Name: byte
Rating: 4.3

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Verified Customer

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Alaiza Tapia Englewood, NJ

byte is easy since everything is delivered to your home. No doctors visits involved and the customer service team is great.

2 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review!

Sep. 22nd, 2021

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Darla Chavez Albuquerque, NM

Easy to use, I love the perks of the Byte like how I‚Äôm able to still eat and drink everything I want!

2 years ago

Reply from byte

Thank you! We are so happy to hear about your positive experience:)

Sep. 22nd, 2021

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Karen Walsh Fortin Leominster, MA

It‚Äôs so easy. The molds are made at home. The progression is gradual. They work. It‚Äôs half the price!!

2 years ago

Reply from byte

Thank you so much for your review!

Sep. 22nd, 2021

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David Salazar III Ellsworth AFB, SD

My teeth didn‚Äôt come out at all how they said it would. And when I tried to contact them about my teeth they never responded back and now I‚Äôm paying $1,700 for some retainers that never gave the result they promised.

2 years ago

Reply from byte

Hi David. If you are not completely loving your smile at the end of treatment, we want to help. Our goal at Byte is to give every customer the smile of their dreams. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Sep. 21st, 2021

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Fernando amador Victorville, CA

Everything was perfect. My sons teeth straight , no gap all in only 12 short weeks . You won’t regret

2 years ago

Reply from byte

Thank you for your review, Fernando! We are so happy to hear your son has a smile they love😊

Sep. 14th, 2021

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Joanie Rodriguez Millsboro, DE

I have only been using byte for 5 weeks and have seen significant changes. The customer service is excellent.

2 years ago

Reply from byte

Thank you for the amazing review, Joanie. We are so happy to hear that you are seeing those changes in your smile, and we can't wait to see the final result! If you ever have any questions, please do not hesitate to reach out. We are just an email, phone call, or text away 😊

Sep. 15th, 2021

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Lilian B Bakersville, NC

So far, my teeth are improving! They have been very communicative during the onboarding process and they touch in for feedback often.

2 years ago

Reply from byte

Thank you for your review, Lilian. We are happy to hear that you have felt supported throughout your journey. We are excited to hear you are seeing your teeth improve. We look forward to seeing your final results!

Sep. 16th, 2021

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Elizabeth Souza Odessa, TX

Customer service was great and it was simple and easy without leaving my home to get my plan to fix my teeth

2 years ago

Reply from byte

We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Sep. 16th, 2021

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Jacquelyn Costello Alpena, MI

The product itself is quite good, but I find for how the amount of money spent I have not received a single check in or message since the braces arrived over 3 months ago.

2 years ago

Reply from byte

We can understand your frustration, Jacquelyn. We know how important it is to have the support you need throughout treatment. If you are ever needing immediate support you can reach our team at 877-298-3669. We do also send out check-in emails about every 2 weeks. Sometimes those end up in the junk folder. If you are not seeing those, we do want to look into this and make sure that you do start receiving those. We are standing by for support!

Sep. 16th, 2021

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Laura Schaffer

They extended my aligners 12 weeks longer than originally I was told. It's extremely hard to get in contact with anyone. They barely respond to emails in a weeks time. They should be checking in more.

2 years ago Edited January 10, 2024

Reply from byte

This is so great to hear! We are here for you any time you have questions:)

Sep. 22nd, 2021

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Madeline Pfeiffer Denver, CO

Byte’s products were easy to use, customer service was great, and I am very satisfied with my results!

2 years ago

Reply from byte

We are so thrilled for you! Thank you for leaving this great review:)

Sep. 22nd, 2021

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Nancy Sokulski Las Vegas, NV

The communication has been severely lacking -- I am not necessarily disappointed with the outcome...but I've felt very much on my own with any problems.

2 years ago

Reply from byte

Hi Nancy. Thank you so much for writing in and providing feedback. During Byte treatment we always want our customers to feel supported and taken care of and we apologize if this has not been your experience. We are always available to chat via phone or email. Please give us a call at 877-298-3669 so a Byte team member can further assist you!

Sep. 20th, 2021

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Brittany Cook West Covina, CA

Very easy and affordable. I just had one tooth to correct, and I feel like Byte did exactly what I wanted it to.

2 years ago

Reply from byte

We are so happy to hear this. Thank you for your review!

