Name: byte
Rating: 4.3

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Verified Customer

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Justin Wilson Williamstown, NJ

Little mishap in the beginning but they were quick to resolve and get my order to me right away.

2 years ago

Reply from byte

We are happy to hear the issue was quickly resolved. Thank you for your review!

Oct. 18th, 2021

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Verified Customer

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Nicole Wood Mesa, AZ

The beginning customer service was great but it's hard to get a response once you've paid and received your alingers.

2 years ago

Reply from byte

Hey Nicole. During every customer's Byte journey we want them to feel supported by our team. We apologize if this has not been the case for you. You should be receiving check-in emails from our team so we can make sure things in your treatment are going smoothly. If you have not been receiving those emails, please give us a call at 877-298-3669 so we can look into this further and make sure you're being taken care of!

Oct. 19th, 2021

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Verified Customer

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LaRon Washington, DC

Always a quick thorough response! I never have to reach out to anyone else to answer my question.

2 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Oct. 20th, 2021

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Verified Customer

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Lauren Hayes Wallingford, CT

It's been the most seamless process ever and I fully believe my treatment plan.

2 years ago

Reply from byte

We believe in providing the best care to our customers as they go through treatment. Happy to hear about your experience :)

Oct. 20th, 2021

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Verified Customer

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Mikaela Ringaman Princeton, MN

They are comfortable straight from the package. Byte is convenient and effective!

2 years ago

Reply from byte

Thank you so much for you feedback, loving it!

Oct. 20th, 2021

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Verified Customer

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Kle Krichbaum West Lafayette, IN

So far so good. I was very uncomfortable in the beginning because I have never hard orthodontic work done.

2 years ago

Reply from byte

We are here for each customer every step of the way, so don't hesitate to reach out!

Oct. 20th, 2021

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Verified Customer

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Lillian Wallace Palatka, FL

I've had a great experience. I did have a tray that came cracked, but I got a replacement within 3 weeks.

2 years ago

Reply from byte

We are glad to hear our team was able to help out. Thank you for your review:)

Oct. 20th, 2021

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Verified Customer

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Kailey Llano, TX

The slight delay in email response time is my only complaint- not really even a complaint, more of an observation.

2 years ago

Reply from byte

Hi Kailey! Thank you for your review. For immediate assistance, you can always reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would love to help!

Oct. 20th, 2021

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Verified Customer

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June Reiling Lead, SD

The appliance feels great. I have done Invisalign in the past. This is a 200% improvement!

2 years ago

Reply from byte

Out with the old, in with the ✨NEW✨ (; Thank you for sharing!

Oct. 19th, 2021

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Verified Customer

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Lakiesha Reel Philadelphia, PA

I am very pleased with my results thus far. My smile is better and my confidence have improved.

2 years ago

Reply from byte

That is what we love to hear! Thank you for sharing :)

Oct. 20th, 2021

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Verified Customer

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J Minneapolis, MN

Their products are great but their advisors don't always respond in a timely manner or just never respond at all.

2 years ago

Reply from byte

Hi there! We are sorry to hear you have not heard back from our team. Let's get this figured out for you. For the quickest response, please reach out via phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 20th, 2021

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Verified Customer

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Christine Taylor Bismarck, ND

I am 2 months in and I have seen great results so far! Excited to my final results!

2 years ago

Reply from byte

Smiles to go all around, that's what it's all about! Thank you for sharing 💘

Oct. 19th, 2021

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Verified Customer

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Christie Nikoloff Okemos, MI

The company has been responsive, quick on delivery, and they have given me my smile back!

2 years ago

Reply from byte

Smiles to go all around, that's what it's all about! Thank you for sharing 💖

Oct. 19th, 2021

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Verified Customer

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Tafari Dixon Chicago, IL

My second week of using my Aligners, they didn't fit. I reach out to customer service and no one replied. I reached out to the doctor that help me no response . Worst Decision I have made and no refund was made.

2 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist!

Oct. 19th, 2021

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Verified Customer

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Maria Zarate Humble, TX

I rate Byte 5 stars because of their customer services, dentists and awesome products!

2 years ago

Reply from byte

Love this, we just can't get enough! Thank you for the great feedback <3

Oct. 19th, 2021

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Verified Customer

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Clement Baratta Jersey City, NJ

Everything great. I would like communications at least once every two weeks. It can be very short.

2 years ago

Reply from byte

Hi there, thank you for your review! Once treatment has started, we send check in emails every 30 days to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 20th, 2021

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Verified Customer

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Liz Wayland, NY

Because I can see a change the first pair only hurt a little and than the rest just fit in well.

2 years ago

Reply from byte

Just like you said, it just keeps getting better and better! Many of our customers have shared that y using their HyperByte daily, any discomfort is relieved! If you have any questions, feel free to give us a call at (877) 298-3669 ☺

Oct. 19th, 2021

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Verified Customer

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Kerry R Finch Newport, MN

Not happy with results so far. Feel like nothing is happening. I'm hoping I'll be seeing some results but so far, not happy with them.

