Name: CenturyLink
Rating: 3.1

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Chase B Peoria, AZ

Terrible customer service, completely unknowledgeable staff, and the chat help online is a joke, they are little help at all and half the stuff they tell you isn't even true. Their brick and mortar store staff is a little bit better at least. Service is awful, terrible speeds, much less than half of the promised mbps.

5 years ago

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Spencer Hodgson Salt Lake City, UT

CenturyLink 's customer service is not very good. Whenever I called in I was talking to someone that didn't speak English very well and that was frustrating.

5 years ago

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James Voyles Boise, ID

Virtually zero down time, and never insufficient speed for our needs. HOWEVER, they just increased our bill due to the lapse of a 3-year "deal". Very unhappy with that!!!!!

5 years ago

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Heidi Mason Bountiful, UT

CenturyLink has been reliable, need very little down time and the buffering is minimal and not intrusive.

5 years ago

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Anonymous Westminster, MD

CL handled long distance until Verizon took over. There was no announcement when Verizon took over. Would like to be apprised of such info.

5 years ago

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Zeremariam Peoria, AZ

Because no company is perfect, and when you deal over the phone customer service say what they think instead what customer want.

6 years ago

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Galen Stolp Sioux Falls, SD

Worst customer service I have ever experienced. And it takes a lot to be upset. Average call time to answer one questions is about 45 minutes to an hour and minimum 6-7 transfers. I do not recommend calling any customer service if you have an issue with their internet unless you have a full weekend or 2-3 hours to answer your question.

6 years ago

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Jason North Las Vegas, NV

Worst customer service! They failed to deliver service and did not even contact me about any updates. I had to call and be on the phone for over an hour each time I called, and even then... They never gave me a solution to their failure to set up service when they said they would. Don’t listen to their lies.

6 years ago

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Jackie Rossville, IN

They will not update our lines to fioptics and it runs right next to our street. Internet is snail. And I will continue to look for better stuff. They need to update system so they can have more customers cause they are not accepting any more customers

6 years ago

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Debbie Loomis, CA

They lose their mail and don't post payment timely then charge late fees on top of late fees, refuse to reverse charges. Where is their mail going? Happens way too often. Received a notice of cancellation for .02 cents today. Really?

6 years ago

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Zaure Kent, WA

High speed internet is more like the low speed. The deal of $50 per month turned out to be a rip off, and I ended up paying almost $70!!! $70 for the slowest internet in my life!... Also, couldn't update my account information because of the lack of a good customer service.

6 years ago

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Donald Neumann Jefferson City, MO

CenturyLink installed a new phone line 6/19/2017 but did not bury it. Tried calling and email 5 times but the only response I received is that a supervisor would call--never happened. The line remains on the ground with grass growing tall for the past 1-1/2 months since I cannot mow it without cutting the line.

6 years ago

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Michael Lyman Salt Lake City, UT

CenturyLink is awful internet, I would only use it as a last resort. They are super cheap, but from my experience, the internet is super slow and drops a lot. Their customer service is not helpful and seemingly always in a bad mood. I happily left them for better service.

6 years ago

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Doyal Stewart Salt Lake City, UT

I absolutely hate CenturyLink. Every month I had some kind of issue with my bill and would have to wait on the line for forever. Their internet was so bad, I had to call all the time to try and figure out what was wrong with it. It was extremely frustrating. I was so glad when I moved to a place that had better options than just CenturyLink.

6 years ago

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Benjamin Tetteh

I have been with centurylink for about two years and their Internet services is sub-par. Yesterday I was in middle of my school quiz and all of the Internet went. It came back 30 mins after the test. These MFs want me to pay them. Please do not make that mistake but their service suck.

6 years ago

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Jonny Hancock Draper, UT

Century Link promised me a lot before I signed up, but the service just didn't measure up. The internet speed was mediocre at best and it was very difficult to make payments online through Century Link's online portal. The company was somewhat difficult to deal with as well. Would not recommend.

6 years ago

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Rey

If i can give less than zero rating with centuly link customer service.i would do that in daily basis.i wonder why this company is still open,consumer board need to do something about this company.very bad customer service!!!

6 years ago

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ben Saint Paul, MN

Poor quality internet that frequently cuts out. Very long hold times for customer service. Frequently transferred from department to department and often disconnected when calling costumer service. Excuses excuses excuses from employees. No shame in over charging you because they don't think you will want to deal with the above noted.

7 years ago

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Nini New York, NY

Worldwide high speed internet with no additional charges. Also, no data overages and no contract wifi services.

10 months ago Edited June 20, 2023

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Mark Kenneth Swanwick New York, NY

I'm giving this company one more star than it deserves only because I have to. This company does not stick to their appointments (they have rescheduled me 5 times), and give excuses for not being there. They got my account wrong twice, then tried to tell me they showed up, and texted me when they got here, but I received no text from them at all

11 months ago

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Jerry Mcanally Tucson, AZ

Applied in June 2021 for APC so I can lower my bills I'm disabled and on social security disability, it was approved and signed up through century link they have NVR gave me my discount, so I'm ditching them thx 4 nothing

11 months ago

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Hermann M. Bristow Boise, ID

i have a 4 star alwayas leaving room for improvement , had some trouble in the past with my connection they made it work by providing discounts on my next bill :)

1 year ago

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Amber Scott Portland, OR

I’m pleased with the service but don’t like that I can’t pay ahead of time. The internet can be slow or glitch, either stuck or goes straight back to home page. Mainly reliable

1 year ago

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Josh Hughes Denver, CO

I've been very happy with my century link fiber. Their no contract plan is perfect and I've never had issues with them.

