Suddenlink

Suddenlink have been great. My experience with them was my internet service had stopped working so I called suddenlink and talked to someone about the problem. They told me what to do at home with my box after discovering it was nothing wrong on their end. I did what they told me on my box at home and the problem was fixed. The representative was friendly and knowledgeable about the problem and it was not a long wait to get someone on the phone. I don't see where they need to improve because I had an awesome experience with the representative. I would recommend suddenlink to whoever can receive them in their city.

First year of 400mbps Internet only (unlimited data) at the promo price of $49. It worked flawless and speeds were right under 400mbps. After the first year speeds dropped to around 300 give or take, depending on the time of day. I was ok with that and the $20 increase for service. For the next year or so I had no problem, until I started loosing connections, speeds were way down to 10 mbps or less and my modem was constantly rebooting.. I needed to get tough as I called support and scheduled technicians one after another. The problem was that nobody wanted to do any actual work to fix the problem which the techs and myself agreed that the Tap at my termination box needed replacing. I had a total of 8 techs out in 6 months. I ended up filing a report with the FCC, the BBB, and ended up contacting the Altice Corporate office on the east coast. I logged every conversation, and every email and kept good notes. So there would be no confusion or question later. I finally had enough of their bs and another $30 increase for services that were in dispte and not receiving. I filed a complaint through the Atorney Generals office in AZ. This must have stirred the hornets nest as corporate passed the message down to the incompetant techs at Suddenlink to fix the problem corectly. Sure enough the faulty Tap was finally replaced as suggested, and I became a believer again. I would suggest this path to all who have issues with your ISP. Don't let them treat you wrong, know that you have rights and channels that you can take. Don't hesitate to write to the CEO of your cable company, and make sure to keep track of all conversations, emails, phone calls, service calls, dates and times. Good luck, it takes alot of patience and determination.

I have had sudden link about 6 months. I bought there gig internet service. I bought the router from them. They sent out over a month 4 different tech... each had a different story. My townhouse is prewired for Suddenlink. I was doing fine after the 1st month and they finally got it running... but the connection was up and down for the 1st month. After it stabilized it was good (3 months) now I'm having issues with my tv buffering and speeds going from 5 to 16 on the upload side. This has caused my computer to crash (one of many)causing os's to become corrupted , phones to drop connections and tvs to freeze, firestick to have issues etc.. They will not give me access to my router settings... there app will come up on site but never populates with the info. I spent over 8 hrs trying to see what my ubee router was doing with tech support, They want to charge me 20 bucks to talk to there 2nd level tech just to get my info on a router they say I own. I'm pissed because I'm locked out of my own router, there app doesn't work and now they want to charge me to access it from the back end. I never was given the password or access to the router. I only found out about the link on there site when I started having issues. I had the tech try to access it and they got what I got a page with no router info shown. They told me they were having issues on their network and try back later. Well its 10 days later and still the same issue.

My internet speeds have varied from 108 MB Down to 3 MB Down and speeds in between for a long time. Technicians have had no luck helping get consistent speeds. I spent 30+ minutes on the phone on Feb. 25th, trying to cancel / terminate my internet account, but had no luck. Spoke to Yusef from their Retention Department and when he couldn't talk me into changing my mind and keeping Suddenlink service, connected me to his supervisor, Edgar, who wouldn't stop talking, offering me everything to keep me. I told him I'd like to cancel my service and end the phone call cordially, but if he didn't stop talking, I'd hang up on him. He didn't stop talking, so I said, "Edgar, Adios" and hung up. There is nowhere I can find on the suddenlink.com page, under my account, that offers me an opportunity to cancel online. I just looked at that page again and see that Edgar scheduled a technician to be at my house tomorrow, which I didn't ask for or authorize. If I'm there when someone from Suddenlink shows up, I'll tell him he was not requested and send him on his way...Stay away from Suddenlink. By the way, there is always a line out the door to get into their local office and I can't believe they're all there to sign up for new service... Stay away from Suddenlink. There are better and cheaper alternatives and other customer service departments cannot be as bad as Suddenlinks...

Suddenlink is the only cable service in my town, so you are a captive subscriber. The service is generally good. I have issues with the recent price increases, three within a three month period, with no noticeable change in quality of picture. They also tend to reward new subscriber rather than real loyal subscribers.

Back when they were Northalnd they were only fair, then Suddenlink took over and it got better, then it became horrible. We loose internet, phone, and TV all the time. The price was fair, then it went up by about 25%. They called and asked if i wanted to increase the speed, for a price of cours. I told them their service isn't worth what i'm paying for. When we need te services the most, during storms, it always goes out.

