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9.2

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Allyson Gallegos Brooklyn, NY

The customer service is pretty good, but it takes a while to get a response with seemingly time sensitive matters.

2 years ago

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Reply from byte

Thank you so much for sharing this feedback with us. For more sensitive matters our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. We are always happy to help!

Mar. 4th, 2022

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Brittany Long Beach, NY

If I could give them a 0 I would. Response times were slow, sent the wrong sizes more than once. Cut my gums. Didn't work or fit after many months trying to get the correct fit

2 years ago

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Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

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Mark Cummibs San Francisco, CA

I'm 4 sets away from my final teeth. It has changed the flags or of my teeth. However they are in no way perfect. I would say they are a little improved.

2 years ago

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Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Kim Ferguson Grayson, KY

The entire process, from the very beginning was extremely easy and convenient for me.

2 years ago

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Reply from byte

We are so excited for you! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

Mar. 4th, 2022

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Tracy m martello Portland, OR

I started with a 3-month program and I'm going on almost a year and I still don't think my teeth are going to be straight by the time I'm done

2 years ago

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Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected], through Facebook messenger or through phone at 877-298-3669, so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Brian thompson Fargo, ND

Taking longer than expected, wouldn't replace broken vibrating device, final outcome won't look like what was identified initially

2 years ago

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Reply from byte

Hi there, we appreciate your feedback. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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R. V. Harpswell, ME

Terrible fit. Their "dental experts" told me I had to cut out the back two teeth space of every aligner. They won't stay in. Sent multiple photos as requested, of gum damage and ill-fit and they refuse to refund or remake.

2 years ago

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Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at [email protected] so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Abner Holsinger Minneapolis, MN

the product is a con, they lie about what it will do, take your money and refuse to send the aligners. These people are criminals and they should be arrested for fraud and prosecuted to the fullest extent of the law.

2 years ago

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Reply from byte

We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 10th, 2022

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Carly Vessels Glendora, CA

Didn't really work out for me, lots of pain and the retainers never fit right so maybe the impression kit was wrong, had trouble contacting right people so I gave up and now my teeth won't be perfect for my wedding :(

2 years ago

byte Logo

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 4th, 2022

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Alexander Tampa, FL

It's a good overall aligner that I would recommend to people for sure and the price is great

2 years ago

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Reply from byte

Thank you! Have you heard about our referral program yet? Give us a call at 877-298-3669 and we'll tell you all about how you can get $100 for referring your friends and family!

Jan. 13th, 2022

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Dana Ventura, CA

Byte works perfectly with my busy schedule, and the results have met every expectation.

2 years ago

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Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review, Dan!

Dec. 14th, 2021

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Teresa Webster Olathe, KS

They have been easy to care for and are a convenient way to straighten up my teeth.

2 years ago

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Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. Thank you for your review, Teresa!

Nov. 9th, 2021

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Jason Madison, AL

Product works great, aligners we're not to painful and the price was more economical than traditional braces

2 years ago

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Reply from byte

Thank you for this review, Jason!

Nov. 3rd, 2021

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Kyoshia T Winbush Hillside, NJ

The overall experience is good but some retainers are a bit harsh in my mouth but the progress is better than expected.

2 years ago

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Reply from byte

We appreciate your feedback! If you ever have any questions, don't hesitate to reach out to [email protected].

Nov. 3rd, 2021

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Karen Duley Santora Grantham, NH

Was easy to start the process and no frequent dental visits. Hoping final results as good as braces.

2 years ago

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Reply from byte

We can't wait to get you to that final step. Thank you, Karen!

Nov. 3rd, 2021

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Breanne Scheid Easton, MN

Haven't had any issues. Somebody responds within a day or two if I ask a question.

2 years ago

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Reply from byte

We are so happy to hear that Jackson has been able to provide you with an awesome and positive experience so far. Our whole Byte team is dedicated to getting you the smile of your dreams and making this whole process as easy as possible. We're so happy to have you a part of the Byte family :)

Oct. 26th, 2021

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Adam Stone

I achieved better than expected results, and am starting to enjoy my smile again.

2 years ago

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Reply from byte

The journey to your dream smile has never been so easy! Thank you for sharing

Oct. 28th, 2021

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Rheanna Roxana, IL

I have felt my teeth slowly transition since day 3 and it has not been uncomfortable.

