Suddenlink
Is This Your Business?1.3
3.4
Overall Score
Adrian K , CO
The Sub Contractors that come out to install are courteous and professional. The Offshore tech support is VERY Poor in quality, knowledge and communications. They work off of a "script" which tells them to ask certain questions and no matter how many times you call they follow the same scripts and make no progress and tell you the same excuse why your service is not work "system down please call back" and then hang up or make promises on returning phone calls and do not return the call. I have spent 4-5 hours over a three day span and still do not have the internet service I require to work from home. Very disappointed in Altice/Suddenlink !
5 years ago
Betty Diane Paz
I have been a customer for many years. The price of my internet keeps getting higher and higher every few months yet I keeps seeing advertisements for drastically lower cost for new Suddenlink customers. I called and asked for the new lower rates and was told that they were only for new customers. If they don't value my loyalty any more than that then I will just look for a company who does.
5 years ago
T Marvin Georgetown, TX
I signed up with Suddenlink 6 months ago, they took 4 1/2 months to bury the cable in my yard, and I have yet to receive the $100 Amazon card for signing up. I have been on EzPay and now they are saying I didn't make a full payment one month which is the reason they aren't giving me the promotional card! This is BS because they should have collected in full because of the EzPay! Now they are trying to say the bank didn't pay them in full which is crap because there has alway been enough money to cover this bill. The multiple times I have called I always get different answers? One said it was all good they will be sending the card, another said check Amazon you should have the credit, yet another said they need authorization (from whom)? There is always a lame excuse and run around. I will be looking for a new service because not only do they come up with excuses it take forever to get ahold of someone, they give lip service and nothing EVER gets done just the run around.
5 years ago
Terrance Wethington Carthage, MO
Well, heres my story. I got suddenlink for service in 2016. The first several months it was ok with the exception of the frequent outages. A few months later our usage increased and was warned we'd get overages. At the time they'd let you go over your allotment of data for 2 months before you'd get overage charges.
When I got the second warning I contacted suddenlink and was offered an unlimited data plan. I accepted and expected an increase in my bill for the increase of the plan along with a proration for the current billing cycle. When my next bill came it was a lot higher than expected. They had charged me for $200 worth of overages. I called customer service and escalated the call to a supervisor because the representative wouldn't allow me to speak. She would either cut me off or talk over me while justifying the charges. The supervisor seemed to listen and said he'd submit the overages up higher to have them credit them back and fix the account. We agreed on a time for him to call me back when it was completed. 2 weeks later he called when I was at work (Not the agreed time) and left a voicemail advising that the charges were justified and they didn't offer an unlimited data plan in my area (My friend/neighbor had an unlimited plan in the exact same area. Our cable lines ran from the Same box). The next day I received another bill for that billing cycle and there was $300 of overages plus the plan charge and plus the last disputed bill bring the total to $600. I called suddenlink back and received the same treatment I got the first time with the woman who wouldn't let me talk. That was the first time in all of this that I actually acted belligerent. Up til then I had been polite and respectful, even when escalating the first call to a supervisor. I told them what they could do with their service and their bill. Later that week, I returned the router to them and, what do you know, they added it to my bill saying they never received it. They sent the bill to collections and the collection place warned me over going to court, in which I replied "Please do so this could go in front of a judge, since every phone call was recorded by me besides the first call of me switching plans". I told their collection place to not contact me again. They never tried to take me to court. They tried to put it on my credit. I disputed it immediately and within about 60 days it was removed.
This company has a huge issue of honoring their own expectations they even promote and advertise. Suddenlink also has a huge inability owning mistakes they make. These are the most common negatives that show on these review pages.