On Sept 4 2019 I set up an appointment for installing Internet in my new home on Sept 16. The appointment window was between 1-5 pm. On Sept 15th I received the auto confirm message stating that the tech would be there between 1-5 pm on the 16th. At 5:15 pm on I had yet to see tech. I called the Call Center and when I confirmed my phone number I heard "I see you are scheduled for service on Wednesday, Sept 18th between 8-11 am." My appointment had been changed without my approval or even notifying me. I went through the steps to speak to a person. One hour later I was still waiting and being told that I was a valuable customer and they appreciated my patience. I hung up and went to the website to see if I could connect via Chat. I waited 20 minutes and gave up. The next morning (7:45 am) I called the Call Center again. After a 15 minute wait I spoke with a Rep. I explained the situation and how my tech never showed. She told me I was wrong and that the appointment was always for the 18th between 8-11 am. I played the voicemail message which clearly stated the 16th between 1-5 pm. She said it didn't matter what the voicemail said as there was no indication that my appointment had been altered in the system. I asked to speak to a Supervisor. After being on hold for about 2 minutes she informed me that the Supervisor was assisting another person but that they had my phone number and the Supervisor would call me right back. It is currently 10:34 am on the 18th of Sept and I am still waiting for the return call from a Supervisor. But the story doesn't end here. I went to the local Tyler office and speak to a person. The office is very small and the Customer Service Reps were few while the line was long (it went outside the door). I eventually reached the front of the line and spoke with a Rep. I played the tape and explained the situation. She informed me that there was a system issue and that might have caused the scheduling problem. She told me that she could give me a router and I could hook it in myself as the house was already wired for internet. I accepted this solution but said I still wanted the tech to come out and that I still wanted to have someone explain all the service failures to me since I had set the appointment up 2 weeks in advance. She said there was no need for the service tech and she was cancelling the appointment. I got home and turned on the router and NO internet connection. I went back down to the office and the line was outside the building and down the sidewalk. I walked in and spoke to a greeter at the front door, explained that I wanted to make sure my appointment was reinstated as I did not want it cancelled to begin with and I still had no internet connection. A Customer Service Rep sitting at a desk heard me and very rudely stated that it did matter that my appointment had been cancelled against my wishes I had to wait in line like everyone else. She was rude enough that others in line started making comments to her. Eventually I reached the front of the line again and had the same lady I had dealt with earlier. She informed me that due to the system issue the home office was not recognizing the router she had given me and that others were also experiencing this issue. There was nothing a tech could do and that the issue had been escalated up the chain. She said she would call me when she had a resolution. I called the Call Center again and spoke to another Rep. Again I explained the growing issues list. She also stated there was a system issue but that she would make some inquiries and call me back. Still waiting for this call back as well. At 6 pm the local Rep called and said the issue was not yet resolved but should be resolved today (the 18th). She said she would keep me informed. I told her I still wanted someone to help me understand everything that had happened, including the lack of return calls from the Supervisor and the inability to reach anyone on Monday (phone or chat). At 6:30 pm I received a call from the automated service stating my tech was STILL schedule to be out on the 18th but the time was now between 10 am and 9 pm. I tried the chat again this morning and waited all during the writing of this review and no one came on. If I had another option for where I live I would be walking away from from Suddenlink. AT&T does serve part of Tyler but not were I live. I could go to Hughes Net but I do not want a satellite service (I had one in Iowa and it was very fickle). So setting up the appointment 2 weeks in advance was meaningless as they changed my appointment without contacting me about the change, after confirming the appointment the day before and they repeatedly have failed to return calls.

At least 3 times a day it drops. Nothing worse than when you're watching a game & you get 'Connection lost , etc.' I live in a small town with very few choices & this was the best we could get AND IT ONLY WORKS 60% OF THE TIME! The extender to get internet at the other end of the house is a joke & can't even keep a connection Thank goodness I can do Hotspot with my phone. Terrible company but Windstream is worse. Until a decent internet provider comes to our area we get basicly dial up (which would probably work better)

If I could give Suddenlink NO STARS I would. Or even negative stars. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. Unacceptable. (Note: they are changing to Optimum so avoid them too! Probably to get away from the name Suddenlink that's associated with SO MANY unhappy customers and bad reviews). Their service is TERRIBLE. I have not had internet now for 2 days. I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours. ?!?!?!?! One to two DAYS? For them to repair/resolve their own internet issue? Like most people I work from home and this is completely unacceptable. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Their service is a joke.

I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. So on July 5th that's what we did and there was no internet provided. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. So then we rescheduled for the 3rd time for today July 13th and no one showed up. Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. Extremely upset with this company and technicians. Been told that the 16th they will come to complete the job...we'll see

Subscribed to 1 gig internet. The fastest hardwired speed i get averages 300 mbs. I experience multiple outages and extremely slow speeds, 60 to 70 mbs, daily. They also suffer network outages that last hours. The last one was about 8 hours. When I signed up, they promised a $300 gift card. The first month, they billed the wrong address and didn't credit my account which was set up for auto pay. They charged me a late fee and refused to issue the promised card, even though it was their fault. To summarize, I would'nt recommend trusting them to provide the promised services, and definitely do not trust them to supply promised rewards and incentives. The whole program is a lie and designed to fail. IMO. So, if you depend on consistent, trustworthy service, look elsewhere. I'm switching to Consolidated. Fully fiber optic network with unlimited bandwidth, for a cheaper price.

Got service on May 21, 2022. They said the cable running across my front yard and driveway. Would be buried in 5 to 7 business days. Their bury team marked it as complete but never showed up. Now they are telling me that since I called on June 8th. That it would be an additional 10 to 14 days from that time. My cars are driving over the cable. My HOA is complaining about the cable( yes they suck too). Spoke to a supervisor and he said well it will get done when it gets done. Horrible company!! Horrible CS!! DO NOT USE THEM!! GO WITH ANYONE ELSE!! The cable software is not a good interface either.

