Name: byte
Rating: 4.3

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Verified Customer

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Joan Curtis

I wished I had more follow up, I have not received my retainers and nothing happened as a follow up, I would like my teeth to be re evaluated then discussed

4 years ago

Reply from byte

Hi Joan! Thank you for your feedback. We would love to hear more and assist you further. Did you know we have a byte for life guarantee? This ensures we'll get you set up with additional aligners at the end of you're treatment if you aren't 100% happy :)

Apr. 1st, 2020

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Verified Customer

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Linda Kolb Mt. Vernon, IL

The product has worked wonderfully and the customer service has been great. Would recommend to friends and family.

4 years ago

Reply from byte

We're so pleased! Thank you for your review- can't wait to get you to those final results!

Mar. 21st, 2020

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Verified Customer

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Anissa Silver City, NM

The process was easy from the star, no issues like with other invisible aligners companies that I dealt with in the past.

4 years ago

Reply from byte

Thank you for your review! We're happy we could be there for you. Can't wait to get you to that ultimate result!

Mar. 11th, 2020

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Verified Customer

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Brittany Thompson Warren, MI

Overall great product/customer service. All questions get answered and all issues are resolved quickly.

4 years ago

Reply from byte

We appreciate your review, Brittany! Thank you for being a part of the byte family!

Mar. 11th, 2020

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Verified Customer

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William Cotter Beaverton, OR

It works well! Noticeable difference in very shot time. Extremely nice and helpful customer service. Very pleased.

4 years ago

Reply from byte

Thanks for your recommendation! Isn't it great to see results so soon?!

Mar. 11th, 2020

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Joseph Faenza Washington, DC

I really like the Byte invisible braces, and their customer service was exceptional because they do all the paperwork for you. Also, they are a very comfortable fit.

9 months ago Edited August 7, 2023

Reply from byte

Thank you, Joseph, for this kind review! If any questions or concerns arise, please don't hesitate to reach out at patient.byte.com/support. We're here to help.

Aug. 8th, 2023

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Kathleen West Hartford, CT

I'm on my 1st set of night aligners. They fit very well. I do wear them 3 to 4 hours during the day as well as my 10 hours at night. So far very comfortable

10 months ago

Reply from byte

Thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

Jun. 23rd, 2023

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Giovanna Milana

I have had a great experience. The process has been efficiently communicated and organised. I’ve loved this experience so far! Everything has been simple and easy.

11 months ago

Reply from byte

Hi Giovanna, thank you for this amazing review! We are so happy to hear this! Please feel free to reach out if you have any questions or concerns.

May. 26th, 2023

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julie cruz Ventura, CA

I ended my 18 month journey with Byte as I was unable to achieve my goal "smile" despite 3 sets of impressions and aligners and following all instructions. The process of correcting issues is fairly tedious and takes a bit of time for the emails and phone calls so you end up behind schedule if you run into any problems. I chose to leave Byte and go to traditional braces and knew I did the absolute right thing from day one. I had cosmetic issue with my lower teeth that Byte did not even address and that I accepted as not fixable that were actually fixed on day one with braces. My bite was off enough that my teeth were not coming together properly which is now being fixed, what a difference! I feel that for a company that relies on client self report and email and phone calls that their service was not what I would expect. The 24 hr chat assistant is just an automated FAQ response, long wait times on hold with the call center and the phone app is just a reminder tool that does not keep pace with any changes in treatment. I will say that the support staff was always professional, courteous and encouraging but I always felt I was just talking to some kid who was responding via a checklist of replies to my concerns, never to an actual orthodontic specialist of any kind.

1 month ago

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Verified Customer

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Jewel Villamater

Like: price point Dislike: app, communication

3 months ago

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Verified Customer

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Tim

Extremely frustrated. Teeth are taking much longer to move than proposed.

3 months ago

Reply from byte

Thank you, Tim, for reaching out. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Friday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at [email protected] to connect with the Clinical Team.

Jan. 26th, 2024

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Mary Garsils Bay Shore, NY

I had a question and the robot chat wasn't understanding me, so I was sent to Amber to help me. She answered every question I threw at her and was super sweet! Thanks so much, Amber, you are awesome!!

1 year ago

Reply from byte

Hello Mary, thank you for sharing this positive feedback! We are so happy to hear Amber provided superb support! Please feel free to reach out if there are any other questions or concerns.

