byte

I love Byte. So impressed with their customer service, their response time, and their product. I’ve seen awesome results thus far, and highly recommend.

Works great in my full time working mom life with 2 boys- great customer service making sure all my questions are answered and that I feel comfortable with the product

Originally my smile was supposed to take 16 weeks. Ended up getting another 15 weeks of refinement retainers. I ran out of the foam cleaner after the first 16 weeks and they wouldn’t send a complimentary bottle for the next 15 weeks.

For anyone who has a treatment time of over 15 weeks, Byte does not inform you that they only send up to 15 aligners at a time, nor do they reach out to you when it’s time to order the remaining ones. Byte should contact individuals knowing that shipping takes 4-6 weeks. It should not be up to the person to wonder why there are fewer aligners than promised. No one from the byte team has been in contact with me for 4 months. Throughout this process, I was made unaware that your company sends fewer aligners if they surpass 15 weeks. There should be updates throughout this treatment. 4-6 weeks means I will go 1-3 weeks without treatment for my teeth -- time that could've been put towards working on my teeth. When I receive the 4-weeks worth of aligners, that will make my treatment one month longer than it should have been.

First set of aligners was not correcting teeth properly... Waited several months before another impression kit was delivered and a new set of aligners was sent. But, on the positive side, Byte support was very helpful and followed through with addressing my concerns.

The customer service has to be one of the best out there. The treatment has been going wonderful and the price compared to other braces is a huge factor. Would definitely recommend to anyone.

I’m on week 4 and I am beyond impressed and happy to be part of the byte family! I use my bright byte everyday and have seen an improvement in my smile! Yayyyy

I am on week 5 of my 19 week treatment and everything is going well. Their customer support is really great and timely. The packaging is great and easy to manage. It was the best idea I had during quarantine!

I was deciding which aligner company I was going to use (there are other options just as cheap) and Byte emailed and texted me daily for a week trying to get my business. It's the only reason I decided to go with them because I knew I'd have questions doing at home aligners so I wanted a reliable company.I got my aligners and the first issue was that the bottom left hand side of the aligner had a huge gap between my gums and my teeth, I could stick my tongue under it.I emailed the Byte rep about it, no answer. I emailed another Byte rep about it, no answer.A week goes by.I email the Byte help address, their policy is that they will get back to you in less than 48 hours. It's been 48 hours, still no answer, delaying the process of fixing my teeth further. Do NOT go with Byte. Once they have your money they will not help any further.  I paid almost 2k because they promised I would have someone to walk me through this process and help me with whatever questions I may have throughout it. I did NOT have that experience in the least. Give your money to a different company. This was a lot of money for me, esp since covid hit and my hours were reduced. I'm SO disappointed.

I have a really good experience I barely had issues with the aligners. I never needed to use my file they fit very comfortably when I first put them on.

1st I was so excited to start Customer service is great. very helpful and quick to respond back. The process has not been great thus far. I have worn the aligners for 3 mo. day into night to put in my full 22 hrs also using hyper Byte. and no significant if any change at all. Still trusting the process, I wore braces before and after time my teeth shifted. I don't have that much to change except for this 1 upper tooth and straighten out the lower half. None of that has been corrected. I've heard of so many great reviews, that is why I trusted to go with Byte vs any other company. At this time I can't say a whole lot as I haven't been promised what I was suppose to receive in 3 mo. I'm very dissatisfied with this process so far. I also paid in full for my daughter and I.

I love everything about my BYTE aligners. They were affordable, easy to maintain, worry-and pain free. It was a quick 14 weeks to a brighter, straighter smile!

It has been a breeze working with the byte team. From the beginning they have been extremely helpful and informative. I look forward to showing off my new smile. It has been 8weeks and I can see a huge difference already.