2 years ago

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Reply from byte

Nothing we love more than hearing about our customer's progress! It just keeps getting better and better 😎

Oct. 26th, 2021

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Berenice Williams Valdosta, GA

I have had a great experience this far. I see improvement in my teeth and I'm very satisfied!

2 years ago

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Reply from byte

Hey Berenice, there's nothing we love more than helping our customers reach their smile goals all the while enjoying the journey 🥰

Oct. 26th, 2021

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Chelsea Stout Clinton, IN

I have had no problems at all. My gap is almost closed, which is absolutely incredible

2 years ago

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Reply from byte

The journey to your dream smile has never been so easy! Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Oct. 26th, 2021

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Amber Nicely Johnson City, TN

I've had nothing but a good experience! Customer service is great and I've seen results already!

2 years ago

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Reply from byte

Hey Amber! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 26th, 2021

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Andrea female Amstutz Canton, OH

Is excellent friendly knowledgeable customer service not pushy quality product in a timely manner

2 years ago

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Reply from byte

That's what we love to hear! Thank you for sharing ☺

Oct. 26th, 2021

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Gavyn Allen Saratoga Springs, UT

It has been such a great experience and my teeth are straighter and almost done!

2 years ago

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Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! That's what we love to hear 😎

Oct. 26th, 2021

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Adam C Ferguson Saint Louis, MO

not really seeing progress at this point and I am almost to my last top tray which is worrisome. Hopefully it will improve.

2 years ago

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Reply from byte

Hi, we are sorry to hear that you have not seen progress yet. It is important to us to get you to your dream smile, so if you haven't been seeing improvement, let's get you in contact with the Byte Certified Care team. This team can check on your progress, the fit of your aligners, and provide you with the best next steps to get you to your projected results. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Oct. 26th, 2021

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Seth Aguilera Greeley, CO

The entire process is very convenient, they update you and send reminders for everything.

2 years ago

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Reply from byte

We strive to make sure each step in our customer's journey is as seamless as possible! Thank you for sharing, please let us know if you have any questions for us 😀

Oct. 26th, 2021

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Danielle D Hicks Austin, TX

The process had been quick and efficient, and I started seeing results by end of the first month

2 years ago

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Reply from byte

The journey to your dream smile has never been so easy! Thank you for sharing 🙌

Oct. 26th, 2021

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Makayla Bowden Bellingham, MA

They're easy to use, affordable, the treatment plan arrived to my door a lot quicker then I thought.

2 years ago

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Reply from byte

Our customer care team is here for you every step of the way. We are dedicated to making your Byte journey as easy and seamless as possible. If you ever have any questions or concerns just let us know, we've got your back :)

Oct. 26th, 2021

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buryl alfieri Mechanicsville, VA

Very responsive customer service. Braces came in quickly and very easy to use.

2 years ago

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Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Oct. 26th, 2021

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Aaron Stempeck Virginia Beach, VA

When they email, or text, they have the best intentions to help you with your smile.

2 years ago

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Reply from byte

Hey Aaron! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Oct. 26th, 2021

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Whittney Concord, NC

Love it, it's been great, easy and affordable! Much better thank braces for sure!!

2 years ago

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Reply from byte

We appreciate your feedback! If you ever have any questions, don't hesitate to reach out to [email protected].

Nov. 2nd, 2021

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Jena

So convenient and easy to do from the comfort of your own home. Also great pricing

2 years ago

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Reply from byte

We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Nov. 2nd, 2021

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Linda Syverson Big Lake, MN

So far they're working well. I have had to wear one set (or more) more than 2 days.

2 years ago

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Reply from byte

Thank you so much for taking the time to share this with us! We are so excited for you :)

Nov. 2nd, 2021

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Brooke Badberg Loveland, CO

The process was pretty simple to start. There has been a lack of contact once I received the aligners.

2 years ago

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Reply from byte

Hey Brooke! Thanks so much for writing in! We are so happy to hear that the Byte process has been easy and simple to follow. We want to make sure all of our customers feel supported and comfortable every step of the way. If you have a question or concern our team is always here to help. Simply give us a call at 877-298-3669 or send us an email at [email protected]. Our team is standing by to help!

Oct. 26th, 2021

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Travis Las Vegas, NV

They quickly fixed my teeth in less than four months there was alittle discomfort but they were good

2 years ago

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Reply from byte

Hi there. Thanks so much for writing in. During treatment, it is totally normal to feel a little discomfort as your teeth are adjusting to each new aligner set but we are so happy to hear that you are loving your Byte results! Happy to have you in the Byte family :)

Oct. 26th, 2021

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Alejandro Recinos Gardena, CA

Very easy and straightforward. Fast results and little to no discomfort after the first few weeks.

