Name: byte
Rating: 4.5

check_circle

Verified Customer

star star star star star

Angela Linder

bite goes above and beyond to delivered the ultimate customer satisfaction. They made sure my retainer trays were perfect right until the last tray. I have used a competitors brand in the past and found this to be priced at a better price point with just the same if not better quality products and the best customer support ever! I would highly recommend it to everyone who is looking for an alternative to an overpriced Competitor. I love being able to use it from the privacy of my own home.

3 years ago

Reply from byte

Thank you for your feedback, Angela! This is amazing to hear. Doing your research is always important- and I'm happy to hear that we measure up!

Apr. 1st, 2020

check_circle

Verified Customer

star star star star star_border

Maya Sommer Daly City, CA

Starting with the impression kit: The packaging is B-E-A-U-T-I-F-U-L! I love all of your packaging for that matter, but the actual impressions were very difficult to create. I know if might just be me, but I had to go to my dentist to help me make them correctly and she even commented on how this would be very hard for your average person. As far as my experience with customer service: whenever I got a responsive person -- they were above and beyond excellent, but there were a couple people who never responded to my emails. I love all of the instructions and my personal favorite was the personality that showed in the FAQs on the web page. Thank you for this awesome service. I am currently finishing my first tray today and moving to my second tray tonight.

3 years ago

Reply from byte

Thank you for your review! We truly do appreciate your feedback, as this helps us to better our care in the future. We'll always be here for whatever you need.

Mar. 11th, 2020

star star_border star_border star_border star_border

Crystal Ciszek

Do not use Byte. I know the price point is tempting, but I have a valid reason why I do not recommend their service. They only provide half the trays upfront, then you need to complete a check in to receive the remaining brackets. I submitted all of the required documentation, AND CALLED THE NEXT DAY, to which I was told everything looked great and they should arrive in 3-4 weeks. At week 3, I call. JUST TO BE SAFE. The order was never submitted. I have been in the same bracket for two weeks, and will have to wait another 4 to received the "already confirmed" remaining brackets. These trays are not meant to be used for 6-8 weeks. They will not do anything to remedy their wrong, other than say "there's nothing they can do." When I asked for a refund because they did not comply with their treatment best-practices the replied with "in 3-4 business days someone from upper management will send an email." I paid cash, upfront, in full and they just never placed my order. Again, do not use this company. My teeth will not be straight and I'm out all my money.

2 months ago

Reply from byte

Hi Crystal. We at Byte value open communication and transparency as top priority. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at [email protected] to connect with the Clinical Team. Please give us a call and let's make sure you are being taken care of!

Jan. 10th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

staci larey Fouke, AR

Unhelpful customer service and support through the whole process. Deceptive guarantees for an additional 650.00 that void for the smallest thing but these terms were withheld from me until after I purchased, and reached out with my issues I was having with my aligners. It states there are no refunds allowed, but none of this information was made available to me until I made a complaint!!!!

4 months ago

Reply from byte

Hi, Stacy, and thank you for your feedback. It is very helpful for us to hear honest and upfront feedback. While information on our voiding and return policies is available via our website, we would also like to provide clarity on them--send us an email at [email protected] and we would love to answer any questions you may have. Thank you!

Nov. 28th, 2022

star star star star star

Bolt Machine Pocatello, ID

The bulk of this rating goes to the rep who helped walk me through the process! Kearsti is amazing! She was kind, efficient, knowledgeable, and just the right mix of professional yet warm. Kearsti needs a big ole Thanksgiving & Christmas bonus (as well as a fat raise guys!)

4 months ago

Reply from byte

Hi there! Thank you so much for leaving us this review. We are so happy to hear! Our team is always standing by to support.

Nov. 17th, 2022

star star star star star

Michelle L. Londonderry, NH

This company is AMAZING. The process has been super easy and they are always there to answer any questions I may have about my treatment. I would recommend byte to anyone looking for a easy and effective treatment. Cant say enough good things!

5 months ago

Reply from byte

Hi Michelle, we are so happy to hear this and very excited for you! Thank you so much for leaving us this review!

