Name: byte
Rating: 4.3

check_circle

Verified Customer

star star star star_border star_border

brittney hammaker Palmyra, PA

My top aligners did not fit and every time i tried to get a better pair they just asked for picture after picture. the aligners were not comfortable and i gave up on them.

3 years ago

Reply from byte

Hi Brittney! Thanks for reaching out to us. In order for us to get you set up with additional steps, there is a process that must occur to ensure we are going to be giving you the best treatment possible. We understand it may be frustrating, but it is truly to ensure we are taking care of you. We hope we can continue to assist your smile- let us know if you have any questions, and please reach out to support and we'll get you taken care of promptly.

Feb. 11th, 2021

check_circle

Verified Customer

star star star star star

Baron McGaha

The home kit was a breeze to use! Way more efficient and effective than another company I tried a few years ago.

3 years ago

check_circle

Verified Customer

star star star star star

Jen

Easy process, great customer service. Aligners worked as expected,much more comfortable than I expected.

3 years ago

check_circle

Verified Customer

star star star star star

Amy Stone

My Teeth had shifted and spread apart and Byte brought them back together to make make smile what a was.

3 years ago

check_circle

Verified Customer

star star star star star

Stephanie McSparran

This really works! I was skeptical but hopeful about the timeline and am so happy with my teeth! It works people!

3 years ago

check_circle

Verified Customer

star star star star star_border

Milena Leone

Process is a bit confusing. Didn't know you had to call them when we needed to second set of aligners. I thought it was automatic

3 years ago

check_circle

Verified Customer

star star star star star

April

Really easy, fast and good service. The aligner cleaner is easy and it works to keep my teeth whiter.

3 years ago

check_circle

Verified Customer

star star star star star

Dennis

Excellent customer service, simple and intuitive process to get aligners. Entire process was swift and easy.

3 years ago

check_circle

Verified Customer

star star star star star

Taylar

They are easy to wear and are invisible. No one can tell im wearing them. They are actually working.

3 years ago

check_circle

Verified Customer

star star star star star

Arianna Alcaraz

Phenomenal customer service!! Everyone is professional & answer all your questions as soon as they can.

3 years ago

check_circle

Verified Customer

star star star star star

Madison Spear

Excellent customer service and I love my new smile. The process was so quick and painless. I'd recommend it to anyone!

3 years ago

check_circle

Verified Customer

star star star star star

Janean Stripe

Easy to work with, very clear instructions, great packaging!, good follow up by the CSRs, love the accelerator

3 years ago

check_circle

Verified Customer

star star star star star_border

Irwin Kim

Convenient process including insurance process. Not giving 5 since my son just started wearing aligners. Need to see how well this works

3 years ago

check_circle

Verified Customer

star star star star star

Ryan

Easy to work with. Quick response to any questions or worries. Always friendly. Always willing to work with you

3 years ago

check_circle

Verified Customer

star star star star star

Chenoa

Only in my second week but Byte has great customer support and awesome communication through the whole process.

3 years ago

check_circle

Verified Customer

star star star star star_border

Jo

Easy and hassle free way to treat your teeth. No expensive dentist visits and the kit is user friendly. Seeing results already after only 3 weeks!

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Glenn Brosnick

Below one Star Product advertisement is misleading, as I wore aligners for 10 weeks on a 15 week program with ZERO RESULTS. Defective product and they want to keep sending impression kits like being stuck in an endless loop! No money back for defective service and product! Buyer Beware

3 years ago

Reply from byte

Hey Glenn! We appreciate your feedback, and we're sorry to hear this has been the experience you've had so far. We would love to look into this further. Did you know that the byte for life guarantee ensures that if your treatment is not providing the results you'd like, we're happy to have our clinicians update your treatment and get you back on track. Next step- send us an email! We'll take care of you.

Oct. 14th, 2020

check_circle

Verified Customer

star star star star star

Steven Do

Their customer service is on point. They will at least acknowledge your email and then respond within 24 hours.