5 years ago
Steve Hudgens Forney, TX
We moved to outside the city limits and have limited choices for service. We switched to Suddenlink. The customer service is TERRIBLE with suddenlink. The people do not answer the question that you ask. They rush to get you of the phone. They say things like they will send their supervisor an email about your issue. The internet speeds are no where near the advertised speed that I am paying EXTRA to get. After multiple calls, the last guy did something and I am now at about half the speed it should be (it has been 1/4). Then he starts saying the fiber cables are coming to my area soon and then I will get the speed I am paying for and have been paying to get for 5 months. The cloud DVR is SO SLOW it is painful. The $100 gift card that we were supposed to get after 3 months of service never arrived. The gave me the customer service number of some gift card service center that is not suddenlink. They have limited hours and I am supposed to have the company name and my account number to get information about the gift card..oh, and the are only there 8-5 M-F. Just having a horrible experience with this company.
5 years ago
Scott Blackledge Leander, TX
I'd give Suddenlink one star out of five. When the planets are aligned, Suddenlink works well. But...
Suddenlink quite often has outages for both the internet and for email services. I've experienced an email outage during residential prime time (between eight and ten PM, during the week).
Ask them why (*if* you can get hold of them, impossible on the weekend), and they tell you they were upgrading the software. Since only an idiot would schedule an outage during heavy usage, they told me that their managers didn't know or didn't talk to each other. Since managers in every tech company I've ever worked at plan outages to the minute, either this answer is bull or Suddenlink managers really are incompetent. Another answer I've been given is that Suddenlink is now owned by Altice, a European company and the time zone differences cause problems.
Talking to tech support is not possible during the weekend. The phone tree simply won't take you to anywhere useful. If there is an outage, it is especially frustrating. You better be prepared to wait until things sort themselves out.
It took us three years to get the internet speed that we were paying for. I have been paying for 200M download speed but for the longest time only got (according to Speedtest, measuring over several days, several times each instance, and during the evening hours) less than 40M. I recently found out that the 200M I've paid for really means "greater than 150M" or "greater than 100M", depending on which person you talk to. Either way, I've never heard of a business where getting 50% - 75% of the service you've paid for is considered acceptable.
Suddenlink has almost no discounts. My wife was discussing our bill with a rep about this. The rep did say that a $5 discount exists if the rep signs you up for EZ Pay. Since both people were on the web site, my wife asked if she should fill out the information herself, which the rep OK'd. We thought all was well until the discount never appeared on the next bill. We were later told that the rep had to sign up for you, not you yourself. It took four calls to resolve this.
There are other things but this is way too long already.
5 years ago
Josh Bernal Amarillo, TX
Not one to normally place reviews of services online, but if someone reads this and it prevents them from getting deceived by this worthless company, then it was worth it. They constantly raise rates a little at a time, I believe to slowly swindle you without you knowing. I have had to call them several times over the past 10 years to ask why my bill has decided to become $20 more expensive suddenly. The operator would take about an hour, but my bill would decrease magically to placate me most likely. Over time the bill would eventually creep back up and rinse and repeat. The only reason I still use them is they have a monopoly in my area. If not for that, I would ditch these con artists in a heartbeat. The only thing I will say is when their services are operating correctly, the internet speeds are good. The main issue with that is the inconsistency of up time . I'm really worn out with these morons, they don't seem to care much about their customers, and will nickle and dime you to death if you let them. If you can, save yourself the trouble and go with somebody else, the experience can't possibly be as bad.
5 years ago
llf Houston, TX
Worst Internet provider. Constant internet outages, when I call they have me work on their equipment (not my profession, glad i'm paying them to fix their issues). When techs come out i am charged for the visit, they do bare minimum then basically tell me they are here to only "check the internet". My problems are never solved and I have problems with no internet weekly. Save your money go anywhere else. Sadly for me this is my only option where i live so i am stuck. Also refused to give me the number for corporate.... seriously. the. worst. most. frustrating . provider. Save your hair, they have caused me to pull mine out.
5 years ago
Virginia Little Elm, TX
So far, I have been attempting to get service since the middle of November. Had originally signed up online and was scheduled before Thanksgiving. The technician came out and said the wire didn’t go all the way to my house and he would see if it could be done that day as it was to my neighbor’s house (it was not done that day). It took me no less than 5 times calling and scheduling ( no one came the first 4 times) to finally get someone to come run the cable. Each time no one bothered to show up.