Oct. 21st, 2022

star star star star star

jamee emens Scottsdale, AZ

I am mid-treatment, so I can't give an end-of-treatment review, but thus far I am very happy with Byte. I had an issue with one of my retainers, and the customer service was incredible and fixed the problem immediately. I only wear my retainers at night, so the process it a bit longer, but that is by choice. I could have chosen to wear the retainer during the days as well and cut the treatment time in half.

7 months ago

Reply from byte

Hi there, thank you so much for this amazing feedback! Here at Byte we want to make the expereince an easy and smooth process while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star_border star_border

Joe Nelson Charlotte, NC

I chose Byte because I wanted to try and fix my crooked lower teeth but I didn't want to spend a lot of money to do it. The onboarding process was easy, and I liked the digital creation of what my teeth will look like through the treatment cycle. The aligners themselves have worked, though I have not quite finished my treatment (I am taking longer then expected because I'm not wearing them as much as I'm supposed to, which is totally my fault) . However, the biggest area that Byte should change is communication. I understand that there are significant legal issues with giving advice, Etc, but getting a somewhat straight answer or even a "we cannot answer that, you should ask your dentist" would go a long way. Responses also took a long time.

1 year ago

Reply from byte

Hello Joe. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Melissa Piper-Barr Aubrey, TX

system is not bad however there is no one monitoring your progress unless you submit an appointment with an issue. the photos you upload are not looked at. do yourself a favor and join the facebook group as you will learn more there than with resources from Byte. once they get your payment is it very difficult to reach them. and make sure you do the insurance or you are wasting your money. that said, I am almost done and happy with the progress. it did take more than twice as long, as i moved too quickly and did not realize no one was monitoring the photos sent in. like i said, join the facebook group and you will learn all the mistakes of others for a more swift program.

1 year ago

Reply from byte

Hi Melissa. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 31st, 2022

check_circle

Verified Customer

star star star star star

Diamond Gibson Tallahassee, FL

The customer service is GREAT!!! Whenever I needed help they were easy to reach and replied super fast. I did need a few extra set of aligners but they were fully covered. NO EXTRA CHARGE! I would definitely recommend and I hope one day I could become a brand ambassador one day... I would enjoy informing the world about this amazing company!

1 year ago

Reply from byte

This is so amazing to hear, Diamond! We are here for every customer every step of the way. Keep smiling!

Mar. 16th, 2022

check_circle

Verified Customer

star star star star_border star_border

Brianne Lett Austin, TX

I liked the process and the way my teeth have began to shift to get rid of my little gaps - my only issue was the customer service part. I noticed that in the end I still have a sizeable gap near my bottom canines - i contacted then and asked what could be done since I had just dropped $3,000+ on these braces. I paid it all off within 3-4 months and since they had all my money, they said SORRY! But you approved the payments for them so you are SOL :-/ I was pretty angry at first and am still not happy about the end result, especially since I went on this journey to build my confidence and find happiness in my smile. I would pay for a set of braces that could remove these gaps - im sure it would be a set of 3 or 6 of them. But they told me I had to pay them for another entire treatment, which would leave me in the red for about $6,000+.

1 year ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience, so we appreciate you leaving this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Lauren McDowell Clinton, PA

Everything's been really easy and the results are going great. My only annoyance is the respond time to emails. I couldn't get my next shipment of trays till they approved the for of my current ones and it would take them a week to respond to emails so each set required an additional week of waiting before moving forward. Other than that my dentist even says that my teeth are looking great with the byte braces.

1 year ago

Reply from byte

Thank you so much for sharing this and for your feedback. We are constantly looking for ways to improve our customer experience. We are so happy you are part of the Byte family!

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star

Christine Page Longview, TX

I had really bad teeth when I was younger so I had braces. As I got older My wisdom teeth came in and I had to get them removed. My teeth shifted back but not all the way. Byte has made my teeth almost perfect again I'm just waiting for the "bone memory" to be less shifty.

1 year ago

Reply from byte

Thank you so much for sharing this with us. We are very happy to here this and so excited for you!