3 years ago

check_circle

Verified Customer

star star star star star

Cleo Hamant

I'm 9 weeks into my 14 week treatment and I couldn't be happier. My bottom teeth gap has completely closed.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Caitlin Daly

I called in with concerns and they were only willing to solve the problem with their solutions. A good company takes feedback and listens to their customers and I didnâ€™t feel heard.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

cinthia cancho

I am extremely disappointed with byte. My treatment was suppose to be 10 weeks and 5 months later I am waiting on aligners with no update on a tracking number. The last aligners I received I have wore them for so long that they broke and hurting my mouth . The other aligners from past weeks do not feet my teeth.

3 years ago

check_circle

Verified Customer

star star star star star

john

Good communication, great technical support, clear instructions, aligners that fit, great packaging, fair pricing

3 years ago

check_circle

Verified Customer

star star star star star

Brian Couture

Great customer service and price point. Quality materials, fast shipping - clear processes and instructions.

3 years ago

check_circle

Verified Customer

star star star star star

Angeline

Easy directions; quick responses when I had questions; fun and efficient packaging; NO office visits

3 years ago

check_circle

Verified Customer

star star star star star

Kevin Stinson

Communication is unbelievable. You never have to wonder where you are in the process or what to do next

3 years ago

check_circle

Verified Customer

star star star star star

Chris

Simple and they answer any questions I have. I switch my aligners weekly and use the hyperbyte daily.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Emelva Mclaughlin

Because my teeth look worse then they did before. My top row was my main focus. Iâ€™m not seeing any difference at all and Iâ€™m on week 11. With 3 weeks to go. Now Iâ€™m out $3,000.00 for no correction at all very upset client will not recommend. I feel tricked.

3 years ago

Reply from byte

Hi Emelva! Did you know that with the byte for life guarantee, you're covered for additional adjustments at no additional cost to you if you are not pleased with your results? Send us an email, let's get you set up with our clinicians.

Oct. 5th, 2020

check_circle

Verified Customer

star star star star star

whitney staten

i had to have another impression done to reevaluate my plan and they handled any questions i had about that flawlessly.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Carmen

In limbo they told me stop wearing my current aligners but donâ€™t know status of my new ones I have had to reach out to them just very unprofessional and upsetting really

3 years ago

Reply from byte

Hi Carmen! We'd love to look into this further for you. Send our support team a message- let's get you taken care of!

Oct. 1st, 2020

check_circle

Verified Customer

star star star star star_border

Alec

Everything was awesome. I think I just had a different idea about how my teeth would move. Probably my issue. But other than that I loved it.

3 years ago

check_circle

Verified Customer

star star star star star

Dyamon

They made everything so easy from start to finish. Every time I had a question someone was always available to help. I

3 years ago

check_circle

Verified Customer

star star star star star

Brent

It was very easy to get my aligners. I am currently on week 9 of 23. My teeth are definitely getting straighter.

3 years ago

check_circle

Verified Customer

star star star star star

Austin Annette

I like the product. The trays move teeth quickly and are mostly comfortable. Iâ€™m very happy with this product.

3 years ago

check_circle

Verified Customer

star star star star star_border

Shera Elvins

It would be a 5 if you delivered to the United States territories-we live in St Croix and have things shipped thru my mom

3 years ago

check_circle

Verified Customer

star star star star star

Julius R Sims II

Excellent customer service. Even with a few issues, they have walked me through it, every step of the way.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Jackie

Would prefer teleconference with an orthodontist for periodic check-in rather than having to be proactive and work with a different member of the"care team" each time

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Vereniz Cardenas

Byte did not work for me at all. My time was supposed to be 4 months and there was no movement in my teeth. Iâ€™m still waiting on my other kit so I can start my whole process all over again. I am paying for something that didnâ€™t even work. Byte advisors said they were going to send a new kit and they did not!!!!

3 years ago

Reply from byte

Hi Vereniz! Sorry to hear this is the experience you've had- let's get you back on track. You may need to reach out to our support team so they can track the ETA of that refinement kit for ya!

Oct. 5th, 2020

check_circle

Verified Customer

star star star star star_border

Liz Litwak

The customer service is excellent but I haven't seen the results I've wanted just yet. However, they are helping and doing what they can to fix that.

