Name: byte
Rating: 4.4

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Verified Customer

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Sandi Hagood

Byte has been a great company since the beginning. Everything is super user-friendly, the aligner trays are the most comfortable I’ve had and the app is helpful with keeping you on track.

3 months ago

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Verified Customer

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Molly Engen Houston, TX

Byte has been great! I’ve got the results I was looking for in less than 12 weeks. The aligners fit comfortably, the treatment plan was detailed, the app was easy to use, & communication with the company has been very clear. Would recommend to anyone!

4 months ago

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Deborah Anne (Deb.)

Am very pleased that my teeth are back in position when younger! They are straight and beautiful! Am 64 years old! This program of Byte is overall excellent and the Dentist knows exactly how to make the ALIGNERS! ! ! No pain and comfortable. Am awaiting Retainers as I have completed my 11 weeks of correction.

4 months ago Edited April 18, 2024

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Verified Customer

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Courtney Orsini

My main thing for liking bite is the cost versus an in person dentist like Invisalign thousands of dollars cheaper. So far I have seen improvement pretty quickly, the trays aren’t 100% great quality as for sale Invisalign. My husband is doing Invisalign so that’s why I can compare these products. The customer service is not the greatest. I’ve had miscommunication and no answering a couple times in the beginning, which was frustrating. However, I’m sticking to my treatment and loving the results.

4 months ago

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Verified Customer

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Courtney Smith

Wonderful customer service and product! So glad I chose byte!

1 week ago

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Jess Celina

5 stars. Very happy with the results and I’m just halfway done.

1 week ago

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Verified Customer

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Corynne Evans CA

I only needed minor corrections to my teeth, but Byte did an amazing job with making the corrections I needed. I am on my last week of aligners and I am so much more confident in my smile than I was when I started. I had braces years ago, and the aligners are much less painful than braces and much more convenient. Would definitely recommend for anyone who needs corrections to their teeth that are not worth getting braces for!

6 months ago

Reply from byte

Corynne! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!

Jan. 25th, 2024

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Verified Customer

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Jaime Thomas

I am already seeing results from my first few weeks and it's giving me a lot of confidence to continue the journey!

2 weeks ago

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Verified Customer

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Brad

I like the convenience of wearing the aligners part time and no making multiple appointments.

3 weeks ago

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Allison

Love how convenient and quick the whole process is - being done in your own home is huge!

3 weeks ago

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Karen Shoemaker

Decent support. Results are not perfect for me, but my teeth alignment is much better than before and I’m ready to get on with my life.

1 month ago

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Verified Customer

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Devon Jackson

1 month ago

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Verified Customer

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Sandy Sisouphanh

To me, I believe that byte is a great way to get a better smile! It’s affordable and the service people are very nice and willing to help.

2 months ago

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Verified Customer

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Colby Riehman

Very happy with the customer service, the speed at which I received my aligners, and the quality of the aligners/presentation of the packaging.

2 months ago

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Tatiana Usme

I still have a long was to go but everything is going great so far

1 week ago

Reply from byte

Thank you for sharing your positive feedback! We’re delighted to hear that your experience has been going great so far, and we’re excited to continue supporting. If you have any questions or need assistance along the way, please don’t hesitate to reach out to our customer service team at https://patient.byte.com/support. We’re here to help!

Jul. 23rd, 2024

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Verified Customer

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Lissy Ozark, MO

I do like the product and it is working, however, the timeline has taken longer than expected. I am currently on my last set and I have a couple stubborn bottom teeth that are not in the predicted places yet that I am worried about. I believe it will need some additional trays to complete the treatment.

4 months ago

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Verified Customer

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AHowze

I’m on week 6, I already have been seeing a change in my smile. Love the outcome this far, the ease and process of the retainers, and the customer support and guidance is amazing.