1 year ago

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Dianna Hall NC

There is nothing fast about this internet. My MiFi works faster and that's not saying much. You bundle and kind of feel like you are stuck. I have a 1400 sq ft home and can't even get service on my printer in the bedroom. They sold me a booster for $100 that didn't make a difference. So throwing good money after bad. After writing this I really think I am going to have to just cancel them and deal with the consequences. My neighbors all use Comcast and are very pleased.

1 year ago

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Muriel Sheppard West Des Moines, IA

I have never had a problem with Century Link despite what I've heard. I've been with them many many years and will continue to do so for my computer and phones.

1 year ago

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SandyKay Omaha, NE

Century Link internet is great, I have had it for 10+ years. They offer a wide range of packages that are very affordable.

1 year ago

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BOOHOUSTON Portland, OR

I have had Comcast and DirecTV but CenturyLink has been the most reliable and cost effective for me. Absolutely no complaints at all!

1 year ago

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AngeliaHuffman Flora, IN

Century link would definitely not be my first choice of internet service. I've had to restart the router at least two times daily since I started using it because the Wi-Fi just stopped working.

1 year ago

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Carol Ross Warsaw, IN

Great service in our area . We live out of cities limits and if something goes wrong they are there within a few minutes.

2 years ago

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upnorthwi Bellevue, WA

Worst service possible and very expensive. The truth is, you can only get so much out of a landline as far as internet service. I was getting a average of 1.5 Mbps for a very expensive price. They had no intention of ever upgrading my local service, so I no longer use them for internet service, just too slow. Customer service was simply awful as well.

2 years ago

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Pamalita Denver, CO

I was a customer of CenturyLink and I do suggest to future residents that they can use the service of CenturyLink as our rentals are wired for there service.

2 years ago

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Rachel Pletke Osseo, MN

Century link was the only option for us when we moved to our new home. The price has not increased in 3 years. Service has been consistent.

2 years ago Edited August 2, 2022

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Megum Povsha Bozeman, MT

The service is reliable and the price is better than Xfinity. There was a little disconnect on installation day but overall the set up service was good.

2 years ago Edited February 18, 2022

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Michael Surber Memphis, TN

Have had problems with their internet around the Williford area a lot when I lived there. It would freeze up every once in awhile and you would have to reboot your whole modem.

2 years ago

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Ryan Vett Chandler, AZ

Great customer service and high speed internet for a very good price. Some issues when installing a new modem but perfectly fine afterwards.

2 years ago

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Russell Vastine Aurora, CO

Had centurylink when I first bought my house. Very fast and reliable service the price was cheaper than Comcast at the time

2 years ago Edited January 3, 2022

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tommy melvin Richmond, VA

I set my in laws up with century link and they love it. Easy to use and customer service is patient with them if they have issues.

2 years ago

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Alyssa Hansel Tallahassee, FL

I currently have Centurylink and they are great! I can't complain about their super fast and reliable service! Customer service is also great!

4 years ago

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Kaitlyn Rios Ogden, UT

I have CenturyLink and after upgrading speeds, I feel that the internet access is superb. It is well worth the discounted pricing. Excellent customer service too!

4 years ago

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Ron Vincent Magna, UT

Our internet is very slow in this area. I can’t express our frustrating this has been for all of us in this area. The customer service is great!! We’ve never had any problems except for our frustrating internet!!

4 years ago

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Hallieford Arlington, TX

I have had century link for over 5 years and it’s been great. I got the price for life. We can stream on multiple devices.

4 years ago

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chris Francom Houston, TX

The speeds were not very fast and they seem to always try and increase your rates. They automatically included things into my bundle that I didn’t ask for and didn’t want.

4 years ago

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Connor Farmington, UT

CenturyLink is fast and easy to communicate with internet service. The billing was easy and with multiple people, we never had an issue with streaming.

4 years ago

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Joy Hill Pleasant Grove, UT

Service is great - they do everything they can to keep you from cancelling. I do wish they had higher speeds where I live.

4 years ago

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Chloe Adams Morgan, UT

I purchased centurylink for my home in northern Utah with very high hopes. We canceled our subscription as soon as possible. The WiFi device was terrible. When we contacted Century link I was met with an annoying automated voice, and little to no help. I was left angry and throughly displeased.

4 years ago

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Jennifer Smith Salt Lake City, UT

Our experience with CenturyLink has not been positive. The coverage in our area has been slow. CenturyLink came to our house to try to deliver faster internet speeds but was unable to meet the requirements we had for our home office.

4 years ago

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G Saint George, UT

Honestly our internet is rough. I was FaceTiming my bud in South America and we kept cutting out I thought their internet was the issue cause they’re in a 3rd world country but it was us so.... yeah

4 years ago

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Nana Asiata Herriman, UT

Centurylink is very affordable and awesome service as well. Whenever we have an issue with our internet, they are willing to fix any issues right away.

4 years ago

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Londyn Berrett American Fork, UT

We had centurylink broadband for several years. The service we were paying for was never the service we were getting. The quality and reliability of broadband is not good. They also consistently raise prices for loyal customers which gets old. You then need to call in and haggle to get a new customer price. This is a broken business model that most internet and cable providers employ. We stopped supporting it and tried another offering which we are much happier with.

5 years ago