It's too bad that Charter Communications had to sell to suddenlink. I have changed their name to sudden-junk because Altice services have never worked properly for me the entire time that they have taken over ownership. Every time I've had an issue I've had to wait on the phone at least 2 hours then to have them hang up so I have to call them back or tell me that it's my old modem giving all the problems.. So I then went out and purchased a new modem and router - the ones that they recommend on their website and I ran into the exact same issues of my Internet cutting out during my 8 hour work day at least 4 times but mostly 7 times A-day. They actually have ridiculous Internet speeds too when you are connected using the 100 mag you'll get about 10 to 20 most of the time unless you're doing a speed test which will show you that it will hit a 100 but it won't stay. Also the Cable TV kept pausing and having trouble but they checked the line and said everything was good and wanted to charge me and I said don't you dare! My neighbor switched to CAS cable and I finally decided to move over to them and I have never been happier as I have not been down once since I converted over and our cable TV works beautifully... We're also paying over $40 less per month and getting a 100 Meg faster speeds that are actual 200 Meg.. Run from optimum/altice/sudden junk and save yourself the frustration of not being able to call anybody for customer service or getting any real help.. Bottom line is they are the worst of anything I've ever had because even my old DSL did better than these guys have lately.. If I could give half a star I would!!

Suddenlink is the worst internet provider I have ever had the displeasure of being forced to subscribe from. If they did not have a literal monopoly on my area, so that I have NO other alternatives, I would have disconnected their services. If you ever have any other options, do NOT get internet from Suddenlink. They had the wrong apartment number for my service, and I called them SIX TIMES to correct the address. Each time they told me the address had been corrected in their system--a blatant lie. I warned them that as soon as someone moved into the vacant apartment we were not in, they would have an issue when that person tried to connect their service. I was completely right. I woke up to to calls from Suddenlink that there was an issue with service at "my" address. After spending a lot of time on the phone with them, again, I have MAYBE gotten my service switched to the correct address, but they are forcing me to wait for a technician to come out since my service was "disconnected." You know, at the place I NEVER LIVED. They have been nothing but incompetent and deceitful. It was also impossible for me to see what service package we had from their awful website when I was trying to set up my "new" service AT THE ADDRESS I HAVE LIVED AT FOR A MONTH AND HAVE SERVICE AT. Currently, I cannot even access my online account for the correct address and set up bill pay or anything. It is STILL the wrong address. In short, Suddenlink is incompetent, lying, never actually addresses their issues, has infrastructure that makes correcting or changing anything on your account a complete nightmare, and overall is a TERRIBLE internet service provider.

My bill has never never had overages even when we had four other people in our home for 6 months .. we are struggling like so many are . My bill went up 300 dollars this month..are you fricking kidding me ,and calling them just adds insult to injury which leaves me in tears or a raging nut job..and honestly get no where, now I get why our area has social media pages that are growing constantly and the community has come together to fight for a new provider in area and achieved it,regular customers that went out and meet with companies about providing in this area..I get it now,..but it's not over for me because one thing that I have zero tolerance for as I age is getting someone steal or take from my family,if I ever find myself on Capitol hill in a picket line that's the one I'll spend my last breath on..done and makes no difference if it's 5 bucks or five thousand, ..it's not yours and I want it back. My bank did a 3 way way call with me recently with a company that charged me but never provided a service and tried to pass me off to another company that they used to contract service..no ,hell no you hired them not me,you call them..you took the money and made the promise so no that's on you,..point was I told the man from bank as call was going thru that he might regret doing this with me that I've got I quit and no is not the answer I'm willing to take, I'll stay on for days if need be,you might wanna get out while the getting good....that was over 45bucks lol,