Mar. 4th, 2022

check_circle

Verified Customer

star star star star_border star_border

Amanda Cruz Coulterville, CA

Byte needs to be more descriptive of the process. You throw a box of aligners at us and we're basically flying blind with what to do. Definitely need to be way more informative about the process of the aligners and when it's the right time to move to the next set. I followed the very basic instructions and changed my aligners out every 7 days, not knowing I was nowhere near ready for a change out!!! Be up front with people and let them know they may need to wear their aligners anywhere from 1-4 weeks at a time. And make sure people know what to look for to know if it's time to move to the next set of aligners

1 year ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. Thank you!

Mar. 7th, 2022

check_circle

Verified Customer

star star star star_border star_border

Leonard nicholls Limestone, ME

I find that the program was rushed and the 15 week time frame was unrealistic. It was all quite comfortable till about week 11 when the changes each week became drastic and pretty hard to handle. I chose to go to wearing them only at night for the last few sets and change them every 2 to 3 weeks rather than weekly. Also the quality of the retainers are fairly poor from what I'm told. Compared to invisalign and such the byte forms are ill fitted and rough which is probably due to them being an at home kit as opposed to a dentist run program. It also would have been good to recieve the whitening foam for the full duration father than just the first month or so.

1 year ago

Reply from byte

Thank you for your feedback, Leonard. We understand that every person's anatomy is different and it is okay for every person to go through treatment at their own pace. We want to ensure that we can give every customer the support they need throughout treatment. If at any point a customer is concerned with their progress or the pace of their treatment we have our Professional Care team to help address any concerns or questions. Our aligners are made of a custom PETG blend of plastic. Our material is of comparable thickness to the Zendura plastic used by other aligner companies. If there are ever concerns regarding the quality of the aligners we want to look into this right away. You can reach our team at 877-298-3669 or send us an email at [email protected] We are standing by for support!

Nov. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Arlee Rebecca Campbell Astoria, OR

Overall worries is fast, I forget to wear the vibrating thing, but my teeth continue to move on time for next trays. I only wish I had a better schedule of when I am supposed to contact Byte with progress. If you click the link it expires, and that also affects the extra protection I purchased, you void some of the portions if you don't check in! I feel this is sort of setting buyers up for failure. I only hope I have done everything right for the price I am paying.

1 year ago

Reply from byte

Hi Arlee, we want to make sure every customer feels supported the whole way through. We are here to help if you have any questions or concerns during treatment. We want you and your smile to succeed! Don't hesitate to reach out at 877-298-3669 :)

Nov. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Kara Dougherty Cranberry Twp, PA

I feel that byte really improved my teeth and I started noticing changes quickly. My only real complaint that I hope Byte takes into consideration is there needs to be better communication and instructions. I think if they set up video appointments showing you to actually take out and care for the aligners, it would have been much better. I caused some damage to my teeth by not taking them out correctly.

1 year ago

Reply from byte

Hi Kara, thank you so much for this feedback! We have gone ahead and forwarded this feedback onto our team. We are always looking for ways to improve our communication and processes. We appreciate you taking the time to submit this great review.

Nov. 3rd, 2021

check_circle

Verified Customer

star star star star star

Shane Calindas Venice, CA

The treatment works, I am on my 2nd month and I can feel and see the difference. They have different payment option available and not as expensive as going to orthodontist. I still have 3 more months and looking forward to get this done.

1 year ago

Reply from byte

Hey Shane, thanks for the feedback! Nothing we love more than helping our customers reach their smile goals all the while keeping it affordable 😎

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Clarissa Manahan Roseville, CA

They've been extremely responsive to all questions and in providing assistance with my treatment. Also, I'm already half way and could see that the hyperbyte technology really moves things up FAST. It's awesome and can't wait to have my straight teeth back by this Christmas!

1 year ago

Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! Plenty of goodness to share 😁

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Halle Banducci Buttonwillow, CA

Everything about Byte is amazing. The only reason why I don't give 5 star is because customer service is slow to reply sometimes. And it so happened to be the time I needed help the most. I went almost 2 months without wearing aligners because I didn't have a tool or any way to get mine out. I ordered a new one but I only received the case and not the tool. Two months later I eventually got it.