May. 2nd, 2023

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Lance Stange Loveland, CO

I was very excited about Byte, the price was good, the technology (HyperByte) seemed convincing, and the "at-night" approach was very appealing. I was told 7-9 months to a "perfect smile". In hindsight what is clear is that the company did a great job at marketing its solution and a terrible job in planning out how to execute it right. Short version – go to a local orthodontist, and you will be MUCH happier in the end. Longer version – I am now 2 YEARS into my treatment and, as of today, they are telling me it will be April before I am done. My experience along the way has been very frustrating because you, the patient, must drive everything. Yes, they try to send automated reminders, but they are typically not at the right time or stage you are at. But I have spent SO MUCH time driving the process, and they are slow to respond, that I would have much rather have had a personal experience. So was less expensive than going local, yes. But after multiple restarts over 2 years, the frustration, the extra money, the lack of responsiveness, and the overall headache were NOT worth it. With the competition they have in the marketplace today, I don’t see their business model thriving unless they make changes.

1 year ago

Reply from byte

I was very excited about Byte, the price was good, the technology (HyperByte) seemed convincing, and the "at-night" approach was very appealing. I was told 7-9 months to a "perfect smile". In hindsight what is clear is that the company did a great job at marketing its solution and a terrible job in planning out how to execute it right.

Short version – go to a local orthodontist, and you will be MUCH happier in the end.
Longer version – I am now 2 YEARS into my treatment and, as of today, they are telling me it will be April before I am done. My experience along the way has been very frustrating because you, the patient, must drive everything. Yes, they try to send automated reminders, but they are typically not at the right time or stage you are at. But I have spent SO MUCH time driving the process, and they are slow to respond, that I would have much rather have had a personal experience.
So was less expensive than going local, yes. But after multiple restarts over 2 years, the frustration, the extra money, the lack of responsiveness, and the overall headache were NOT worth it. With the competition they have in the marketplace today, I don’t see their business model thriving unless they make changes.

Feb. 3rd, 2023

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E Brown Trinity, AL

Great, my teeth are back where they used to be after braces for years, in the short time of a few weeks. I was very disappointed with the whitening gel. I used it as directed but saw no difference in my teeth pertaining to whitening. Overall pleased with the outcome, wish the whitening worked out better.

1 year ago

Reply from byte

Thank you for the kind review! We are so thrilled to hear this. If you have any questions or concerns, please feel to reach out--we're her to help.

Nov. 28th, 2022

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Margaret Goldtrap White House, TN

I had great customer service with Byte. They provided clear and simple instructions and guided me throughout the entire process. They handled all my insurance inquires and answered all my questions.

1 year ago

Reply from byte

Thank you for this amazing review, Margaret! This kind of review is a joy for us to see, and we are so thrilled that responsiveness has been a highlight of the experience. Please let us know if any questions or concerns arise--we're standing by to support.

Oct. 24th, 2022

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Anna Kiefer San Luis Obispo, CA

This is my honest experience using Byte. I wanted a cheaper, more user friendly alternative to Invisalign, where I could straighten my teeth from the comfort of my home. I purchased Byte, did the teeth imprinting model (a bit uncomfortable, but fine overall), and received my At-Night aligners. Side note, the Byte customer sales reps are super friendly, if too pushy (one texted me nearly every day), but don't be fooled - once you purchase the product, you never hear from them again. So, my Byte aligners arrived. The first time I wore them, I could not remove them the next day. It was quite a scary experience. What had I just done?? I called one of the Byte customer folks (a dentist? try again) who assured me she would escalate my case. I didn't receive a call from anyone for hours. Later that evening, someone emailed me. Emailed me?? That is escalating my case?? Eventually I managed to gargle with hot water and use a plastic glove to remove them. A horrible experience. Even then, I thought oh, I'll keep going. I paid for the full aligners anyways. So I did. It's been over 5 months, and I am still using the aligners. The "two week" switch from one set of aligners to the next is complete bogus. They don't know how fast your teeth will move. At first, I was using the vibration device every day diligently. After nearly two months of this, I stopped. It wasn't worth the inconvenience, to me, and didn't seem to speed the teeth moving process along. Fast forward 5 months (yes, much longer than the projected time of wearing them), and I am still on aligner 9 for my lower teeth. My bottom teeth look MORE crowded than before, with the front bottom tooth overlapping the one next to it. You can bet I'm upset at this point. But, talking to an actual Byte dentist is impossible. I emailed several times, only to be emailed back with asking for more photos of my teeth, and to continue wearing my aligners diligently!! EYE ROLL. Speaking to an actual person is apparently outside their business model. All in all, I am still wearing the aligners, with no end in site. Would I recommend Byte? Absolutely not. Do yourself a favor and use Invisalign, where you get actual feedback from doctors and they have accountability. NOT WORTH THE PRICE, OR FRUSTRATION.