How has Suddenlink not been shut down for such despicable business practices? I've been a customer for many years and it seems like the higher their prices get, the lower there quality goes. I have 50Mb connection which has increased in price a little bit at a time. Ok, I can understand that. Prices go up. But then a few months ago, the price jumped up through the roof. It turned out, everyone in my county received a huge increase and people were furious. My county and city supervisors, as well as a couple of adjacent municipalities, are actually starting their own investigations into Suddenlink because of citizens outcries. Not only have prices gone out of control, but they have little to no customer service. Good luck if you need a technician to come out. And if they do finally get there, you better hope they fix the problem the first time. So, on with my story. I called SatanLink to ask why my cost went up so much. They just told me it was a regular increase. So I asked to speak to someone in their customer retention department. When I reached that department, I asked them to consider how long I had been a customer and to work with me on pricing. I even pointed out that it seemed a bit unfair that my price goes up so much when a new customer can get a really good price for a better service package. I understand that they offer these as promotions and I wasn't even asking for the promo price. All I asked for was my regular rate to go back. They finally agreed to that. I still paid the inflated price for 2 months but I let that go. Now the real fun begins. My 50mb connection has a 250gb data cap each month. That's fine. I work over 60 hours a week and I'm not home much so I can live with that. My internet habits have not changed but, mysteriously, my data cap nearly doubled in March. With that, they charged me an extra $15 for every 50gb I went over for an added charge of $75. I looked at my data usage in their site and it was normal for the most part but there a few days that were heavier than others. It even showed one day that I supposedly used over 50gb. In a single day!? I don't think so. Then, I just found out today that I somehow went over the limit by a few Gb so I have a new charge on my next bill for an extra $15. That's interesting since I was out of town for 10 days. So, I call billing. I tell them what's going on and why it isn't physically possible for me to have gone over these limits. The agent does everything he can to find ways to blame me. I guess that's how they train them these days. I live alone and no one else has my passcodes. No one else was using my connection. The agent even said it could have been hackers in the neighborhood. I have a proximity limit on my router so unless someone was sitting on my property just outside my bedroom window, then that isn't possible either. I even checked my router logs and all devices are accounted for. Of course, the agent was happy to offer me an upgrade to a higher priced package with unlimited data so I could avoid these overages in the future. Of course. I finally got frustrated and hung up, waited a few minutes and called back. I asked to speak to a supervisor but I was told no supervisor was available. Really? A company that huge and no supervisor? The lady I spoke to was very nice and I explained everything to her and she agreed that I needed to escalate this. She said the best she could do is take my number and have a supervisor call me back. Oh, here we go. Has any supervisor called me back? I think we all know the answer to that. I find it very interesting that I'm having these overages all of a sudden after I managed to negotiate my rate. My internet habits have not changed in about 3 years since I've been working at this job. I work around 60 hours a week and I'm only home at night. I watch a little bit of TV and maybe a few YouTube videos but thats about it. I even have my AT&T hotspot that I use in the field. It gives me 100gb a month and I don't come anywhere near the cap. I'm actually using it right now to write this review. I literally use it more than my home internet. I would love to be able to just get rid of SatanLink and just use my hotspot but cellular data isn't always stable in my area and the speeds fluctuate a lot. There are no other providers in my area and SatanLink has a monopoly and they know it. They have no incentives to provide actual customer service.

Suddenlink came in and installed lines in our community we were excited to switch to a higher speed internet. They came in and had issues running their service to our home, after months of rescheduling and having different people come out and do nothing we had to move on and cancel. We never received equipment, or any type of service yet they want to bill us $300. Absolutely ridiculous, it has been 2 years!! every time they sell the debt to a new collection company, we have to call suddenlink on three-way with the collection company in line. Expect an entire day wasted because the wait time are over an hour and when you finally connect with someone they are not able to help. worst company, worst customer service, if you have options..... RUN! and do not look back. save yourself the headache and years of frustration.

I’ve been with Suddenlink for over 30 years. Each year is a little higher and a little worse. This year is by far the worst. My bill went up by 90.00 and they charged double for last month. All because my equipment was over 15 years old and wouldn’t work anymore. They brought new boxes and the tech couldn’t even hook them up. He was here about 3 hours and made 20 calls to his trainer. He said he had been there 3 weeks. Don’t expect to get help on the phone either. Most of their reps only speak basic English so they don’t know or care what you have to say to them. You never get to speak to one twice . If you get disconnected you have to start all over with the automated service and another rep. They will hang up if they don’t want to listen. But they don’t understand you anyway. I wish someone else would come in and offer service in my area. I would gladly switch. Bottom line you will regret getting Suddenlink . And get ready for a huge bill if you do. Worst company ever.

Suddenlink sucks. Why, they have worked on my service over and over and over. Keeps going out, for no reason, and now, outside my house, they have cut my cable to my home, so as to make others work better, but leave me with no service. This is second time in a year, they have done this. First time, they unplugged cable. Now, they have cut the cable. I am furious with Suddenlink. Would not recommend to my dog for service with Suddenlink.

I was having Internet connection issues. Tech came to my house & laid a temporary new line in my yard from the house to the street. Cable was to be buried. Service worked until Saturday afternoon when I came home to no internet There was a new line that had been buried in a small trench.. I called Suddenlink & they promptly lied by saying their techs don't work on Saturday although someone who doesn't work weekends had been here Saturday afternoon. The soonest I'd get help would be Wednesday. Their mistake - but the usual condescending "unfortunately we are unable" to send someone to fix it. I've had them 12 years. When it works it's great, but getting any issues resolved is like pulling teeth. It is MUCH WORSE since Altice took over. I have to tolerate it since they have a monopoly for my community. No regulations or competition means "lose lose" for the consumer. There is no other option so I just have to keep paying for lousy service that is out for days at a time.

Horrible customer service from the beginning. My install appointment was cancelled and I was never contacted so I waited for them for 4 hours before calling to find out my service request had been cancelled. I paid for the 1gb internet package and our speeds were never above 200mbps. Mostly they were below 50 mbps. Finally, when I cancelled to go with a local company they charged me $345 for unreturned equipment when I had the tracking number saying the equipment was returned and signed for. After I cancelled and was charged the equipment fee, I could not speak to a representative so I ended up just paying it and was never given a confirmation number that the outstanding balance was paid.

Worst company with which I've ever done business. The initial rep lied to me when I was setting up the account. The internet service goes down repeatedly. Their techs "no call, no show" time and again. They change a service appointment date & time on their end without notification to the customer and then attempt to use that as justification for why no one showed up on the agreed upon day & time. Their people are trained to apologize profusely while doing nothing to rectify their atrocious customer service. Were it not for the fact that I live in a rural community where internet via Suddenlink cable is the only option, I'd be gone. If you have any other option do NOT do business with Suddenlink. As bad as this review sounds, Suddenlink is worse. I'm just keeping it short.