Sep. 22nd, 2021

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Shevonne Carrega Bronx, NY

This was a horrible experience for me. After using the product for 2 weeks my mouth started to swell and my lower molars began to become loose. I could shake them with my hands. My jaw was swollen for 3 days and I couldn't eat.

2 years ago

Reply from byte

At Byte, customer safety is our number one priority. We want to make sure we can address these concerns ASAP. For immediate assistance, please call 877-298-3669. We are standing by to support you.

Sep. 20th, 2021

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Amelia mcabee Greer, SC

5 stars. It's been five week and my top teeth are nearly straight. People have noticed and that they're white.

2 years ago

Reply from byte

This is incredible Amelia! We love to see every customer's amazing new whiter and brighter smile. BrightByte is a game changer :) Thanks for the great review!

Sep. 10th, 2021

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Mariaelena Cordero Fayetteville, NC

the aligners are so easy and have one such an amazing job on my teeth. Even at 10 weeks the difference is big.

2 years ago

Reply from byte

We are so excited for you Mariaelena- this is awesome! Thank you for sharing. If any questions come up, do not hesitate to reach out, we got you :)

Sep. 10th, 2021

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Miranda Holmes Reading, PA

It works, they just nah you a little too much until you submit your impressions and pay for your aligners.

2 years ago

Reply from byte

Miranda- We are always working to improve the experience of our customers so we appreciate you taking the time to share this great feedback and review with our team. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 10th, 2021

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Morgan Little Lakeland, FL

Not very comfortable. The tension makes it hard to sleep, etc. I also don’t feel like I’m seeing much improvement at the half way point.

2 years ago

Reply from byte

Hi Morgan- thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile as quickly and safely, which is where our Pro-Care team comes in. This team steps in with these types of concerns, please do connect with us so we can get you supported right away. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 10th, 2021

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mauro Albuquerque, NM

very easy to use and working great. no hassle except from requiring a review of at least 40 charachters

2 years ago

Reply from byte

Thank you Mauro! We work hard to make sure every customer feels supported the whole way through:)

Sep. 10th, 2021

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Racheal El Paso, TX

All contact with customer service has been awesome and I’m loving the way my teeth are looking after about 2 months!

2 years ago

Reply from byte

This is so exciting Racheal! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email [email protected] or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Sep. 10th, 2021

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Theresa McCabe Patchogue, NY

The whole process has been easy, and well thought out. I am enjoying the changes I'm already seeing!

2 years ago

Reply from byte

This is so exciting Theresa! :) Thanks for the great review.

Sep. 10th, 2021

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savana silbersack Foster, KY

i can definitely tell a difference in my teeth and so many people have told me they see a difference

2 years ago

Reply from byte

This is amazing Savana- you deserve it! If any questions do not hesitate to reach out, we are always here to support :) Thanks for the awesome review.

Sep. 10th, 2021

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Terin Booher Bloomsburg, PA

My teeth are visibly so much better after only 4 weeks of treatment. I'm so excited to see the end result!

2 years ago

Reply from byte

Love to hear this Terin! We are so happy for you :) Thanks for the great review.

Sep. 10th, 2021

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Brittany Kansas City, KS

Not the most responsive. Slow to get back to you, when they do it’s sometimes a different person, each set of aligners fit differently on my gum and are different heights. The aligners don’t seem to fit that well

2 years ago

Reply from byte

Hi Brittany- we want to look into your concerns as soon as possible! Our goal is to get every customer supported from start to finish. For this reason, any member of our support team is here to hop in and answer your questions. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. Please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Sep. 10th, 2021

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Dawn Dougherty Villas, NJ

I didn’t realize I wasn’t wearing them correctly and was moving onto the next set prematurely. I had to back track 4 weeks and now I’m taking it very slow.

2 years ago

Reply from byte

Hi Dawn- thanks for sharing this feedback! It is always an adjustment to get used to the new routine of aligners but our team is always here to support you. If you have any questions, do not hesitate to reach out. We got you!

Sep. 10th, 2021

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Matt McGivern Kailua Kona, HI

Sorting out my issue is taking so I can get back on track with my treatment has been taking weeks. None of my aligners fit flush with my teeth. This has been a frustrating experience overall.