Then, I started getting promises of install again. First was scheduled and did not show up, second was scheduled and I had to cancel on my end because power was out. Then, they again scheduled and technician decided it was too late ( I was last one of the day) and rescheduled. The reschedule never showed up and when I called, they said I was never on the schedule and rescheduled again with a promise to appear. That reschedule also never showed up, and again I was told I wasn’t on the schedule. I asked to speak to a supervisor and was told there were none and a different department supervisor would give me a call back ( never did). Again rescheduled with a super serious promise they would show up ( today) but as I called to verify ( just now) was told everyone was rescheduled from today and moved to Monday ( while I am working and without notice). This time I again ask for a supervisor and am transferred to someone who was not but listened to me complain again and when I ask ( again) for a supervisor, I am told there is no point, that I will just be told my service was rescheduled ( who knows if they will actually show up if I take the morning off of work, and have been driving an hour each time if scheduling that does not show up). It has been now more than a month and a half and I still can not get these people to show up so I can give them business. Thinking they are a really bad idea.
5 years ago
Frances Gutierrez
This is a cable company that seems to have inter-company communication issues. Installation took 3 weeks longer than expected, burying the cable across my driveway took over 6 months and then there were dozens of promised return calls that never came. Overall the internet service is only fair to good but in my area I have few choices.
5 years ago
Mike Abilene, TX
Only 1 star just to rate. Worthless company with a model that appears to do everything but help the customer. Their agents over the phone do not know the answers to any questions or do not want to answer. They appear to continuously pawn costumers off on other departs purposely so they can place people on hold for hours and still receive no beneficial service. Either their treatment is on purpose to discourage costumers from even calling or they are so poorly managed and trained that their employees are nothing more than people who know how to transfer phone calls. Extremely unprofessional business!
6 years ago
Rich Amarillo, TX
I rated it 1-star only because I had to.
Although the Internet and Phone service is pretty reliable, there are always problems or issues where one needs help. Well, forget it with Suddenlink! Over the years I have tried to manage 2 accounts with Suddenlink. This is a composite of both:
Technical Support: It took us over 14 MONTHS to resolve a TV problem which required more than 8 box (cable DVR) swaps at a Local Suddenlink Store and well over a dozen service calls before the problem magically went away with the last box swap. You see, when you go to swap your box you don't get a NEW one! You get one that was returned, probably with someone else's issue. Technical Support is incapable of determining what went wrong and the phone service is totally clueless. I was also CHARGED for a service that they performed which required a Suddenlink Modem to be swapped to get the downstream router and local network working again. Took me about 2 months to get that charge removed and only when I went to the FCC to do it. Many other examples of technical issues that were never resolved by them, but me.
Billing: Over 2 months ago Suddenlink changed their billing service over to Optimum's system (Parent of both subsidiaries is Altice) and since then I have been unable to PAY a bill MANUALLY online, and could NOT set up auto pay (their EZ PAY) because of a software problems STILL not fixed and in the 3rd month. Today I simply wanted to update my credit card for EZ PAY (mine worked, the other account wasn't carried across after the change to Optimum), but it would NOT let me change it, remove the existing one, or add a new one. After 65 minutes on a phone call (50 minutes on wait queue which is normal), and another 45 minutes on their online CHAT, I got the answer I expected: "go down to the local store and they will help you." Couldn't explain to them that I did that twice already for previous billing problem on other account and they too were locked out by the error! I had to pay MANUALLY in PERSON that time. So, CHAT is useless for billing issues because they have no access to the billing system. They are also useless in that the problem is in their Website Software and they won't connect me with a website technical person to discuss the issue. Hence, 3 months and still not fixed.
Suddenlink is a monopoly here in Amarillo with no competitors that provide high speed internet needed for TV Streaming. AT&T is finally installing FIBER, but none here yet. I'd pay double or even more to get Suddenlink out of my life.
I could probably continue for pages more with all the issues NOT resolved by Suddenlink. The above should be example enough to show their incompetence in resolving problems AND the customer service they DON'T provide.