1 year ago

Reply from byte

Hello Anna. At Byte, we know how important communication is and we always strive to be open and transparent. Our team should be sending check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. Customers can also schedule a phone or video conference at any point during treatment through their customer portal. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. If at any time you are unable to connect with our team send us a direct message through Facebook and our team would be happy to assist. Please give us a call and let's make sure you are being taken care of!

May. 6th, 2022

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Candra Adams Banner, KY

They’ve helped me with any issues I’ve had. Every person I’ve spoke to has been wonderful. I would definitely recommend them. I can see a huge improvement while using these aligners.

2 years ago Edited March 15, 2024

Reply from byte

Just like that, Candra! Sweet review, thank you .

Mar. 18th, 2022

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Robert Berrios Monsey, NY

I dealt with a person today by the name of Michaela, who was an angle. I explained to her my issue and she expressed concern and immediately responded with a plan of action to resolve the issue.

2 years ago

Reply from byte

Hi Robert, thank you so much for sharing- we love to hear about this!

Feb. 18th, 2022

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remi Hume, MO

My advisor has responded instantly anytime i have a question. I haven’t had one problem with byte the two months I have been with them. My teeth have had a dramatical change and the hyperbyte helps extremely.

2 years ago

Reply from byte

The HyperByte is a game changer! Thank you for leaving this great feedback :)

Jan. 10th, 2022

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MONICA RYAN Punta Gorda, FL

Not quite finished with my treatment yet, however my teeth look amazing! Customer service is always friendly, helpful and patient. If you are not happy with your smile, I highly recommend Byte!

2 years ago

Reply from byte

Thank you, Monica! From the moment you purchase your impressions to the moment you get your retainers, our Customer Care Team is there for you, every step of the way.

Dec. 15th, 2021

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Marie Bautista Lawrenceville, GA

I smile so much more! I love this company! Easy to get a hold of! Every step was easy to complete! All the trays are numbered! Hands down nothing bad to say because my results were my goals for a smile.

2 years ago

Reply from byte

We love to hear that you are smiling so much more! This is why we do what we do. We do what we can to make the process as seamless, stress-free, and fun. We can't wait to see you show off your smile even more😍

Dec. 14th, 2021

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Linagw Westfield, MA

Great customer service, quality aligners, very cost- and time efficient. 14 week into my teen's treatment plan, the experience has been perfectly stress-free and the results are very good!

2 years ago Edited January 10, 2024

Reply from byte

We are here for each customer every step of the way. If you have any questions, reach out to us at [email protected]

Dec. 3rd, 2021

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Erika Raven Wilkes-Barre, PA

I love My new smile thanks to byte! They genuinely care about your smile and want you to love it. My first set of aligners didn’t work and they sent me another for free. Now that it’s finally done I love it :)

2 years ago

Reply from byte

Our customer care team is here for you every step of the way and really cares about getting you your dream smile. Any time you have a question, concern, or just want someone to hype up your new smile, we're here for you :)

Nov. 10th, 2021

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Cait Murphy Los Angeles, CA

The other 2 companies denied me as a candidate for aligners but BYTE took me on and I'm finally happy with my smile. They also made adjustments half way through the process to make sure I was completely satisfied.

2 years ago Edited October 22, 2021

Reply from byte

We are so happy to hear this! Thank you so much for sharing, Cait!

Nov. 2nd, 2021

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Harley Powell

I barley started byte and i’m loving it!! I wish I would have learned more about the Night time Aligners be the Day time ones before making my decision but besides that love it this far!

2 years ago

Reply from byte

Thank you for this awesome review, Harley!

Nov. 2nd, 2021

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Melissa Montoya Tucson, AZ

Byte has made it so easy and convenient to straighten my teeth ! They have been there every step of the way and checking on my progress ! I’m 7 weeks in and have seen great progress already!

2 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Nov. 2nd, 2021

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JenK Spicewood, TX

I’m only 1/3 of the way through my treatment plan and like the results so far. My teeth are definitely whiter and getting straighter. The aligners are pretty uncomfortable and make my teeth hurt, but that just means it’s working. Can’t wait to see the results.

2 years ago

Reply from byte

We are happy to hear that you are noticing your whiter and straighter teeth! We can't wait to see even more progress. You can always pop in the HyperByte, as it's a great way to help ease any discomfort you are feeling. Thank you for the great review, JenK!

Oct. 11th, 2021

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Jeri ramos Plano, TX

I have loved my Byte experience with such professional and timely responses. I truly feel like the byte team cares about my teeth and progress. Everyone I have spoken to is very knowledgeable 10/10 would recommend.

