Name: byte
Rating: 4.5

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Claudia Tapia Pharr, TX

Their customer service is excellent and the process is so simple to do on your own at home. I feel fully supported by their team throughout my treatment.

5 years ago

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Omar Calderon New York, NY

Higly recommended. Process from start to finish was awesome. Fast shipping. Great payment options. Online smile model was super cool to see end results.

5 years ago

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Omary Aponte Harrison, NJ

The byte family has been amazing from purchasing the kit to picking the best payment plan for my needs. They care to help you and make your smile better.

5 years ago

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Jmarsh Macomb, MI

I started my 12 week Byte at Night experience 10 months ago and have not had much success. I was supposed to change aligners every 7 days and it would take at least 2 - 4 weeks per change out. For the past 5 months I have been in Upper Tray 5 and Lower Tray 8, unable to get the next set of trays to work. I contacted byte and they sent refinement aligners, a new 10 week program; however, I can't get them to fit at all so here I am over $2,000 out of pocket paid upfront and I'm basically restarting the program with aligners not fitting. Also, when my original aligners arrived, I was missing aligners and had to contact them to send those. When I contact byte needing actual help it takes days to weeks for a response; however, the marketing team is always quick to reply. I have had friends participate in other at home aligner programs with better success. I choose byte for their byte for life guarantee program but am disappointed with my progress and expenses thus far. I would hope that they would give preference to the customers that they already have by replying in a timely manner and using some form of quality control....by shipping incomplete sets to customers and then having the customer send pictures of what they have received is not quality. Good luck future aligner wearers.

5 years ago Edited January 10, 2024

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Megan Geary Plymouth, IN

I have had a wonderful experience with Byte. The customer service is unmatched. I’m halfway done with my treatment and I absolutely love my smile now.

5 years ago

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Mandi New Bern, NC

Byte is so easy to use and I saw results after the first week. The HyperByte keeps discomfort away. I would recommend this product to anyone who is eligible.

5 years ago

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Caleb Kwok Bossier City, LA

The staff here at Byte is very responsive. the instruction throughout the whole process is very clear and foolproofed. The value is really unbeatable!

5 years ago

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Tylor Seaton Jacksonville, FL

The customer service has been excellent. Everyone has gotten in touch with me in a non-invasive manner and nothing has felt pushy or full of hidden costs.

5 years ago

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McMorgan Thomptos Kailua, HI

I was apprehensive due to having to make my own molds. The directions were so clear that it made the process very easy. I am anxiously awaiting my aligners already.

5 years ago

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Mary Anne Bennett Leesburg, FL

Excellent customer service!! I really felt supported from day 1. They know how to go above and beyond in the customer service department! I highly recommend this company.

5 years ago

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Tito Harris Centreville, VA

I have enjoyed every step of the Byte experience up to this point. The ease of purchase, amazing staff, and once I begin the process I know that it will be even better.

5 years ago

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Danielle Prairie Grove, AR

Health Hazzard! And, I don’t have my re-printed aligners, still, yet!! I want my money back! Never pay them in full!! I received my initial Byte aligner treatment plan on April 9th, 2020, and I was thrilled. Everything was going great, until June 3rd, 2020 (not even 2 months into my 4 month treatment plan). Then it happened!!! My week 7, “UPPER” aligner wouldn’t fit. I contacted Byte. I sent photos so they could see that my week 7 UPPER aligner didn’t fit. They seen it didn’t fit, so they told me they’d make me new ones. So, they sent me a mold kit, so I could do a re-mold of my teeth, so they could make new aligners to fit properly for where my teeth had gotten to after wearing my aligners for 6 weeks. They told me to stay in my week 6 aligners until I received my new aligners. I clarified with them because they had me do molds of both my upper and my lower teeth. I asked, “are you making new molds for both my upper and lower teeth? They said, yes! I told them that I didn’t t understand why, because I only needed my Upper, but they said, no, were sending both.” This meant, I had to stay in my 6 week aligners (to hold my teeth in place until I got my new ones), with both my upper and lower, now!! I’m at their mercy, so I did what they told me. Only, 4 weeks latter, yep, one whole month later, it hadn’t happened yet! Mind you, a month in the same aligners is a health hazard to your teeth! No matter how good you clean your aligners, bacteria and germs remain. Only, the catch is, if I don’t keep my week 6 aligners on, my teeth are in danger of shifting back to how they were, then the new aligners that they are making me won’t fit when I get them (hence, the reason you have to wear a retainer every night after your treatment is finished - forever). Throughout all of this, I am emailing them back and forth. I’m nice about things, and they are, too. Only, EVERY email back from them, there’s some sort of mistake that is corresponded back to me indicating that they aren’t getting things right. I’d point out the discrepancies, and they would always apologize and correct it, but it still worried me, none the less. Sure enough! They “loose my first re-make.” They slobber sorries all over the place, they say they are re-making more for me, and they promise my new ones are being “rushed” to me. Then it finally happens!! OVER a month has passed, and I get a package from them. I open it and there’s a box with my new set of aligners!! Yeah! I can get back to getting my teeth straightened, right (?) even though I’m over a month behind. Yes, I had to wear week 6 aligners for over a month!! I’m not sure if you understand! You have to wear them 22 hours per day! You can’t eat and drink like normal. It is NOT fun at all. And, I got an extra month added to my aligner sentence. Oh, well, at least I can re-begin again, right? Nope!!! They only sent me bottom aligners!! I already had bottom aligners that fit perfectly! It was my UPPER ones that didn’t fit correctly. I’d even sent SEVERAL emails alerting them to this because the emails I was getting from them were indicating that they were NOT on point. And, they were NOT on point, at all!! Now, I still don’t have aligners for my UPPER teeth. My UPPER aligners that they gave me originally don’t fit! My UPPER teeth are why I got aligners in the first place. They offered $100.00 for my troubles (yes, I have all of this insanity in the many emails back and forth to them)! No one should have to go through all of this for ANYTHING that they have paid for 100% (yes, I paid for the full treatment plan upfront). My bad!! No, I don’t want $100.00 for my troubles! I want my money back! All, $1,924.95 of it! I paid for my treatment plan, in full, upfront, and I didn’t even get half of what you promised/agreed to give me! I want my money back! I have joined link so I can get a message to the founder, Scott C, about this. I’m still emailing Byte customer care about this (I can’t get get ahold of them via their phone), and I’m willing to go to where they are and talk to them face to face if I have to. This is WRONG!! I want my money back!