3 years ago

check_circle

Verified Customer

star star star star star

J Young

This is an excellent system! A great investment for yourself. So much better/faster than metal braces.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Elise Roberts

I am on my second treatment set of aligners. I started with a very slight problem with my front 4 teeth only. It was NOT a significant fix. It's been 8 MONTHS. My teeth are not straight. I wear the aligners and use the Hyper Byte as directed. Incredibly disappointed in the product - it does not work. Don't waste your money.

3 years ago

Reply from byte

Hi Elise! We're sorry to hear about your experience so far, and would love to get you set up with our clinical team to get you on track and see what's going on. Please send us a message via our care team- we'll be ready to help!

Aug. 25th, 2020

check_circle

Verified Customer

star star star star star_border

Tawnie Sebastopol, CA

Not fully straight, the hyperbyte battery stopped holding a charge after 6 weeks, no final tray for nighttime continued use

4 years ago

Reply from byte

Hi Tawnie! We appreciate your feedback. Have you reached out to your care adviser in regards to your HyperByte? We'd be happy to look into this further and get you a replacement. Additionally, we provide your first set of retainers for free, which may be ordered through your account center.

Apr. 6th, 2020

check_circle

Verified Customer

star star star star star

Alicia Edsell

I've been wanting to fix my smile since I was very little. I've never been able to till now and I couldn't be happier.

4 years ago

Reply from byte

We're happy we could be here for you through this process. Can't wait to get you to that last step!

Apr. 1st, 2020

check_circle

Verified Customer

star star star star star

Rachel Stevenson

Best customer service and the products are amazing for the money. I absolutely was so happy with my whole experience!!

4 years ago

Reply from byte

That's what our care team is for! We do our best to be there for you for whatever you need, every step of the way :)

Mar. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Joe Coghill

My aligners did not fit correctly and now I'm waiting for new aligners and if they are correct this has delayed my treatment for 2 months

4 years ago

Reply from byte

Hi Joe, Thank you got providing us with this feedback! We do our best to provide you with the best care, and we'd love to hear more to ensure we can get you on track as soon as possible. Please reach out to our support team- we've got you covered.

Apr. 1st, 2020

check_circle

Verified Customer

star star star star_border star_border

Joan Curtis

I wished I had more follow up, I have not received my retainers and nothing happened as a follow up, I would like my teeth to be re evaluated then discussed

4 years ago

Reply from byte

Hi Joan! Thank you for your feedback. We would love to hear more and assist you further. Did you know we have a byte for life guarantee? This ensures we'll get you set up with additional aligners at the end of you're treatment if you aren't 100% happy :)

Apr. 1st, 2020

check_circle

Verified Customer

star star star star star

Linda Kolb Mt. Vernon, IL

The product has worked wonderfully and the customer service has been great. Would recommend to friends and family.

4 years ago

Reply from byte

We're so pleased! Thank you for your review- can't wait to get you to those final results!

Mar. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Anissa Silver City, NM

The process was easy from the star, no issues like with other invisible aligners companies that I dealt with in the past.

4 years ago

Reply from byte

Thank you for your review! We're happy we could be there for you. Can't wait to get you to that ultimate result!

Mar. 11th, 2020

check_circle

Verified Customer

star star star star star

Brittany Thompson Warren, MI

Overall great product/customer service. All questions get answered and all issues are resolved quickly.

4 years ago

Reply from byte

We appreciate your review, Brittany! Thank you for being a part of the byte family!

Mar. 11th, 2020

check_circle

Verified Customer

star star star star star

William Cotter Beaverton, OR

It works well! Noticeable difference in very shot time. Extremely nice and helpful customer service. Very pleased.

4 years ago

Reply from byte

Thanks for your recommendation! Isn't it great to see results so soon?!

Mar. 11th, 2020

star star star star star

Joseph Faenza Washington, DC

I really like the Byte invisible braces, and their customer service was exceptional because they do all the paperwork for you. Also, they are a very comfortable fit.

8 months ago Edited August 7, 2023

Reply from byte

Thank you, Joseph, for this kind review! If any questions or concerns arise, please don't hesitate to reach out at patient.byte.com/support. We're here to help.

Aug. 8th, 2023