2 years ago

Reply from byte

Hi there, while changes will be gradual with Byte aligners, our Customer Care team is here to check in on every customer's progress. To connect with our team, simply email [email protected] or give us a call at 877-298-3669:)

Oct. 19th, 2021

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Verified Customer

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David Stauffer

The aligners are way more comfortable and stable then the Smile Direct ones. What a difference!

2 years ago

Reply from byte

Fantastic to hear you're having a great experience, David :) We can't wait to get you to that last step.

Nov. 2nd, 2021

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Verified Customer

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Jaime Lynn Guarrera Thompson's Station, TN

I feel like once I paid communications from team members decreased, I am now on week 11 without any update from the insurance side

2 years ago

Reply from byte

Hi Jaime, once treatment has started, our team sends out check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. Let's get you to your new smile!

Oct. 19th, 2021

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Verified Customer

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Javan Fermin Bronx, NY

Definitely working but I have to file down every aligner due to getting cuts on inner mouth and tongue

2 years ago

Reply from byte

Hi Javan, it can definitely take some getting used to for mouths to wear aligners. We are here any time you have questions, so don't hesitate to reach out!

Oct. 20th, 2021

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Verified Customer

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Maria Clawson, MI

Customer service was always on top of things prior to my purchase - once I bought them they took longer

2 years ago

Reply from byte

Hi Maria. Our team is standing by to support you every step of the way. We understand it can be frustrating waiting for a response, but rest assured the Byte team is here to address every question or concern you have. For the quickest assistance, give us a call at 877-298-3669 :)

Oct. 19th, 2021

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Verified Customer

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Michelle jones Bristol, TN

I'm on week 10 and my teeth are looking great my gap is almost gone I have 4weeks left

2 years ago

Reply from byte

Hey Michelle, there's nothing we love more than helping our customers reach their smile goals all the while enjoying the journey 😊

Oct. 20th, 2021

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Verified Customer

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Lindsy Kemp Donaldson, AR

Byte is easy to use and affordable! The night plan is wonderful for busy people!

2 years ago

Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us :)

Oct. 20th, 2021

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Verified Customer

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Jennifer Wesson Marengo, IL

I see very little, if any, difference in my overbite which was the purpose of me buying Byte. I've also written several emails concerning this with no response.

2 years ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Oct. 19th, 2021

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Verified Customer

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Matt Glen Arm, MD

Doing what it promises, but also has an amazing service experience with the support team.

2 years ago

Reply from byte

Thank you! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Oct. 12th, 2021

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Verified Customer

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Killian Frisco, TX

The customer service is great. I'm not finished with the treatment so I'm waiting to see how the completed look will be.

2 years ago

Reply from byte

Thank you for your review, Killian! We are thrilled to hear that our team has been so helpful throughout your journey. We can't wait to see your final results!

Oct. 12th, 2021

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Verified Customer

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Michelle Lake Mary, FL

Paid 1,800+ for these liners and they aren't moving the one tooth i really wanted moved. I have to wear the same tray another 10 days and 20 minutes of the hyperbyte

2 years ago

Reply from byte

Thank you for your feedback, Michelle. We can understand your frustrations. When we receive a customer's impressions back, our dental team will create a custom treatment plan based on the information they have. Every person's anatomy is different, and sometimes teeth are a bit more stubborn than we anticipated. In order to account for those more stubborn teeth, we may ask to wear the aligners longer as we have to readjust our initial approach. We stand by the results we promised and will do what we can to get you there. We would be happy to address any concerns you have! You can give us a call at 877-298-3669 or email at [email protected]. We are standing by for support!

Oct. 12th, 2021

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Verified Customer

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Ariane Ramos Palm Harbor, FL

Helpful with starting process, but also did research on YouTube videos with people who actually used Byte

2 years ago

Reply from byte

Our Customer Care team is here to support each customer every step of the way. If you ever have questions, don't hesitate to reach out!

Oct. 12th, 2021

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Verified Customer

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ARM Tampa, FL

My smile is improving and product is working. Great value for the time and money spent

2 years ago

Reply from byte

This is so exciting! Thank you for your review:)

Oct. 12th, 2021

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Verified Customer

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Jenna Schuerger Akron, OH

Easy to use and no appointments necessary. Seeing results and it builds confidence.

2 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Oct. 27th, 2021

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Verified Customer

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Jennifer Perkins Albany, GA

It has fit into my schedule and I do not have to add in additional appointments to my day.

2 years ago

Reply from byte

Yes! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Oct. 27th, 2021

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Verified Customer

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Jesse Moore

Going good so far, a little discomfort which is expected to with treatment. Nothing unbearable.

