Suddenlink

My internet speeds have varied from 108 MB Down to 3 MB Down and speeds in between for a long time. Technicians have had no luck helping get consistent speeds. I spent 30+ minutes on the phone on Feb. 25th, trying to cancel / terminate my internet account, but had no luck. Spoke to Yusef from their Retention Department and when he couldn't talk me into changing my mind and keeping Suddenlink service, connected me to his supervisor, Edgar, who wouldn't stop talking, offering me everything to keep me. I told him I'd like to cancel my service and end the phone call cordially, but if he didn't stop talking, I'd hang up on him. He didn't stop talking, so I said, "Edgar, Adios" and hung up. There is nowhere I can find on the suddenlink.com page, under my account, that offers me an opportunity to cancel online. I just looked at that page again and see that Edgar scheduled a technician to be at my house tomorrow, which I didn't ask for or authorize. If I'm there when someone from Suddenlink shows up, I'll tell him he was not requested and send him on his way...Stay away from Suddenlink. By the way, there is always a line out the door to get into their local office and I can't believe they're all there to sign up for new service... Stay away from Suddenlink. There are better and cheaper alternatives and other customer service departments cannot be as bad as Suddenlinks...

On Sept 4 2019 I set up an appointment for installing Internet in my new home on Sept 16. The appointment window was between 1-5 pm. On Sept 15th I received the auto confirm message stating that the tech would be there between 1-5 pm on the 16th. At 5:15 pm on I had yet to see tech. I called the Call Center and when I confirmed my phone number I heard "I see you are scheduled for service on Wednesday, Sept 18th between 8-11 am." My appointment had been changed without my approval or even notifying me. I went through the steps to speak to a person. One hour later I was still waiting and being told that I was a valuable customer and they appreciated my patience. I hung up and went to the website to see if I could connect via Chat. I waited 20 minutes and gave up. The next morning (7:45 am) I called the Call Center again. After a 15 minute wait I spoke with a Rep. I explained the situation and how my tech never showed. She told me I was wrong and that the appointment was always for the 18th between 8-11 am. I played the voicemail message which clearly stated the 16th between 1-5 pm. She said it didn't matter what the voicemail said as there was no indication that my appointment had been altered in the system. I asked to speak to a Supervisor. After being on hold for about 2 minutes she informed me that the Supervisor was assisting another person but that they had my phone number and the Supervisor would call me right back. It is currently 10:34 am on the 18th of Sept and I am still waiting for the return call from a Supervisor. But the story doesn't end here. I went to the local Tyler office and speak to a person. The office is very small and the Customer Service Reps were few while the line was long (it went outside the door). I eventually reached the front of the line and spoke with a Rep. I played the tape and explained the situation. She informed me that there was a system issue and that might have caused the scheduling problem. She told me that she could give me a router and I could hook it in myself as the house was already wired for internet. I accepted this solution but said I still wanted the tech to come out and that I still wanted to have someone explain all the service failures to me since I had set the appointment up 2 weeks in advance. She said there was no need for the service tech and she was cancelling the appointment. I got home and turned on the router and NO internet connection. I went back down to the office and the line was outside the building and down the sidewalk. I walked in and spoke to a greeter at the front door, explained that I wanted to make sure my appointment was reinstated as I did not want it cancelled to begin with and I still had no internet connection. A Customer Service Rep sitting at a desk heard me and very rudely stated that it did matter that my appointment had been cancelled against my wishes I had to wait in line like everyone else. She was rude enough that others in line started making comments to her. Eventually I reached the front of the line again and had the same lady I had dealt with earlier. She informed me that due to the system issue the home office was not recognizing the router she had given me and that others were also experiencing this issue. There was nothing a tech could do and that the issue had been escalated up the chain. She said she would call me when she had a resolution. I called the Call Center again and spoke to another Rep. Again I explained the growing issues list. She also stated there was a system issue but that she would make some inquiries and call me back. Still waiting for this call back as well. At 6 pm the local Rep called and said the issue was not yet resolved but should be resolved today (the 18th). She said she would keep me informed. I told her I still wanted someone to help me understand everything that had happened, including the lack of return calls from the Supervisor and the inability to reach anyone on Monday (phone or chat). At 6:30 pm I received a call from the automated service stating my tech was STILL schedule to be out on the 18th but the time was now between 10 am and 9 pm. I tried the chat again this morning and waited all during the writing of this review and no one came on. If I had another option for where I live I would be walking away from from Suddenlink. AT&T does serve part of Tyler but not were I live. I could go to Hughes Net but I do not want a satellite service (I had one in Iowa and it was very fickle). So setting up the appointment 2 weeks in advance was meaningless as they changed my appointment without contacting me about the change, after confirming the appointment the day before and they repeatedly have failed to return calls.