6 years ago
Jeff College Station, TX
Suddenlink is the only service in my town and the city doesn't have control over its franchise. This is controlled by the TX State Govt. Because of they don't have to provide good customer service. When you do have a problem it may take hours to get to a live person on the phone. Going to their local office isn't any faster as you can stand in line for hours. They have no number system or chairs for those waiting.
Now they have added Altice mobile, this is Suddenlink's parent company. Based on Customer service they give for Suddenlink, the phone service will not be any better. So don't be sucked in by any cheap program they may have as you will be sorry.
6 years ago
Montani Elkview, WV
VERY high prices, many service interruptions, not nearly the internet speed I am paying for, intermittent problems for over 2 1/2 years, and the most horrible customer service I have experienced with any company ever. Basic customer service center is in the Philippines. The FCC hasn't done anything about it though many people contact them regularly. They have a high speed internet monopoly in my area! Their so called executive support staff promises you they will get the problem fixed, but it never is. It is an area wide problem, not at my home. Every thing at my home has been replaced, including the drop wire and their tap on the pole.
6 years ago
Michael Saint Joseph, MO
They don't deserve one star. We've had internet for a few years. We added cable and when they came to install it, they took the old modem and put in an all-in-one Altice box. Since installation 9 days ago we've had internet a total of 2 days. Everytime we call we are on hold for about an hour and when we finally get someone on the line, they say they are sending a signal and it should work. Or they say we can't do anything. We've had two technicians come out and neither one could do anything to fix it. I have emailed a guy at the local office like he said and tried contacting them on Facebook through messenger. Everyone tries to pass the buck. Everyday without internet costs customers money when they are paying for streaming services.
6 years ago
Payam
Warning!!!
This company is scam ,do not buy any service from Suddenlink I closed my account with them after 6 months they sent me the bill I called them to see why they told me you didn't pay your payment I have my receipt ,and after sent to them they removed and after 2 months again I got the bill I called the costumer service is horrible very rude and they told me you didn't pay Again I show the paper they told me no You have to pay or you can go to the branch they don't have any branch close to my house 40 miles again I drove to this dishonest company they told me no you don't need to pay you already pay and again is show up in my account they want to play with costumer and tomorrow I'm going to the court
6 years ago
Kim can Rijn Parkersburg, WV
Worst customer service on the planet. I used to have three accounts with them at three different locations at the same time. All three were houses that were being rented out as short term rentals, fully furnished and all utilities included.
I had the payments set up on automatic payment. Suddenlink consistently messed up the payments, crediting the payments to the wrong accounts. I would have a $300 or $400 credit balance on one account while another account would be showing that I had not paid and they were threatening to cut off my service. This went on for months with me going down to the Suddenlink office in person to straighten things out. Finally I got fed up and canceled two of the accounts and left just one account with them.
Now I’m ready to cancel that account. The Cable TV service on that house went out for almost 2 weeks it was an area wide issue and they had thousands of customers without cable service. It impacted two of my guests who stayed during that time. Cable TV and Internet are key amenities that I offer my guests, so this was a big deal.
Then last night, something happened which was finally the last straw. A new neighbor moved in next-door to the remaining house with Suddenlink service. That Neighbor signed up for Suddenlink. The Suddenlink contractor came out to install his service and managed to knock out service out. We mentioned it to him and he said yeah “I guess it could’ve been me.” But he didn’t do anything to fix the issue. So now I have other guests that have been without Internet and cable for their entire stay. When I called Suddenlink about this issue last night they kept me on hold for over two hours. They told me the soonest they could fix the issue is Monday afternoon. That’s four days after their contractor knocked my service off. I’m calling their competitor today and scheduling Internet service with them as soon as possible.