1 year ago

Reply from byte

Hi Halle, thank you for sharing your experience. We want everyone to feel supported the whole way through. If you are ever in need of immediate assistance, feel free to reach out at 877-298-3669.

Nov. 3rd, 2021

check_circle

Verified Customer

star star star star star

Ana York, PA

It is very easy to see if you are approved. You just Oder the at-home impression kit, folllow the directions and send them in. You receive an email with your treatment and you can chose to do day-time abs night-time aligners. Also, the fact that you don't have to go to a dentist all the time, it's a plus for me.

1 year ago

Reply from byte

That's right, we got our customers covered from the comfort of their own home. Aligning your teeth has never been so easy!

Oct. 28th, 2021

check_circle

Verified Customer

star star star star star_border

Jordan Diaz San Jose, CA

So far my experience with Byte has been great! I am still on my 8th aligner for both top and botttom teeth and I am looking forward to further my treatment with additional aligners to reach my desired end goal. The Byte support team has also been helpful by quickly responding to my emails and addressing questions and/or concerns about my treatment.

1 year ago

Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Nov. 3rd, 2021

check_circle

Verified Customer

star star star star star

Jennifer Snyder Homeworth, OH

So far, so good! I noticed positive results within 3 weeks! Byte has had regular check ins to see how I am progressing, and their customer service is excellent! I love that I can keep my braces to myself, and no one needs to know I'm wearing them. The price is amazing, too! I can't wait to see the final results!

1 year ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Please be sure to reach out to our team via email at [email protected] or by phone (877) 298- 3669 regarding any concerns, we are happy to assist :)

Oct. 28th, 2021

check_circle

Verified Customer

star star star star star

Michelle Davison New Brighton, PA

Easy to use. My daughter feels they are very quick to use. She can't wait too see her teeth at the end of treatment. She got the ones for evening wear through the night. Totally like better than braces. She is thrilled.

1 year ago

Reply from byte

This is so exciting! Thank you so much for sharing about your daughter's experience. We can't wait to get her to that final step:)

Nov. 3rd, 2021

check_circle

Verified Customer

star star star star star

Robert Gervasi Conshohocken, PA

I thought the process of getting a payment plan and the aligner mold kit would be such a hassle, but I had a Byte rep personally text and walk me through literally everything and answered all my questions which made everything so less daunting! It also reassured me that the company is totally legit which can happen when finding companies online.

1 year ago

Reply from byte

Hey Robert! Our team's number one goal is to make you feel supported and to get your questions answered so we are so happy to hear that this has been your experience. We are here to support you to that final step, so don't hesitate to reach out! :)

Nov. 3rd, 2021

check_circle

Verified Customer

star star star star star

Akayla Devereaux Seattle, WA

Byte didn’t just straighten my teeth they helped me through the whole process and fixed any issues that came about. They are so professional and I recommend it to all the people I know thank you byte for straightening my teeth and making me feel more confident!

1 year ago Edited February 8, 2022

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Layne Petrino Oviedo, FL

Once I got to week 7 my aligners starting fitting very poorly. I tried to force them over my teeth, use the Hyperbyte more often, etc but nothing worked. I got to week 8 and couldn't get my aligner on so (after reading reviews that said that everyone was told to go back to earlier aligners) I went back to week 6 and kept each aligner in until it fit pretty well before moving on to the next week. I'm finally on week 9 now and (again) they won't fit all the way over my teeth. I think I need to call customer service but I'm dreading it bc all the reviews say that no one will help you and instead they just tell you to go back to previous aligners.

1 year ago

Reply from byte

Hi Layne. Our team is here to help you every step of the way. If your aligners are not fitting properly, we want our customer care team to review the fit and figure out what steps we can take next to safely get you to your end results. Simply give us a call at 877-298-3669 or shoot us an email at [email protected] and a Byte team member will help you out!