I've been a Suddenlink customer for years. Since their acquisition the service has declined sharply. Many of their technicians are now contractors who don't care about quality. I average four service calls a year, usually no less than two to resolve a single issue. Suddenlink pricing has escalated dramatically in recent years. It seems that quality is less important than profitability. After declining an upgrade to 100 mbps service several times, I recently learned that Suddenlink upgraded the entire region (Northeast Texas) to no less than 100 and increased everyone's bill by $30.00 a month. So, now I get poor service at a higher price. Were that not enough, their billing and customer support teams are not customer focused in the least. I recently learned that after giving my internet router/modem back to them, they continued to bill rental fees for five more months. Save your money. Fortunately, Peoples and Frontier are expanding in North Texas and we'll have more choices soon. I'll move my business to any service provider who offers a high quality service at fair prices. It's good to have options.

Horrible! Unfortunately there are no other choices in my small rural town until Starlink reaches us, which is soon, thank goodness! Overpriced and SLOW. But best part is I have several properties on Air BnB, we sold our personal house and I called to turn off service to that house. I was very clear to ONLY turn off service to that ONE property. They of course cancelled all my accounts leaving my renters with no Wi-Fi. This happened outside of their “office hours” so I called first thing the next morning to only be told I have to wait 24 hrs to get service back. Twice I requested to speak to a supervisor and twice they said they would call back and nothing. I spent two hours on the phone with them and got nothing resolved and I’m now at 24hrs and still no service. I had to refund part of my renters stay. I will be closing all Suddenlink accounts as soon as new options are available.

Worst company by far i have ever dealt with. Made numerous promises and never followed thru due to their internet never working. Never received gift card as promised, always some excuse but i was on auto pay since inception. Quoted monthly prices then billed 15 to 20 dollars higher. Wont let you cancel, just keep passing you around and making offers they know they wont come thru with as long as they can just keep billing you. I have never felt so scammed in my life, let alone their product doesnt even work which several technicians told me our area has tons of issues. Took my time to write this so people researching know what they will deal with picking these people over other choices. Dont fall for their promises!!!

We have had suddenlink for about a year now and it’s been rough. When the internet is up and running it’s fast and great. Unfortunately that’s only about 6 to 9 days out of the month. The rest of the month is little to no service at all and my phone sounds like I hit the jackpot at the casino from all of the outage alerts they send me about my area. The one thing that I have payed attention to in detail is that since the day we got suddenlink is what I call their “scheme”. So out bill is due around the 18th of every month. Now from the 1st until the day we pay our bill the internet is good most days but every month, as soon as we pay the bill, the internet speed drops to almost nothing and remains there until the 1st of the next month. This whole country is like that. The internet speeds are directed to whomever companies want to kiss up to while the rest of us, who work from home and make money with the internet, money that’s put back into the community to “stimulate” it, suffer. We all pay out bills so that “Important” people can have our internet. For a country thats “prides” itself on this “all is equal crap”, nothing is equal. I get off my butt everyday and earn my living while half the country sits on theirs. And I pay for it. This is a third world country now. Has been since “hope and change”

I have been a Suddenlink customer since 2007. never had a problem till this year. when my daughter was about 2 she started using our iPad a lot. in my internet bill was a notice that we went over on date use. next month again. So I went to the office and increased our plan to unlimited date. Never gave it a second thought. Over the years had small increases in the bill nothing unusual. Till January this year and our bill was $475. I was shocked but okay I missed a bill or something. So I pay it. then started looking closer. We were hit with over $300 dollars in date overage fee. Uh! What? we are on unlimited plan. A long the way they dropped my plan WITH OUT MY KNOWLEDGE! Okay I am mad but what ever I need internet. Call them up wont do anything about the bill but will get me back on an unlimited plan. Okay every things good we are back square. Representative said you will not see any overage charge next month. WRONG! Bill is now $575. Call them up oh that was data used before you switched. I should have never been off unlimited, called you to get it fixed. At least drop this overage charge I already paid the previous one that should have never been in the first place. Geez! anyway I will be switching we have other providers. Complained to my friends and coworkers apparently this is not an isolated incident numerous examples of billing issues.

It’s not Suddenlink but SuddenDeLinked! My complain is pending from last 7 days and none of the technicians visited so far! And that too, mine is business account! I wonder what they would be doing with retail customers! I called up daily to take follow up on my complaint but each day got new complaint number and no resolution! And it’s just a call center agents who interacts with us! Despite of several requests to let me allow to speak with someone responsible, they failed to connect me! Once they took my number and assured me that I’ll receive a call back in next half an hour from a senior person; took me around two hours to realize it was nothing but a joke and a shear lie! I spoke every day with different agents like Karim, Yousuf, Omar, Mo, Omar, Manar, Abdullah and more. I’ve the dates and interaction or complaint numbers from all of them. When I asked what do they do with old complaints once they give me new complaint number everyday; to which they said the TEAM will work on the closer of it! Well, TEAM just don’t suit this company for sure! CLOSURE of the company may be very soon if they keep treating their customers like this. Each time they asked me to unplug the connection, wait for five minutes, connect and check 4 lights on Modem. Everyday for last 7 days I’m doing this and confirming the status with them that only first 3 lights stands steady and that too, goes off and comes back. And I don’t have the device visible on WiFi. So they reached the conclusion that my modem needed to be replaced. And the Modem is company’s property and not mine! But still, even after 7 days, it hasn’t been replaced yet! The probable date is Feb 28th 2022 for the visit of technician! Now, when I asked them why the technicians are not able to make a visit, their answer was “they’re busy with outage problem!” So I asked them is that too frequent, the outage? To my surprise agent Manar told me that in my area there was an outage on Feb 10/11/12/13/14/15/17/18/19/20/21/23! Fantastic company! Now I understand why none of the superior wanted to be on call with customers! God save this company and customers like me!! BTW; I already applied for another company connection. And if Suddenlink wants to confirm, I’ve the complaint or the order or request or interaction numbers given by the agents mentioned above!