2 years ago

Reply from byte

Hi Matt- thank you for taking the time to provide this feedback to our team. We want to have every customer supported from start to finish of their treatment. If you have any current concerns you can also contact us via a phone call or Facebook DM. Due to a higher than normal volume, our wait time via email has been extended but these channels are open and ready to provide support for all our customers. We got you!

Sep. 10th, 2021

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Cynthia Barnett Fort Belvoir, VA

Ease of use and speedy results. The website is very informative and prepares the client for each phase.

2 years ago

Reply from byte

Hi Cynthia! Thanks for this awesome review :) We are so excited for you.

Sep. 10th, 2021

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Kelleshia Bell Bowling Green, KY

They’ve changed my smile significantly in the short amount of time that I’ve been wearing my aligners.

2 years ago

Reply from byte

This is awesome! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email [email protected] or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Sep. 10th, 2021

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Breanne sikes Frederick, MD

My teeth are getting straighter weekly. They have been getting whiter as well because of the whitening product.

2 years ago

Reply from byte

This is incredible Breanne! We love to see every customer's amazing new whiter and brighter smile. BrightByte is a game changer :) Thanks for the great review!

Sep. 10th, 2021

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Cailey Hagen Los Angeles, CA

High quality aligners with flexible options (night vs daytime) and perks of whitening foam and kits

2 years ago

Reply from byte

So happy to hear this positive review Cailey! Thanks for the great review :)

Sep. 10th, 2021

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Kameron Morris Collinsville, MS

The aligners are very easy to use and they are working very well so far! I’m very pleased with my progress!

2 years ago

Reply from byte

This is great Kameron! Thanks for the great review :)

Sep. 10th, 2021

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Takara Young Grand Rapids, MI

Results after a few weeks. Teeth are visibly whiter with the help from Byte. Confidence has shot through the roof.

2 years ago

Reply from byte

We are thrilled to hear that you are feeling more confident! This is why we do what we do:) Thank you for the great review.

Sep. 10th, 2021

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Cecia Vang Friant, CA

Amazing customer service and went above and beyond to assist me when ibwas having issues with my address

2 years ago

Reply from byte

We are so happy to hear that you have been well taken care of. Thank you!

Sep. 22nd, 2021

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Steven Sokulski Las Vegas, NV

The product is very affordable compared to the competition and they promise fast results. But their customer service is slow and difficult to communicate with.

2 years ago

Reply from byte

Hi Steven. Thank you for taking the time to write in and provide your feedback. We are always looking for ways to improve the customer experience and we really appreciate it. We are currently staffing up to ensure our customers are being taken care of as quickly as possible. If you have any questions or concerns that still need to be addressed, please give our team a call at 877-298-3669 or you can send us a DM on Facebook and we will make sure you are being taken care of!

Sep. 20th, 2021

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Tatyana Lopez Commerce City, CO

Definitely feels and sees a difference! Would definitely recommend. I feel like I noticed a difference overnight !

2 years ago

Reply from byte

This is so exciting Tatyana! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email [email protected] or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Aug. 26th, 2021

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Amy Ochoa Annapolis, MD

They are fast with responses. 5 customer service and the product is working great. I have no complaints!

2 years ago

Reply from byte

We are so happy to hear it Amy! If anything ever comes up, do not hesitate to reach out, we got you :) Thanks for the review!

Aug. 26th, 2021

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Mayron Cole Gonzales, TX

There must a great deal of confusion at the Byte company. I have received only ONE lower aligner, and that was in the Step 1 envelope. I have been wearing that lone lower aligner for over 8 weeks now, and no more lower aligners have been forthcoming. I have contacted Byte, but nothing has been done.

2 years ago

Reply from byte

Hi Mayron- thank you for taking the time to share this. We want every customer to be supported every step of the way. Please connect with us via email at [email protected], give us a call at 877-298-3669, or send us DM on Facebook! We are always here to help :)

Aug. 26th, 2021

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Justin Fleury Charlotte, NC

Super easy and efficient process with great service along the way. I’ve seen amazing results quickly as well

2 years ago Edited January 10, 2024

Reply from byte

Thanks so much for the review, we really appreciate you taking the time to write in. Our team truly cares about getting you your dream smile and we want to make sure we are doing everything we can to get you those results. Any time you have a question or just want clarification, our team is here for you!

