!
Cynthia for Bertha
My mom has fall protection. It's quite sensitive so I'm confidant if she falls it will be detected.
Reply from LifeStation
Sep 18, 2019
Thank you for taking the time to write a review Cynthia!
Richard Kelly
I received numerous texts, phone call and the machine itself advising of a low battery. Spoke with customer service and tests indicated it was my wife's button and that a replacement would be sent. When the replacement did not arrive I called and the Rep. said a replacement had not been ordered. He said he would order one right away, I checked shipping method and gave my PO Box for USPS. Again the replacement did not arrive in a reasonable time. On this, my third call the Rep checked the tracking and advised it would be delivered the next day, Saturday. I checked on Monday, still no replacement. My fourth call Rep told me the replacement was returned, "unable to deliver"! It had been sent to my street address with no mailbox instead of my PO Box. Again I was assured that a replacement would be sent immediately!! When it did not show up in a reasonable time I made call #5 and demanded to speak with a Supervisor, I might just as well asked to speak to JC himself, the best I could expect was a call within 48 hours. My wife was just home from 2 months in hospital and rehab, she has a severe mobility problem; we live 4 miles out of town, nearest neighbor is 1/4 mile away. Life Station is her only lifeline when I have to shop. I expected much better service than this and seriously considering changing service providers! You have a serious problem in your Customer Service Department.
Reply from LifeStation
Sep 19, 2019
Thank you, Richard for your feedback. We are glad we were able to speak with you and confirm receipt of your new equipment. Feel free to contact our 24/7 customer service line at 800.998.2400.
Alvina
Quick responses. Delivers service as stated.
Reply from LifeStation
Sep 13, 2019
Thank you Alvina!
Vickie Hunt
I love your service you are fast to answer do not have to wait at all your people answer when the button push l feel safe when l have l necklaces on everywhere l go because l can count on your service thank-you much for you the good service.
Reply from LifeStation
Sep 13, 2019
Thank you for taking the time to write a review Vickie!
Jane
It is easy to get and use haven’t had to use it yet but it’s there if I need it
Reply from LifeStation
Sep 13, 2019
Thank you for the review Jane!
STEVE CITRON
excellent, it is doing exactly what was described by the sales associate. it was used already and proved to be reliable.
Reply from LifeStation
Sep 13, 2019
Thanks Steve!
Theresa S
When checking for another system for our mother life span was very informative and helpful. Called immediatly when it alarmed by accident which is reassuring. Also, took time to answer my questions when my mom thought there was a problem with the alert system.
Reply from LifeStation
Sep 13, 2019
Thank you for taking the time to write a review Theresa!
Buck
I have returned all of the equipment to you because of poor customer service. Even though I have returned it you still continue to charge me. You charged my credit card before I had even had a chance to set it up. Plus after getting three different units and two didn't work, I decided not to use you.
Lucille Adler
I accidentally bumped the pendant and a voice came on asking if I was OK. Polite, and good service. I feel confident with Life Station.
Reply from LifeStation
Sep 13, 2019
Thank you for your review Lucille!
Beverly Boromisa
LifeStation is a very well-managed & affordable life alert for seniors. You have all you need with the pendant & charger. The customer service people are excellent & friendly. I feel very secure having my alert with LifeStation. Beverly
Reply from LifeStation
Aug 28, 2019
Thank you for taking the time to write a review Beverly!
Jen Williams
My mother has had the Life Station unit for several years and it has worked very well. When I called to add the “key lock” unit today, the representative automatically put me on the $3/month service charge. He didn’t mention the other option of buying the key lock unit for $40. A few weeks ago when I called in to ask about the key lock unit, the representative told me of the two options. So I felt as though the representative I talked to today who wanted to charge me the $3 monthly service fee without offering me to buy the unit for $40 was DECEPTIVE! If I hadn’t talked to another representative last week, I wouldn’t have known about both options. Honesty should always be the best policy!
Reply from LifeStation
Sep 12, 2019
Thank you for your feedback Jen. Selling the lock box was a policy that we has discontinued several years ago, so it seems that the agent who told of the second option was confused and had forgotten the change in policy. Currently the lock box is only available at the current cost of $3 per month. We are sorry for any inconvenience this may have caused.
mary cazzola
I just received the new station. I have to get my daughter to come after work to set it up. So, I really can't tell you anything about the station. The other one that was sent had a problem with it and a new one was sent. It arrived very promptly. I will be glad to answer your questions when it is set up. Thanks Terri
Reply from LifeStation
Sep 12, 2019
Thank you Mary!
James E Brill
I have only used it for the test call yet. I was rather disappointed with the amount of time it took for them to answer after I pushed the button. Then they put me on hold for about 15 sec. before they asked f I was okay. I feel, had this been an emergency, the needed help would possibly not have been in a needed timely manner
Reply from LifeStation
Sep 12, 2019
Thank you James for taking the time to speak to us regarding your issues with your test. I am glad that we were able to address all of your concerns.
William McGowan
I liked the product and told the person I wanted to purchase the unit. I needed to decide if I wanted the GPS option and they would call me back to verify. After that call, I received additional calls but when I told them I had already talked to a representative, they didn't want to talk further. They never did follow up.
