Suddenlink Logo
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3.4

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 15th, 2024

Suddenlink communication is a full service telecommunications company. They offer their customers entertainment and communication needs including internet, television, phone, and home security. Suddenlink services 1.5 million residential customers and has won many awards for their great reputation as a company who takes care of their customers and employees. They offer fast speeds with no contract and list availablity in fifteen states on their site.

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The Good

  • Customizable Suddenlink Internet Plan
  • Incredibly Quick Speeds
  • Other Services

Customizable Suddenlink Internet Plan

Many people use the internet on a daily basis, but each customer has different needs when it comes to internet usage. For example, some people want the fastest download speeds available, regardless of price, while others prefer average speeds and a low, affordable price. Suddenlink's packages meet the varying needs of its customers through customizable service plans. Suddenlink customers can choose which services they want (internet, TV, phone, home security) and how much of each service they would like. This allows the Suddenlink customer to get exactly what is needed at a price point that fits any budget.

Incredibly Quick Speeds

Suddenlink offers four download and upload speed options for their customers:

  • 50 Mbps (download), 5 Mbps (upload)
  • 100 Mbps (download), 10 Mbps (upload)
  • 200 Mbps (download), 20 Mbps (upload)
  • 1 GB (download), 50 Mbps (upload)

Many internet providers offer download speeds that are within Suddenlink's first two tiers (50 Mbps and 100 Mbps), but there are very few providers that offer gigabit ethernet speed. This is an incredibly fast download speed and makes Suddenlink stand out in the industry.

Other Services

In addition its role as internet service provider (ISP), Suddenlink also offers several other services including cable provider, phone service, and home security company. Customers have the option to bundle these services and receive discounts. They may also choose to pay extra for additional cable channels and second line phone service.

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The Bad

  • Higher Than Average Prices
  • Data Limits

Higher Than Average Prices

Since Suddenlink allows its customers to customize their service plans, prices vary from customer to customer. Additionally, prices vary depending on location. Because of this, potential customers are not able to obtain a quote unless they provide a physical address. Suddenlink does advertise that its internet plans start at $34.99 per month. While this is not outrageously high, it is on the higher end for low-tier packages in the industry. There are several other providers that offer lower prices for similar speeds.

Data Limits

Although Suddenlink advertises high speed internet, customers do have to keep an eye on how much data they use each month because the company has a data limit set on each of its Suddenlink internet packages. Data caps for each package are as follows:

  • 250 GB per month
  • 350 GB per month
  • 450 GB per month
  • 550 GB per month
  • Unlimited

If a customer goes over the data limit for their respective data plan, they will be required to pay an overage fee.

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The Bottom Line

Suddenlink is a broadband internet provider that offers customizable service plans, quick download speeds, and a variety of other services. However, Suddenlink customers will be subject to data caps, higher-than-average prices, and are only available in nine states. We also like that they do not require contracts, and that they offer a variety of customer support options. If you live within Suddenlink's service area, we recommend taking a look at their customizable packages.

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Star Rating

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1.3

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348 Reviews

Review Breakdown

5 grade

3%

4 grade

3%

3 grade

3%

2 grade

5%

1 grade

86%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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MisterB Lake Havasu City, AZ

First year of 400mbps Internet only (unlimited data) at the promo price of $49. It worked flawless and speeds were right under 400mbps. After the first year speeds dropped to around 300 give or take, depending on the time of day. I was ok with that and the $20 increase for service. For the next year or so I had no problem, until I started loosing connections, speeds were way down to 10 mbps or less and my modem was constantly rebooting.. I needed to get tough as I called support and scheduled technicians one after another. The problem was that nobody wanted to do any actual work to fix the problem which the techs and myself agreed that the Tap at my termination box needed replacing. I had a total of 8 techs out in 6 months. I ended up filing a report with the FCC, the BBB, and ended up contacting the Altice Corporate office on the east coast. I logged every conversation, and every email and kept good notes. So there would be no confusion or question later. I finally had enough of their bs and another $30 increase for services that were in dispte and not receiving. I filed a complaint through the Atorney Generals office in AZ. This must have stirred the hornets nest as corporate passed the message down to the incompetant techs at Suddenlink to fix the problem corectly. Sure enough the faulty Tap was finally replaced as suggested, and I became a believer again. I would suggest this path to all who have issues with your ISP. Don't let them treat you wrong, know that you have rights and channels that you can take. Don't hesitate to write to the CEO of your cable company, and make sure to keep track of all conversations, emails, phone calls, service calls, dates and times. Good luck, it takes alot of patience and determination.

3 years ago Edited June 7, 2022

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james scharoun Balch Springs, TX

I have had sudden link about 6 months. I bought there gig internet service. I bought the router from them. They sent out over a month 4 different tech... each had a different story. My townhouse is prewired for Suddenlink. I was doing fine after the 1st month and they finally got it running... but the connection was up and down for the 1st month. After it stabilized it was good (3 months) now I'm having issues with my tv buffering and speeds going from 5 to 16 on the upload side. This has caused my computer to crash (one of many)causing os's to become corrupted , phones to drop connections and tvs to freeze, firestick to have issues etc.. They will not give me access to my router settings... there app will come up on site but never populates with the info. I spent over 8 hrs trying to see what my ubee router was doing with tech support, They want to charge me 20 bucks to talk to there 2nd level tech just to get my info on a router they say I own. I'm pissed because I'm locked out of my own router, there app doesn't work and now they want to charge me to access it from the back end. I never was given the password or access to the router. I only found out about the link on there site when I started having issues. I had the tech try to access it and they got what I got a page with no router info shown. They told me they were having issues on their network and try back later. Well its 10 days later and still the same issue.

4 years ago

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Abby

Back when they were Northalnd they were only fair, then Suddenlink took over and it got better, then it became horrible. We loose internet, phone, and TV all the time. The price was fair, then it went up by about 25%. They called and asked if i wanted to increase the speed, for a price of cours. I told them their service isn't worth what i'm paying for. When we need te services the most, during storms, it always goes out.

5 years ago

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Frances Gutierrez

This is a cable company that seems to have inter-company communication issues. Installation took 3 weeks longer than expected, burying the cable across my driveway took over 6 months and then there were dozens of promised return calls that never came. Overall the internet service is only fair to good but in my area I have few choices.

5 years ago

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Randall Beard Lubbock, TX

I love the cable and the fast 5G modemn but my complaint is they have not buried my cable and it is going on one month. I can’t mow in that area for the cable and it is a trip hazard in my driveway.

4 years ago

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Dana Moore Magnolia, AR

The service was okay. Barely went out. Speaking with customer service was difficult, due to a language barrier. Then they shut down stores and made it extremely difficult to speak to an actual person in person.

3 years ago

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luis valenciano Lubbock, TX

they are ok just have to monitor your bill and question anything you do not understand their tech on the phone are fair many do not know their job

5 years ago

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Kate Gregory Pleasant Grove, UT

We had Suddenlink when we lived in Texas. It was fairly reliable with the storms, but customer service was shoddy and we were always charged random extra fees.

6 years ago

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Satisfied Customer

Last time there was a problem they offered to fix it for a fee.

7 years ago

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Ken Harrison

Can't talk to person ever, raised monthly bill for no reason.

7 years ago