6 years ago
Mark Phillips Pflugerville, TX
You we feel good twice with Suddenlink; once when are a new customer ordering and twice when you finally get rid of them. 8 days after install I cancelled service because I didn't like the Guide Interface and the Altice One Box was all in one and didn't let me use my Google Mesh System unless I went to higher Internet speeds. I was told on the phone; when I signed up that, "It would work" but the installer said, "otherwise." Here is where the real fun starts; trying to cancel. During the initial cancel phone call I was constantly asked to rec-consider even after explaining I already had a new provider, the account retention person was very rude and said, "Well if we can’t have a reasonable discussion about retaining me, then were done," and hung up. I had to call back to find out how to return the equipment and to verify the account was closed. I had to call back several times to understand why I was still being charged $120. I struggled to get through, had hold-times and call back times that exceeded an hour on at least three occasions. This morning I’m waiting on a 20 minute call back and its going on two hours. I didn’t receive a call back so I drove 20 miles the Suddenlink Store and there were 50+ customers waiting in line. I finally decided my sanity was worth the additional payment of $25; btw , their payment system only takes about 4 minutes.
6 years ago
Karen King Milton, WV
If I could give them less than one star, I would. I despise this company! Since last Saturday, September 21st, 2019, we have wasted countless HOURS of our time trying to correct what should have been a very simple problem for my parents. We have been repeatedly lied to, placed on hold for TWO AND A HALF HOURS at a time, driven to a local office and stood for an hour, worked schedules around being there when a technician was promised and did NOT show, all to no avail. After a technician finally showed, DAYS after being promised one, he only made their simple problem worse! I will be contactig both the Better Business Bureau and the Attorney General's Office in the morning to report this unexcusable "service"!
6 years ago
Leo Russ Post Falls, ID
For those who don't know: suddenlink provides NOT only tv but also Internet service, and this review is about INTERNET service provided BY suddenlink.
Slow speeds (up to 20mbs down), regular service interruptions, and then this:
The outfit hiked the price of service without informing via email, phone, or snail mail about it, no statement has ever been sent to me either. Six months later, they disconnected service without warning and now want to charge late fees and re-connection fee.
I requested that the account was cancelled on Aug 12, 2019, called back three days later (Aug 15) to verify but the account had not been cancelled, and there was nothing on the account about my request.
6 years ago Edited February 24, 2023
Lynn Sedona, AZ
Overpriced with spotty service in Sedona AZ. Phone tree is extremely annoying and you can never get directly to the dept needed. Voice recognition can't even manage to recognize Yes and No most of the time. When quitting the service (moving), the account retention person INSISTED that we tell her where we were moving to. I said its personal and she continue to insist. I asked for a supervisor and she said she didn't have one. BS. And of course, you don't get any money back for unused service.
6 years ago
Cheryl Hobbs College Station, TX
If I could give them less than 1 star I would. This company takes advantage of their customers! Not only do they hold the college students in the area hostage, but they lie to their customers. Their service has always been the worst ever! It slows down, it goes out, and the company does nothing about it. As for billing, they overcharge (because they have a monopoly), they will not adjust your bill if they have an outrageous, and they add or change fess whenever they think they can. Do Not Use This Company! They were recently bought by a company out of New York Altice and will be changing their name soon.
6 years ago
Tammy Diehl Amarillo, TX
I was called about free install when I upgraded to the 1gb plan from the 400mpbs that we were currently on so I went for it. The tech came out to install and even though I told him not to remove the splitter he said I did not need it and did not listen when I told him how horrible the service is without it. So he left and the net started dropping out speeds going from 100mbps to 500 after two weeks of fighting it a tech finally came to the house to fix it. Put the splitter back on and they were nice enough to charge me 60.00 for the fix. Do not let them do this to you! I would say half the techs there do not work for Suddenlink at all come from Lubbock and do not know what they are doing. Be very careful! I miss my AT&T Fiber so much I almost died when I heard they were coming here! I cannot wait to make that switch!
6 years ago
TSMith Pflugerville, TX
I purchased a new home and Suddenlink Rep called to start a new wireless service for me at $49. I specifically asked if there was additional fees (i.e, taxes, surcharges, etc) and he said no.