Don't trust the reviews - Byte gives incentives ($30 bottle of whitening) for customers to write reviews. I fell for that at the beginning of my treatment when I had all my hope up. Now, 9 months later, (NINE!), all I can say is that this company is a JOKE! I've had little to NO shift in my bottom teeth and I've been wearing my aligners RELIGIOUSLY every night, plus the hyper byte. Here's the thing - they claim that their "evening aligners" have great results and in a very similar time frame to the all day aligners (and make you pay a hefty premium for it). It all sounded great except for the premium - but less time, same results! WRONG! That is FALSE ADVERTISEMENT! I was able to change aligners at a much slower pace than the all day ones and their lack of good engineering just makes you wonder how their are in business. The aligners fit terribly! With gaps of air, all wonky and borderline dangerous. I contacted the company at the END of my treatment, showing pictures of the insignificant change in my smile and needless to say, their response has been nothing but appalling. It's been weeks since I sent them photos of my smile, with my aligners on/ off/ with my previous aligners on/ whatever they ask and they simply ignored it. I asked for a new impression kit to start this joke of a treatment all over again in the email, but at this point with their lack of response, I just want a refund for their false advertising! What a waste of my time and money. PS: I've had Smile Direct Club before so I'm not new to aligners. While I wasn't a fan of wearing their aligners all day every day (hence WHY I switched to Byte), SDC worked and worked FAST! I'll be giving them a try now for their evening aligners now that they have them and seeing if I have better luck. PS, I was planning to fix my smile in time for my wedding day... well that ship has sailed...................... Sigh...

Byte refuses to ship aligners 16-21 in my treatment plan. My aligners that I've been wearing for 10 + weeks as I've waited for aligners 16-21 have broke. No one will help me at this company or respond to my communication. I'm being purposefully ignored. Customer service is non-existent. Actually talking with a dentist or orthodontist is non-existent. Their Byte for life guarantee is only a subscription plan for buying retainers. Bait and switch: They use false advertising to hook customers. After enough time passes (when the customer is unable to do a chargeback because enough time lapses) they switch and don't fulfill their end of the agreement. I now need a lawyer, but I will continue to fight this ridiculousness. Do not touch this company with a 10 foot pole and go see a professional. The aligners that they are manufacturing now aren't of the same quality. They harm the gums and teeth. They will approve anyone, but if you have any issues they will not stand by their product but will give the silent treatment.

I love my Byte experience so far; it’s been amazing. Byte is super convenient, simple to use, very affordable!! Their customer service is awesome as well.

I am so glad I went with this company. I am so impressed with the treatment and also the amazing customer service I have received. All I can say is, thank you so much!