2 years ago, 4 times in 1 year they said I was late and charged me. After the first time I made sure it was in the mail the next morning early. It took them 16 days to process my bill because of covid but I had to pay the late fee. I have never been late paying a bill! Last year I was charged data useful over my limit for 3 months earlier. When I called they "guess I had just used more". Friday I got charged $270 over my normal for data overage. Again I had paid 2 bills since this occurred Dec 15-Jan 15. I was told maybe someone had my password, they would take 50 off. I told them several times I wanted to cancel that day (Fri 18th).I was then told not until I returned their equipment. I have none of theirs, then I was told not until March 18 could it be shut down. Then I was put on hold for 10 minutes and I hung up. When I called back I got man that I could understand very well. He offered me a $90 discount each month for the next 3 months after I paid this, and then said "don't you have a friend, brother or kids that can pay it for you? " I live on social security and have a pretty routine life so how does this happen? Also you pay a month in advance so why couldn't it be shut off the day I called or at least this week? Another thing why wasn't at least part of it put on my bill that I paid in Jan because they say it started Dec15th.

I have not had internet service for 10 days. I work from home and have been using the data on my phone plan as a wifi hotspot. I ran out of hotspot data, so I had to pay for more. A technician was here last week and couldn't help me because it's Suddenlink's co-ax box on my house and their line to the drop that are the problem. Now I have an appointment for a crew to show up tomorrow. I have literally spent HOURS either on the phone or texting with someone named A Live Agent 😒 to get this far. The customer service these clowns provide is non-existent. The technician that came to the house was very nice and understanding, he just didn't have the tools to fix the problem. I've been in touch with A Live Agent twice to verify that the crew will indeed show up tomorrow, and have been assured that is the case, although A Live Agent didn't seem to have many details as to why the crew is coming. I live in Charleston, WV, and the county just signed a 5-year contract with Suddenlink and a 15-year contract with an in-state provider that wants to enter our market. Most people around here are SO over Suddenlink!

I’ve had Suddenlink for over 7 years and not by choice and the service has remained the same ever since. Extremely unpredictable and horrible. I’ve had over 10 different technician come out and give me 10 different reasons why my internet is slow or out. If the temp gets below 40 or winds above 15 mph the internet goes out. Suddenlink techs explained to me they know this is happening when the wind is up and temp are below 40. But nothing has ever been done to correct the issue. The monthly fee keeps going up but the service keeps going down. I am stuck with them without any options. If you have a choice between suddenlink and another cable provider go with the other. DT

At first years ago they were good but since becoming Altice and Optimum and Altice USA. They are no good. If you have a problem you can't talk to a live person. There's no where to go in person. You get a machine to talk to. More than once they're billed me for features I didn't have. I have a balance of 500 and something for something I never had plus the late fees because I refuse to pay for something I never had. They turned my service and to me over to collections now I'm black balled. I can't get another provider because the unpaid bill shows up. There's no place to show them the proof I have on my statements. Now I'm going to have that on my credit for something I didn't do. I see there are a lot of people with the same problem. My neighbor told me to read about the Complient's about Suddenlink. Go to Facebook in search type computer club of HSV, when you get to computer club click on it then go down the page until you see the article about Suddenlink.

Suddenlink should be called SuddenDisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration. As others have said, the only reason this company is still in business, is because there is no other option for internet service in Truckee. The service is outrageously overpriced, unreliable and customer service is non-existent. We're currently suffering through a 24 hour spell, during which our service has been out more than a dozen times. Calling 'customer service' means you get to listen to a prerecorded message about service outages resulting from a snowstorm which ended more than 2 weeks ago. We've endured years of similar experiences as long-suffering customers. Given SuddenFrustration has a monopoly on service, there's no point complaining, or writing this review. It is at least, slightly cathartic. We can't wait for Starlink to become available in Truckee! For $50 a month, we should get faster, symmetric bandwidth, vs $145 a month for SuddenAggravation. Let's hope some competition spurs SuddenFailure into providing a reliable, reasonably-priced service - or they will follow other failed businesses into the garbage dump of corporate history.

Really unreliable. Internet goes out an average of seven times a day for anywhere between a couple of minutes and a half-hour. To be fair, when he installed my Suddenlink Altice cable modem / router combo, the tech told me, "There's a known issue with this modem / router that basically it glitches out. You'll lose Internet for a few minutes to a half hour." Wait, what? Why do you still use that product? Turns out Altice / SuddenLink are one company. I'm going to try dumping their equipment and using reputable stuff. But the fact that they apparently don't care to fix this "known issue" tells me it's unlikely to make that much difference. Customer service is ridiculously bad. Online chat is undertrained (if not a robot); telephone service is non-existent.