I received the bill and it was $63.33. I know that is not much but I didn't appreciate what was quoted me and what the actual bill was. I called customer service and didn't seem to care. After a year I moved with AT&T and just called customer service to cancel my service and April was a jerk ! They also do not 'prorate' their bill so I am paying for days I am not using ! Isn't that nice ! How convenient !
7 years ago
Kelli Coats Jacksonville, TX
When I first signed up with Sudden link, about 5 years ago, I had phone, internet and cable for right at $100 a month, Fast forward to 2017..... I have added nothing new, they have actually taken away several channels including Comedy Central & Nickelodeon ( everyone with kids can sympathize!), replaced them with talk radio and called it good( definitely as far from good as possible) bc of a dispute over price with Viacom. They are only looking out for the best interest of their customers , one person I talked to told me. Right, now if you could convince my daughter that a live radio show over sports or another that's completely in spanish is more entertaining than SpongeBob, I might could swallow that while I'm planting my magic beans. Adding insult to injury, my bill is now $154.00 because the cost of doing business goes up every year duhh explained the bored sounded customer service rep. Gosh don't I feel dumb for not understanding that now. True there is no contract and true customer service is always a live person you can understand, maybe ( probably) not going to be helpful but at least you don't have to go round and round with an automated computer but seriously if you have other options, skip Suddenlink. My family and I are extremely unhappy with the service, and the people in the office are the most unhappy looking people I've ever seen. Id find a new job if my place of employment made me look like I'd eaten a bowl of lemons everyday. Just sayin'
8 years ago
BrandonG Batesville, AR
My business has internet service with Suddenlink. We were given an IP address that was already being used by another business. We wrapped much of our network around this IP, but had intermittent issues as would be expected. The tech that said to reach out if we had any issues, would not, and has not responded. My Rep has not responded. I can't go to the local office, because they don't deal with businesses. I reached out to their corporate headquarters, and they passed it on to a business billing manager, but he won't return my several messages. The corporate executive service team won't help. This has cost my business quite a bit of money in excess of $1500. Suddenlink seems to not have a care for their business customer on this. I have an IT company, and we deal with carriers all over the country. This is definitely the worst customer service I have dealt with.
9 years ago
Review Source
Jim Ross Lightfoot Columbus, OH
The service is reliable. Very few outages. Over the years I’ve had a couple of issues, however, they were dealt with promptly. Overall, they have been a good company to deal with and deliver a good product.
3 years ago
The Company Critic Houston, TX
The absolute worst internet connection I’ve ever experienced with a company. The internet is down 3 days out of every week. Then when you call and try to explain they really don’t do anything about it but apologize but expect you to still pay the full price every month. It blows my mind on why this company even exists. I left one star because I had to fill it in otherwise I would’ve left it empty.
1 year ago
Diana Tarrant Purcell, OK
At least 3 times a day it drops. Nothing worse than when you're watching a game & you get 'Connection lost , etc.' I live in a small town with very few choices & this was the best we could get AND IT ONLY WORKS 60% OF THE TIME! The extender to get internet at the other end of the house is a joke & can't even keep a connection Thank goodness I can do Hotspot with my phone. Terrible company but Windstream is worse. Until a decent internet provider comes to our area we get basicly dial up (which would probably work better)
1 year ago
Leo Wilmoth Siloam Springs, AR
Service was mostly fine, though there was one bad incident. They specify they will never contact you with popups, spam, or scams. One night our service cut out, and a popup appeared asking me to pay my bill or I'd have my service disconnected.
I begrudgingly complied, and my service continued. For about a week I thought I'd been scammed, but it turned out to be real. Very scary.
2 years ago
Rob
Been with suddenlink for 30 years all I can say is they suck!! Especially the service they don’t care ok we will set up and appointment 4-5 days out sometimes!! . I’m a paying customer this is unacceptable !! We are close to 100 times to complaining about this awful company!! I live in an area with very little options!! If I did we would’ve been gone years ago avoid this company if you can !!!!!
