Name: byte
Rating: 4.3

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Maddie Filderman Denver, CO

So far loving byte! Easy to use and I feel my teeth moving already.

2 years ago

Reply from byte

Thanks for sharing this Maddie! :)

Sep. 8th, 2021

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Liz Marshall Grand Rapids, MI

Amazing product and even better customer service. Looking forward to my perfect smile!!!

2 years ago Edited November 3, 2021

Reply from byte

Hi Liz! Thank you for this review and for sharing this great feedback. We are constantly working to improve every customer's experience so if you ever have any questions or concerns do not hesitate to reach out.

Aug. 24th, 2021

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Jennifer Szad Asheville, NC

The folks at Byte have been so easy to work with! Loving the results so far.

2 years ago

Reply from byte

Thank you! We appreciate your feedback:)

Aug. 19th, 2021

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Keira Jackson Wamego, KS

I love byte. I’m already seeing a big difference in my smile.

2 years ago

Reply from byte

We are thrilled to hear you are already seeing results! That's awesome! Our team is here to support you every step of the way. If you ever have a question, concern, or just want to tell someone about your incredible new smile, we're here for you :)

Aug. 11th, 2021

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Reagan Lewis Tacoma, WA

The Customer service if phenomenal! I love my teeth more than ever

2 years ago

Reply from byte

We are so happy to hear this! Thank you for your review!

Jul. 23rd, 2021

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kylie hansen Litchfield, NE

The staff is so great, and I’m seeing a lot of progress on my teeth

3 years ago Edited November 3, 2021

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Claudya Blanco Islandia, NY

I suffer from migraines feel that they triggered them

2 years ago

Reply from byte

Hello Claudya, it is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 28th, 2022

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Verified Customer

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Brooklyn smith Anderson, IN

It's been terrible. They don't fit right

2 years ago

Reply from byte

Hi Brooklyn, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 31st, 2022

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Verified Customer

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Joshua Nicholas Pitterson Rosedale, NY

Their customer service just is not good.

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 17th, 2022

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Verified Customer

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Allison Manoa Kaneohe, HI

They never fit and I have to pay for a service I didnt get

2 years ago

Reply from byte

Hello Allison, we want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 18th, 2022

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Verified Customer

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Andrea L Blair New York, NY

This was a waste of expense money. I see no real results.

2 years ago

Reply from byte

We are here to help every customer get to their new smile! Please reach out with any concerns at patient.byte. com/support

Mar. 11th, 2022

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Verified Customer

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Amber nalls

Bad experience they messed up on my order twice

2 years ago

Reply from byte

Hi Amber, we'd love to help with any concerns you may have! Please reach out to us at patient.byte.c om/support or by giving us a call during normal business hours Monday-Sunday at 877-298-3669

Mar. 11th, 2022

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Roderick Thomas Temple Hills, MD

Poor customer service poor customer service

2 years ago

Reply from byte

Hi Roderick, we hear your frustrations and would love to look into this, to provide the best solution- please send us a DM over Facebook or Instagram.

Mar. 11th, 2022

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Verified Customer

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jennifer chew Los Angeles, CA

Terrible customer service, my bite is now off

2 years ago

Reply from byte

Hi there. Our customer's health and wellbeing is very important to us and we want every customer to feel supported throughout the whole Byte journey. Please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to look into this.

Mar. 11th, 2022

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Verified Customer

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David Hawthorne Keller, TX

Cut off in the middle of my treatment with no explanation.

2 years ago

Reply from byte

Hi there, please contact us so we can look into this asap. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 9th, 2022

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Verified Customer

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Kelly Goeken Carthage, MO

After results were poor, customer service was not helpful.

2 years ago

Reply from byte

Thank you so much for your feedback. We are constantly looking for ways to improve our customer experience. We know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 9th, 2022

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Verified Customer

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Richie M East Rutherford, NJ

Awful customer service experience from start to finish

2 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Verified Customer

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Bohanelge Sena Maplewood, NJ

No guidance; very painful; delayed responses;

2 years ago

Reply from byte

From start to finish, it is our goal to make our customers feel comfortable and supported. Our customer care team is here to guide you through every step of your smile journey. We apologize if you have not felt that and we want to turn around your experience. Please give us a call at 877-298-3669 or send us an email at [email protected] and our team can take care of you.

Oct. 30th, 2021

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Verified Customer

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Alethea Rigdon Clearwater, FL

The lower retainer does not fit - I can not get it on

2 years ago

Reply from byte

Hey there. Our customer care team is here to help. If your aligner isn't fitting we want to check the fit and figure out the best next steps to get you on track towards your dream smile. Send us an email at [email protected] and a Byte team member will take care of you.