For nearly a year, to date, I've had to call Suddenlink Internet Customer Service to troubleshoot internet service disruption weekly. My internet goes out every day a minimum of 6-8 hours. In the mornings I have internet until around 11 AM and and that's it for the day. Sometimes it will come back up early afternoon but then always goes out after an hour or so. No internet the rest of the day and night until the next morning. This issue started in March 2021. Suddenlink has been to my house for service calls at least once to twice a month until a month ago. Never found or fixed the problem. I then just gave up calling and purchased a MiFi from Verizon and pay a monthly fee for Internet service. This device is used for afternoons and evenings. If I had the time I'm sure I would have to call everyday.

Since Covid I need to work remotely, but my internet with Suddenlink is so "iffy" I can't use the internet, so I go to the office at night while there are fewer people to be around. I've called Suddenlink about a dozen times in the past week. One "representative" said he needed to research my area, and would call me back in 12-15 minutes. I'm still waiting for the callback - that was 5 days ago! I called again and was told that a service person would be at my house on Tuesday, January 11 -- he must be lost because Jan. 11 was yesterday and he is still a no-show! I'm trying to find another company to use, but I am in southern Missouri -- near the fastest growing city in Missouri, but no companies are interested in this fast growing area, or want our business! I would give Suddenlink negative stars if that were possible!

I have been a suddenlink customer for several years, because I've had no other choice for broadband Internet. Thank God, that's changing next week I'll never have this garbage service again. Their rates are too high, their customer service is worthless, it takes weeks to get anyone out to solve a problem, and they refuse to credit you for time with no service. Any time you call its literally hours of your time wasted restarting the modem 44 times. Then it's 2 weeks to get someone out to look at it and tell you they'll have to come back next week because the parts are not on the truck. DONT SIGN UP FOR THIS GARBAGE!!

WOW, what a bunch of goofballs. I ordered Suddenlink in May, 2021 with a scheduled installation date of May 4, 2021. Order confirmation number is 29227785. Check it out if you dont think this is real. I was supposed to receive a $200 Visa gift card with my subscription. It has now been EIGHT MONTHS and still no VISA gift card. All I have received is spotty service, dropped pictures and sound, and when you call to try and talk to someone, you get some goofball in Franc that speak American English language. If you are thinking about cable services, thaink again before you order Suddenlink.

There are good internet providers, there are bad ones and then there’s Suddenlink. They are truly in the league of their own. We have moved to a new home October last year. It’s a new construction and is out of the Suddenlink coverage. When I called them to disconnect the service at our old place, they asked if I wanted to transfer it to a new one. I agreed and submitted a request for cost-to-build (basically paying to get connected to a nearby Suddenlink fiber line that runs in neighboring community close to our home. A couple of months passed. Every time I called, they would transfer to a different department, yet nobody seemed to know if or when I would have my estimate. I spoke with customer care, residential sales, engineering dept, etc. Nothing. In February upon one of my follow-ups I was advised to try to run through business department. I have a home-based business, so I said sure, that’s fine, I just want the service. A guy from business department (Stephen), called and spend thirty minutes telling me how great he was at his job and how many happy customers they had. He seemed unfazed when I repeatedly told him that I was out of coverage and needed my own line built in order to get connected. No worries, he said, we’ll get the tech out asap and get you going. A technician came out a few days later, looked around and said “You don’t have the line, do you? Why would they send me here?” The best part came a few weeks later. Still hoping to receive a follow-up/cost-to-build estimate, I got a piece of mail from Suddenlink. It contained a two-month bill for business internet service package. The service they couldn’t provide in the first place. It’s now December 2021, and it’s been over a year since I submitted my first request. They are still “working on it.” I understand that right now Suddenlink has pretty much a monopoly on high-speed internet in Tyler, Lindale and other parts of east TX. However, I hope the time will come when an actually decent company/ies will take over Suddenlink’s market. If you can help it at all-steer clear from Suddenlink. Period.

I wish I could give it zero stars. Awful and expensive. My son has Cox cable a few miles north of me, he pays 60.00 for the same service I pay 133.00 for. And they inch it up a few dollars every month. Sudden links business model is to get everyone paying for unlimited. If you go over their precious data caps, you pay out the wazoo. And their connectivity sucks hard. You will go months with it going off every day. They come into a small town, buy out an existing company, and start jacking up those prices because they have no other choices. If there was a choice no one would use them. They left my line laying on the ground without burying it for six months. Finally after the neighbors cutting it when they mowed several times, they FINALLY got off their lazy butts and buried it. They doubled dipped on my payment this month, now I'm overdrawn. Thanks man. Perfect time of year to be broke. I hate them with the boiling hot hatred of a thousand suns.