Suddenlink sucks. Why, they have worked on my service over and over and over. Keeps going out, for no reason, and now, outside my house, they have cut my cable to my home, so as to make others work better, but leave me with no service. This is second time in a year, they have done this. First time, they unplugged cable. Now, they have cut the cable. I am furious with Suddenlink. Would not recommend to my dog for service with Suddenlink.

Rude customer service; long waits, signed up for TV/Internet package and free gift Visa card. Also signed up for automatic payment withdrawal (required).. told in September gift card going out 17th. Today, 9/27 told I didn't qualify due to missed payment. BS, all payments have cleared my bank. False advertising, Bait and Switch. Could not, will not recommend Suddenlink.

We have had nothing but trouble with Suddenlink since we had it installed. Their TIVO box is constantly going out and every time a repair person comes out, they change things around. It seems the knowledge of the repair people is extremely limited. AND THEY LIE about the problem! So instead of taking care of the problem correctly, they just Hotwire the TV and leave me with problems with my computer. SLOW computer and printer. I really think these people are dishonest about what the service they promise their customers. And all that for almost $200 a month. !!!

If I delete an email it jumps back to Suddenlink home page instead of back to in box. I send emails and they don’t show up in my sent mail, sent messages or sent items. The only reliable way to get email is thru 3rd party (they quit letting you access from gmail) but you have to go back to them to deleted email from your very small email storage allotment

Bait & Switch. Company has a monopoly on internet and cable access and is priced accordingly. Internet access $ has doubled since switching over from ATT DSL. Offered an entry level cable subscription for $45 mo then after year doubled price. Our bill went from $100 to $180 mo. Also advertising Altice bundle for $50 but that's only for new customers. We cut cable for Tablo OTC DVR & use Netflix & Hulu. Taylor Telephone offers a better deal on Fiberoptic technology.

I have been a customer for many years. The price of my internet keeps getting higher and higher every few months yet I keeps seeing advertisements for drastically lower cost for new Suddenlink customers. I called and asked for the new lower rates and was told that they were only for new customers. If they don't value my loyalty any more than that then I will just look for a company who does.

Overpriced with spotty service in Sedona AZ. Phone tree is extremely annoying and you can never get directly to the dept needed. Voice recognition can't even manage to recognize Yes and No most of the time. When quitting the service (moving), the account retention person INSISTED that we tell her where we were moving to. I said its personal and she continue to insist. I asked for a supervisor and she said she didn't have one. BS. And of course, you don't get any money back for unused service.

For the average user they are reliable and top notch Internet. For a web developer they limit what I can do in a home office. I can not setup a Dynamic Hosted Web Server. I can not host any type of FTP or IMAP server. In short, every port I want to use is rejected.

I was charged a late fee because I was signed up for EZ pay and I was not informed that it took 60 days to go through. So please be aware that they will still your money if they get a chance.

We pay for the highest speed and it is great, but the company has poor customer service PLUS get tons of unwanted messages

Got billed twice in one month, customer service couldn't explain to me why. No refund. Looking for new service.

Our service is in and out all day long. We are constantly needing to unplug and plug back in the modem.

Speeds are great, prices are super high. Most of all customer support is TERRIBLE!

Getting someone on the phone is impossible unless you are upgrading or leaving.