Oct. 26th, 2021

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Verified Customer

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Amber Jones Angleton, TX

They don't fit right I haven't been able to use them

2 years ago

Reply from byte

Hi Amber. Our team is here for you every step of the way. If your aligners are not fitting properly, please give us a call at 877-298-3669 or send us an email at [email protected] and a Byte team member will take care of you and set you up with the best next steps towards your dream smile!

Oct. 26th, 2021

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Verified Customer

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Sofia Garcia Spring Valley, CA

I was told I was a candidate when I very clearly am not.

2 years ago

Reply from byte

Hi there, if at any time you have concerns, we want to help! Please give us a call at 877-298-3669 or send us an email at [email protected]. :)

Nov. 3rd, 2021

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Verified Customer

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Francis Lemelin Trenton, MI

Very poor directions with no results. Very poor program

2 years ago

Reply from byte

Our goal at Byte is to make this process as simple and as easy to follow as possible. We apologize if you have not felt this during your journey, and we want to help. If you have any questions or concerns, our customer care team is here for you. Please give us a call at 877-298-3669 during normal business hours, MST, Monday-Sunday.

Oct. 30th, 2021

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Verified Customer

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Virgillia West Las Vegas, NV

I had very little progress with my treatment.

2 years ago

Reply from byte

Hi Virgillia- thanks for taking the time to share this review with us. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Oct. 19th, 2021

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Verified Customer

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Sherwood Forlee Davis, CA

No response from support when I contacted them.

2 years ago

Reply from byte

We want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Oct. 19th, 2021

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Verified Customer

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Jennifer Wilson Greenville, VA

Currently my treatment plan has not been effective.

2 years ago

Reply from byte

Let's get you in contact with our team to assist you with this. Give us a call at 877-298-3669 or send an email over to [email protected] and we'll get you taken care of :)

Oct. 19th, 2021

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Frantzcesca Raymond Cambria Heights, NY

Because they were no help in my experience

2 years ago

Reply from byte

We want to address your concerns and do what we can to help, Frantzcesca. Please give our team a call at 877-298-3669. Our team is standing by for support Monday to Sunday from 8:00 AM to 6:00 PM MST.

Oct. 15th, 2021

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Chelsy Springville, UT

Extremely painful and no one at Byte seemed to care.

2 years ago

Reply from byte

Hi Chelsy. We want to make sure every customer feels supported and comfortable during their treatment and we are so sorry to hear you have not felt this way. Our team is always here to answer your questions and address any concerns you are having. Please reach out via phone call, email, or Facebook message and a Byte team member will make sure you are being taken care of as soon as possible.

Sep. 21st, 2021

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Verified Customer

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Megan Cline Troy, NY

Awful customer service, aligners don't fit.

2 years ago

Reply from byte

Hi Megan- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday. Let's get your concerns sorted out ASAP!

Sep. 10th, 2021

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Verified Customer

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Adriana Barrero Naples, FL

No one ever gets back to me with my concerns

2 years ago

Reply from byte

Hi Adriana- thank you for bringing this to our attention. Our team is here to address any and all concerns from our customers. If you have had trouble getting in touch with our team, please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Sep. 10th, 2021

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Verified Customer

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Danielle Rohlf Defiance, OH

Poor customer service, incompetent staff

2 years ago

Reply from byte

Hi Danielle, it is important to us that all customers feel supported and taken care of throughout their Byte journey. If you have had trouble getting in touch with our team, please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Sep. 10th, 2021

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Verified Customer

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Jami Hayes, VA

Once you make your purchase, all customer service is gone

2 years ago

Reply from byte

Hi Jami- Every customer's smile is so important to us, and we want to make sure to get them to those projected results in the safest and quickest way possible. Our team should be sending check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. . Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Sep. 10th, 2021

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Chabeli Bronx, NY

The aligners i have don't fill all my teeth.

2 years ago

Reply from byte

Hi Chabeli- we appreciate this feedback and we want to look into this right away. Please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Aug. 26th, 2021

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Verified Customer

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Joe Nadolski Milwaukee, WI

unsatisfactory customer service and expectations

2 years ago

Reply from byte

Hi Joe. We are sorry if your experience has been anything less than amazing. Please send us an email at [email protected] or give us a call at 877-298-3669 so we can chat more about this and see what we can do to address all your questions and concerns.

Aug. 9th, 2021

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Brandy Marsh Wagoner, OK

I have followed the schedule and I've had no change.