Aug. 10th, 2021

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Pamela fisher Banning, CA

They are so nice and return calls right back , after u get them it takes up to 2 weeks before u here from any one they are plastic aligners very uncomfortable, customer service is terrible...I would love a refund but they say they dont do that ... what a rip off ...unhappy customer

2 years ago

Reply from byte

Hi, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Aug. 10th, 2021

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Phil Winston-Salem, NC

Ease-of-use, and effectiveness of treatment so far only a third of the way through. But looking great!

2 years ago

Reply from byte

WOOHOO!! We cannot wait to see how your smile transforms. Our team is here for you every step of the way to answer any questions you have! Simply send us an email or give us a call. We've got you covered! :)

Aug. 10th, 2021

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Ashley Rushing Dallas, TX

Very convenient, great customer service, simple-to-follow directions, great pricing and overall, WORKS!

2 years ago

Reply from byte

Throughout your entire treatment, our customer care team is here to provide you support and answer all your questions. We want this journey to be as easy and effortless as possible. We're so happy to hear that our team has been able to do this for you! We can't wait to see your new smile, we hope you'll share some results photos :)

Aug. 10th, 2021

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April Burt Cheyenne, WY

I would have thought someone would have checked in on me before now, seeing if I had any problems or questions. I’m on week 8

2 years ago

Reply from byte

Hi, we are so sorry to hear that you haven't been hearing from our Customer Care team. Your smile is so important to us, and we want to make sure to get you to those projected results in the safest and quickest way possible. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. Please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Aug. 10th, 2021

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Colleen Dilger Clementon, NJ

A bit more expensive than anticipated. Enjoy that it comes with a case and the foam. Packaging is great. The case I wish was slightly different.

2 years ago

Reply from byte

Hi Colleen! Thanks so much for the review. We appreciate you :) If you have any questions or concerns give our team a call at 877-298-3669! We're here for you.

Aug. 9th, 2021

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Gabrielle White Midway Park, NC

Super easy process overall and doesn't require the extra work to begin unlike other invisible aligner competitors.

2 years ago

Reply from byte

Our Byte team is dedicated to making sure you feel supported throughout every step of the process and we're so glad to hear you have felt that. If you ever have any questions or just want to show off your new smile let us know, we're here for you :)

Aug. 9th, 2021

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Stephanie Cataldo Cumberland, RI

Customer service is top notch, aligners are easy to use and came quickly. I've had zero issues with byte

2 years ago

Reply from byte

We're happy to hear about your experience so far- we can't wait to see those results!

Aug. 4th, 2021

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Stephanie McAway Springdale, AR

Byte has the type of customer care that we all as consumers dream of, I wouldn't really change a thing

2 years ago

Reply from byte

We LOVE this, Stephanie! We are so excited to have you in the Byte fam, and we can't wait to see your new smile.

Aug. 4th, 2021

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S Falls Church, VA

Byte was very responsive UNTIL I purchased my aligners. It now takes days or more to receive a response, and the level of care has definitely gone down.

2 years ago

Reply from byte

Thank you for your feedback. Due to a higher than normal volume, our response time has been less than ideal. We appreciate your patience, and we apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. For immediate assistance, you can reach our team at 877-298-3669. We are standing by for support!

Aug. 3rd, 2021

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Amber Matters Erie, PA

Great results so far and a helpful and knowledgeable team of people to work with through the process.

2 years ago

Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Aug. 3rd, 2021

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Rachel Readfield, WI

They are easy to use but some times I feel I need to keep pressing them to stay tight or fit right. They also make a cracking nose that concerns me.

2 years ago

Reply from byte

If you haven't already, please give us a call at 877-298-3669. We would like to address your concerns and do what we can to help. We are standing by for support!

Aug. 3rd, 2021

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Shayla Oliver Magna, UT

They use promos to lure people in, then don't follow through. They email you constantly until you pay, then it's so hard to get a response, it's CRAZY! They play games a lot, it's just really poor business models and reviews are starting to reflect that.

2 years ago

Reply from byte

Thank you for your feedback, Shayla. It is never our intention to play games. We want to make sure you are getting the support you need throughout treatment. Due to a higher than normal volume, our response time has been less than ideal. We appreciate your patience and apologize for the delay. Our team is working hard to help each and every customer. For immediate assistance, you can reach our team at 877-298-3669.

Aug. 3rd, 2021