2 years ago

Reply from byte

We appreciate your feedback! If you ever have any questions, don't hesitate to reach out to [email protected].

Oct. 27th, 2021

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Verified Customer

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Julian Jennings Hubbard, OH

Very accurate ,process was easy. Everything I was told was true and to the point.

2 years ago

Reply from byte

We love to hear it! Thank you for your review!

Oct. 27th, 2021

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Verified Customer

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Kaileigh Butte, MT

They do not hurt that much!! I also keep them in all day and they do not bother me at all!

2 years ago

Reply from byte

This is so great to hear! Thank you, Kaileigh!

Oct. 27th, 2021

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Verified Customer

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Kelly Glaser Cleveland, OH

The directions on how to use the products were thorough and the products are great quality.

2 years ago

Reply from byte

We are happy you think so too! Thank you for the great review, Kelly:)

Oct. 27th, 2021

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Verified Customer

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Leah Henley Seattle, WA

Awesome, teeth are looking GREAT. Byte is easy and convenient. Best if all ..it is working!!

2 years ago

Reply from byte

This is so exciting! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question, email [email protected] or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

Nov. 2nd, 2021

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Verified Customer

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Jake Maggs

It works. It's as simple as that. It's convenient & more affordable than conventional methods.

2 years ago

Reply from byte

Who says straightening your teeth can't be convenient? To those people, we just have one thing to say. Byteme.

Nov. 2nd, 2021

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Melissa Gershman Paso Robles, CA

I have been very happy and impressed the whole way through this process. I’m loving my results

2 years ago Edited January 10, 2024

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Nov. 2nd, 2021

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Verified Customer

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Onyinye Aladiume Anaheim, CA

I've seen the way my teeth have changed and I'm on week 8 currently. It's awesome

2 years ago

Reply from byte

This is so great to hear! If any questions arise, we've got your back - send us an email at [email protected] :)

Nov. 2nd, 2021

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Verified Customer

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Katie Byron Center, MI

Not sure if I'm happy with my teeth. But they ask you if your satisfied before you are living with out aligners. It's very sceamy.

2 years ago

Reply from byte

Thank you for your feedback, Katie. Our goal is to give our customers a smile they love. Because of this, we want to make sure each concern is addressed to ensure we have done all we can to achieve this. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. Our team is always happy to check a customer's current progress. To have our team evaluate any current progress you can reach them at [email protected] or give us a call at 877-298-3669.

Oct. 15th, 2021

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Verified Customer

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Kathleen Marie Butler Euless, TX

Everything is going ok. I'm nervous that no one from Byte checks actual progress of teeth along the way

2 years ago

Reply from byte

Hi there, thank you for your review! Once treatment has started, our team sends out check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 14th, 2021

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Verified Customer

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Katheryn Argento Mission Viejo, CA

so convenient and quick as it is only 1 set a week, where the others is every 2 weeks.

2 years ago

Reply from byte

Fantastic to hear you're having a great experience, Katheryn :) We can't wait to get you to that last step.

Nov. 2nd, 2021

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Verified Customer

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Kresenda Opiela Lytle, TX

I love how my teeth are changing. I can see already a difference and feel better about my smile.

2 years ago

Reply from byte

This is incredible! We are so excited for the progress you have already made. We are here for you throughout your whole journey, so reach out to [email protected] any time you have questions:)

Oct. 13th, 2021

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Verified Customer

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Liza Boston, MA

I have been using byte for about a month and a half and I can already see a difference.

2 years ago

Reply from byte

This is amazing! Let's keep this positive experience going ;)

Oct. 12th, 2021

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Verified Customer

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Lindsay Mustard Sherborn, MA

So far I am seeing progress towards my desired goal, wish insurance coverage was more transparent

2 years ago

Reply from byte

Thank you for your review! Don't hesitate to reach out with any questions:)

Oct. 12th, 2021

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Verified Customer

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Samantha Holtti Sheridan, OR

My teeth are already straightening after 9 weeks. It's amazing how quickly this is.

2 years ago

Reply from byte

Amazing! Let's get you that smile you deserve;)

Oct. 21st, 2021

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Verified Customer

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Skylar Clarksville, TN

Lack of professional oversight, but great customer service and convenient payment options and easy to use.

2 years ago

Reply from byte

Hi Skylar, thank you for your review. We would love to address any concerns you may have - give us a call at 877-298-3669!

Oct. 12th, 2021

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Verified Customer

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Suzanne New York, NY

The straightening process itself was easy, fast, and affordable. The results are miraculous.

2 years ago

Reply from byte

Woohoo! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.

Oct. 21st, 2021

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Verified Customer

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Vanessa Valizan Hesperia, CA

The whole process was very easy the aligners fit well and the aligner cleaner works great!

2 years ago

Reply from byte

The BrightByte is a game-changer! Thanks for the review:)

Oct. 21st, 2021