2 years ago
Jonathan Chacon Canton, TX
The worst company ever!! Horrible customer service, escalation of charges and no notifications when a payment is not processed. Had a mishap with my credit card and payment was not accepted for two months. When I called customer service for my commercial account nothing was done! The customer service attendant told me that they do not provide refunds or corrections for fees charged. Wtf?! I have had a stellar pay history for the past 5 years with them and this is what they say… Wow!! First opportunity I get I’m leaving Suddenlink, what a rip off!
3 years ago
Harry Malone Kansas City, KS
Service interrupted on a regular basis. They had the basic plan. Then every other billing cycle the amount increased to $80 a month . This outfit has the worst customer service each agent has untruthful replies. The billing department are the most corrupt scammers. Do not try to disconnect from these crooks. Over and over I called to remove service. Each month they kept sending an outrageous total.
All this time I had T-Mobile.
3 years ago
Kathy Gillis Grass Valley, CA
Not happy with Suddenlink!!! Netflix always goes out. The technician came out several times. Says not their problem. It’s 3rd, party problem. The buffering continues on a show, can’t watch , it used to work a few years ago , then sold the Company to someone else. So we sit here, pay Suddenlink every month for crummy service. I should cancel,but, what else can we watch ? Regular T.V. Is ok on Suddenlink other service is HBO , costs more , so what to do ? Unhappy customer.
3 years ago
Debbie King Garland, TX
Signed up for internet. Was given an installment date. Drove 156 miles round trip to our lake house only to find out they hadn't run cables. They charged our checking account $105.98 for work NEVER done. Called 4 times. Given run around. Told it would take 7 - 10 business days to get our money back. No apologies. No service. TERRIBLE. DO NOT USE THEM!!!!!
3 years ago
Mr Dankler Batesville, AR
Literally the worst company on the planet. Just a complete scam. Customer service will only talk to you if you want to pay a bill and they scammed us out of 100 dollars saying we didn't return equipment that they picked up themselves. I cannot believe how terrible these people are. Paid for a gig of internet that never got faster than 500mb. Doubled the price after a year and then said they would lower it after I had to stay on the phone for an hour and a half to cancel the service. Switched to ATT Fiber and couldn't be happier. Cheaper, faster, no idiot, scam customer service.
3 years ago
dook pinky Nacogdoches, TX
Company is totally dishonest. Foreign speaking customer service, they dont understand issue and I can't understand them. Language accent problem.
Unreasonable costs after 12 months promotion.
Fees charged that don't make sense.
SMALL DATA CAP IF YOU USE A ROKU OR SUCH!!
Calling, texting complaining does nothing. They tell you to like it or lump it, no help!!
Turn them into FCC. That helps some.
Not amazing!!!
3 years ago
Brian Bidwell Spring Branch, TX
Arguably one of the worst customer service companies on the map. It almost appears their policies and business model is to irritate the customer and lose their business forever rather than help and earn their trust. No question I would go without cable or internet before I would ever sign up with Suddenlink again. Not a reputable company and should be avoided at all cost. They do not value you as a customer!
3 years ago
Murph Esq San Diego, CA
Appallingly bad internet service including modems that fail frequently and service “technicians “ who apparently have no idea what they are doing and fail to show up—Yesterday they gave a “window” of 10am to 8 pm AND THEY NEVER SHOWED UP
THIS HAS HAPPENED TWICE
We work from home and must have internet to function
We are considering a class action suit against SUDDENLINK for breach of contract and possibly for fraud . Please contact us here if you have any interest in joining the suit
3 years ago
Lauren Bustamente Aubrey, TX
Awful!!! Super expensive!! Bills would vary a ton, and when I asked why they said Bc of data use even tho I had paid extra already for unlimited. My house only has two TVs and my cell phone that we use. No gaming or anything crazy. When I called to cancel I was put on hold for 30 mins. The manager to piss me off one last time. So glad I’m not having to deal with them anymore
3 years ago
JAY HEIL
Signed up with sudden link. They came out to install and the tech said I was to far from the road and they could not survive my house. Ok fine. I stayed with Windstream. Now I am getting billed for service that was never installed and I have never used. I can not call because every time I do I get a recording saying I must make a payment to reinstate my service. ( that I don’t have). Never have an option to talk to a person to explain. I once got a person but I could not understand them and they could not grasp the situation I am in. Terrible company. Do not use them.