2 years ago

Reply from byte

Hi Brandy, thank you for your feedback. It may be difficult to see the movement of your teeth, especially on a day-to-day basis. The changes will be somewhat gradual in these early stages, as we're laying the groundwork for bigger changes to come. We always recommend taking regular progress pictures for yourself - that way you can see how you've progressed since the beginning. We are also always happy to check your progress just send us an email at [email protected] or give us a call at 877-298-3669.

Aug. 4th, 2021

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mary Deichmann Saint Charles, MO

Send me emails with questions then never respond.

2 years ago

Reply from byte

Hi Mary- thank you for sharing this feedback. For the quickest response, please reach out via phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. Let's get those questions and concerns addressed ASAP.

Jul. 29th, 2021

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Verified Customer

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Crystal M Bunkelman Oshkosh, WI

MY ALIGNERS DONT FIT. Give me a refund

2 years ago

Reply from byte

Hi Crystal, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment and that any issues in regards to the fit of your aligners are addressed, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Jun. 17th, 2021

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Verified Customer

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Kim Mancuso Waldorf, MD

Terrible customer service not knowledgeable about FSA

3 years ago

Reply from byte

We are sorry to hear that this has been your experience. We do have a dedicated insurance team ready to answer any FSA questions. If you would like more information you can call that team at 877-298-3669.

Apr. 6th, 2021

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Crane Georgann Banning, CA

Shoddily made, not cut to fit around teeth.

3 years ago

Reply from byte

Hi there, if you are having issues with your aligners, send us an email at [email protected]. We'd love to help!

Jul. 21st, 2021

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Verified Customer

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Tenee Roberson Round Rock, TX

My teeth are misaligned now. I still have an overbite

3 years ago

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Verified Customer

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Rebecca W.

They did not help me with insurance as promised, an

3 years ago

Reply from byte

Hi Rebecca! We would love to look into this for you. We know insurance can be a finicky one to handle. Luckily, we have a wonderful reimbursement team who's always happy to help and make sure we can assist with your claim. Send us an email, let's look into this further.

Oct. 20th, 2020

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Verified Customer

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Murtaza

Terrible experience with insurance reimbursement

3 years ago

Reply from byte

Hi Murtaza! We're sorry to hear this is the experience you've had- we'd love to look into this for you. Send us an email to [email protected] let's get you taken care of!

Oct. 5th, 2020

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Verified Customer

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Angel

Doesn't work! Waste of time and money! Don't buy!

4 years ago

Reply from byte

Hello Angel, thank you for reaching out! Per patient privacy laws, we're unable to speak more on any specific treatment. We'd be happy to look into this further for you if you could share more. With our orthodontic team, we aim to provide you with a safe and effective treatment for results that work best for you.

Apr. 1st, 2020

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Dash07690

Currently on aligner #15 for 3 weeks waiting for additional, new aligners

2 years ago

Reply from byte

Thank you for the review! We are standing by for support if you ever have any questions😁

Dec. 14th, 2021

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sarah Albuquerque, NM

The aligners worked to straighten my teeth.

2 years ago

Reply from byte

We are so happy to hear this! Thank you for your review, Sarah.

Dec. 13th, 2021

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Michaela deysher Albuquerque, NM

Quick and effective way to straighten out your teeth

2 years ago

Reply from byte

Thank you for your rating!

Jul. 23rd, 2021

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Lacey Moore Norco, CA

It’s a very easy and convenient experience

2 years ago Edited January 10, 2024

Reply from byte

We love to hear it! :) Thanks for the awesome review!

Jul. 20th, 2021

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William Dean

Very good experience, good service. Very good results

2 years ago Edited January 10, 2024

Reply from byte

Hey William! Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. So do not hesitate to reach out to us at [email protected] with any questions or concerns you may have. We can't wait to see your final smile! Welcome to the Byte fam 😊

Jul. 8th, 2021

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Gerry Pittsburgh, PA

The experience is going great! Noticeable results in weeks!

2 years ago

Reply from byte

Gerry- We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question, email [email protected] or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

Jul. 6th, 2021

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Andrew Lopez Elgin, IL

Good experience wish we would’ve had more rep contact

2 years ago

Reply from byte

Andrew- We are here for you through it all, so any time you have a question, email [email protected] or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

Jul. 7th, 2021

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Alexander Lim Canoga Park, CA

I like how the aligners fit pretty comfortably in my mouth.

2 years ago

Reply from byte

We are happy to hear that your treatment is on track. We are excited to see your final results! If you ever have any questions, please don't hesitate to reach out. Our team is always happy to help! :)

Jun. 11th, 2021