4 months ago

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Kaylista Underwood Denver, CO

I loved how efficient the process was, however shipping for my retainers has taken nearly a month now which is tough! The rates are higher than what it costs at an orthodontist, and had I known that prior, I probably would've went through my dentist

5 months ago

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Lori Gilson, IL

I liked the product and customer service. The app is pretty user friendly, but I’d make some adjustments. I’d have an option for a customer comment with every checkin. Also, I’d have an option for the photos to be in any order the patient wants, not always in the same specified order.

5 months ago

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Verified Customer

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Emily Rodriguez Boise, ID

I like how easy it is to use and that it isn’t time consuming at all. I am a full time student and have a full time job so I don’t need to worry about meeting my orthodontist every couple weeks.

5 months ago

Reply from byte

Hello Emily, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 31st, 2024

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Mia Jemm

I love it my teeth look great and it’s so easy!

1 week ago

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Leanna Sanchez

The whole process has been great so far! Great customer service!!

4 weeks ago

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Mouse E.

Better than the company I used before. They listened to me when I needed more bottom aligners!

4 weeks ago

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LG

I like that you’re given tools to adjust your aligners if needed.

4 weeks ago

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Abby Espino

Byte is the best! Easy process and the best results! Highly recommend

4 weeks ago

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Amanda Lockport, NY

I like that I have the luxury of completing it at home. I can see my progress each week. One con with my experience has been that my bottom aligner trays stopped at 10 weeks while my upper aligner trays stopped at 15 weeks. This left me without bottom retainers until the very end. Another thing I was unaware of prior to starting Byte, was that you will feel your teeth get loose. Be careful of what you eat because food that you would pull from may make a tooth more loose than the others, so stick to softer food and food that requires utensils. Other than that, it has been very easy to communicate with Byte with any questions I have had and my teeth look exactly how my plan said they would at the end.

10 months ago

Reply from byte

Thank you, Amanda, for this kind review. We work hard to make sure our communication is on point, and we're thrilled to hear we've succeeded. While feeling movement of the teeth is typical with clear aligner therapy, if a tooth were ever to become truly "loose" in a way that caused concern, that would be something to report to the Byte Support Team at patient.byte.com/support immediately to allow the team to investigate further. If any questions or concerns come up, please don't hesitate to reach out--we're standing by to support!

Sep. 12th, 2023

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Verified Customer

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Juan Melendrez

Fantastic customer service, fast and responsive. Great quality aligners and products.

1 month ago

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Carrie Northcutt

Very comfortable aligners. I forget I have them in. I'm seeing a difference in my third week.

1 month ago

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Dai’Sha Berry

Byte miscalculated my bite and nearly messed up my ability to bite down. Luckily I caught this error, but Byte customer service blatantly refused to respond to my requests for discount.

1 month ago

Reply from byte

Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered and the subsequent frustration you faced with our customer service. Ensuring a safe, accurate, and effective treatment is our top priority, and we regret that this was not reflected in your experience. We strive to provide prompt and helpful customer service. Please contact our team directly at bytereveiws@byte.com so we can address your concerns and work towards an appropriate resolution. Your feedback is invaluable in helping us improve our services and ensure better experiences for our customers in the future. Thank you for bringing this to our attention.

Jul. 1st, 2024

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Verified Customer

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Ariah Chandra-Scott Bisbee, AZ

I went through Byte for aligners for my son.The aligners really are invisible ! They are comfortable and easy to remove or put back in. He has experienced very minimal discomfort. But the big draw is the companies communications and support. They reach out and make themselves accessible.This was really reassuring for me in choosing them, reading the reviews about their customer service in comparison to other invisible aligner companies that have bad reputations. Byte offer a lifetime guarantee, so if something goes wrong they are going to sort it out. Also I have someone I can text directly if anything needs to be troubleshooted . My son is 3 months into his treatment plan and thrilled with the results so far. The price is so accessable, and the treatment is comfortable and discreet. So far our experience with Byte has been fantastic

2 years ago

Reply from byte

Ariah, thank you so much for taking the time to leave such a detailed review! We are thrilled for your son and his new smile. Our team is here every step of the way, so if you ever have any questions, don't hesitate to reach out! :)