3 years ago
Stephanie Macias
Horrible! My internet goes out everyday for hours, sometimes it doesnt come back for days. I have called over 20+ to tech support and they just simply give me a new router. This new router is WORSE than each pervious one. If you have another option to choose another internet provider then CHOOSE THE OTHER. You have been warned. This is by far worse than dial up internet.
3 years ago
Ms. Tillman
Every since I changed over to unlimited internet, my service has been TRASH. Lord forbid a storm come through or it's cloudy outside. I use to work there and would here Louisiana and The Woodlands complain all the time but Tyler had good service. Now, I see how those people feel and made sure to give them a discount on the daily. Can't wait for some new service!
3 years ago
Brandon Moorer Fort Worth, TX
I thought when you change things is for the better but this new DVR they have sucks SO when I wanted old DVR back tivo they refused saying they are unable but I know people who still have the older tivo I Recently found a cable provider who has the tivo so now I will be leaving suddenly because I feel like I have been forced to Not to mention my Internet works only when it wants to and they still haven't been able to do anything about that However my biggest issue is the DVR
3 years ago
David Loredo Austin, TX
Worst cable/internet company ever!! They are unprofessional, unorganized, & have horrible service. There’s a reason why they will give service to anyone without credit checks. I recommend no one use them because it will be an ongoing headache & when u decide to leave they will add on a bunch of charges to get the most from you since you are leaving. They will loose your returned equipment & charge you for it. The only reason they have business is because they pray on less fortunate people with bad credit. If you can avoid using them I would! You will regret it.
3 years ago
Tasha Spencer Stillwater, OK
I wish I could give a lower score, but unfortunately I can't. Sudden and random charges and price increase on my account with no communication, and denial that it happened as they are looking at it? No thank you... Inconsistent and unreliable service and UNBELIEVABLY difficult to get help to come out or show liked scheduled. Doing things with this company is like going back to a time before the internet but with A LOT more rage... POS company!
3 years ago
Review Source
David Rice Myrtle Beach, SC
Technician was supposed to come between 8:00-11:00. Already paid for the service. They said the technician would send updates and has cell phone number and email address and have not heard one thing. Been waiting 4 hours for them to come. Their customer service is awful. It would have taken 10 seconds to send information about why he hasn’t shown up yet during their scheduled appointment time. Very disgusted customer. Think I’m gonna cancel the service altogether. No way to do business. .
Would not recommend them to anyone.
3 years ago
Dennis Alvarez College Station, TX
If I could give it zero in rating I would be more then happy to. Returned the modem back to Suddenlink to the box outside, due to Covid. Suddenlink kept charging my account. They lost the modem and never refunded my account for charging the monthly 10.00. Now prices are increasing to 120 plus a month. Costumer service is no help, hoping I’ll give up. What’s sad Suddenlink are the lowest rates cable company and the don’t even try to fix their image. Truly sad!
3 years ago
Dan Johnson Dallas, TX
The worse customer service ever. Takes for ever to get any help over the phone. Then if you actually connect with a live person hopefully you won’t be hung up on. Technicians will need to come out 2-3 different times to resolve the issue with each technician telling you the other technician did it all wrong. Then they charge you 60 dollars for something that is on their end. Totally the worst, stay away if I were you. Can’t wait for Vexus to be in my area.
3 years ago
Mark Frazier Houston, TX
I am 66 yrs old, veteran, and disabled on fixed income. In East Texas, behind the Pine Curtain, Suddenlink is the only cable internet provider. Louie G can be blamed for that. I have had to fight with them on multiple occasions for bill creep and price gouging. Today, I had to stay on the phone for 3 hours to get my bill adjusted. They use the same tactics as car dealers where they pass you around until you're exhausted from getting screwed.
4 years ago