2 years ago

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Reply from byte

Let's continue this positive experience, shall we? Feel free to reach out to [email protected] with any questions.

Nov. 3rd, 2021

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Militza Rosa Jacksonville, FL

Was a bit skeptic due to some reviews but, My daughter confidence went up 100%. Highly recomend it.

2 years ago

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Reply from byte

We are so thrilled for you daughter! Thank you so much for sharing.

Nov. 3rd, 2021

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Melissa Louisville, KY

Easy to contact. Great plans and financing. The aligners are comfortable and easy to use

2 years ago

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Reply from byte

Hey Melissa! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)

Nov. 1st, 2021

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Megan Averch Aurora, CO

Every process was easy and went very smoothly. I also ended up with a great smile

2 years ago

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Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! Plenty of goodness to share :)

Nov. 1st, 2021

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Lea Overgaard, AZ

I've had to cut and file most of my retainers(especially in the beginning) and had to skip one cause it didn't fit. It's been a rough start. The help has been sub par.

2 years ago

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Reply from byte

Hi there. Thank you for writing in and sharing your Byte experience. We are always looking for ways to improve our customer's experience so we really appreciate it. Throughout your Byte journey, our customer care team is here to support you. If you have any questions or concerns regarding your treatment, please do not hesitate to reach out via phone call or email and a Byte team member will be there to take care of you!

Oct. 30th, 2021

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Sara Vasisko Virginia Beach, VA

Great customer service. The Aligners work and even just one week in I saw results.

2 years ago

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Reply from byte

Getting each customer the smile they deserve:) Thank you!

Nov. 3rd, 2021

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Sarah Nelson Greenville, MI

Affordable, easy to get started and use, and my smile is getting better every day!

2 years ago

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Reply from byte

Byte is proud to be the best value in the orthodontic space! Thank you for taking the time to submit this awesome review!

Nov. 3rd, 2021

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star star star star star

Roman Desantiago Jr. Odessa, TX

Easily contactable and responsive , great product , always asking how your treatment is going

2 years ago

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Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Nov. 3rd, 2021

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Stephen Zelik Dayton, OH

I didn't receive an extra teeth whitener that they were going to give me for getting my teeth molds to them quickly.

2 years ago

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Reply from byte

Hey Stephan! We want to look into this and see what we can do for you. Please give our team a call at 877-298-3669 during normal business hours, MST, and a Byte team member will take care of you right away!

Oct. 26th, 2021

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Cathy Adams

Great product, great support service which is prompt and responsive

2 years ago Edited January 10, 2024

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Reply from byte

That's what Byte is all about! Thank you for sharing :D

Nov. 3rd, 2021

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Arturo Gonzalez Jonesboro, AR

Byte they are comfortable and also easy to take off and put on. My teeth are getting straighter.

2 years ago

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Reply from byte

Thank you! Have you heard about our referral program yet? Give us a call at 877-298-3669 and we'll tell you all about how you can get $100 for referring your friends and family!

Nov. 2nd, 2021

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Kelly roche Morris, IL

Super easy to use, and awesome results! I have way more confidence in my smile!

2 years ago

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Reply from byte

This is amazing to hear! Thank you for sharing!

Nov. 2nd, 2021

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Latoya Rose Minneapolis, MN

Convenient and easy, very helpful customer service and check-ins. The teeth whitener is amazing too

2 years ago

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Reply from byte

We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Nov. 2nd, 2021

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Shauna OReilly Bolton, CT

It's been good so far. Had a few issues but after doing some research able to keep my progress on track

2 years ago

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Reply from byte

Hi there! We are so happy to hear you are on the right track. Our team is always here to help you every step of the way. Give us a call at 877-298-3669 or send us an email at [email protected] and we will make sure you're being taken care of!

Oct. 25th, 2021

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Laura Woonsocket, RI

Great product and very easy to use. And the employees at Byte are very nice as well and patient

2 years ago

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Reply from byte

That's what Byte is all about! Thank you for sharing :D

Nov. 2nd, 2021

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Linda Las Vegas, NV

So far everything is working well, I'm only on my 5th week. Looking better already!

2 years ago

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Reply from byte

This is amazing! Our goal is to have every one of our customers supported from the start to their last step.

Nov. 2nd, 2021