5 years ago

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Heather Harleton, TX

Everyone I spoke to was very nice and helpful. The directions were also easy to understand, which is great for someone that has no experience with braces.

5 years ago

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Erika Goodwin Sanford, NC

I've had a great experience so far with byte. I am about to start my aligners and go from there. I have had a great customer service experience so far!

5 years ago

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Skylar Newman Lakeville, MN

My experience has been nothing short of amazing. From the website to the packaging everything is so modern & sleek! Along with everyone at byte being so helpful!!

5 years ago

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Marthina Booysen Marina del Rey, CA

My experience with Byte has been great so far. The impression kit was easy to use and they've been very supportive of my process. Their customer service is amazing!

5 years ago

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Bailey Calhoun Pell City, AL

After my teeth shifted since I broke my retainer. I’m so thankful to have this at home experience! I can stay protected during the pandemic and straighten my smile.

5 years ago

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Marcia Johnson Lenoir City, TN

I loved seeing the 3d model and being able to see the end result. Byte has been awesome and there is nothing that I could say negative about this company 😀

5 years ago

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Scott Nash Los Angeles, CA

Wouldn't recommend. I previously had invisalign 10+ years ago and my teeth had started shifting from grinding at night. Nothing too bad, should be an easy fix right? I submitted everything to byte and was told I was a great candidate and thee treatment plan would be 10 weeks. Great! I did the 10 weeks but my teeth still had a gap. Reached out and they said no problem we will do a new set for refinement to fix the remaining issues. Well I'm now awaiting my 4th set of refinement aligners and my treatment has already surpassed ONE YEAR!! Definitely not what I expected when I was quoted a 10 month treatment. I even asked since it's taking so long if they could switch me to night time only aligners and was told I would have to pay more to upgrade which is ridiculous given the length of treatment. I would have never done it if I knew it would be over a year still with no end in sight.

5 years ago Edited September 14, 2021

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Devan Jennings Hastings, MI

Quick process with fast responses from customer service. I only have to do 9 weeks for my top and 20 for my bottom. Wow! I can’t wait to see my results 😊

5 years ago

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Peggy Hervi Chicago, IL

I love how easy it was to do from home, the aligners fit well and I feel like they are less noticeable than braces. I am on week three and can already see results!

5 years ago

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Daniel Ce Jackson, TN

It is a good service, very fast, they are always in contact with you, via mail and by phone, the only thing that has improved until now because I still do not receive the aligners is that it could be a little cheaper.

5 years ago

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Jim Passint Eau Claire, WI

I am impressed with the quality of the product and the service team. If you are considering making a life change I recommend this program. Why wait longer?

5 years ago

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Melissa Alfaro , VA

I love the customer service. The ease of use of the impression kits, and the hyperbyte offered made in home teeth straightening as painless as possible.

5 years ago

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Aneri Patel Los Angeles, CA

I really liked the customer service and quality of product I received. The pricing is very fair, especially compared to the treatment options offered at dental offices!

5 years ago

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Krista Schneider Idaho Falls, ID

Byte is easy to use and the NightByte plan works great for me, so that I can be free of the lisp of wearing the aligners while I am conducting interviews and attending meetings.