2 years ago

Reply from byte

Thank you for taking the time to review your experience, Jeri! Our team really does care about every smile journey and wants to make sure that our customers are getting the support they need. We are happy to hear that our team did just that! We can't wait to see your final results!

Oct. 11th, 2021

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Tara Smith West Bloomfield, MI

Great experience overall I’ve had realignment aligners created since my initial aligners didn’t correct all my movement and Byte sent them right away to keep me on track! Would highly recommend!

2 years ago

Reply from byte

Hi Tara! Thanks so much for the awesome review :) We are so happy to hear our team was able to help you out and keep you on track towards your dream smile. If you ever have any questions, please do not hesitate to reach out!

Sep. 23rd, 2021

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Isabelle Robertson Portland, OR

I have loved my experience with Byte! My teeth are coming right along and I can’t believe I didn’t have to go into the dentist once! I’m happy with the results so far and excited to see the finished product!

2 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review!

Sep. 22nd, 2021

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Gabby and Jean Gomez Reading, PA

This company is great when it comes to explaining the process and having availability to help those who cannot afford to pay regular braces prices. This had boosted my confidence and has made me feel 100x better.

2 years ago

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:)

Sep. 22nd, 2021

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Tamara Johnson Stockton, CA

Great customer service and follow up from the beginning to the end. I love the attention and after I purchased the program, I still get emails and calls with information. Thank you!

2 years ago

Reply from byte

Tamara, thank you for your great review! We are thrilled to hear that our team has provided such great support throughout your journey. We are excited to see your new smile! :)

Sep. 14th, 2021

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Sierra Garrett Knoxville, TN

I’m at the beginning phases, but so far I am so happy with the process. Everything has been super easy and not stressful whatsoever. The customer service is great and make you feel so comfortable with everything.

2 years ago

Reply from byte

It is so important to us that our customers feel supported and comfortable throughout every step of their Byte journey. We are so happy to hear that our team was able to provide that experience to you. We can't wait to see your smile transformation, thanks so much for writing in! :)

Aug. 12th, 2021

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Cheryl Prince Cleveland, OH

Nothing but great things to say! My Byte journey has been awesome: customer service, ease of use, and my NEW SMILE! I can’t stop smiling in my virtual meetings now! Thank you Byte!

2 years ago

Reply from byte

We LOVE to hear that you are loving your new smile and showing it off as much as you can! This is why we do what we do. We are standing by for support if you ever have any questions! So happy to have you in the Byte fam😍

Aug. 6th, 2021

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Morgan Lynn Marshalltown, IA

If you're trying to decide which aligner company to go with, I highly recommend Byte! Their service is incredible and they're very quick to solve any issues. I have nothing but good things to say! And my teeth look great!

2 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review Morgan!

Jul. 28th, 2021

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Yana Postel Staten Island, NY

My experience has been a positive one. I like the fact that customer service is readily available. I wish your insurance policies would cover the price of byte, at least partially.

2 years ago

Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! To talk more about insurance options, email [email protected] and our insurance team can provide all the detail! Thanks for the review!

Jul. 20th, 2021

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Colin Hughes Milwaukee, WI

Process information was straight forward. My questions were answered in a timely manner. The process of submitting the bite molds was a little confusing (to me anyway) but ultimately completed without issue.

2 years ago

Reply from byte

We're sorry for any confusion around submitting the impressions, but we are glad to hear that you were able to complete them without any issues. Welcome to the Byte Family, we are excited to be on this smile journey with you. Thank you for the review, Colin.

Jul. 15th, 2021

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Matheus Gomes Carrollton, TX

On week 7 out of 12 and I can already notice a huge difference. Byte customer service has also been amazing and made the entire process super easy. Can’t wait to see my final results! Highly recommend!

2 years ago

Reply from byte

Thank you, Matheus! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

Jul. 14th, 2021

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Amanda Thiele Homestead, FL

I'm only on week 7 and have noticed a huge difference in my teeth! Not only on the alignment, but in color as well. The Byte team has been nothing short of helpful through the while process. I am super happy so far!

2 years ago

Reply from byte

It is always exciting when you start noticing the difference in your teeth! We are so excited to see your final results. We are happy to hear that our team has been helpful throughout the process, and we are committed to continuing that support to the end. Thank you for the review, Amanda.

Jul. 13th, 2021

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Searhart Pine Grove, PA

Absolutely loving my experience with Byte so far. My teeth are already adjusting and I’m seeing a difference. I love that they are a great price, send everything you need right in the mail, and have a lifetime guarantee!

2 years ago

Reply from byte

Wow that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any question you may have! Thanks for the great review :)

Jul. 9th, 2021

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Megan Johnson FL

Byte is easy to work with. Very communicative - reminds you when you forget to submit something, guides you through the process, and answers questions easily by text. So far so good.