Alan Sarbin
Initial impression: LifeStation Medical Alert System has the features I want. My experience with LifeStation is at this time limited to one person, who was very helpful in explaining the LifeStation MAS functionality.
Reply from LifeStation
Aug 30, 2019
Thank you for the review Alan!
Harry Sprunk
cost to much for people on SSI if the cost was made for people that need it that might help
Eric Beeby
Excellent. First class service, easy to deal with.
Reply from LifeStation
Aug 30, 2019
Thank you Eric!
Sharon Clarke
This care is new to me. I have learned to be careful not to bump the unit. Twice, I have done that! The people answering the bump are polite and seem to care about my condition. I feel more secure since I have purchased the program. I thank them all for being alert to the signals I am unwittingly sending. I am alone on this earth and might get a call from a son every two weeks. So I need to be monitored for my own welfare. Thank you, Sharon Clarke
Reply from LifeStation
Aug 30, 2019
Thank you for taking the time to write a review Sharon! If you are ever concerned about bumping the unit and causing an activation we could always adjust the fall detection on your account. Please give us a call if you are ever interested.
Bessie
The battery life is bad. I can’t wear it but maybe 15 hours before it needs to be charged again. I will most likely be looking for something else. The response time is excellent I just wish the battery life was longer or at least could be charging a second one.
Reply from LifeStation
Aug 28, 2019
Thank you for taking the time to write a review Bessie! The best thing to do is to call our customer service team at 800-998-2400 so they can work with you in order to determine if something is wrong with your device. If we do find that you have a battery issue, we will replace the device at no cost to you to ensure that you are properly protected.
Ann Niece
So far so Good! They answer quickly when button is mashed.
Reply from LifeStation
Aug 28, 2019
Thank you for the review Ann!
Don Belford
In the 2 months or so that I've had it I've been so satisfied. Check it first of the month and very accurate in pinning my location.
Reply from LifeStation
Aug 28, 2019
Thank you Don!
Michael
his Company is just one of the many companies you have to choose from when you find yourself or a loved one in need of their services. LifeStatiin should be YOUR ONLY CHOICE when you find yourself or a loved one in need. Not just because they are much lower than the Televsion Ads you see for their competitor, but because they are the very best! From your very first contact they are compassionate and caring. Their pricing is straight forward with Zero hidden fees. We "test" the unit every month and they answer immediately with your name and ask the appropriate questions. Peace of mind for a loved one is Priceless and they afford you that luxury!
Reply from LifeStation
Aug 28, 2019
Thank you for taking the time to write a review Michael!
Marianne
I have the wristband version. Can keep it on, even in the shower.
Reply from LifeStation
Aug 28, 2019
Thank you for the review Marianne!
Michele
It was easy to set up and and so far no reason to have an issue! Safety is my priority for my friend who is using this as my gift!
Reply from LifeStation
Aug 28, 2019
Thank you for the review Michele!
muriel daniels
IDO NOT LIKE IT IT COMES ONBYE IT SELF ! NWHEN I AM EATING IT GETS IN MY FOOD
Christopher Pantoja
good discusion with service rep-reason i choose service
Reply from LifeStation
Aug 26, 2019
Thank you for the review Christopher!
Linda
Allows the family peace of mind that my Mom has someone who can reach her in the case of an emergency.
Reply from LifeStation
Aug 22, 2019
Thank you for taking the time to write a review Linda!
Nonna
I’m disappointed in the fact that my loved one cannot be tracked down by her location.
Nora perez
Very please at this point . Very easy to use and maintain
Reply from LifeStation
Aug 21, 2019
Thank you for the review Nora!
Laarry Hitesman
Very pleased everyone is helpful, Thanks for letting me be confident when I am not at home. Thank you Larry Hitesman
Reply from LifeStation
Aug 16, 2019
Thank you for the review Larry!
KAREN BURROWS
We have tested the equipment and it worked fine, but the user hasn't experienced a fall or other emergency, so thankfully we haven't had to use it yet. In ordering the equipment, I was disappointed. The web site was difficult to use, and I couldn't tell what I was ordering, so I had to call customer service to place the order and make sure I was getting the system I wanted. Then I didn't get really good information, either. When we received the shipment, it included a key box which we didn't need and hadn't requested, but we were charged for, even though when I called about it I was told it was part of a package deal. We returned it immediately, as we didn't need it and didn't ask for it. I had also asked for two additional call buttons and was told while placing my order that we would receive them. When we didn't receive them, I called customer service and was told they are not available on the GPS unit that we had ordered. I hadn't been told this when I placed the order.
Reply from LifeStation
Aug 21, 2019
Thank you for your feedback Karen. We are glad that we were able to speak to you and address all of the concerns that you had. Thank you again for being a member of the LifeStation Family!
Larry Groff
We are on our third unit this year. The unit used for traveling would not pick up signal at the house. First unit failed. Talking to a Rep when I was looking for the best unit I was told my aging relative would be billed since he did not have credit cards. However, they needed a card to start service which I supplied. Since then they refused to send a bill and continue to bill my card. Other than that service is good.
Reply from LifeStation
Aug 20, 2019
Thank you Larry, for your feedback. Thank you for taking the time to speak to us regarding your issues with billing.