Nov. 2nd, 2021

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Verified Customer

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Rylee E. Hilo, HI

The impression kit was fast and the instructions were easy to follow. If you have any questions or concerns, the Byte team were always so quick to respond. The aligners came in quickly after I sent in my impression kit and I live in Hawaii! Shipping usually isn’t fast when it comes to where I live. You’ll see results fast as long as you follow the directions and use the hyper-byte daily. You will experience some discomfort because your teeth will be shifting but using the hyper-byte will fix that! I used to have braces and I never wore my retainers. I really regret not wearing them, I became somewhat insecure about my smile. I’m still on the treatment but I can’t wait until I get my smile back to the way it was.

2 years ago

Reply from byte

Rylee, thank you for taking the time to review your experience. We agree it is so important to follow the treatment guidelines to see the results you want! We can't wait to see you show off your new confident smile😁

Sep. 15th, 2021

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Cindy Independence, KS

VERY pleased with Byte! I'm about halfway through my treatment and THRILLED with Byte! The process of getting set up and evaluated was super easy and very effective. All of my questions were answered and I never felt forced or coerced. In fact, when I got my treatment plan with amazing 3D video showing the weekly changes, I responded that I wanted to see something a little bit different in my new smile. They took my input and made a couple of adjustments without any concern or argument. I really felt a part of the process. The Byte by Night plan has been perfect for me and the simplest thing. The biggest thing that won me over was that Byte worked with my insurance and set me up with everything I needed to incorporate my coverage. I hadn't seen that with any other provider. Overall, I totally recommend Byte and have encouraged my daughter to consider Byte to tweak her post braces smile as well as few friends.

3 years ago Edited January 10, 2024

Reply from byte

We are so excited to hear that you are already noticing results! :)

Mar. 6th, 2021

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Verified Customer

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Magan

After a LOT of research byte was the way to go for sure and I am so glad I did! Being older I was hesitant...I had braces 18+ years ago as an adult due to only having baby canine teeth (no adult canines) that were barely holding on, needing to be removed and complicated by a very open bite. Over the years my spaces began opening up more and more and on a limited income I wanted and truly needed to find a way to not hide my smile any longer so I could be happy. With one conversation with byte sharing my story and hearing such positivity, my hesitation melted away and I began my journey! From their website, to their treatment process and their customer service...AMAZING! Since my very first interaction with the people at byte they have been so wonderful and continue to be every step of the way!!! Everyone is so very knowledgeable, helpful, kind, friendly and soooo patient!!! They all truly want the best for you and celebrate that every person is different. They are so excited for you along every step of the way of your transformation. They keep in contact with you, check in with you to see how the process is going, ask if you need anything and also quickly respond to any questions or concerns. The aligners are truly amazing, easy to use and maintain. The HyperByte is brilliant and the BrightByte is amazing. With BrightByte you can see the difference for sure and have beautiful, shiny teeth and fresh breath! Also the financing options and guarantee are wonderful! Truly there are not enough words to express how very grateful I am that I found byte and for their wonderful treatment process. To the most amazing part of byte, it’s people, to everyone at byte THANK YOU!!! I am so grateful for you all!!!

3 years ago Edited January 10, 2024

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C L

Byte is such a scam. Spent $2500 on a treatment plan that I later discovered doesn’t even touch 5 of my most problematic teeth. You cannot even tell the difference between the virtual before and after. Byte claims they will refund your impression cost if they cannot fix your teeth and that is the biggest lie ever considering they can’t fix mine and charged me $2500 to do nothing. The fact that they couldn’t fix multiple teeth was never clearly communicated. Please don’t trust this company.

2 weeks ago

Reply from byte

I'm sorry to hear about your experience. We understand how frustrating it is to invest so much money and not see the results you expected. Transparency and clear communication are essential, especially when it comes to something as important as dental treatment. Your feedback is valuable and can help find ways to improve every customer's experience. We want to look into your concerns and do what we can to help. Please reach out to our team at bytereviews@byte.com. We are standing by for support.