2 years ago

Reply from byte

We are here to support you throughout this smile journey! If you ever have any questions or concerns, we are happy to help! We are excited to see your final results. Thank you for the great review, Megan.

Jul. 13th, 2021

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Deirdre Cassell Winder, GA

I'm currently on Week 6 of a 16 week treatment plan and loving the results so far! I've already had compliments from friends that my teeth are already straighter, and the BrightByte has made a huge difference with whitening!

2 years ago

Reply from byte

Deirdre- We are so happy for you and your brand new whiter and brighter smile 😊 Our support team is always here to answer any questions, hype you up, and support you throughout your smile transformation. We are just a message away, so don't hesitate to reach out. Happy to have you in our Byte fam for life!

Jul. 8th, 2021

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lauren joiner Hernando, MS

Byte has been so helpful every step of the way. They explained everything from the process to payment and have checked up at multiple points in the process. I’m 4 weeks in and I already notice a difference in my teeth.

2 years ago

Reply from byte

Hi Lauren :) This is incredible! We are so excited about the progress you have already made. We are here for you throughout your whole journey, so reach out to [email protected] any time you have questions

Jul. 8th, 2021

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Steph DiNardo Doylestown, PA

I'm only 3 weeks into my treatment, but so far, it's been a wonderful experience! Everything is very easy to understand. Customer support is easily accessible. So far so good! Would def recommend!!

2 years ago

Reply from byte

Yes Steph- getting started is so exciting! We know it is only the first few weeks of treatment, but we are so happy things have been going awesome. Our entire Byte team is here to support you every step of the way! We are always just a message away at [email protected]. Thanks for the great review!

Jul. 8th, 2021

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D A Saratoga, CA

The entire online experience beats the in-person alternative. Clearly, byteme has converted a former high touch service into mostly, a self-service product. It's so much more affordable (time and $$). It was noticeably clear that the aligners work in the first four weeks although the treatment lasted longer.

2 years ago

Reply from byte

Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. So do not hesitate to reach out to us at [email protected] with any questions or concerns you may have. We can't wait to see your final smile! Welcome to the Byte fam 😊

Jul. 6th, 2021

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Coltin White Chicago, IL

I found byte online. I ordered the impression kit and sent my impressions back. Super easy and user friendly. Byte contacted me to view my smile and treatment plan. I agreed and the rest is history.

2 years ago

Reply from byte

Hey Coltin! We are happy to hear about your awesome experience with our team and that we get to guide you through this smile transformation. We are so excited :) The support doesn't stop here. Our entire team is here to support you every step of the way and wants to make your treatment as smooth as stress-free as possible. You deserve a smile you love and we cannot wait to get you there. Thanks for the awesome review, and welcome to the Byte fam!

Jul. 6th, 2021

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Katelyn Bronson Waterloo, IA

I’m on week 5/15 and feel so much more confident with my smile already! Byte is truly amazing! I’ve had traditional braces before and never had the confidence I do now with Byte! I’m so excited to see the end results.

2 years ago

Reply from byte

Yay Katelyn! We know it's only the beginning but we are so excited to see all of your progress and are happy that you chose Byte to guide you through your smile transformation. Our team is always here to answer your questions, hype you up, and get you the updates you need so do not hesitate to reach out 😊 Happy to have you in our Byte fam, thanks for the awesome review!

Jul. 8th, 2021

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Kimberly, Butler Fayetteville, NC

I have only been with byte for almost three months and staff are prompt to get any question or concern you have resolved in a timely manner. Most of all the responses seem like the staff at byte cares the customer.

2 years ago

Reply from byte

Yay Kimberly! We are so happy to hear about your awesome experience with Byte. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! We care about YOU and your unique smile. Can't wait to see your final smile :) Thanks for the review!

Jul. 8th, 2021

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Emily Cagle Asheboro, NC

Extremely easy, convenient & works great! Three weeks in and I’m already seeing a difference in not only the alignment of my teeth, but the whiteness as well! Definitely recommend!!

2 years ago

Reply from byte

This is incredible, Emily! We are so happy to hear that you've been seeing results with your aligners and the BrightByte whitener! You'll be showing off that straighter, whiter smile in no time 😁

Jul. 8th, 2021

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Haris Ahmed Morgantown, WV

I’m thankful that I made the bold decision to choose the Byte teeth alignment system over other methods because it’s been great for me so far. The customer support team is also very friendly and understanding. 5/5!

2 years ago

Reply from byte

Hi Haris, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile!

Jul. 8th, 2021