Suddenlink Logo
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3.4

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 15th, 2024

Suddenlink communication is a full service telecommunications company. They offer their customers entertainment and communication needs including internet, television, phone, and home security. Suddenlink services 1.5 million residential customers and has won many awards for their great reputation as a company who takes care of their customers and employees. They offer fast speeds with no contract and list availablity in fifteen states on their site.

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The Good

  • Customizable Suddenlink Internet Plan
  • Incredibly Quick Speeds
  • Other Services

Customizable Suddenlink Internet Plan

Many people use the internet on a daily basis, but each customer has different needs when it comes to internet usage. For example, some people want the fastest download speeds available, regardless of price, while others prefer average speeds and a low, affordable price. Suddenlink's packages meet the varying needs of its customers through customizable service plans. Suddenlink customers can choose which services they want (internet, TV, phone, home security) and how much of each service they would like. This allows the Suddenlink customer to get exactly what is needed at a price point that fits any budget.

Incredibly Quick Speeds

Suddenlink offers four download and upload speed options for their customers:

  • 50 Mbps (download), 5 Mbps (upload)
  • 100 Mbps (download), 10 Mbps (upload)
  • 200 Mbps (download), 20 Mbps (upload)
  • 1 GB (download), 50 Mbps (upload)

Many internet providers offer download speeds that are within Suddenlink's first two tiers (50 Mbps and 100 Mbps), but there are very few providers that offer gigabit ethernet speed. This is an incredibly fast download speed and makes Suddenlink stand out in the industry.

Other Services

In addition its role as internet service provider (ISP), Suddenlink also offers several other services including cable provider, phone service, and home security company. Customers have the option to bundle these services and receive discounts. They may also choose to pay extra for additional cable channels and second line phone service.

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The Bad

  • Higher Than Average Prices
  • Data Limits

Higher Than Average Prices

Since Suddenlink allows its customers to customize their service plans, prices vary from customer to customer. Additionally, prices vary depending on location. Because of this, potential customers are not able to obtain a quote unless they provide a physical address. Suddenlink does advertise that its internet plans start at $34.99 per month. While this is not outrageously high, it is on the higher end for low-tier packages in the industry. There are several other providers that offer lower prices for similar speeds.

Data Limits

Although Suddenlink advertises high speed internet, customers do have to keep an eye on how much data they use each month because the company has a data limit set on each of its Suddenlink internet packages. Data caps for each package are as follows:

  • 250 GB per month
  • 350 GB per month
  • 450 GB per month
  • 550 GB per month
  • Unlimited

If a customer goes over the data limit for their respective data plan, they will be required to pay an overage fee.

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The Bottom Line

Suddenlink is a broadband internet provider that offers customizable service plans, quick download speeds, and a variety of other services. However, Suddenlink customers will be subject to data caps, higher-than-average prices, and are only available in nine states. We also like that they do not require contracts, and that they offer a variety of customer support options. If you live within Suddenlink's service area, we recommend taking a look at their customizable packages.

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Star Rating

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1.3

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348 Reviews

Review Breakdown

5 grade

3%

4 grade

3%

3 grade

3%

2 grade

5%

1 grade

86%

Sentiment Criteria

Value

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Quality

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Service

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Betty Jason

Suddenlink have been great. My experience with them was my internet service had stopped working so I called suddenlink and talked to someone about the problem. They told me what to do at home with my box after discovering it was nothing wrong on their end. I did what they told me on my box at home and the problem was fixed. The representative was friendly and knowledgeable about the problem and it was not a long wait to get someone on the phone. I don't see where they need to improve because I had an awesome experience with the representative. I would recommend suddenlink to whoever can receive them in their city.

6 years ago

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Elisabeth Earhart Joplin, MO

They've always worked with me when I had a problem. When searching for a modem on Amazon they helped me with finding one that worked with their system. They understood that I may not be able to afford one of theirs, but one from Amazon.

3 years ago

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Christy Mattson Eureka, CA

I have been a Suddenlink customer for 2 years now & I have had nothing but positive customer service interaction. They have been extremely helpful solving any Internet or TV issues and have been extremely accommodating helping me keep my cost down.

3 years ago

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Jim Ross Lightfoot Columbus, OH

The service is reliable. Very few outages. Over the years I’ve had a couple of issues, however, they were dealt with promptly. Overall, they have been a good company to deal with and deliver a good product.

3 years ago

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Rita Hopkins Austin, TX

I had Suddenlink service which took care of all our communication needs. Cable, internet, and phone service. The total package was very affordable for my family.

3 years ago

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Kelly Branch Houston, TX

I enjoy having suddenlink, Sometimes the internet cuts off but it comes right back on. They will also work with you with billing. Thank you for being a great provider.

3 years ago Edited July 22, 2022

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Scott Messina Eureka, CA

Suddenlink is far and above the fastest and most reliable internet service in the area.

7 years ago

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Lear C

Everything was fine ,and I'm happy with them

5 years ago

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Chris I

Rarely offline, fast speed and great customer support.

7 years ago

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James Tuttle Kingman, AZ

I hade suddenlink for years. Love the service and speed.

3 years ago

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Fernando TX

Dependable service and great customer service

3 years ago