Oct. 30th, 2021

check_circle

Verified Customer

star star star star star

Leslie Rock La Quinta, CA

2 main reasons, 1- they work, I could see a difference after week 2 and now I'm in week 12 and I didn't recognize my smile in a picture I saw of myself this week, it was beautiful! 2- my dentist wanted $6k, 4 times what BYTE charges.

1 year ago

Reply from byte

Thank you so much for sharing this, Leslie! We are so thrilled for you and your new smile:)

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Bethany Edmonds Mead, WA

Got my original set of aligners, followed instructions to a T and when I got to step 3 the bottoms were no where near close to fitting. Contacted byte and it took like 3 weeks of messaging back and forth for them to say I needed new aligners. "Wasted" another 2 weeks waiting for and sending the new impression kit. Another 2+ weeks after that for the new aligners to ship.. long story short, the new aligners are much better but im 3 months in and only on week 4 (out of 20) so their time frame for straightening was WAY off. Overall though, ill have to wear retainers at night for the rest of my life, so them taking longer to straighten isn't a huge deal. I should add i paid almost $3000 for these (I got the night aligners plus protection plan).

1 year ago

Reply from byte

Hi Bethany, we understand the frustration of having to extend treatment. Your dental health and safety is number one, so we want to make sure to get you to those results in the safest way possible. Our team is working hard to get you there as quickly as possible. We appreciate your patience and we are so happy you chose Byte! Don't hesitate to reach out with any questions! We are here to help:)

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Julia Smart Chicago, IL

Easy, quick results. Had a call, checked insurance which paid half. I paid less $1k out of pocket for it all and didn't have to run out to sit in a doctors waiting room, ever. I saw results in the first week! Nothing to think about, go for this!

1 year ago

Reply from byte

Thats what its all about here at Byte! 😎

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Jean Chambers Lawton, OK

I've tried Invisilign and Smile Direct. I was unimpressed with both. My Byte aligners are MUCH more comfortable—no sharp edges and a gradual progression of dental movement. I'm almost halfway through and very happy so far.

1 year ago

Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback!

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star

Vikki Terry Lyndeborough, NH

I was nervous to begin the Byte journey for my teenage son however we have been thrilled with the results with Byte. I always receive check in emails from Byte and appreciate the customer service they provide along the way. My sons smile has completely changed in only a few months. I can't wait to see the end result, not long to go now!

1 year ago

Reply from byte

Hey Vikki, our goal is to make sure that our customers are receiving the support and care they deserve throughout every step of treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us 💜

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star

Jaclyn Spry Omaha, NE

It's working great so far. Really like the aligners box and it's easy to use. The only issue was I didn't expect them to hurt so much the first week. Everything was sore and I got some sores in my mouth from the aligners rubbing.

1 year ago

Reply from byte

Thank you so much for your review, Jaclyn! If you have any concerns regarding your aligners, we are here to help! Give us a call at 877-298-3669 or send us an email at [email protected] :)

Oct. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Lisa Rivera Port Chester, NY

My experience was mostly good. Directions weren't super clear with hyperbyte. In one area it said it was only needed once but in another area it said to use it twice. I also felt the whitener didn't work. It smelled fresh and I felt like I put mouthwash but I didn't see a difference using it. Within the second week of using the retainers I felt I already saw a difference in a smile.

1 year ago

Reply from byte

Hey Lisa. Thanks so much for writing in and sharing your feedback. During your Byte treatment, we want to make the process as easy to follow and simple as possible. We apologize if you did not feel this. Our team is here to answer any and all questions you have, so if you ever need assistance or clarification send us an email at [email protected] or give us a call at 877-298-3669!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Michele Dunbar Newtown, CT

Byte has great customer service both before and after purchase. They assign an agent to walk you through all aspects of care. The online portal is very helpful throughout treatment and if there are issues it's very easy to get a hold of someone. The aligners are comfortable and good quality. They straightened my teeth quickly!

1 year ago

Reply from byte

Thank you! Our Customer Care team is here for each customer throughout the entire Byte journey. We appreciate your feedback!

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star star

Luka Dencic Quincy, MA

The payment plan is great and the pricing is good considering what other companies charge for basically the same service. I did experience a lot of pain and discomfort for the first few weeks though I will not take a star away because I know that is part of the journey towards perfect teeth.