DO NOT USE THIS COMPANY!!!! I wish someone had warned me. This is a long review so I will bullet point the overall issues first. -They don't check in during treatment AT ALL! -Some aligners did not fit -Damage caused to teeth due to aligners -Pain caused due to aligners -Massive dental bills to treat damage -BYTE giving me a hard time to refund my money -Really hard to deal with all of this during Covid -Video Review will be available on YT 11/2/2020 (styledbytshante) I know this company has good reviews, but PLEASE do extensive research. I was convinced by the reviews that this was a good choice for aligners. I was very, very wrong. Imagine simply wanting a better smile and ending up needing a root canal on one of your very front teeth, needing your wisdom teeth pulled and an uncomfortable bite due to the transverse relationship of your teeth. The company seems amazing when you first contact them, you receive the impression kit quickly almost overnight. In the beginning you are assigned a representative that is in contact with you to answer questions you may have, but this person is only in close contact with you before you officially commit and purchase. At the time of purchase I was not asked for any doctor's note or dental records, or a physician's approval (keep this in mind for what happens later). Once I received the aligners I read every piece of instruction on the site and within the booklet (I purchased the night aligners, btw). During the the 3rd week I was having a tough time with the fit, I reached out to them to figure out what to do, I was told to cut the aligner to just fit the smile teeth. They were a bit delayed in getting back to me and also note no one ever reached out to me during the entire time to check on how I was doing with the aligners. I reached out to them once again during what should've been my last couple weeks but I could not fit week 8 (top) or 10 (bottom) aligners, which caused me to stay in week 7 and week 9 for 2 weeks. I sent an email to them with photos to which they never responded until I called them more than a week later. At this time I had finally gotten week 8 to fit however unbeknownst to me the pressure I thought was a normal part of the process was indeed not normal. I was experiencing an extreme amount of pain on my front left tooth, I had not worn the aligners for nearly a week at this point due to the pain. They still had not respond to my email, one morning i was in so much pain it felt like my gums were bleeding. I looked in the mirror and realized my tooth was GRAY! After breaking down in tears from both the pain and the shock I placed a call to BYTE, explaining the situation. Far too disappointed, emotional, and in pain I was simply looking for guidance at the time. A representative from the clinical team said to me , "I hate to be the bearer of bad news, but you may need a root canal." At this time I had not even thought about a round because I was just so concerned about my tooth and the pain. I was told to contact a local dentist and have my teeth examined. Once I got off the phone with BYTE I ended up on the phone for 2.5 hours trying to secure a dental appointment with a dentist in my network taking new patients (as I had gotten new coverage earlier in the year). Due to Covid not many dentists within my network had appointments in the very near future, I was in too much pain to wait so I decided to go with a small (mom & pop) dental practice as they could get me in quickly. During my visit I was told I had suffered occlusal damage to tooth #9. The dentist pretty much scolded me for using online aligners and not being under the supervision of a physician. I was also informed that my bite was too complexed for such a simple correction and that the transverse relationship of my teeth were totally off and that my wisdom teeth would need to come out, the same wisdom teeth that were just fine a year ago (my left side top and bottom). I have been referred and scheduled with an endodontist to perform the root canal. I don't even know when I get to picket a crown, because this is my very front tooth I am extremely nervous about this. I relayed all of this information to BYTE, I included the dentist I saw for the visit and the dentist that will be performing the root canal. I was very transparent and thorough in explaining the situation and how much this would be costing me and I most certainly deserve my money back. They responded to me requesting a letter from the dentist on the letterhead, and BYTE stated to me via email that to discontinue treatment, it must come from a dentist, but to start treatment I did not need a letter from a dentist (interesting). After requesting a letter from the dentist through his assistant 3 times, I was simply sent my patient summary, I called back and requested the letter again to which the dentist responded that he was very busy and that it was not his job and that its not very smart to get a medical treatment online, he then told his assistant to draft the letter and email it to me. Once I received the letter, I immediately sent it to BYTE, to which they later responded to me and said that the letter needed to be signed, dated and a phone number needed to be included, a phone number was included. This is a mom and pop type dental office, they don't have fancy letterheads, the dentist does not even have a privatized email account its simply a gmail. The issue with this is both Covid, it is incredibly challenging to receive proper healthcare right now and the fact that there were no need for a physician's supervision to start the treatment and take my money but now there's a need when its time to return my money and discontinue treatment. Also note the return of my funds does not make me whole, I did not start this process in need of a root canal, if and when I receive my refund it simply goes to fixing problems that I did not have before purchasing the BYTE treatment plan. To really make the right they should be refunding my money and paying the cost to fix the issues caused. That's the only way to be made whole. Meanwhile I have a dying tooth, an uncomfortable bite, constant pain, and $2149 that went to absolutely nothing. I've not even reached the point of ordering my aligners, what reason would I have to lie??? Why would I continue with something causing me enough pain to cry everyday. Its just insult on top of injury.

I love the cost and ease of use. Often, the response time with email is lacking. Overall, it's been a great experience and one that I would highly recommend.

Excellent customer service. I did not get the results I wanted with my initial treatment plan but their guarantee has insured my refinement alingers that will give me the smile I desired.

So far I am very happy with my progress. My personal treatment plan is 15 weeks and I am on week 5. Getting started was easy and I have had no problems. The transformation is happening fast and it is very exciting.

Their service is super easy to use and everything arrives quickly. Customer service is great and replies quick. I’ve had 0 issues so far so I recommend them

Great company! Amazing customer service! I did a lot of research on different aligner companies before committing to one and I’m so glad I went with Byte!

Very simple and my advisor was responsive and made me feel at ease about the impression part and now I’m just waiting for my aligners! I can’t wait!!!

My Experience has been awesome with Byte!!! My teeth look great!! I'm going to get my step-son to do this before he goes to college!! Thank you so much!!!

My experience with Byte has been nothing but positive. The service is prompt and thorough. And even though I'm not finished with the process yet and am achieving visible results.

My confidence in my smile was boosted from the first day I inserted my aligners and I cannot wait for the finished look! Customer service has also been amazing with answering my questions.

I am not too sure that I like this company I’m on week 12 a line or 12 and I see no visible improvements with my teeth and every week there’s a gap in my liners in all day ask me to do was send a photo and nothing else. I would appreciate if someone would get back with me and do some thing about me not liking my teeth the way they are and the gaps that needs to be addressed as well other than that it would be a great review but the customer service is horrible and I haven’t gotten a phone call from anybody to check on my progress because my aligners aren’t doing what I would like them to do I do want refinements done

I like that everything is done in the comfort of your home. Im greatful that the byte team responds quickly. And are very professional. Thanks byte team.