5 years ago

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Nate Brooklyn, NY

I’m really impressed by how caring and helpful my advisors are. Amazing service and spectacular product. Would recommend this to anyone seeking aligners!

5 years ago

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Lorraine Lissette Richardson, TX

On my second week of byte aligners. My experience has been very easy and comfortable. My aligners got to me faster than expected and I'm looking forward to the end result!

5 years ago

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Suzanne Kamal Monroe, CT

Overall good experience for the price...almost at the of my treatment Customer service can be frustrating,...if you need to speak to someone you can’t pick up the phone and think your going to get someone on the phone. I’ve learned better ways to contact but responses can be delayed.

5 years ago Edited September 14, 2021

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Alice Knight Las Vegas, NV

I couldn't be happier! I loved how fast the impression kit and aligners arrived. Very glad I had 2 chances to get my impressions done. I love the hyperbyte!

5 years ago

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Eric Gonzalez ,

5 stars for Byte. The process to get started was super easy, customer service is always helpful, and the aligners are very comfortable. Would recommend to anyone!

5 years ago

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Jennimckim San Antonio, TX

Finally fixing my smile with Byte is the best thing I’ve done in a long time. Very little discomfort and the customer service is on point. I’m glad I went with them

5 years ago Edited September 14, 2021

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Stacey Nashville, TN

Byte is an amazing company! From the first email to inquire about the product to the super fast delivery of the Aligners I have been impressed at every step.

5 years ago

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michelle becerra Chandler, AZ

My experience has been wonderful. My byte advisor was super helpful, the aligners fit perfectly with no discomfort or needed adjustments. I’m excited for the final result!

5 years ago

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Vern North Hills, CA

Great customer service and the process of getting my kit was easy and fast. Looking forward to see how great my smile will improve at the end of the treatment

5 years ago

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Jacqueline Fort Worth, TX

I had been looking into getting aligners for about a year. Read so many reviews and Byte seem like a good choice. I have not been disappointed! Great customer service too!

5 years ago

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Tina Ellerslie, GA

They weren’t pushy about their product and were very straightforward about the process. I haven’t experienced any problems and I would definitely recommend them!

5 years ago

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Caroline Chang ,

Giving it a 4 because I am still only about half way thru my program.. happy with results so far but if I had to rate the customer service they provide alone.. it would have been a 5 star for sure

5 years ago

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Autumn Sutherland Farmington, NM

The Byte Team has made the process so simple & easy! They are polite & professional. Plus I received my alignments way sooner than they planned! 10/10 would recommend

5 years ago

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Kallon Brima Dorchester, MA

A big shout-out to the Byte team my gap has close, but still waiting my last set of retainer. Great customer service, easy to used technology, my process was very fast it lasted about a month..

5 years ago

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Tiffany Berg Chehalis, WA

The customer service is top notch! I have no complaints. My teeth are getting straighter and I am feeling better about myself. Byte is truly changing my life!

5 years ago Edited September 14, 2021

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Cassandra Smoochie ,

I have had amazing customer service with byte thus far however I cannot rate my overall experience as I haven't received my aligners yet. I wish the interest was not so high. However it is still cheaper than braces

5 years ago Edited January 10, 2024

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Lizetta Waynesboro, VA

I am incredibly happy with the experience I have had so far with Byte. Completing my impression kit was so simple and I’d refer any friend to this company!

5 years ago

Reply from byte

Hi Lizetta! We're SO excited to get you started on your treatment! Don't hesitate to reach out with any questions you may have :)

May. 14th, 2020

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Olivia Wachter Denver, CO

2 months into my Byte treatment and I have already noticed a difference in how straight my teeth are. I am also impressed with the quick and helpful responses from the customer service team.

5 years ago

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Patricia DePrisco Jupiter, FL

I love that the customer service is on top of any concerns you might have when you are in your program. As far as dislikes as a family I don’t have any I’m pretty happy

5 years ago

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Steph Miami, FL

AMAZING! Couldn't be happier with my choice :) The payment process was super quick and easy. My aligners feel great and never bothered me. My teeth look and feel amazing.

5 years ago Edited September 14, 2021

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Sameer Qureshi Mount Sinai, NY

Byte has been super responsive and communicating well throughout this entire process. I am having a good experience getting my teeth straightened using these aligners.

5 years ago

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Ben Lagow Garland, TX

The overall experience is very good. Customer support is very responsive. I am not quite done with the treatment and I already see results with straighter and whiter teeth.

5 years ago

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Lisa Highland, CA

Customer service is unmatched! You feel like you have a best friend helping you after you complete each step of the process! Transparent pricing and processes!

5 years ago

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kathleen butler Santa Monica, CA

I am happy with the process it has been easy to follow all the steps send it in they reach out quickly and you have one rep helping you the entire time

5 years ago