1 year ago

Reply from byte

We appreciate your feedback! If you ever have any questions, don't hesitate to reach out to [email protected]!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Jajuan Shipman East Hartford, CT

I was looking into getting aligners for about 2 years and my sister recommended them and so far I'm impressed with how dedicated Byte is in making sure they with you all the way throughout my journey and I can't wait to see my results when I'm done with my treatment and would highly refer Byte to anyone along with the pricing and payment options

1 year ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Shawnta Green Bay, WI

I have so far been impressed with the results I've had with byte on my 10th week. I notice my smile has transformed in front of my eyes within a short amount of time. Byte has afforded me straight teeth with a more bearable overbite than before. I'm thankful for the Byte aligners and price is super affordable compared to a few other popular aligner brands.

1 year ago

Reply from byte

This is incredible! We are thrilled for you and your new smile. Thank you so much for leaving this awesome review!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Mindy Colorado Springs, CO

At first the customer service is amazing.. During the impression phase the customer service and responce time will knock your socks off... But once your a customer it sucks! I couldn't remove my aligners and it took them 8 days to reply to me.. I was crying for 3 days trying everything to get them off and nothing was working.. Worst pain of my life and I've had 3 kids and 14 broken bones... Everytime I have an issue or a question it takes about a week to get a responce and usually they dont help just make excuses... The fantastic polite and instant responce through text ends as soon as you pay them.. I still give it 3 stars because they are working fine! Still a heck of a pain to get off but as my teeth straighten they get easier to remove.. The tool they give doesnt help, I had to buy a vinyl weeding hook to get mine off and still have to use it. But the aligners work fantastic and my teeth and really moving at a fast rate.. Discomfort has improved a lot, whitening foam works fairly well and taste good.

1 year ago

Reply from byte

Hi Mindy, we are so sorry to hear about the beginning of your aligner experience! We are glad that things are going better, but we want to make sure you feel supported the whole way through. If you ever are unable to connect with our team, give us a call at 877-298-3669 or send us a direct message on Facebook and we would be happy to help. Thank you so much for taking the time to leave your feedback:)

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Erin Gilbride Lakewood, OH

The entire process has been so easy, and their customer service has been pretty helpful if I had questions. I like the option of only wearing them at night oh but I had to get used to feeling discomfort while sleeping but it's been OK.

1 year ago

Reply from byte

We not only want to get each customer to their dream smile, but we want them to smile the whole way there. :)

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Rebekah O'Reilly Omaha, NE

Byte's aligners work really well! The customer service is amazing, they always check in to see how things are going which is great! Also, they're barely noticeable, people are always surprised when I tell them I have them on.

1 year ago

Reply from byte

Thank you! We work hard to make sure every customer feels supported the whole way through:)

Oct. 13th, 2021

check_circle

Verified Customer

star star star star star_border

Rena Lebanon, MO

We are halfway through treatment and I can already see a huge difference in my daughters smile. I just wish they would have come a little faster than they did. Also, I fell through the cracks so I was having to ask for updates. I also wish they would have sent all the aligners at once. Instead, I have to order the last two aligners and hope they get here before we are ready for them.

1 year ago Edited October 11, 2021

Reply from byte

Hi- thank you for taking the time to share this feedback with our team. We would love to provide a little clarification and answer any questions you have. When a customer's treatment plans extend past 15 weeks, we only send the first 15 weeks to ensure that everything is on track before proceeding. We promised you and an amazing smile and making sure to check in at that time is hugely important to ensure we can get you there! Our team is here to support you and is committed to getting you a final smile that you love. We are here to provide solutions that work and help us get to the goal of that great new smile :) We are always just a message away at [email protected]

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Sue Renshaw Redondo Beach, CA

The initial process was easy and my aligners arrived quickly. My top ones however wouldn't fit, and I was sent a new impressions kit to redo them. My second set arrived quickly again, and fit perfectly. I think I hadn't pressed down hard enough for the first top impressions. Very helpful and quick to respond

1 year ago

Reply from byte

Glad to hear you were taken care of. Now let's get you to your new smile:)

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Suzanne Moultrie Springfield, MA

The entire process was super easy. The communication between myself and Byte has been great. Any questions I have are answered very quickly either my text or email. They worked with me and gave me confidence that it was the right decision. I started to see changes within a month. I highly recommend this process.