What i like the most is that they made the process from start to beginning the treatment very easy and straight forward. All the advisors are friendly and helpful.

I really like it. It’s more convenient and easy. I have everything I need to make my journey efficient. I’m impressed with how fast I’m suppose to be done, very excited

Do not use byte aligners. After much research I decided I would try them for myself. At first, it was amazing. Of course there was discomfort and pain when I switched to a new set, but it wasn’t a big deal. Then around week 4, the pain got a little worse each time I would switch. Towards the end of week 6, I had unbearable tooth pain and sensitivity that radiated from my front tooth on the left side all the way to the back teeth on top and bottom. My teeth, especially the left front top tooth, was extremely sensitive to cold drinks, food, and even cold air. The sensitivity started to be random and not all the time, so I thought everything was fine. Then, a few days after I had changed my aligners, I noticed the same tooth was turning another color. I contacted byte and told them what the issue was, and I didn’t hear from them. So I called them, and I had to call twice before receiving a call back. The lady told me they did not do refunds and that she saw my email and would contact the clinical team. Then she responded to my email, saying we talked over the phone and stuff. I thought this was weird because they had not responded to my email until they called, and it seemed fishy how cheery she was over the email. Her name was Yaharia. Then, a clinician got ahold of me named Rebecca and said to see the dentist as soon as possible, as well as send them any relative information, and to continue to wear aligners as long as they weren’t causing pain or pressure. I put back in my week 6 aligners because they weren’t causing pressure. I went to the dentist and they told me to stop treatment immediately. They explained that my teeth were moving way too fast, and I will have to wait for 2-3 weeks to see if my tooth heals itself or if I need a root canal. I now have to wear my week 6 aligners as a retainer at night. I want a full refund from Byte. It is obvious that the company is not safe, regardless of it working fine for other people. I am a college student who pays for her own tuition, and I thought this would be a good investment. However I feel scammed. Byte messed up my teeth. Not to mention, their customer service takes forever to get back to you. Please do yourself a favor and do traditional braces or Invisalign. This is not worth it.

You guys kept in touch with me even though I was always busy thank you. Not only that you guys looked out from day one I really apricate everything you guys have done

So far Byte is the easiest way to go for getting the smile you have always wanted. Quick response time on getting answers to your question on the same day!

I am on week 16 of 23 and byte has been amazing. I love my smile already and my teeth are so white. The customer service is second to none. I am beyond impressed

The best thing about this company is the amount of support you get from their support team. Constant checking up and making sure you have everything you need.

I am about halfway complete with my treatment plan. No complaints thus far. Everything seems to be moving along as expected. Great results for the halfway mark.

Great customer service no complaints fast and efficient answered all of my questions and concerns very happy cannot wait to start my straight teeth journey

They have been amazing with everything. Every question I have gets answered and they are right there with me no matter how many questions I have. Its great!

What I like best about this company is their great product, clear instructions and their excellent support staff. There's not anything I don't like about the company.

The care team representatives at byte are phenomenal- pleasant and attentive. I’ve been really impressed, and their help has made this experiences practically effortless.

My experience with byte has been great so far. I like how attentive their customer service is and how they check up often to see how my treatment plan is going.

Choosing Byte was the best decision I have made. In 3 months, I see huge difference in my teeth and so in my smile. In all my pictures, now I just smile wide

Great Experience Overall! They follow up on the treatment and make sure you’re on track for a straighter teeth which I like and keeps you accountable.

I love that this system works so quickly I don't like the pain that comes with the adjustment, but i appreciate the byte tool to help the teeth adjust to the movement

10 - 10 would recommend Byte aligners. Customer service has been kind and helpful since day one. Love the packaging. Love the hyper bite and that it cuts the time in half.

It's only been a week but people already notice my whiter, brighter smile. :) The only struggle so far is remembering to bring a toothbrush for on the go eating.

So far it has been amazing!! My teeth are aligning and shifting each week! Can’t wait for the final results and my new smile! Customer support is phenomenal! Love Byte!!

Excellent service, with a lot of opportunities for military service members, and great advisors who help you a lot through out the process, completely worth the money!

Everything has been super easy so far. Impressions went better than I expected. They have excellent directions! I like seeing how it will look when its done!