This is the worst cable/internet service I’ve ever had. The internet and cable services goes in and out all the time. The CSRs don’t know anything. If you call and ask for a supervisor, they’ll tell you the supervisor will call you back in 24 hours. I have 4 tvs and 4 devices in my home and they crash on a daily basis. You call them and tell that your services is messing up, they don’t want to credit you for the days your service has been out. This company sucks. If I could give them ZERO stars, I would. If I could get another cable company in my area, I would. The prices are ridiculous for this crappy service. Run away as quickly as possible. Choose another cable service to avoid this headache of a company

horrible company. First, I was offered a price for life, but that did not last. Without notice, if you have to make any changes the price for life goes away. The discounted prices disappear over time. the bill increases $10 to $20 each month. Internet is only intermittent at best. Up and Down all the time. Called the customer service and got the standard check this. check that. Unplug the device. Restart your computer. Did the do this do that routine for over an hour with no change. Got told you're up I can see your Modem. I had no internet. The lady on the phone states, "it must be your equipment and scheduled technician to come out. Was promised a Suddenlink supervisor would respond. 4 service calls later over 3 weeks to get an actual Suddenlink technician. Who determined that nothing was wrong with my modem. The issue was with the service line in the alleyway. The signal was too noisy which caused the internet to not work due to too many lost packets and corrupt data. Which also caused the intermittent issue with the Cable service as well. Two days later a service technician was seen in the alleyway working on the service line. Abilene Tx is being held hostage to Suddenlink, due to the city not having any other high-speed services available. I am certain Suddenlink would lose at least 1/2 of their customer if Abilene had anything else available. Where are Vexus and ATT fiber? If at all possible stay away from Suddenlink. To top off all this drama... my bill has vent from about $100 to almost $200 in less than 6 months. As it was explained the discounts once price for life ended will slowly go away. Surprise!!

Rude customer service; long waits, signed up for TV/Internet package and free gift Visa card. Also signed up for automatic payment withdrawal (required).. told in September gift card going out 17th. Today, 9/27 told I didn't qualify due to missed payment. BS, all payments have cleared my bank. False advertising, Bait and Switch. Could not, will not recommend Suddenlink.

Absolutely the worst company ever. I supposedly have the 1 gig service and pay $130.00 per month for this honor. I have never gotten even close to these speeds and am lucky to get 150MB on a good day. Lately, because they have oversubscribed my neighborhood, I get a connection that lasts around twenty minutes and then it stops even though my modem indicates that I'm still connected. I've had to restart my modem at least three times a day, so frustrating. Yesterday I finally broke down and called their so called customer support. I've done this in the past and have regretted it every time. They did the typical Suddenlink 'hose and close' routine, restart the modem, blah, blah, blah and sent me on my way with no resolution or admitting that they have oversubscribed my neighborhood.

Elementary-appearing TV guide (looks like the original Nintendo) with limited channels in TV package compared to other companies. Awful customer service with wait times at least an hour. The customer service agents will present themselves in a pleasant manner, but blatantly lie to you - will say they resolved your issue, but you will later find out that it was not resolved. I got charged an extra month even though I returned by equipment on time. I called customer service to report this issue in which I was told it would be resolved, but once again it was not. I was presented with a bill from a collection agency that I should have never received. SuddenLink is the worst cable/internet company and one of the worst businesses I have ever encountered. I hope they crumble soon which will greatly be a benefit to the citizens of Greenville, North Carolina and any area that is forced to have SuddenLink as their service provider.

What a joke Suddenlink is. When they were Charter, they didn't care. When they became Suddenlink, they didn't care. And now that they are owned by Altice, they give even less of a care. The company seems only interested is siphoning money out of the US to sell crappy phones in India. They offer gigabit services they cannot actually provide. I paid for speeds for TWO YEARS without them giving me the proper modem to get those speeds, despite me telling them I needed a better modem. They told me I was mistaken and blah blah blah. Yesterday, a technician finally told me that I was right and the modem I had wouldn't even push half the speed I was paying for. If you want to rent a modem only from them, they make it almost impossible. Suddenlink will never come forward when they make a mistake or one of their shortcomings shines through, because they don't care about the customers, employees, technicians, or the industry. Getting someone on the phone is a joke. There are no local numbers to call. And support really doesn't give a care about your problem. They only want to end the call and let someone else deal with it when your problem persists. That's why, every day, there is a line of people outside of the Suddenlink office to yell at that poor lady behind the desk. Suddenlink doesn't care and they don't care about that poor woman being yelled at! They knew when they did away with their support that people would be even more dissatisfied; they did it anyway. Honestly, if you have ANY other option, go with this. Suddenlink will just steal your money, lie to you, and still expect you to write a thank you letter... Edit 9-18-21: Even after the company reached out to me in order to ensure my issues were resolved, my issues with this company persist. While my speed did, finally, increase to the levels I was paying for, I had to fight with them to give me the modem that would work, after they repeatedly lied to me and said I had the modem I needed for my speeds. Now my complaints really lie with the quality of the service and the inability to actually speak to someone about the issues. With the top speeds, I should never see HUGE throttling periods where EVERYTHING slows to a crawl for a few minutes. Everything with the internet becomes unusable for several periods of a few minutes, almost every evening. Now, it has been days and my speeds are barely breaking 100Mbps at the best of times. Again, the most frustrating thing is not even being able to contact someone to get assistance. It literally feels like they cut my plan without even consulting me, and hoped I wouldn't notice while I continue to pay. I wish this company had earned ANY goodwill so that I could at least think that was crazy, but it has happened before, and worse. So.... If you have ANY other option for a high speed ISP, go with them. Avoid Suddenlink at all cost.