Jul. 15th, 2024

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Verified Customer

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Christine Boardman

Absolutely love this! So easy and I quickly saw results. I also got the whitening bundle and my teeth look amazing.

2 months ago

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Kayla

When the treatment needs to be reevaluated they always reevaluate it. They will send extra aligners to fix problem areas, etc.

3 months ago

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Ryan Esslinger

The process to get started was easy and the rest of it has been smooth as well. Hopefully the overall outcome is great too!

3 months ago

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Cresinda Bandel

The whole process has been so easy. My teeth also rarely ever hurt and they look incredible and I have my confidence back.

3 months ago

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Dusty White

It's nice to feel like I know what my own care plan is and to be involved in the process. Everything was clearly communicated and it goes by quickly.

3 months ago

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Bethany G. Ganado, TX

Byte is absolutely wonderful! Their customer service is 10/10 and they make your smile journey as to navigate as possible. I love Byte, I’m so glad I chose them!

4 months ago

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Ashley Christiansen Fort Collins, CO

I have been impressed with Byte! Each week has been easy to change aligners and the customer service has been very helpful! I will be recommending Byte to people in need!

4 months ago

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Aubrey Melton Kissimmee, FL

My teeth have never looked better. My smile was the one thing i really hated about myself. with byte, i had an easy and affordable way to change that right at home.

5 months ago

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Teinei Harrington

The app notifications, emails, and texts are far too much. And I’ve followed treatment exactly as lined out to me yet now I’m weeks behind of schedule because I’m told to do aligners for longer. I appreciate that the professionals know how the aligners need to fit and want to do it the right way but this was marketed as better experience than it has been.

5 months ago

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Cameron Pearson Wilmington, NC

The ordering was easy. Everything was explained very clearly and the impressions were easy to do at home. The turn around for the invisible braces was relatively quick

5 months ago

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Sunje S. Berlin, BE

I like the easy of getting your aligners shipped and not having to go to the dentist Mr all the time. Customer service is friendly and answers promo with questions or issues.

5 months ago

Reply from byte

Thank you, Sunje! We appreciate your review. We strive to provide convenient clear aligner treatment. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

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Melanie Branco Putnam, CT

I loved how easy the startup process was. I just wish the checking for part 2 of the process was earlier so I wouldn’t have to wear the same aligners for more than the one week they were for.

5 months ago

Reply from byte

Hello Melanie, thank you for sharing this review! We do include a friendly reminder in the Step 13 aligner packet to reach out and check in for any additional steps and to ensure everything is progressing as planned. This can be easily overlooked and we consider this feedback for improving any future updates.

Feb. 1st, 2024

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Trent Pyles Memphis, TN

The fit is nice, and they are very comfortable. Overall, it has been a pleasant experience. My aligners have fit perfectly and I have had no issues with them.

5 months ago

Reply from byte

Trent! Thank you for this kind review -- we work hard to make sure our process is quick and easy, so we're thrilled to see this. If any questions come up, let us know. We're here to help!

Jan. 31st, 2024

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Misty Martinez Savannah, GA

I'm disappointed in the lack of communication- what would really be a time saver is if a live person would recharge out verbally and often. Check ins via the app don't seem to work and emails take a lot of time and wasted time of treatment. I should have been done MONTHS ago. Yet problems with aligners fitting and communication errors have me still in aligners going on a year now and I'm sure I'll be in them for another couple months. I wouldn't recommend byte to anyone.

6 months ago

Reply from byte

Hello Misty, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Friday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to connect with the Clinical Team.

Jan. 25th, 2024

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Shannon

So far communication and the product itself have been great.

2 weeks ago

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Jordan

Seems to be working, loving results. Although it definitely takes longer than expected.

2 weeks ago

Reply from byte

Thank you for sharing your positive experience with us! We're delighted to hear that you love the results so far. We understand that it can sometimes take longer than expected, and we appreciate your patience. Your satisfaction is our priority, and we're thrilled that you're happy with the progress. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!

Jul. 17th, 2024