1 year ago

Reply from byte

We are thrilled to hear that you are more confident! This is why we do what we do:)

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Tammy Cluff Elsinore, UT

I'm very happy so far with Byte. I'm on my last week 11 and my teeth look great! If you dread going to the dentist like I do this is the way to go. They are great to work with and the price is reasonable. I would definitely recommend Byte to anyone who wants to have a great smile!

1 year ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Cathryn Johnson, AR

Love the program. I am doing the nighttime plan of 10 hours. So easy, put them in and they fit comfortably, maybe some pressure, then use a little vibration piece that comes in kit for 10 minutes. I always wanted my teeth straight and the monthly financing made it doable for me.

1 year ago

Reply from byte

Thank you so much for sharing your experience!

Oct. 13th, 2021

check_circle

Verified Customer

star star star star star_border

Dana Render Atlanta, GA

I wish there was a little more interaction from the dental professionals. I get the emails when it is time to check in and take pictures, but there is never any follow up about the photos. Are my teeth tracking as expected? Is there something I need to be aware of? It seems like that is just a check to ensure I don't voice my warranty that I purchased, but because teeth are so important I wouldn't mind a little more oversight to make sure I am not on the wrong path an doomed to have dentures because I am doing something wrong with my aligners.

1 year ago

Reply from byte

Hi Dana. We hear you and understand you. Throughout treatment we send check-in emails, however, if you are not receiving the email responses from our customer care team, we want to look into this right away. We know that going through this smile journey at home can be a daunting process and we want to make sure you feel comfortable every step of the way. Please give our team a call at 877-298-3669, and let's make sure all your concerns are being addressed!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Matt Sweeney Middletown, DE

The treatment has been fairly good and successful, but when submitting issues via email it takes about a week for a response, and by that time you're on to your next set. I've also had a few times where I haven't gotten a response at all. Since this could have health implications I would expect a faster response time. When I call i can usually get my questions answered by the end of the day. I also feel like they should do more regular check ins with patients. My check in happened almost at the end of my treatment and I was asked to go back a few sets to correct the teeth that fell off track. I don't really think this is anyone's fault, but by the time I realized some teeth were slightly off track it was too late for me to go back to previous aligners to a set that fit properly. By having more regular check in s this would have been caught earlier. My shipping address was also not updated properly even though I did confirm it in my email to support. They sent my new impression kit to the wrong address and I had to ask for a new one, which took an extra week. Now I have to wait another 3 weeks for my new sets of aligners. This brings me to a total of over 2 months in the same set of aligners. Everyone I've talked to has been pleasant, but getting support has been messy and I've had to reach out multiple times for some issues.

1 year ago

Reply from byte

Hi there, thank you for your review! Once treatment has started, our team sends out check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. Or if you are ever having a hard time getting ahold of our team, feel free to send us a direct message on Facebook and we'd be happy to help from there:)

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star_border

Jan ward Andover, MN

In the beginning of my treatment, I was very satisfied. I was disappointed about not being contacted toward the end of my 15 weeks. I was not informed until then that I was on a 30 packet program. Each time I sent photos, it would take 2 or 3 days to hear back. Now I'm waiting for 3 to 4 weeks for my next set of 15. Some time is wasted that could have been avoided, I feel

1 year ago

Reply from byte

Hi there, we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout their whole Byte journey. For details on how progress should look or treatment length, this can be found in the customer portal. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 and our team would be happy to assist you right away.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Maria Lucia Zeta Vancouver, WA

Byte Customer service is topnotch. My husband and I had aligner fit issues in the middle of our treatment plan and we reached out. The response was immediate and they helped us get additional aligners at no extra cost, to fix the issues. Happy customers here!

1 year ago

Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Oct. 13th, 2021